Lennar Reviews in Houston, TX

Lennar staff and representatives were attentive, considerate, and sincere with respect to the process associated with our recent home purchase. Lennar wasn't our first home purchase, but it most likely will be our last home purchase considering the volatility of the real estate market.

My wife and I met with the sales rep, Amanda and go preapproved shortly after applying for a Lennar Home Loan. From there, we submitted the required documentation requested by the Mortgage Loan Officer, Christian. We submitted all documentation within the requested time frame and sent the earnest money almost immediately. When our close approached, everything fell apart. We had our inspection a week prior to our close date. We got in touch with John regarding what we would like to be done prior to close. This included the cracked driveway being broken up and re-poured. Upon my wife discussing with John whether we wanted it to be done, he tried to convince us not to do it. He mentioned that our close could be pushed back if we move forward with fixing the driveway and he “wouldn’t want that for us”. After my wife explained to him that we won’t be purchasing a home with a cracked driveway, he moved forward with having the driveway done. Another item we insisted on having replaced was a window upstairs. It wasn’t level when it was shut which could lead to water damage. A week had gone by and the day before close, John called us stating “the power has been shut off, you must have switched the power to your name too early. If we don’t get it back on, the city won’t be able to sign off on the COO. We’re probably going to have to push your close back. Please call them and verify whether they switched the power”. My wife called our power supplier twice to verify it had not been switched to our name – she spoke to two different representatives, and both said the same thing. We called John back to let him know the issue was not on our end. He then proceeded to say power companies lie at times and he’s sure it was switched. We called the distribution service provider, Texas-New Mexico Power and they explained that Lennar had not paid the bill for the month, so the power was shut off. We notified John of the issue, and the power was back on shortly after – no apology from John. Not to mention, we did his job for him. During this time, we were also dealing with issues with the lender side of Lennar – we were initially told we could have a remote close. A few days before close, for some reason, that changed to in person. Christian explained to my wife and I that there is a federal law that states loans with an interest rate lower than 4% are required to close on the property in person. Come to find out, that is a lie. There is no such law with these stipulations. We pushed for a remote close and finally heard the day of that we could close remotely. The morning of close, we had our final walk through. There were several big items needing to be complete before we would close. Dents in both water heaters, seams in carpets had 1/8-inch gaps, the window that was not level and wouldn’t shut. Not to mention, stains and paint drippings throughout the upstairs and downstairs. The morning we arrived, it’s like they just removed the tape from the walkthrough and expected us to forget everything we had pointed out. The water heaters were dented, there was still gaps in the carpet seams, the window wasn’t fixed, and paint was still on the carpet. We thought this would be taken care of, so we had movers scheduled to come that afternoon to move us into our new home. Fortunately, we were able to push them back to the next day. When we mentioned all the issues to John, you could tell he was seething. He explained that the window not being level wouldn’t be an issue and if we wanted it fixed it could be months before we move in, speaking to my wife, again trying to convince her it wasn’t an issue and wasn’t worth fixing. We refused to accept the house with these issues so it was agreed that they would be resolved come the next morning. Fortunately, the window was an easy fix. Had John done his job in the first place and inspected the window, it could have been resolved. Had he been on top of the contractors to resolve the issue we discussed in the first place, we would have closed on the 30th, not the 31st. The day after we were supposed to close, we did one last walk through. Still, paint on the carpet, spots on the walls without texture, the edges of the doors were rough, paint drippings on the vinyl, but at that point our lease was coming to an end, and we had no other choice but to accept the house as-is. John could not have been more rude and less helpful through the process. He was completely disrespectful to me and my wife and didn’t apologize once for all the issues we dealt with. ... More

The AC was not working when we moved in. We did not get internet services for one month from the day we signed. There is a septic truck outside the house every second day. I am not sure if this home is connected to the city sewerage system . Other minor issues need not be mentioned.

Issues with A/C and people digging in our front lawn to connect power to the electrical box in our backyard with no explanation. They also used a ladder to enter our backyard with no permission nd left a pile of dirt in front of our house for a week. Our lawn was dug in so we’re not sure if they’ll fix the lawn damage.

Love the home but would have loved better quality and a little personalization.

Excellent service over all except when dealing with their mortgage division.

Good environment and good price

I hate Lenner. They use the cheapest materials possible, and the quality of life of the homes they build is horrendous. They have monopolized playing in our faces: foundation cracks, appliance issues, and no resolution from Lennar.

Emphasis more on getting the contract signed without proper inspection and taking responsibilities for resolving client's issues. My property had a number of poor finishes and uncompleted snag list of items. This was left for me to arrange post move-in. In addition, I had electrical issues which I was not adequately supported for resolution even though this was a know issue according to the electrical engineer who later fixed the issue. I still have issues to be resolved once I have time to organize it. My experience was a terrible one and would not like it to be repeated.

My home buying was stressful but in the email end it was worth it

My experience was quick and problem free.

Lennar was great to work with. Our turn around from accepting offer to closing was two weeks. We didn't think it could happen but they made it so and we felt very good about the entire transaction.

It’s an easy process and very good experience.

Inexperienced but enthusiastic and sweet personality

They made everything so easy and fast!

From top to bottom it was a Great team experience. They answered all my questions I had and made sure I was calm throughout the process. My house concierge was amazing until this day if I have any questions she helps me.

The process could have been better… Looks like shortcuts were taken with some issues… A week of being in the home we had no heat, the garage door needed to be repainted, and brick was coming off the house. Nonetheless, all issues were handled immediately. Our cable was cut twice by the trades building behind the house. The closing was streamlined and efficient.

I had a great experience from start to closing. One negative comment, after closing when repairs was needed a response.

I’m happy with my house

I've had two separate tickets opened regarding issues found and the responsiveness was top notch. I'm very pleased with Customer Service!

I will not be buying another house from Lennar - ever again. The entire house buying process was stressful, which is to be expected, but our loan officer, Sandra, seemed to be especially quite incompetent. Throughout the process, there were various hiccups and even errors made in numbers. We did not trust Sandra at all and thankfully things were caught because we reviewed everything multiple times. The communication was even worse, whenever Lennar wants something they pressure you to have it done ASAP but when you have any questions you basically need to contact them/remind them every single day for an answer. Sandra didn't even have the right date of our closing. The day of closing, literally two hours before it was scheduled, we did not know if it was going to be virtual or in person. We were supposed to receive our closing documents at midnight and at 7am the day of we had to chase Sandra because nothing had been sent - she had miscommunication with the closing team and we did not get our closing documents till about 1.5hr before the closing appointment. The builder, Rodney, although very attentive and reassuring during our first walk throughs, dropped the ball for multiple things. Our concerns were often dismissed or conveyed as "not serious" and we really had to advocate for repairs. It has been two months since we closed and we still have not had the kitchen light cover replaced that was cracked - and like mentioned before, we have had to contact Rodney and Lennar multiple times the past two months for them to address it. Lizz, the home consultant, has been equally disappointing in this experience. Overall, we are grateful to have a new home but we are disappointed with the company and not completely satisfied with the quality of our home. The only positive thing I have to say about this experience, is that we are glad we finally closed and that we don't have to deal with them again. ... More

Did a home walk had my driveway ruined by sod installers gouge marks every where was told would fix it they ripped out the section that was damaged pored new concrete however they broke my front sprinkler head it no longer fits flush in ground sticks out left debris and concrete nails wood in my driveway for three half weeks reached out mangers amd hone reps constantly calling emails to gwt it removed they finally sent some one to clean that mess up left dried concrete all over my driveway finally spoke to manager about issue he said he'll have my sprinklers repaired and new sod put on my lawn that they ruined never did haven't heard or seen them can't get a hold of anyone lennar doesn't take accountability for there mistakes I regret purchasing if I known they would be like this buyer beware stay far away from them would not recommend purchasing a lennar home also front face on my kitchen drawers f3ll off 1st week in home and my breaker box for dryer keeps tripping have to reset it constantly ... More

Let me start by saying, the home isnt all bad.. But after building two times before with different builders, I can tell the quality of lennar and the products they use are definitely not quality. The paint is flat and already flaking off after living in my home for 2 months. The baseboards are so small, they're almost non exsistent.

For a first time homeowner the process was very good from the start.

Our experience with buying a home from Lennar was a great one. Our Loan Officer, Michelle, and Sales Representative, Michael, was fantastic. They were on it every step of the way and we had some ups and downs but they hung in there with us until we closed. A few minor things discovered after we moved in but all in all we are very happy with the home we purchased from Lennar.