Lennar Reviews in Houston, TX
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What Houston Homeowners Have to Say About Lennar.
Read all 1030 verified reviews from homeowners that built a new home with Lennar in the Houston area. Houston homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Houston Area
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Customer Reviews
Perfect home buying experience
- Shiaz V.
- Verified HomeBuyer
- June 04, 2025
- League City, TX
Everyone I met, starting from the sales to lenders to construction managers to final turnover coordinators, was personable and professional. I almost felt no pressure in making the decision and experienced no pain in all the transactions and procedures. It was a dream. I am a LENNAR believer now.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Customer Service
- Emily S.
- Verified HomeBuyer
- June 02, 2025
- League City, TX
I thought once I purchased the home it was my problem but no, I have 11 months warranty since this is a new build that allows for errors. I think that is great, not sure if it is offered by other builders.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
First Time Buyer
- Melody S.
- Verified HomeBuyer
- May 30, 2025
- Cleveland, TX
All of the staff at Lennar made my first time home buying experience less stressful and easy.
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
On line data entry
- John T.
- Verified HomeBuyer
- May 27, 2025
- Katy, TX
As a senior who is only moderately techy, the entire process of qualifying and closing was overwhelming. I received email requests, of duplicates on at least 4 different email addresses.some came to me; some came to my wife; and often we got duplicate requests for $ information from different people. My android phone was frequently inadequate, and just as frequently the Lennar professionals could not help. The entire process needs to be pared down and made much more user friendly
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Theophilus
- Donovan H.
- Verified HomeBuyer
- May 27, 2025
- Katy, TX
Lennar took care of me and answered my questions every step along my journey to home ownership. My realtor, Elijah Warner, promised me that Lennar were the best in the business and he was absolutely correct.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Hire home inspection before closing
- VU N.
- Verified HomeBuyer
- May 27, 2025
- Katy, TX
Lennar charge 2% of the sale price for not closing in time. If you live out of State, Making sure communicate directly to Title Dept that you need mobile closing. Dont trust the Sale agent. I paid $4800 for this matter. It was a trap!
Lennar responded:
Thank you for your feedback—it’s never easy to hear we’ve fallen short, but it’s important. We’re sorry for the frustration this has caused and hope that as you continue settling into your home, we’ll have the opportunity to provide the support and service you deserve.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 5
Value paid for the house is too much as compared to quality of materials used in the house
- Ozair A.
- Verified HomeBuyer
- May 21, 2025
- Richmond, TX
The amount paid of the house is too much as compared to quality of materials used in the house. False information provided that Lennar don't install blinds for windows and gutter line. I have checked other houses build in the same area with lennar builder and they all have blinds and gutter line. Builder don't response to the email after they sale you the house. Lots of space was wasted in building the house like big bathroom and no store closed provided
Lennar responded:
Good afternoon Ozair, Thank you for your feedback. We're sorry to hear that the value of your home didn’t meet your expectations. Moving forward, we hope to earn back your trust as a homeowner and deliver the experience you expected. If there are any outstanding warrantable items, please submit a warranty service request through your Lennar account. Submitting a request through your account allows for proper documentation and helps ensure a prompt and thorough response from our team.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Wonderful
- Jorge C.
- Verified HomeBuyer
- May 20, 2025
- New Caney, TX
It was wonderful everyone help me the process were real well. Everybody was great. Josh was a great person. I will definitely buy another home there on the future.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Bret’s help was great!
- Diego G.
- Verified HomeBuyer
- May 20, 2025
- Hockley, TX
Our experience was great! They helped us out throughout the whole process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not much I can say about him.
- Dorel M.
- Verified HomeBuyer
- May 19, 2025
- Crosby, TX
Lennar could benefit if they had more employees like Bonita. My questions were always answered and if Bonita didn't know the answer she would let me know she would find out and get back to me. She always follow through. I always felt like I was pulling teeth with Mary Jo and therefore Bonita was like my lifeline. I have referred a couple of friends but, I also told them about the response or lack of good response from Mary Jo.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
CLOSING
- Joshua S.
- Verified HomeBuyer
- May 16, 2025
- Texas City, TX
I hear closing is nothing short of a stressful time that every home buyer just wants to get over with. But in my case this was “never seen before delays” and unprofessionalism from the loan officer, but more so on the loan processor. A few documents that were submitted to Lennar earlier in the closing process for the closing date got lost in Lennar hands, causing my closing date to be delayed by 2 days and closing at 9:50PM… So pretty much 3 days.
Lennar responded:
Thank you for sharing your experience. It’s disappointing to know we may have missed the mark, as we truly want each homeowner to feel confident and satisfied. Should you have any concerns covered by your warranty, please send the details and a reference to this review to CorporateCustomerCare@Lennar.com. We’re here to help and want to ensure you’re fully supported.
Total Score 1
Quality 4
Trustworthiness 4
Responsiveness 1
Starting to enjoy my beautiful home
- Guadalupe T.
- Verified HomeBuyer
- May 14, 2025
- Katy, TX
At the beginning I was very upset because due to negligence on behalf of the HVAC company, my move in was delayed upon discovering a leak in one of the bedrooms. The carpet was soaked and Lennar quickly responded and began clean up and repair. After a couple of weeks everything was squared away and I was able to move in and begin making it our home. Erastus and Mike worked diligently to get things moving along. Alejandra checked in often to ensure things were progressing. I appreciate Lennar's timely manner in responding to other issues that have been addressed and I trust that issues that ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Katy home warranty person is great
- Billy C.
- Verified HomeBuyer
- May 14, 2025
- Conroe, TX
Responsive and attention to detail
Total Score 4
Quality 5
Trustworthiness 3
Responsiveness 5
My experience
- James L.
- Verified HomeBuyer
- May 14, 2025
- Cypress, TX
There was no hot water when we moved in, the washing machine didn't work. The dryer was tripping the breaker, which needed to be replaced. The front door entrance was poorly designed, causing you to get drenched from rain, making it virtually impassible. We requested several times for the front door area to be power washed from excessive dust, it never happened! Stay on top of Lennar for these types of things. That said, they did respond fairly quickly to address most issues. We will have to come out of pocket to fix the rain/front door issue.
Lennar responded:
Thank you James for bringing this to our attention through your review. We're sorry your experience didn’t meet the standard we aim to uphold. If there are any remaining concerns, please contact us at CorporateCustomerCare@Lennar.com so we can address them directly. We hope to have the opportunity to regain your trust.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Lennar review of new house
- Zane R.
- Verified HomeBuyer
- May 14, 2025
- League City, TX
Quality is pretty poor and we were lied to about a lot of pricing
Lennar responded:
Good morning Zane, We’re grateful you brought this to our attention and regret that your experience hasn’t lived up to expectations. If there's anything we can still assist you with, please email us at CorporateCustomerCare@Lennar.com. We’re committed to improving and would welcome the opportunity to earn back your trust.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
Great home but lack of communication
- James H.
- Verified HomeBuyer
- May 07, 2025
- Conroe, TX
The home is great just had a lack of good communication during buying process. Times we did get communication it was 3 different people telling me different things.
Total Score 4
Quality 5
Trustworthiness 3
Responsiveness 5
Lennar Experience
- Paul M.
- Verified HomeBuyer
- May 07, 2025
- New Caney, TX
Dealing with our sales person Jenna was good. Dealing with the QC person Lauren, bad experience, unprofessional and couldn’t care less. Dealing with construction manager Brian, wasted time, bad experience. Dealing with Lennar Mortgage Shana /Kara, worst experience, poor communication, unprofessional. Dealing with Lennar Title Hayley and team, good experience. Dealing with repair team / warranty / repair request, total failure. Love the location, love the house. The Lennar experience, would not do it again.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
My experience
- Asifa N.
- Verified HomeBuyer
- April 28, 2025
- Katy, TX
I would like you share my honest opinion here. We moved from other city and it was like 5 hours drive from there to here in Katy TX. I saw my house when I almost bought it. The1st big shock that I received by this house was the door of bathrooms that are NOT wheelchair accessible with a special need child it is so hard that no body can imagine. Kitchen pantry and closets are so small though we have plenty of rooms in the house lennar needs to find some better builders in this regard or people who make maps of the houses. If you want to buy from Lennar please check thoroughly everything.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Great Quality & Experience
- Tarek S.
- Verified HomeBuyer
- April 24, 2025
- Magnolia, TX
Cindy was very friendly and attentive. She addressed and resolved all our concerns and was always there when we needed her. We appreciate the excellent quality of building material and appliances. We only wished the sprinkler system was included :)
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
LENNAR Town Home
- Uzma A.
- Verified HomeBuyer
- April 23, 2025
- Cypress, TX
Ideal space for empty nesters or young couple . Well thought layout and modern appliances . Could have done better with storage /closet space in rooms but overall a good buy
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Nice people, but not first time homebuyer friendly
- Brittany E.
- Verified HomeBuyer
- April 23, 2025
- New Caney, TX
Overall, I had a good experience with Lennar. However, I felt like I was just a number. This was also my first time ever purchasing a home. So nothing felt personable or anything. Because Lennar is such a large builder and they have so many clients, I felt like a a dollar sign to them. The financing and sales people have this demeanor about them thats like okay, we just want the money. We dont care if you are having any anxiety about anything. We wont be lenient to your feelings about making probably the largest purchase of your life. We just dont care cause we got others who are willing to ...
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 3
Not hearing the customer. Lennar just wanting a sale.
- Omar H.
- Verified HomeBuyer
- April 23, 2025
- Katy, TX
From the beginning I said I did not wish to do things electronically but was forced into it. Then I was told after everything was done I being transfered to another mortgage company without any reason or notification. Bad communication on getting back to fix issues. This refrigerator is faulty it keeps beeping when I heard the beeps when looking at the house before buying I thought It was a security alarm on the house. I've been calling in about it but getting no one to get back with me on the issue then on left side of house there looks to be a problem with the bricks. I need the correct ...
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 1
Price vs Quality
- Mason G.
- Verified HomeBuyer
- April 22, 2025
- League City, TX
The quality of these homes are horrendous considering how much they cost. The materials used are horribly cheap and the finish carpentry is ugly. The attention to detail is nonexistent.
Total Score 4
Quality 1
Trustworthiness 4
Responsiveness 2
Buying experience
- Adeeb M.
- Verified HomeBuyer
- April 22, 2025
- Rosenberg, TX
It was wonderful experience purchasing the house. The team of Lennar was helpful and guided us all the way. The only complaint I have is the quality of workmanship and materials is not up to standard.
Total Score 5
Quality 2
Trustworthiness 5
Responsiveness 4
Great and Friendly Company !!!
- Sandra L.
- Verified HomeBuyer
- April 22, 2025
- Rosenberg, TX
Amazing job from Lennar All time worried ,help me , understand me , In the process is many things but we do easy. Thanks for all your Patience !!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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