Lennar Reviews in San Antonio, TX

After closing, I could no longer get any help. My sod was out in in such a way that I could not open my gate. I reached out to Zilkia several times and she said she was working on it. After a month, I finally gave up and had to dig up my yard myself to fix what was done wrong.

We are new with Lennar and are thankful to finally have our family home. Took about 3 inspection dates to finally get our house approved. But once it was approved we were not told until our power went out. Since lennar was paying our electricity until the house was finished. We appreciate all that you do but would’ve liked a call once everything was finalized. So we would not have a surprise power outage. When we moved here we did not get a key for our garage door so we asked about getting a new key or a lock that matches our keys. We were told it’d be here in a few days. Well it’s been about a month and no word. Some issues with paint jobs on the walls or poor spackling jobs sealing the floors or underneath the toilets. There was spackle footprints all over the master bathroom. Our move in date some parts of the floor were already pealing or cut up. There’s a pipe sticking out of the ground in our front yard causing a tripping hazard. The driveway and walkway has splats of concrete everywhere making it look not smooth at all. Some parts of the house just look a little rushed. My only request for improvement is keeping the clients informed on any updates or changes. We pay to have a fresh new home and I understand everyone is busy and trying to get stuff done. But would you be happy with these issues to a home you just moved into? We appreciate everyone’s hard work and thank you for your time. Stay cool and god bless. ... More

No happy with the way I was treated, I’m still waiting for the grass to be place and no one gives me an idea when it’s going to be installed

They were really helpful in person but communication online was rough and the house workmanship had a lot of issues

Time consuming and lack of communication

Have asked lennar to stop sending me these rating reviews, and emails trying to sell me new houses and show me what homes are available etcetera! If Lennar can't figure out I've already purchased a home 4 months ago and can't figure out I don't need to buy another one; then why would I want to do business with an entity that doesn't listen to its buyers/customers!

The house is great, but after 4 months living in it, I still have unresolved issues. I've gone through 2 construction managers and 1 supervisor, and at this rate, I have no idea the status on anything... quite frustrating.

Plenty of issues with quality of work that is not 100% overseen by construction mgr. Continue to have issues. Will not be staying in elm valley long, and next home will not be with lennar

Overall, the home buying experience was ok, it was after and the issue I had was getting creditors checks to pay my bills; it took 3 months....very unacceptable. Messages were not returned from the office on 410 and Jones Maltburger, I feel I was just ignored.

At first Lennar seems like a great company to work with. That quickly disappears once they have you under contract. They expect everything under the sun from you at a moments notice. Yet, when you have questions or concerns they take their sweet time. There were a lot of small issues we found during our new home orientation. They had 8 days to fix them yet most of them were “fixed” during the final walkthrough. We are mostly happy with our home but I would not recommend Lennar to anyone. It was a stressful experience.

Felt like the issues never got resolved and it was rushed just trying to close us on the house there’s lots of screwed up things that’s should of got fixed and now I have to do warranty work for all of it instead of it just getting done right the first time I don’t roll like that and I find it unacceptable when other people do

It was a Blessing in disguise

Best buy for the money. Both the house and loan. However, make no mistake, that price comes at a cost. The processes and policies have very little flexibility. Either you are on the Lennar train or you are out. I caution buyers to read earnest money agreement carefully, as it is not the industry standard and you will be held to what is in there.

I’m grateful for the financial incentives that allowed me to get a new house. However, I am deeply disappointed in the process of getting the mortgage and the follow up on builder issues is poor. The house itself has some nice features but not built with high quality materials. The double garage is minimal so if you want some storage space you may have to decide not to use it for your cars. It’s barely big enough to fit two cars. The principal bedroom is large and the walk in closet is spacious. There’s no ceiling fans and no medicine cabinet and no towel racks.

Good incentives, but the quality of the home is not great. You get what you pay for.

If you go everything lennar (mortgage,title,etc) its fast since you are only dealing with one company. But, that limits your options. Main issue, they don’t install the sod/grass until you buy the house. So end up doing the work on maintaining the initial install. watering twice daily for 2 weeks and if you miss it then you have terrible lawn. Its a learning curve for first time homeowners without lawn care experience. Specially if you haven’t move in yet, They install sod without telling you so you miss the watering days and end up with dead sod

Very dissatisfied with a few issues

Doors were never touched up before moving in, had to repaint ourselves. Kitchen cabinet is crooked. Flooring is raised in certain spots, back fence is already separating & we have only been here 1 month. For what we paid, I expected a higher quality of workmanship.

Not inform as to rate or detail of the finance and how the number were concieved

The salesmen were very helpful and walked us through everything we needed to know. When it came time for the walkthrough there were a few things that were promised to be fixed that never got done before we moved in. We have brought it up through email text and call for the past 2 months and still have had no one come by to fix the simple things they missed.

The craftsmanship is poor it took multiple times to correct issues. So frustrating to say the least. It’s a new home, it shouldn’t be so hard to have a livable home. We’re two months in and have had to have repairs done. Insane really.

So to start, our agent was super helpful. He answered every question he could. He was always available to help. The loan application was painless and the officer was always available to answer questions. They were both top tier. Now to the actual house itself. Over the course of the two months before we moved in, we voiced numerous concerns. Some little finishing work type things (scuffs, chips, leveled doors and cabinets) and some bigger things like water leaks and the quality of the sod placement. We were told that these thing would be finished closer to closing. Fast forward to the week of closing and almost none of the things that we brought up had been fixed yet. And when they finally did fix them it was a very sub par job. I’ll give them credit for building a house. But the devil is in the details. You can tell when they had people that actually knew what they were doing working vs when they didn’t. I asked them to level the sod out before we moved in and they basically just put a band aid on it that lasted about 2 days. It’s obvious that they didn’t install it correctly. I can count on one hand how many right angles they made with the molding in the house. And the caulking lines are absolutely awful. The tile in our shower was left uneven at the top. Who does that. It immediately draws your eye to it. I didn’t mind so much because of a willingness to fix and change what I wanted, but as a professional you should still want to present the best product you can. Whoever came in to check the work that had been done obviously didn’t care about the finished product. The excuse we got for most of it after bringing it up again was that it was “all within acceptable limits for the builders”. Long story short the quality of these pre-fab contractors is no where near what it used to be. it makes me wonder what else in the house was put together to an “acceptable level”. Last thing, the cleaning job they do before you move in is absolutely laughable. They may as well have not even done it. Paint all over the floor and looked dirtier then before they cleaned it. ... More

I was provided a list of inclusions that were inaccurate, several items were not included. I am confused by the everything included tagline because I see that everything is only included if you are an investor. Ironically the items I was told you can’t get were included on the investor homes. Also, I have had two warranty requests and although I was told everything would be repaired only a couple things have been with no word on the other items. It appears employee turnover is part of the problem.

We've been in our new home for about 6 wks now. It's a nice home, but the process was riddled with slip-ups, pushbacks, and several missed deadlines that caused much anxiety, frustration, and cost a few extra thousand dollars that was not in the budget. The sad part is...I can't even say it was worth all we went through. Firstly, I do NOT recommend Lennar Mortgage; secure your funding elsewhere if you can. They made ridiculously simple mistakes and oversights that pushed out our closing (after we were SPECIFICALLY told this wouldn't be the case). Poor response communication, unless they needed something and then you were hounded for it. Secondly (and probably the most disappointing) is the poor workmanship. It doesn't matter how good the materials are going in if there's no attention to detail. Door handles are already loose, the 'luxury' vinyl flooring has gaps and is beginning to come up in some places, bowed walls and doorways that look like you're in a funhouse. We won't even start on the paint. This is NOT what you'd expect from a builder who's been in this business as long as Lennar has, nor is the quality and craftsmanship is what you'd expect in a 350K home...not by a longshot. Finally, the lack of ownership or concessions for issues encountered in the process. At some point builders need to stop blaming the pandemic for their shortcomings. But that was a very common refrain from everyone at Lennar. I can understand a delay in materials or inspections, but you don't get a pass for shoddy work or rushing at the last minute to get it done. I'm sure we'll continue to discover things as we continue to unpack and settle in. I'm not looking forward to what lies ahead. If I had to do it all over again I would not choose Lennar as my builder. We were in a tight spot and on a deadline to find housing, and we thought we were getting a good deal. But the buyer's remorse is VERY real. I feel somewhat lucky that it wasn't the nightmare some other builders put their clients through, but it's been a very opportunistic experience. To their credit, most of the people in the process were great, very likable. But at the end of the day you're buying a house, not a relationship with them. My one piece of advice if you choose them as your builder: Make sure you're visiting the build site regularly and communicating things you see as an issue to the site managers. I took a lot of things for granted toward the end and that's on me. ... More

Lennar is building too many homes too fast and utterly lacking in quality control. All the homeowners in our neighborhood are having to chase after them for multiple items with the homes. Warranty response can be very uneven. Four months into the home and I’m still waiting for a replacement cabinet doors owed us from prior to close. Paint on floors, dings and walls, crappy paint job in places, their installers put the wrong cabinets in the wrong bathrooms ( one is bigger one is smaller and they had them swapped Impacting use of the toilet in one of them ). Lennar’s‘s move-in ready campaign, things like blinds on the windows are one nice point but their connected home package is left to you to install and figure out. We didn’t even get our full package and had to chase after Lennar for a few months now to get all the pieces that were promised. One hand doesn’t know what the other hand is doing. World not buy Lennar again ... More