Lennar Reviews in San Antonio, TX

Quality of finishes, sloppy.

No matter how many bad reviews are written about this company I know nothing will change. But here's another one. The quality in this house is sub par, we've had people in and out of this house at least once a week fixing things and we have only lived here 3 moths.

The lady that did the walk through with me was not very nice. I was advised to point out things I noticed that needed to be fixed so as pointing things out she said "well not everything is going to be perfect", she also couldn't answer a warranty question for me when I noticed the HVAC wasn't listed on the warranty document and was just like "well I don't know" instead of "I'm not sure but I can get that answer for you" or something of that nature. The landscaping was horrible. I was informed it would be laid 3-5 days after closing and I would be called to schedule an appointment. None of that happened. They left the sod sitting in front of my house the day I closed, I happened to see it as I was leaving after picking up the keys and thought it was the neighbor's as I hadn't been contacted for it and just closed that day. I come back a couple days later and the sod is laid and brown. I've been struggling to bring it back to life for months and some of it is dead now. I also moved in to a home that hadn't been cleaned like I was told it would be. Dirt on the floors and walls, paint on the floors, there was a crazy amount of trash in the side and back yards when I first walked into my house after getting my keys, it felt like no one cared I had just bought the home. At least try to make it look presentable for the new homeowner. ... More

Some stuff was supposed to be fixed before we close they said it was fixed we moved in it wasn't fixed I called the project manager he came in took it apart said gonna come back still didn't come calling him nothing

House is built cheaply, they don't give you all the said to cover your whole yard. Bugs are inevitable as it is a developing community.

From purchasing to putting in 'work order' that do not get resolved

Don't buy from Lennar!

My experience with Lennar has been consistently frustrating from start to finish. The loan approval process was disorganized — I was asked for the same documents multiple times, asked for documents that didn't apply to my loan type, and after switching loan types at their suggestion, the loan was pieced together incorrectly. Deadlines were missed, and I often had to correct their own errors. Post‑closing has been just as difficult. Warranty service is slow, with responses taking nearly a week and usually resulting in delays rather than solutions. Communication is poor, follow‑through is lacking, and I've had to escalate issues just to get basic answers. I'm still dealing with workmanship defects 1.5 months after move‑in, many of which are dismissed as "normal." Overall, Lennar has required constant chasing for results, and the ***** of service has been well below expectations. ... More

Horrible experience

Overall a good to very good experience. Several sloppy but fixable construction issues throughout the house. I’d have pulled out my hair if not for the assistance of the Lennar liaison person. She’s helped me through a handful of issues. The remaining sloppiness will be resolved or replaced by myself. Wait times were long but understandably so.

On going process try to get it fix.

The biome quality was ok for the price point I bought as an investor it is attractive for cashflow but your customer service is nonexistent once contract is done and after close. Close and goodbye! I am still Waiting for a call for a warranty request for 2 weeks even after a second request was made! Terrible!

Everyone associated with the transaction was honest and forthright. Nothing was hidden or obscure. The house is great. Extremely minor punch list was handled immediately and correctly.

Continue to foster good handoff between different s***** sets within the company.

***** is*****s were plbg. main sewer line was holding water, discovered on inspection. The plumber should have done the testing after installation and checked grades for proper drainage. Landscaper grade is F. The crew needed a supervisor. Not Lennar supervisor but their crew super. Sod was delived and LEFT on the street on a hot day...the heat burned the roots. They still layed the dead sod, took weeks to get replaced with new. On replacing they layed on top of dead, and ***** remove dead sod in spots and spoils. Next rain water drained onto the driveway...a crew supervisor should have taken care of this. Powerwashed the driveway...BUT TOWARD the house instead of an angle, not there is sand and dirt on the new garage door, I had to go was it off with my hose. Also they left empty water bottles on the property. ... More

The craftsmanship was dismal at best. There were several is*****s noted in the initial walkthrough that were not and have no been fixed. The conception of a virtual walkthrough was completely unreasonable. You can’t see is*****s through a phone screen. That policy is ridiculous. House grading is not correct- Water pools and damaging grass. Office personnel unclear about details and gave incorrect information. Unwilling to fix is*****s that they caused. The process seemed rushed. As a first time home buyer, this was not a good experience.

Would not recommend anyone to buy a Lennar home

The whole experience sucked. Great credit. No late bills. 50,000.00 down payment and denied.

I had many is*****s, it's a new build, fine it happens. What is unacceptable is the lack of communication, and unwillingness to remedy major is*****s correctly without a major fight. In the warranty claim chain, you talk to someone in a call center who basically has no ability to escalate anything, and you're at the mercy of the construction manager assigned to your case. If the customer sevice rep and construction manager don't care to do a good job for the customer, the customer is basically iced out, and is forced to call the emergency line ten times over the course of three weeks until the customer talks to the same person at the call center so many times they email the division president, then suddenly people can manage to return a phone call. It's clear the warranty chain has gaps in oversight and accountability, resulting in angry customers such as myself. At this point, I am a walking billboard to avoid Lennar. Had I received professional and timely communication, my experience would be "There were hiccups, but they took care of me without hassle." Instead, it's "I had to spend $500 on a civil engineer and almost 15 hours on the phone to get my is*****s resolved." ... More

An overall good experience in our 1st home purchase.

Had is*****s with house have yet to get a response

Everything went well and I just got my grass installed yesterday !!! :)

We had communicate with the ***** from *****. He work with out relator and the process was very smooth. Please say thanks to your Building foreman for all he did to make work so well. He still stop to talk to us to see how things are going.

My family is delighted by our new home l and water slide at the community center Lennar has a poor social media rating for perceived quality of the homes. ***** is still being built , so I am seeing new homes in various stages of construction and it seems to me that the quality is better than most other builders in the market. Most is*****s were resolved withtwo weeks of move in. The finance team work with our credit Union.To make our down payment and first payment work very well. We are pleasantly surprised that we have a backup energy system.So that in case of storms , we will have minimal disruption of electricity . ***** needs to allow the people who help new homeowners like ***** to follow through on requests. ... More

Great customer service. Very knowledgeable staff. Fast process. Great communication. Thank you.