Lennar Reviews in San Antonio, TX

Overall a good to very good experience. Several sloppy but fixable construction issues throughout the house. I’d have pulled out my hair if not for the assistance of the Lennar liaison person. She’s helped me through a handful of issues. The remaining sloppiness will be resolved or replaced by myself. Wait times were long but understandably so.

On going process try to get it fix.

The biome quality was ok for the price point I bought as an investor it is attractive for cashflow but your customer service is nonexistent once contract is done and after close. Close and goodbye! I am still Waiting for a call for a warranty request for 2 weeks even after a second request was made! Terrible!

Everyone associated with the transaction was honest and forthright. Nothing was hidden or obscure. The house is great. Extremely minor punch list was handled immediately and correctly.

Continue to foster good handoff between different s***** sets within the company.

***** is*****s were plbg. main sewer line was holding water, discovered on inspection. The plumber should have done the testing after installation and checked grades for proper drainage. Landscaper grade is F. The crew needed a supervisor. Not Lennar supervisor but their crew super. Sod was delived and LEFT on the street on a hot day...the heat burned the roots. They still layed the dead sod, took weeks to get replaced with new. On replacing they layed on top of dead, and ***** remove dead sod in spots and spoils. Next rain water drained onto the driveway...a crew supervisor should have taken care of this. Powerwashed the driveway...BUT TOWARD the house instead of an angle, not there is sand and dirt on the new garage door, I had to go was it off with my hose. Also they left empty water bottles on the property. ... More

The craftsmanship was dismal at best. There were several is*****s noted in the initial walkthrough that were not and have no been fixed. The conception of a virtual walkthrough was completely unreasonable. You can’t see is*****s through a phone screen. That policy is ridiculous. House grading is not correct- Water pools and damaging grass. Office personnel unclear about details and gave incorrect information. Unwilling to fix is*****s that they caused. The process seemed rushed. As a first time home buyer, this was not a good experience.

Would not recommend anyone to buy a Lennar home

The whole experience sucked. Great credit. No late bills. 50,000.00 down payment and denied.

I had many is*****s, it's a new build, fine it happens. What is unacceptable is the lack of communication, and unwillingness to remedy major is*****s correctly without a major fight. In the warranty claim chain, you talk to someone in a call center who basically has no ability to escalate anything, and you're at the mercy of the construction manager assigned to your case. If the customer sevice rep and construction manager don't care to do a good job for the customer, the customer is basically iced out, and is forced to call the emergency line ten times over the course of three weeks until the customer talks to the same person at the call center so many times they email the division president, then suddenly people can manage to return a phone call. It's clear the warranty chain has gaps in oversight and accountability, resulting in angry customers such as myself. At this point, I am a walking billboard to avoid Lennar. Had I received professional and timely communication, my experience would be "There were hiccups, but they took care of me without hassle." Instead, it's "I had to spend $500 on a civil engineer and almost 15 hours on the phone to get my is*****s resolved." ... More

An overall good experience in our 1st home purchase.

Had is*****s with house have yet to get a response

We had communicate with the ***** from *****. He work with out relator and the process was very smooth. Please say thanks to your Building foreman for all he did to make work so well. He still stop to talk to us to see how things are going.

Everything went well and I just got my grass installed yesterday !!! :)

My family is delighted by our new home l and water slide at the community center Lennar has a poor social media rating for perceived quality of the homes. ***** is still being built , so I am seeing new homes in various stages of construction and it seems to me that the quality is better than most other builders in the market. Most is*****s were resolved withtwo weeks of move in. The finance team work with our credit Union.To make our down payment and first payment work very well. We are pleasantly surprised that we have a backup energy system.So that in case of storms , we will have minimal disruption of electricity . ***** needs to allow the people who help new homeowners like ***** to follow through on requests. ... More

Great customer service. Very knowledgeable staff. Fast process. Great communication. Thank you.

This has been the most annoying home buying experience ever. The day before closing all of the breakers were stolen out of the garage because they leave everything wide open for everyone to see. They then said it would take a week to get a new closing date. When i asked why does it take a week to get a closing date they said oh well the window was broken. I drove by the house that day and no window was broken but every door was unlocked and the garage was wide open. This is also a brand new home so i thought the appliances would be new, but my dishwasher still doesn’t work. It took 3 weeks to get a plumber out here just for him to say it’s not a plumbing issue. Lennar has been awful. When i moved in there was paint on the floors on all the showers and mirror just dripping. All the floors aren’t properly installed. You can see bubbles throughout. They didn’t even make the hole for the drain plug in the laundry room. Grass wasn’t installed for a month after i moved in. Blinds weren’t installed till a week after i moved in. I’ve been here almost 2 months and still do not have a mailbox installed due them not placing a simple concrete pad. There are other houses being built around me and the workers just throw there trash in my yard. I am beyond frustrated. Getting them to fix their issues is like pulling teeth. They subcontract everything out so it’s never their fault on why things aren’t working properly. I also financed through Lennar they sold my loan without an notification. They sent me a letter in the mail but i don’t have a mailbox so i never received it. Honestly a total let down. The only good thing of my home buying process was my realtor and she had no affiliation with Lennar. Victoria on the other hand the liaison between the contractors and me was the absolute worst. She never notified my realtor of anything. She didn’t do her job unless either myself or my realtor held her hand to do it. Honestly so disappointing. ... More

Initially the respect from Mirna came across as disturbing and fake but I figured I was stressed about finding the perfect home. Long-story shorten is I was pressured to closed 11 May on a new construction. Move in 12 May, but b/c I didn't cancel my movers on 12 May to sit in a empty house waiting for Mike to arrange delivery of the microwave I had to buy my own 2 weeks later. On 29 June, at 11:30am sod was delivered (2nd time) to my curb. It sat in 98° temps until 30 June, 3pm before a crew came to "throw" it down. Alot of the sod is GRAYish. Through the night, neighbors stole so much that there wasn't enough to complete my lawn. Of course, all the workers will only speak Spanish, I don't speak Spanish nor do I try. The warranty control individual, Jamie no longer address anything and the condescension is ridiculous. Zero Professional Courtesy. So, now I understand what I was feeling initially and I shouldn't have ignored it. This has been the most embarrassing, stressful, depressing experience ever!! I wouldn't have my worst enemy go thru this nightmare. Every time it rains, my yard is quicksand and totally a mud pit for days after it stop. Almost 2 MONTHS without sod. Who buys a house without grass? Total embarrassment, I hate this and I should've stayed at my first home. The negative reviews are true. The ONLY person that has been respectful and professional is Jordan but there's only so much he can do. My pending case is just sitting there and Lennar do not plan on making anything about this nightmare right. They claim others have closed on these homes but I've lived on this DARK street ALONE over a month and counting. It's just not a safe environment and this house is not move in ready...Totally misleading and there's nothing I can do about it but stay Prayed up. ... More

The house itself is beautiful but be ready for there to be paint and mess everywhere! They say they’ll clean it but dont! The team is a mix, some were amazing, others literally didn’t care. I can only say the best things about Nico who showed us the homes. They put an oven with a KNOWN recall in the house! Still waiting for them to get that fixed. Our neighbors have had the same issues one even getting carbon monoxide poisoning! The dishwasher doesn’t even open all the way. I wish they’d just replace them but right now we are in the loop of them ordering parts..

I am incredibly disappointed with the lack of communication and accountability from Lennar regarding my new home purchase. Prior to closing, I explicitly informed the home buying concierge four times in writing, and several more times over the phone, that I would not be moving into the home for a set couple of weeks. Despite this clear timeline, they went ahead and installed the yard sod anyway. Because the house was vacant during that window, the sod obviously suffered. I tried to submit a warranty claim to have this corrected, as the timing was entirely due to Lennar's negligence, but the claim was instantly denied. To make matters worse, the construction crew left a massive pile of building materials inside my garage, specifically two huge walls of house siding. When I brought this up, I was basically told that it’s my problem now. I don’t own a truck, and I have no way to haul away massive pieces of construction debris that their contractors failed to clean up. Lennar is quick to take your money, but the moment you need them to fix a mistake caused by their own poor communication, they completely wipe their hands of it. Absolutely unacceptable customer care. ... More

I strongly recommend that anyone buying a Lennar home gets an independent inspection before closing. The homes are built at high speed, and it shows in the quality. In my experience, I had drainage issues, uneven flooring, and poorly installed grass. The worst part is that Lennar refused to fix several of these problems. A trusted inspection company can save you a lot of headaches.

This was my first home buying experience. I was so excited! However the underwriting process was not great because our loan officer Andrew was less than responsive. We have no lived there for over a month and issues from the inspection are still not fixed. We have two giant nails sticking out of the foundation. we have cracks in the cemenet everywhere. It is just a mess. I would not wish this process on anyone.

I love my New home thank you Lennar the best

From the beginning to the closing everything ran smoothly. Everyone in the the Lennar organization was professional and answered ever question and all issues were addressed and rectified.

Your staff lack of care and communication is unconventional. Prior to closing there are promises and actions to be taken and continued communication, but once signed and closed nobody replies or care about what's left to do or spoken off. We were left waiting for things to be accomplish but after closing we were told NO because it was not written. Sod was not not supposed to be put on, the outside walls were and still are .muddy but we are told we have to pay for those things now!