Lennar Reviews in San Antonio, TX

I had an issue with the driveway, it had cracks after the cement was poured, I put in a claim and was denied because they stated I already closed on the house and it is not covered, representative Mike stated this to me. I will not be purchasing another home from this builder in the future.

You have no choices. I needed ADA grab bars and other ADA things, but had to have them installed after moving in.

First off after several (6-7x) of getting and sending my homeowners insurance correction after correction from the lending team I was threatened with being charged per day that the house went over closing even after sending them everything I was getting from progressive. So they forced my hand into Lennar Insurance. Then I had a family emergency where my mother needed surgery, so I needed to push our closing date by 2 days!!!! so that I may be with her Lennar homes said no that I needed to close or they would walk away as they were confident an investor would pick it up and close on the day they wanted. The walls are paper thin, the door was leaking from the frame and window, they put silicone caulk and roofers were supposed to come they never did, the shower arm in the master bath completely crooked from the pipe in the wall Billy didn’t want to get it repaired under warranty because it has a different shower head . Our tankless water heater was leaking gas they said they repaired it. We come to the house and it’s leaking bad! Finally repaired when we actually put in another request. Blue tape still found in our pantry from the walkthrough. The sod they installed doesn’t cover the whole backyard they give you half a yard of grass!!! Oh and there’s no water spigot in the back yard so you can’t water the yard unless you buy a 200ft hose to connect to the side of the house . Avoid LENNAR houses!!! And I says houses because these are just houses and not a family home this builder doesn’t care about you or your family just your money. ... More

roof leaks large holes animals can get in attic their fix was spray foam paint is pealing cabinets stink and the over smoke is bad the over is new and puts out so much heat at the vent that you can’t leave anything on the top

The repair of the central heating unit was very successful

The home buying experience I had with Lennar was just horrible. It seems like all they care about was me closing as soon as possible. The workmanship for this 340,000 house is so horrible. I am still dealing with issues to this day. I have paint and texture all over my light fixtures, flooring issues, spray paint on my floor. The biggest thing that was so bad was the communication. I have spoken to managers , directors and rude consiglieri’s and it was as if the right had no idea what the left hand was doing. if I had know certain things like the HOA mandatory internet and other things I would NOT have purchased this home. I did believe Lennar to be a great home building company given they are one of the largest in the country, but now I am selling this home as soon as I can. My “ premium “ home is no more than an overpriced spacious poorly built track home. ... More

Thus far I have encountered many issues with construction failures in my new home. Issues such as crooked walls. Missing components. Central air and heating problems. Flooring issues with instalation flaws. No windows screens to save lennar money. Front yard still has installation failures, it appears as if they just went on to the next job and forgot about it. No personal follow up on new home. Last walk through was fast, sign here intial there. In 5min it was done. Never saw or heard from anyone again. I could go on but I won't you get the picture.

Karina, my sales representative, did an excellent job showing me homes that matched my preferences. Brandon, one of the builders, provided a thorough explanation of everything I’d need to properly care for my home. During my home orientation, Daniel, another builder, addressed issues promptly and did a fantastic job resolving them. Unfortunately, my experience with Michael, the loan officer, was disappointing. He was dishonest during the process, and when I requested to speak with a supervisor about the matter after I verified his credentials, I saw he redirected me to one of his colleagues instead. Additionally, his responses to my inquiries were significantly delayed. ... More

Definitely get your own home inspector.

wasting my time with this survey

Financing was easy. Workmanship is the absolute wort. My Brand New home was not detailed at all. My stove I was told it was on when they did their inspection it was UNPLUGGED. My flooring was put together with bits and pieces. Lots of little pieces landscaping cheap only 20 feet of sod when I have at least 50 feet needed to cover yard. Big gaps that my dog got out under the gate. I didn’t realize how small the door entry to the bathrooms are my walker doesn’t fit through the door. Bee nest in my garage it’s my problem. I just moved in. I’m allergic to bees No upgrade center. You pay HOA fees even though the pool is not ready the workout area is not ready but you can pay every month that it’s incomplete. Would I buy again from Lennar. No. I would not. Buyer beware. ... More

Not happy with most things at the home and the purchase experience

It works great hope it last a couple of years

The contractors are not working with quality in the constructions cheap ,materials, but it's ok

No sod or fence for several weeks so needed to deal with massive mud and inconvenience since having pets needing to go outside. The house was stated to have been cleaned but it was not. The flooring has paint splatters and black marks throughout the home, inside all cabinets were filthy so unpacking had to wait until I had to clean them. Most of the Lennar workers do not speak English. The outside pavement, doors, windows remain filthy so installing screens has been delayed. Kitchen cabinets had off-set issue which was fixed by replacing with unfinished cabinets so now new ones need to be ordered and replace. Attic door in the garage was not installed flush so a new ladder door has been sitting in my garage waiting for Lennar to replace. Strange electrical issues and the list goes on. Lennar care staff has been responsive and helpful but they should not have to manage so much via warranty service requests. Bottom line, you get what you pay for. Cheap is as cheap does. I had to pay to install ceiling fans as well. I love the area and did downsize from a beautiful home so it is what it is. ... More

I love my home but I feel like the purchasing experience wasn't good. The initial sales team was good and showed me the homes and features. I saw the same home listed for 25,000 to 30,000 less in the same street and I was told there was no room for negotiation. Then, once I chose the home and did the first blue tape walk, the construction team would just remove the blue tape but not fix the issues. I had to go multiple times to the house and remark with blue tape. The construction guy kept telling me they would fix the things, but next time the it was the same. Even after moving in, the same items were still open. Warranty guys have been pretty good and nice. Just the construction team needs to do better to follow up with the things to fix. ... More

I am so grateful that I was recommended Lennar builders because they gave me a chance to be a homeowner again after selling my last home with really bad broken Foundation. Being on disability Lennar builders gave me a chance and also I have brand new affordable living. How can you beat that ? Thank God for Lennar builders and all of their hard working team.

The entire process was very difficult, yet thanks to your team I was able to maneuver with ease through those difficult moments . Thank you

The only thing I have a problem with, and that I have had an issue with is the grass. It took a long time to get it, and when I did it set outside of the house, on a good day for three days and then again another three days. They did some of my yard, then they added a little more a couple of days later, and then they stopped and I'm still missing a big chunk. It's been three days, the grass will be dead by the time I get around to i Watering it. This process has been painfully slow and by the time it's done, I have a lot of dead grass. This makes me very sad and a little upset

In the beginning stages of the home buying process I was appointed Sabrina as my home buyer concierge. I was informed I would contact her for any of the home buying process and needs for scheduling and working the process. Working with her was very unprofessional. I called her multiple times for different issues such as scheduling and trying to confirm dates and times for things such as the blue tape walk and closing date. She was unresponsive to multiple phone calls with no intention to call or respond back. She texted me one day after calling her multiple times in the morning and said “one sec I’ll call you back, finishing lunch” and never called back and I had to call her the next day and she answered as if she was confused. I understand people are busy but this type of customer service is unprofessional and make it seem like buying a home isn’t a big deal. This is my second home purchase and honestly I’m kinda glad because this expierence did not feel special. I litterally had to hit up my loan officer Frank for help on things the homebuyer concierge should be doing. I recommend to remind the concierges that these our peoples biggest purchases in there lives and should be taken seriouslyz ... More

Houses are relatively inexpensive but with that comes shoddy workmanship. Quality control needs to be better

The home was mostly finished by the time I had found it and submitted the application for it. Communication was an issue, making sure corrections were done correctly..were an issue. The whole home was basically covered in blue tape. Walls had super thin coat of paint, could see under it. The caulking was so bad, and even when they came to fix it, I had to correct the painter/caulker (same guy) on how to make it look neat and correct it while he was there. He also got paint on the carpet. While I was doing the 1st walk through, he came in and started paitning everything and removing the blue tape that was there. I've also had issues with the electric in the home as well. I had a breaker that kept popping for my fridge, only to find out that they didn't wire it correctly. Now I am having another breaker pop because of the wiring. There is still glue marks all throughout the house that I am trying to get fixed. The gas line was not turned on, after asking multiple times before I signed the paperwork if it was turned on or not. The cabinets when they were installed originally, had a massive gap and was not set correctly. The interior aspect of the home was rough, along with the exterior. There were so many things that needed to get fixed. Communication with the lady coordinating everything, was rough. She was kind of rude, didn't really listen to my concerns fully. The PM and Warranty guy, were communicative and helped me the most out of everyone. I would highly recommend getting better workers that are more OCD about getting the house perfect for new homes. OH! and also. LOL uhhh. Yall need to check on this issue. - The landscape.. I came home while they were putting the sod down, and they had placed the tree right next to the transformer in the front yard. With the oak tree, the roots expand SO MUCH and that would have created a MASSIVE issue. I had them move the tree to the back yard. But on the other side of my house, they planted the tree right next to the water and gas meter lines as well, which will eventually have issues. I'm not sure why they would put tree's that close to permanent fixtures like that.. but it is incredibly dangerous and will cause issues in the future. Do better. ... More

I liked the process of checking new properties and the overall level of communication from their departments.

Salesperson great no problem very nice,title company good no problem, building manager not very friendly and there was issues with outside house paint he did not want to take care off it, I had to talk to other people to solve the problem,building manager not very good

Compared to my previous experiences with well-known home builders, working with Lennar was a nightmare. From start to finish, it was clear that their only priority was the bottom line. We had to constantly push for people to do their jobs, and when we did, the responses were unprofessional and inadequate. This also extends to the people who were supposed to respond to our complaints—there was no accountability. I would not recommend Lennar to anyone.