Lennar Reviews in San Antonio, TX

After many emails from “concierges”, never laying eyes on any that I was passed around to, final walk through was done by Rebecca. She was nice enough but it was obvious she did this day in, day out, so was very pushy about getting done. All issues found were corrected on the spot! This is my first experience with Lennar, but not my first home buying experience. I felt like I was being herded through the process, this lady did not really care if I was happy or not. Through the entire process, first look to deciding to buy, then actually getting it purchased I was given incorrect information at times, had to reach out to whichever “concierge” I was assigned to at the time to get information on times, dates. Thankfully I had a realtor who was extremely engaged and helpful. Foreman Max turned out to be very helpful as well. ... More

Lack of communication and professionalism. once the home is sold no one will reply to you and answer questions

I would say at first, it was very stressful buying a house and going through the process since I had never purchased a home before. To be honest, it didn’t feel like they cared much. The congratulations seemed insincere and no one bothers to ask you what it’s like to be living in the house even after a month or two. It had a lot of cosmetic and house problems, they’re too much in a hurry to get the house on the market that they miss even the biggest things that are wrong with the house like some of your roof missing. These are peoples homes. This is where they’ll be living for a long time. I think the craftsmanship and the workmanship should be vital. Other than that I really do love my home, it’s a quiet area but I feel that the house building needs to be a lot better instead of faster. ... More

The portal sucks and hard to read. The bright side was that Everlyn P was always available and super helpful She made the terrible experience of the portal easier.

I would definitely suggest looking a the home prior to purchase, that ble tape walk thru is a MUST DO.Make sure you get it in writing that house will be CLEANED prior to move in. Make sure that you get it in writing that AFTER they place sod in your yard, they will come back and clean the dirt/mud mess off your sidewalk and driveway. There were just things that were left unexplained, and still aren't clear. This is a HOA neighborhood, so you'd expect to not have solicitors, however, for the first 15 to 20 days after closing, you will be bombarded with AT&T, security system, vacuum cleaner sales, water softener, solar panel, etc sales people. Walk right past the NO SOLICITORS SIGN, don't wanna talk I'm not interested as an answer. I was so aggervated trying to unpack and move it from the solicitors. Just do ypur homework, be picky, make them have follow-up, because if you let 1 thing slide they definitely know you are giving in too easy. ... More

The sales rep was very helpful with the entire process. My only complaint with the property is the carpet was not cleaned and the cabinets are low quality so a few corners are mashed in. I am extremely disappointed that the builder decided to add fencing to the entire community except for the first few houses were purchased. What's worse is that although different lots can vary by price, soon after I committed the price of the same model dropped by $20K.

Lennar was by far the best experience as a first time buyer. Always on time and willing to answer any questions. Having a realtor Adrianna to guide me to them was amazing. I 100 percent would recommend to anyone

The workers who put the homes together she be more careful with working on homes

This is my first home and I chose Lennar, but I will NEVER choose them again. My home buying experience was extremely poor from beginning to end. I started out by getting a realtor, and I would suggest a realtor for anyone, completed the paperwork portion and we went home shopping. I knew where I wanted to live so we went straight to Spring Grove. The Lennar representative,George, I first encountered seemed eager to help, but I quickly found out that he was not the rep for me; overbooking himself hours at a time and being really obtrusive. After several times of being late my realtor and I decided to find another Lennar rep, Orin. At first Orin was responsive and attentive, but that quickly dwindled after I signed the papers for a house. He stopped answering emails, text messages etc. Then came my walk thrus, my first walk thru I found a lot of imperfections, but that’s to be expected. Chris stated everything would be fixed and the home would be cleaned by my “welcome” walk thru so I said, “okay.” My “welcome” walk thru came, the house was not cleaned and there was still blue tape in lots of places. I can say that the construction manager, Kyle, was the only great part of this experience. He was extremely helpful, when he didn’t have to be, and I greatly appreciate that. Closing day came, the house was still not cleaned or up to par, but Kyle, construction manager, came in to do what he could and re-sent the cleaning crew. When the cleaning person, not crew, came she had only a towel. What is she supposed to do with no cleaning supplies?! Moving on, I opened utilities in my name as you are supposed to do. Quickly after that I got my security system in place and received my first two utility bills. I realized instantly that the construction crews were stealing my water after watching them do so on my cameras. I filed a complaint, which is not easy to do thru Lennar, and finally someone called me back. I was informed by Chris that Lennar does not reimburse. This I found interesting because I am having to pay for water that was NOT consumed by me being that I didn’t move in until December 23rd. Clearly Lennar does not take responsibility for their crews or third party crews. I am infuriated by this and don’t find this to be fair at all! So when asked how my experience was and would I refer someone to Lennar…. Never again! ... More

Our realtor were great, people are nice but all in all when we did our blue taping we were told that we will receive a small set up on the table for us for buying the home with Lennar and never did see that so guess that’s not true. They told us they will put out nobs on our cabinets and we have been here a month and still haven’t received our nobs. Our power box keeps tripping out when we start out microwave and our stove and for it to be a ready to move in home it shouldn’t be that way. The people at the pool area that deals with the HOA are really awesome folks. Kids do love the area.

Adriana and Miguel made my home buying experience a great adventure and success. I truly appreciate all of their hard work and efforts.

Houses not build good

Loving my new community , my community is very friendly

I could say Natasha and Phil help me out through the process. They did a fantastic job. Their part was to get me the home get me approved and close which I appreciate and I do appreciate my realtor as well. An outside of all of that, the carpenters, the people that did the texture in your painting could’ve done a better job unfortunately, once when I moved in, I didn’t notice after a week or so the touchups the texture, the caulking, the painting there was a lot of mistakes and unfortunately, I might have to take time or pay somebody to do repairs

Salesman was very nice and handle all my concerns very well

Im enjoying my new house

At the start of my homebuying experience, I worked with sales rep Angel, who was terrific. He was very knowledgeable, and if he did not know the answer, he got me the answer. Angel showed me houses in four different cities around San Antonio. He never made me feel like a hassle and made it a point to help me when coming into town, as he knew I was purchasing out-of-state. When I decided to move forward with a house in Bulverde, I was told there were no sales incentives on the house because it was not included in the year-end sales event as it would not be closing by the end of the year. I was informed that this house had a closing date of December 5th. After putting my earnest money down on the house, I was told that my closing date had moved forward almost two weeks. When I voiced that this would be a financial burden as I would buy last-minute plane tickets to attend all the orientations and the closing day, I requested that we keep the original closing date of December 5th. I was then told that if I did not close by the new date they set, I would accrue fees for delaying the process. This response was disheartening. I then asked for sales concessions to help offset the additional costs I would incur due to the close of escrow moving up. I was told there was nothing Lennar could do to help assist me. I did not want to lose my earnest money or incur fees, so I moved forward with my first orientation with Brett. My initial orientation with Brett was very informative and validated my concerns. He took his time to explain and answer all my questions as a new homebuyer. I was offered the opportunity to complete my second walk virtually. My brother attended this walk, but I could not participate because I couldn't get the time off with such short notice. While the virtual walk was convenient and appreciated, it did not allow us to conduct a thorough inspection to make sure all the items from our previous walk were completed. Due to closing escrow, during the holiday season, my busiest work time, I could not go out to the house for 6 weeks from the day I close. I was disappointed when I picked up the keys and walked into my house for the first time. My back door and garage were left unlocked, allowing people to enter my home after closing. Additionally, I found dried mud on the floor and dried food remnants in my sink. As I walked through the rest of the house, I discovered that a blind was missing from my primary room, and several cabinet hinges that were initially there were missing during my walk with Brett. Upon further inspection, I noticed that things from my first walk were not completed, and additional damage to my flooring occurred after the final walk. I immediately contacted my customer service rep, Brett, to inform him of the uncleanliness of my house and other concerns. Brett told me the house does not get a detailed cleaning before closing. After expressing my frustrations and other concerns regarding the home, Brett met with me to ensure my concerns were addressed. Overall, I am thoroughly disappointed with my homebuying experience with Lennar. This not only caused me not to consider purchasing a Lennar home in the future but has also discouraged my other family members from purchasing a Lennar despite having had positive experiences with them. I would like a member of Lennar's management team to contact me regarding my concerns. ... More

Loan officer Miranda was amazing. Was told corrections were being made at final walkthrough that weren’t when we moved in. Took 2 days to get access to a home we owned without explanation. After move in warranty response is unreliable including having contractor show up at 5 pm after being home all day to say he can’t do the work. No follow up after. Loan officers are super helpful and answer all emails and questions. The home is good value for price, but some parts of the process are highly lacking in customer service.

Brett and his team at Hidden Hills in Bulverde, Texas were very responsive to my need and provided great customer service.

How a gas leak, plumbing issues (shower not draining) electrical issues got past “inspection” is beyond me! Simple things as installing doors properly for the safety of their home buyers is clearly not a value no integrity behind their name! I’ve been here 1 month and have yet to actually feel comfortable in this home! DONT BUY IF YOU DO HIRE AND PAY FOR YOUR OWN INSPECTION!!!

Lennarvloan reps are easy going and people centered. Step by step instructions and very patient from reps FC and JH. WALK THROUGH COULD OF BEEN BETTER. THE THINGS I ASKED TO GET FIXED NOT ALL WERE DONE.

Sales people and loan officers helped me guide through.

Great honest and direct conversations and very helpful with purchase pricing under different down payments, terms, etc. Knew my parameters for purchase and made the sale. Wonderful personality and a pleasure to meet!

I purchased my home by the help of a virtual assistant (young eyes) and showed it was spacious, had a nice yard and the price range was good, but little did I know after moving, that this home was not meant for seniors/retirees due to the fact in order to replace the a/c filter you would need to pull down a step ladder, adjust it to secure it’s locked then climb up to the attic in order to replace the a/c filter. It’s just a matter of time before an accident occurs. There are drafts from the doors and windows, you can see the caulk is cracking by the walls of the kitchen counter. if I had been able to personally walk through this house before purchasing I wouldn’t have purchased it. ... More

Dealing with Lennar has been a nightmare! Their responsiveness is non existent and anytime there is a problem, they pass the buck to someone else and you never get a straight answer from anybody. We were warned to stay away from Lennar but we did not listen and we paid the price. I would greatly advise any new home buyers to STAY AWAY FROM LENNAR!