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Lennar Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About Lennar.

Read all 1160 verified reviews from homeowners that built a new home with Lennar in the San Antonio area. San Antonio homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.4 out of 5 stars in San Antonio Area

1160 Reviews in San Antonio Area

Ratings by Category

Overall 3.4

Quality 3.1

Trustworthiness 3.3

Responsiveness 3.2

Lennar in San Antonio Area

View Homes

Customer Reviews

in the end, it was worth it

  • Doris D.
  • Verified HomeBuyer
  • July 16, 2024
  • San Antonio, TX

I first started this journey about two years ago with a sales agent Consultant Diana she was real nice at first, but after I didn’t get, I didn’t receive my earnest money back until I got in contact with a sales consultant named Stephanie it took nine months before I finally got my money back thanks to Stephanie’s efforts. Later, I decided again to purchase a home from Lennar sales consultant by the name of Ray he went above and beyond answered all my questions even gave me information that I didn’t even ask for I’m a real estate agent and I felt most comfortable with him. we finally this ...

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 3

Better than nothing

  • Nicole W.
  • Verified HomeBuyer
  • July 13, 2024
  • Kerrville, TX

Getting things taken care of after close has been a nightmare. The internet is constantly going out for 24+ hours at a time.

Lennar responded:
Good afternoon Nicole,

We appreciate you sharing your feedback and are sorry to hear that getting things taken care of after closing has been a nightmare. Please send us an email to LennarNews@Lennar.com with a list of unresolved items, referencing this review so we can follow up for you.
Sincerely,
Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Love my Lennar home!

  • Kimberly S.
  • Verified HomeBuyer
  • July 13, 2024
  • Bulverde, TX

I have no complaints. For a spec home, my Rosso floor plan has so much character. My experience was second to none. All my issues or concerns were fully addressed. I would absolutely purchase another Lennar home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great buying experience and promptness to address any issues!

  • Robert B.
  • Verified HomeBuyer
  • July 13, 2024
  • San Antonio, TX

I couldn't believe how quickly I was able to close and just move in, being my 1st new home experience it was definitely a great one!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Thought Lennar highly rate but disappointed

  • Christine L.
  • Verified HomeBuyer
  • July 12, 2024
  • San Antonio, TX

In the beginning with the walk through things was great. Afterwards a different story. Disappointed with the overall general contractors making sure that the workers did a thorough and complete job on things that needed cleaning up. Will have to do the job myself on touch ups that looked not so clean. Cleaning crew did a halfway job on a very nice new build home look it's best. Had an issue with new stove provided by Lennar and called the customer care personnel never got a follow-up call to see if my issue was resolved. On a positive note. The sales consultant and the financial personnels ...

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 2

Lennar

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2024
  • Seguin, TX

The builders just do sloppy work on the inside and don’t take any pride in it

Lennar responded:
We appreciate you sharing your feedback and apologize for the frustrations you encountered. For any questions or warranty-related issues, you can easily submit a request online through your Lennar Account. This online portal ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Could do better

  • Gilbert L.
  • Verified HomeBuyer
  • July 12, 2024
  • Seguin, TX

Most items on our punch list were taken care of, however, some paint touch up has not been completed. We are now nearing 2 months in the home. Marco has been great and responsive, but I have been unable to contact Maria, my sales consultant. Wes has been helpful, as has John with finance.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Our experience with Lennar

  • Tyrone C.
  • Verified HomeBuyer
  • July 12, 2024
  • Bulverde, TX

As first time home buyers, we have had an amazing experience with Lennar Builders. The service, the discounts, the quick responses, their accommodative staff, and not discounting the wonderful home that fits our need, have all made our experience a dream come through.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

AC systems installed do not work as they should

  • Karina G.
  • Verified HomeBuyer
  • July 11, 2024
  • San Antonio, TX

I complained that my new AC system doesn't cool down in the afternoons & they claim it's normal as long as its 20 degrees cooler inside than outside so 80 degrees homes with 100 degree weather outside is normal to them & they won't fix regardless of the so called warranty. I'm 1 of MANY neighbors with the same complaint left to accept these hot conditions.

Lennar responded:
Good afternoon Karina,

Thank you for your feedback on resolving recent issues. Your feedback is crucial in helping us improve the homebuying process for future customers. In the meantime, for any general questions or warranty-related issues, you can easily submit a request online through your Lennar Account. This ensures your request is documented, prioritized, and addressed promptly.
Sincerely,
Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Bad purchase experience

  • Louis M.
  • Verified HomeBuyer
  • July 10, 2024
  • San Antonio, TX

I can't speak on craftsmanship after only owning the house for 2 months time will tell. But while in process of purchasing the house I worked with Aurora, as my mortgage agent. The amount of incompetence I experienced was astonishing I had to resend the same documents 4 or 5 times I can only assume because she didn't read my whole emails. Even after the house was closed I had issues with her threatening me legally because I stopped responding until I finally had to break down the math myself to show this "expert" how bank accounts work the threatening emails and letters have stopped for now ...

Lennar responded:
Thank you for sharing your recent homebuying experience with us. We apologize for any frustrations you encountered. Your feedback is crucial in helping us improve the homebuying process for future ...

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 1

Home owner

  • Yuexin H.
  • Verified HomeBuyer
  • July 07, 2024
  • San Antonio, TX

Lennar sales person is very nice and helpful, other workers don’t trust , When you buy a house from them before closing need to be very careful check everything if they don’t fix them you have to fix them on your own. Like my gate to backyard from day one we bought the house cannot keep closing have to use a zip tie to zip the gate not very professional job , lay dead grass and blamed you not watering it ,

Total Score 3


Quality 3

Trustworthiness 1

Responsiveness 3

Recommend other home builders to qualified VA partners.

  • Fernando M.
  • Verified HomeBuyer
  • July 06, 2024
  • Seguin, TX

Buyer didn't get a refrigerator with new home. Forced to purchased one Voiding VA advertisement of no money down for home purchases. All homes in neighborhood have same brand, style, color if window shades/blinds but this new home owner wasn't provided at least one. Driveway had a large sinkhole on the side. Indicator that driveway contractor is not properly building the driveways. 2d step of creating a base which is layer of crushed rock or gravel is being bypass. Reason for large sinkhole which now may limit driveway life span...

Lennar responded:
Thank you Fernando, for taking the time to share your feedback with us. We are sorry for any inconvenience you may have experienced. I have notified upper management to review and assist. Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

TB

  • Tia B.
  • Verified HomeBuyer
  • July 06, 2024
  • San Antonio, TX

It was an easy process for the most part. I wasn’t a fan of the key retrieval and closing with funds process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Mostly felt like they were just trying to get me in the house

  • Peyton R.
  • Verified HomeBuyer
  • July 06, 2024
  • Kerrville, TX

Felt like the issues never got resolved and it was rushed just trying to close us on the house there’s lots of screwed up things that’s should of got fixed and now I have to do warranty work for all of it instead of it just getting done right the first time I don’t roll like that and I find it unacceptable when other people do

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Good starter home

  • Anonymous
  • Verified HomeBuyer
  • July 05, 2024
  • Bulverde, TX

I feel we got good value for what we paid, workmanship and material was sub par compared to other local builders.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 3

Worst experience

  • Vijaya L.
  • Verified HomeBuyer
  • July 05, 2024
  • San Antonio, TX

The experience is worst no co ordination among the teams no right information shared any time.

Lennar responded:
Good morning Vijaya, thank you for sharing your experience with us, It allows us to identify areas of improvement to offer a smoother experience for the future. We are sorry to hear that your experience did not meet your expectations. I will share your comments with upper management for their ...

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 1

Excellent!!!

  • Bianca R.
  • Verified HomeBuyer
  • July 04, 2024
  • San Antonio, TX

I had a wonderful experience with Jessie. I was actually looking for a property that I had an appointment for and i accidentally went to Lennar. Jessie was so helpful! He worked with me through it all and I did this alone. Leslie was my loan officer and she did a wonderful job! I love my new home. The only thing I would change would be the paint. It was flat white. I had to paint it satin. I wish it would have came that way because it would have saved me a lot of time and money. But, despite that, it was a very good process!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

First Homeowner

  • Anonymous
  • Verified HomeBuyer
  • July 04, 2024
  • San Antonio, TX

Been blessed to own/experience the home buying process , and finally live in my own home.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Work orders

  • Jose M.
  • Verified HomeBuyer
  • July 04, 2024
  • San Antonio, TX

Some of the workorders were not done and we mover in and now it's a inconvenience for me to work around other people's schedule

Lennar responded:
Good afternoon Jose,

Thank you for sharing your feedback with us. We are sorry to hear that we have not met your expectations as a new homeowner. I have shared your concerns with upper management for their review.

Sincerely,
Lennar Corporate Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Terrible workmanship and materials

  • Jacob V.
  • Verified HomeBuyer
  • July 03, 2024
  • Converse, TX

Lennar homes are terrible quality, seems like builder just rush their work and use the cheapest material as possible. Foundation cracks have appeared and have made my floor rise and lennar says that there is no foundation issue. Even after I have had my own third party foundation company tell me there are problems. Will never buy a lennar home again.

Lennar responded:
Good afternoon Jacob,

Thank you for taking the time to share your experience with us. We are sorry to hear that you have been having issues with your floor. I will share this with upper management for them to review.
Sincerely,
Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Great !

  • Tashia D.
  • Verified HomeBuyer
  • June 28, 2024
  • San Antonio, TX

Great community although it’s still under construction it’s looking pretty amazing !

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great Service, but Quality Issues

  • Juan P.
  • Verified HomeBuyer
  • June 28, 2024
  • Bulverde, TX

I am very satisfied with the builder's responsiveness, attention, and service. Unfortunately, I am disappointed with the quality of the house. I am currently experiencing electrical problems with my panel, which has been quite concerning.

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 4

Ease of purchasing process.

  • Francisco G.
  • Verified HomeBuyer
  • June 28, 2024
  • San Antonio, TX

I purchased home in my late 70s with my Wife. The only issue I have is I am not computer literate nor my Wife. Filling out a work order for a plumbing issue was a royal pain in the behind. Technology is great, but at my age and lack of knowledge how it all works makes it more complicated for me personally. I think another way of helping the elderly such as myself and many others would enhance the importance of your company's commitment too not just the young, but old as well in all communities they are building in.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 3

Quick and professional

  • Natasha S.
  • Verified HomeBuyer
  • June 27, 2024
  • Kerrville, TX

Quick to respond and very caring and professional. Amazing experience so far!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The whole process went smoothly and uneventful.

  • Emigdio M.
  • Verified HomeBuyer
  • June 26, 2024
  • Marion, TX

Everyone involved was helpful during during buying process. After closing we reported two problems that have not been corrected. But we are very happy with the house and the location.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 1