Lennar Reviews in San Antonio, TX

On two separate occasions we were told to expect full wood flooring and NOT carpeting which was one of the main reasons for our purchase !!! Secondly we also expected to have a garage door opener and gutters! Carpeting being the main issue as this what we were sold on and promised! We have since purchased a garage door on our own and are seeking vendor for the wood flooring as well as installer to “complete “ our home !!!

Delay of house closing twice due to builder, but overall an okay experience. Customer service/support for once you are moved in has been very responsive and quick.

Nice community where it’s built. Difficult working through the mortgage process. Not enough help. Other than the mortgage people I found everyone else available and wanting to try to see my needs were met. Lots of items needed attention after a private inspection.

I wish our home came with standard window screens. I was told we had to buy our own.

Lennar is always quick to respond to an issue, how ever I have had to contact you for the some of the same issues ore than once because it isn't getting done properly the first time. I expected top notch done right the first time kind of work from Lennar.

There was workers on the house after closing, the carpet on one of the bedrooms had stain that never was clean up properly, the electric company took long time to respond for eléctricas issues. Del hoyos did a good job.

I want to start off with a few positives, the house is nice and spacious, the neighborhood looks and seems nice. (Still waiting on amenities). The home buying process for me was pretty awful. The sales agent was very attentive until I submitted an application. He did advise me that I’d hear from the loan officer the next morning (it was a Sunday, no big deal). After three days of not hearing from anyone, I began sending messages to the sales agent, and within the Lennar mortgage portal (I uploaded all of the required docs based on what was recommended within the application process). Finally received a very brief call acknowledging they have my application. I basically heard nothing else until I reached out again a few weeks later asking if I am approved and how I disliked this process. I received a fairly quick response stating I had my new home owners meeting the next day (they never asked if I was available nor said I was approved). Completed that walk through with whom I thought was a stranger. (Wasn’t the name I was given but she was nice). After another week and a half of silence I reached out yet again asking what’s going on and if I’m approved. Finally got a response saying oh yes, you’ve been approved for weeks, you close in less than 48 hours. That was an extremely stressful process and trying to put a rush on transferring money from one account to another to play my downpayment with title was also stressful. The signing process was done virtually. The title agent never reached out to me I ended up having to bring more to closing because the LO never informed the title company that I paid my earnest money the day I completed my application. (I did receive a refund about a week later). Once I completed my closing, I ran to get my key (they only offer a 15 min key pick up window of time) and low and behold, they had no idea I closed on my loan. Waited more than an hour for them to tell me they don’t have any keys for me. And the construction manager will have to have some made. My entire car was filled with household items (thought I was moving in) , so the agent at the leasing office kindly let me in. Once I got inside I found a window was open and the lock was busted off of it, and the bathroom vanity’s front face fell off onto my foot and busted open my toes. I hope others have better experiences. But this was almost a complete nightmare. ... More

Home is not senior friendly. Doors are not wide enough to get appliances in without taking apart Doors leak at corners the stuff you call sod looks like it came out of a cow Pasteur you have a long way to go to call yourself a good home builder. Ron

I would say at first, it was very stressful buying a house and going through the process since I had never purchased a home before. To be honest, it didn’t feel like they cared much. The congratulations seemed insincere and no one bothers to ask you what it’s like to be living in the house even after a month or two. It had a lot of cosmetic and house problems, they’re too much in a hurry to get the house on the market that they miss even the biggest things that are wrong with the house like some of your roof missing. These are peoples homes. This is where they’ll be living for a long time. I think the craftsmanship and the workmanship should be vital. Other than that I really do love my home, it’s a quiet area but I feel that the house building needs to be a lot better instead of faster. ... More

The sales rep was very helpful with the entire process. My only complaint with the property is the carpet was not cleaned and the cabinets are low quality so a few corners are mashed in. I am extremely disappointed that the builder decided to add fencing to the entire community except for the first few houses were purchased. What's worse is that although different lots can vary by price, soon after I committed the price of the same model dropped by $20K.

They cut corners on a lot of routine things. Air conditioning not working properly with temperatures and humidity control. Told about it when had inspection but they stated that it met code. Only 1outdoor water spout. Cheap noisy garage door. Sod that was placed is dying even with watering as suggested and longer.

Towards closing, we were told Lennar would only put sod for half the yard not all the way through. This was not documented anywhere nor mentioned but the sales agent claimed he had mentioned that on the phone, which I disagree. Sales team is always aggressive to close the deal and will likely create some fear that someone else is also interested in the same house.

Lenar mortgage was not enjoyable to deal with. Had deep concerns and some issues. The utilities were a bit of a shock mostly with the water company. Our new home advisor concierge Wes, was sarcastic and not pleasant to talk too. Cell phone service isn’t good for T-Mobile I had to get a signal booster, had issues right away with AC, Sod not being installed and communication. The interior paint is flat paint and there are dribbles here and there we are still finding. Over all it’s a ok built home for the price in today’s market. I’m having a bit of a better experience now that many of the issues have been resolved. Just waiting on sod outcome in 6 weeks to make sure it turns from brown to green. The water company is outrageous for charges and usage that is the only downside with utilities. The town and the near by towns are great and the overall community is nice. The new pool and Rec center should open soon. Every detail for anything outside has to be approved by HOA but they seem lenient and approve most things. Area is quiet and family friendly and senior friendly. Lots to see and do nearby. ... More

I first started this journey about two years ago with a sales agent Consultant Diana she was real nice at first, but after I didn’t get, I didn’t receive my earnest money back until I got in contact with a sales consultant named Stephanie it took nine months before I finally got my money back thanks to Stephanie’s efforts. Later, I decided again to purchase a home from Lennar sales consultant by the name of Ray he went above and beyond answered all my questions even gave me information that I didn’t even ask for I’m a real estate agent and I felt most comfortable with him. we finally this year closed and I’m happy to be in my new home. I love it here . Although this was a very long journey and process, I’m pleased with the end result. ... More

Lack of amenities. Poor material used to build home. Have to install basic necessities in home. Indoor door handles were installed on exterior doors.

The finance part of the process was for stressful. Loan officers sending me emails on a friday evening requested me to get documnets that was need from companies closed on weekends within 24hrs. I also had to reach out to them every time for an update on my application and see what/if any other documents were needed. Other than that the process was okay. The quality of the home is good for first time homebuyer and the price.

Always have an independent inspection done BEFORE closing, especially for the sewer lines.

The finishes in the house could use some improvement. Don't ever give a Lennar subcontractor a caulk gun. they suck at this. Painting is another thing they need more practice at, after move in, i was finding so many areas where they did not use any quality control with painting and caulking.

The house itself is very nice, the warranty response has been good to great. The actual buying process was.... frustrating. We were frequently told to sign paperwork affirming we'd recird documents we hadn't received, then promised we'd get them later ("it's just a formality"). When signing the initial purchase agreement we were supposed to receive the HOA covenants and bylaws, we did not get them and we're told we'd get them at closing. At closing I asked about them to be told, "no, we don't deal with thay at closing you should get them when you move in/the hoa contacts you." We still don't have them and it's been almost two months. Closing was all online, and then they tell you to drive somewhere else where they give you a manilla folder of keys and shunt you out the door in 5 minutes. Very impersonal once they've got your money. The closing cost credits were amazing and the house and Floorplan are great, and I'd recommend lennar to others, just that your expectations of interaction with lennar themselves should be tempered, people are nice, service is (mostly) good, but don't expect to feel special or valued or like you've got much of a personal connection with anyone other than your personal realtor. And Margaret. She was actually fantastic. ... More

The process was fine except for the closing date being pushed so many times i almost lost hope. But that kind of thing is expected.

The house is very basic, for my living situation this house is OK. The workmanship seems to get the work done ,but quickly. The house is an inexpensive house and you get what you pay for. The community is very pleasant and I am one of the first to move in to my area, but I really like it so far. My biggest complaint is the entrance and exit to my community, we need a traffic light. It takes just as long to get in and out as it does to get were you want to go.

The loan process was frustrating. They asked for paperwork the Friday before Christmas, I couldn’t get so my closing date got pushed. Then at the last minute they said they didn’t need it and set a closing date without checking with me. The title people were great and went out of their way to meet me and give me keys over the Holiday weekend. The house was not been cleaned before I moved in. Try to get things fixed is long process. It normally takes me 4-5 calls to get something resolved. It doesn’t look like a lot of pride was put into building the house. It was just put up fast and onto the next one. I get they are basic cookie cutter houses, but still… It would be nice if they would clean up the trash in the area so it doesn’t blow into the yards. Especially on those house which are completed and waiting to sell. The messy yards make the neighborhood look bad. ... More

We faced some challenges right off the bat with our first pick home getting sold, literally as we were signing our salesforce documents, however in the long run we got a much nicer house with better amenities for roughly $200 more a month. After that things went pretty smoothly right up until we had to start dealing with Lennar Finance. It was extremely frustrating having to upload the SAME requested documents MUTLIPLE times, receiving incorrect cash to close amounts, & trying to get ahold of people was like pulling teeth. Also, while dealing with finance, there were mistakes made with our master shower due to build plan changes & miscommunication with the builder/contractors which ended up pushing our close date back about a week. Once all of these challenges were worked through, we finally made it to closing & it was totally pain free experience. I’d like to thank Phil, Trina, & Joel for all the help during our home buying process. ... More

Was able to lock in a decent rate at the beginning of summer before the rates came up. Closing date got pushed 4 times. Initial start of contract was May 1 and first closing date was mid june and got pushed to end of June then mid July and last was end of July. We love our home and Lennar was able to help with closing costs and our loan officer was very responsive with updates and good and bad news. The construction is of good quality but know that mistakes are made being at the rate they are building these homes. Blue tape everything you can before closing. Look inside cabinets and attic for cross members in the frame coming loose. Painters need pay more attention with overpainting and splashing on floors. Outside the home the lawn is coming along. Weeds can overcome your new grass if not maintained. Some of the grass was brown as they were installing it. Out of the 4 trees they planted the 2 oaks are dry and brittle and i don't think they are going to come back. Two others are surely turning green but will see come next spring. Note their is not a construction supervisor onsite ensuring plans and things are done correctly. Hope that someone besides the homeowner do a walkthrough and identify all discrepancies before hand and corrective action is taken to fix them before homeowner does initial walkthrough. ... More

The closing date kept moving more times than it should have. One time it was moved 24 hours prior to our third closing date. This was due to delays by construction. When we finally got a new home walk through the house was in no condition to be viewed. There were people still working on the home. Toilets were still being installed as we were inspecting the home. No appliances were installed, no gas meter, no sprinkler, no sod and no fence, painting not complete to name a few. It was extremely disappointing.