Lennar Reviews in San Antonio, TX

Mortgage application was very difficult. The rules that were applied for the mortgage application differed from other mortgage companies I had contacted. It was discouraging. I would not go thru that process again. I got the mortgage, but I paid it off with the proceeds of the sale of my former home.

The whole buying is experience was good until Damon the salesperson got involved and was arrogant and unprofessional. Soured the whole good experience.

I really like our house and love the location and community I will in.

Overall buying experience was very good with a few exceptions. The appraisal company and the associated fee was just nothing but gouging. There is no need, especially when they are the builder and lender to have an appraisal done , the appraisal itself was filled with several noticeable errors. Then to be charged when I had to correct the appraisal twice for clear errors is totally unacceptable. The other bad thing which you would have thought would have been a perk was the sod they installed, it was just thrown down with no prep so it isn't smooth and needed lots of supplemental work to even get a smooth grass surface. Was going to use their subcontractor but after watching them install would never use them again. The price is what makes the buy work cause you definitely get what you are paying for with Lennar. They skimp out on some of the most basic or simple things. Just be prepared for having to supplement lots of little things that would have made the buy an exceptional experience, as it was it was good on some things but really bad on several others which would likely me avoid Lennar in the future. ... More

There were some minor flaws. There should be a go-to maintenance on site or other sites you can easy call to correct minor issues.

Homes are not accessible to people with disabilities as I was initially told. Had no opportunity to have a shower installed instead of the tub. Made the request but was denied.

The house was very dirty on move in. Floors, inside and outside of all cabinets and carpets were very dirty. Caulking at baseboards was very sloppy throughout house. It looks terrible. Management of contractors was poor which led to long delays due to failed inspections of power and gas connections into house. I have had many new homes. This was the worst exoerience on a home build

I was told I would get two walkthroughs before closing, I only got one so I didn’t see that the fence gate was on the wrong side of the house, no one told me that they only put grass down 20 feet from the back of your house so I have a good 10 feet of mud when it rains, wasn’t aware fence would not encompass the back door area. Read everything and ask the questions that you may think are stupid

This is my 2nd Lennar home and it does not measure up to my previous experience. I paid more for my current home and received less perks. The construction was also rushed and I have been experiencing problems. Granted the Customer Service team is quick to reply, I am just not excited when I find additional issues to report.

Don’t rush into the purchase. Know the HOA rules before committing to the purchase. Example. Trash can screen was required for home without garage but was not told that by the realtor or sales rep. The screen costs an additional $500.

The portal sucks and hard to read. The bright side was that Everlyn P was always available and super helpful She made the terrible experience of the portal easier.

As I said, it was a nightmare, completing the application process for financials and warranty way more stressful than it should’ve been. Belt rushed every step of the way to the point we could not read the contract.

Know that you are investing in a track home - they are cranked out like pancakes - all the same, no choice, therefore there is no pride in the workers who push out the product. The warranty team does the best they can to address the shortcomings of the construction team. The biggest disappointment is the lack of cleanliness of the job site even on the final walk through. Dirt, building materials, nails, garbage, food everywhere. And it continues with completion of the next house and the next. It demonstrates a rush job and no pride in one’s work or product.

Lack of communication and empathy from Sales team (Joe in particular), with Concierge and also with Mortgage and title. Building Team (Jose). Grateful for Mickey (Mortgage) - He went above and beyond to regain my trust and satisfaction after disappointment with Joe (Saleperson) and mortgage officer. Building Team (Jose) is excellent and extremely responsive. Closing was done remote, no excitement from Lennar Team when pick up house key at the end. No one has offer for us to take pictures, had to ask if it was ok. No engagement with new homeowner, it was very transactional.

Dishwasher was leaking and Lennar couldn’t help because it was an appliance. Had to go through GE and their insurance company, very annoying situation when I have a brand new home.

Communication is key, we had some and then we didn’t. Although the process of providing paperwork was painful, it got done. As a veteran, there should be more support on the process on getting you tax exemptions submitted. After purchase, I want to commend Travis who has made the post sale awesome. Always ready to help resolve issues that come up. You should do something for him. A raise,or promotion?

The closing took so long that we rushed to move and once we were in the house we started to notice things we should not never have accepted. The walls paint has cracks almost in every room. And there is a kitchen cabinet damage. We felt like our need to move was so evident that they were not listening to our complaints. Also we were not told the internet cables were not in place. It is very important for people to know ahead of time to plan things out. We work from home and it was very inconvenient for the first weeks to find out what needed to be done temporarily.

On two separate occasions we were told to expect full wood flooring and NOT carpeting which was one of the main reasons for our purchase !!! Secondly we also expected to have a garage door opener and gutters! Carpeting being the main issue as this what we were sold on and promised! We have since purchased a garage door on our own and are seeking vendor for the wood flooring as well as installer to “complete “ our home !!!

Delay of house closing twice due to builder, but overall an okay experience. Customer service/support for once you are moved in has been very responsive and quick.

Nice community where it’s built. Difficult working through the mortgage process. Not enough help. Other than the mortgage people I found everyone else available and wanting to try to see my needs were met. Lots of items needed attention after a private inspection.

I wish our home came with standard window screens. I was told we had to buy our own.

Lennar is always quick to respond to an issue, how ever I have had to contact you for the some of the same issues ore than once because it isn't getting done properly the first time. I expected top notch done right the first time kind of work from Lennar.

There was workers on the house after closing, the carpet on one of the bedrooms had stain that never was clean up properly, the electric company took long time to respond for eléctricas issues. Del hoyos did a good job.

I want to start off with a few positives, the house is nice and spacious, the neighborhood looks and seems nice. (Still waiting on amenities). The home buying process for me was pretty awful. The sales agent was very attentive until I submitted an application. He did advise me that I’d hear from the loan officer the next morning (it was a Sunday, no big deal). After three days of not hearing from anyone, I began sending messages to the sales agent, and within the Lennar mortgage portal (I uploaded all of the required docs based on what was recommended within the application process). Finally received a very brief call acknowledging they have my application. I basically heard nothing else until I reached out again a few weeks later asking if I am approved and how I disliked this process. I received a fairly quick response stating I had my new home owners meeting the next day (they never asked if I was available nor said I was approved). Completed that walk through with whom I thought was a stranger. (Wasn’t the name I was given but she was nice). After another week and a half of silence I reached out yet again asking what’s going on and if I’m approved. Finally got a response saying oh yes, you’ve been approved for weeks, you close in less than 48 hours. That was an extremely stressful process and trying to put a rush on transferring money from one account to another to play my downpayment with title was also stressful. The signing process was done virtually. The title agent never reached out to me I ended up having to bring more to closing because the LO never informed the title company that I paid my earnest money the day I completed my application. (I did receive a refund about a week later). Once I completed my closing, I ran to get my key (they only offer a 15 min key pick up window of time) and low and behold, they had no idea I closed on my loan. Waited more than an hour for them to tell me they don’t have any keys for me. And the construction manager will have to have some made. My entire car was filled with household items (thought I was moving in) , so the agent at the leasing office kindly let me in. Once I got inside I found a window was open and the lock was busted off of it, and the bathroom vanity’s front face fell off onto my foot and busted open my toes. I hope others have better experiences. But this was almost a complete nightmare. ... More

Home is not senior friendly. Doors are not wide enough to get appliances in without taking apart Doors leak at corners the stuff you call sod looks like it came out of a cow Pasteur you have a long way to go to call yourself a good home builder. Ron