Lennar Reviews in San Antonio, TX

Great staff! Very helpful and responded promptly.

Build Quality is a 2/10, and that’s being generous. They cut corners and use the cheapest options available. Communication is often short and their staff will not give you a concrete answer about any issues. The contractors leave out a lot of trash, food, and building materials, and when it blows into your yard or property area, they do not care and do not clean it up. The sod/grass they gave our entire community was dead upon arrival and it took them over a month to deliver it when it was supposed to be delivered 5-12 days after closing. Our home was not cleaned prior to our arrival; it had construction dust everywhere, sticky spots all over the floor, and stains in our carpet. These homes are way over priced for the quality they provide. Lennar also tried to deny me my right to a second inspection until my realtor fought with them and showed them the law. If you can, pick anyone other than Lennar! ... More

It has been issues and issues over and over again since 2 months ago. 1 month before closing…

We ran into some snags in the process of homebuying (not due to Lennar) and their staff and loan officers were very helpful and communicative throughout the process. When we had questions they were responsive and willing to work with us. As first time home buyers this was very important to us!

The initial part of the home buying process was okay. It was until the inspection and after closing that the nightmares started to kick in. First, for starters, any real estate professional could see the gap between the foundation and the garage door. It seems like because I was out of town during the closing they just looked over the gap in hopes I wouldn’t say anything. I had to put in a claim for Lennar to come out and fix the issue that should have been fixed prior to closing. Second, there’s overgrowth of bushes and shrubs outside my property line. I reach out to Lennar regarding this issue, they shift the blame to the HOA. So I contact the HOA, they shift the blame to Lennar. I reach back out to Lennar in January regarding this issue, in which they stated they would take care of it. Here it is, the end of February, I have not received a return phone call after I reached out to follow up. The landscaping has yet to be cleaned up. Mind you, it’s not on my property line, so it’s not something I am responsible for. After spending 6 figures to acquire this house, no one should never have to go through hoops to get things done. I shouldn’t have to contact the corporate offices for Lennar to do their job that was supposed to have been completed before selling these properties. I regret purchasing through Lennar, should have went with another builder. This is the first and LAST time I will purchase from Lennar, and would not recommend them to anyone, not even my worse enemy. I am beyond upset about this issue. The whole team failed! ... More

Unfortunately we are still waiting for the original punch list to be completed well after a month of us closing on our home. Many items that needed to be addressed were never completed. The new home on the day of closing was filthy inside and the driveway was very muddy.

I have had the worst experience ever. My home was not even ready to move into when I moved it. It has still yet to be cleaned. There is still blue tape on on damaged of my house that were never repaired even after multiple phone calls. I WILL NEVER BUY ANOTHER LENNAR HOME. I will do my time living in this house and can’t wait to sell it and move. There is nails sticking out of the all where my kids play. After repeatedly asking even in my blue tape walk for it to be taken care it wasn’t. That is insane! Adam the gentleman that helped me through the financing is great!

I’ve lost tons of sleep, the experience was to say the least was heart wrenching at times, you forget this is a business first for them and a home buying experience for you second in their eyes. You’ll want to leave and forget everyone associated with the process and then you’ll wake up one day with an email saying you’re clear to close and it’ll all be worth it and you’ll thank everyone evolved. Well maybe everyone…lol My advice, be good to yourself. Compared to what you’ve gone through in your life to get to this point consider this a walk in the park. Strap in and enjoy the ride, your weekends will love you for it. ... More

- Hard to find the right person to explain the detailed T&C in the contract documents. - No one tells the whole flow, and the progress. Many Lennar internal teams like Lennar Insurance, Lennar Title, Lennar Mortgage, are not talking to each other. As a buyer, I have to explain and reach out each one for any supports needed. - After the closing, not sure when and how can the buyer get the full set of official documents including the registered deed. - The construction team did the sod installation before the mutual agreed date without notice, resulting the huge extra costs and longer time to the buyer on the sprinkler setup. ... More

I recently bought a home with Lennar what started a smooth process quickly went sour.. As expected the lender needed a lot of information and documentation which was fine but as time went on they kept going back and fourth on what they needed even asking for forms that were not available and disregarding the documents I sent that had the information they were looking for although a long process and poor expectations being set I understand it’s a lot to work with but could have been made easier and more coordinated. When I finally closed on the hike after changing the expected move in date twice and doing the final walkthrough the house was a wreck. Mud all throughout the house and walls, a small hole in the wall, caulking removed in large areas, light figure hanging from the ceiling, someone used the bathroom and don’t flush their feces, along with trash laying around the house and more if I’m being honest I thought I was in the wrong house. I was promised the house would be cleaned and the driveway/sidewalk power washed the morning of closing and clearly neither were done. I submitted a claim to have texture redone in two spots and that was done but then was promised the painters would come the following Tuesday. Tuesday came and I’m sure you can already guess what happened. No communication was made or effort to reschedule the paint for the texture and I am still currently waiting. I let them know and got no response. Everything that was promised to me was not received the bare minimum was not received I truly was very unhappy with this experience especially it being my first home. ... More

They will fix all the big items but, it’s the little things that are going to drive you crazy. Make sure they fix all the little stuff before you close because getting them to fix stuff after you close is a mission.

Lennar is very responsive when there is a problem.

Overall Lennar is a decent home builder, but there is room for improvements. Especially in quality of workmanship where it’s lacking attention to details.

Zero communication. Lack of care in blue tape walkthroughs, unprofessional staff (ESPECIALLY at the Lennar regional level), shoddy craftsmanship. I can especially observe this watching all of the other houses get built around me in Guadalupe Heights in Seguin. Trash getting blown all around, builders trying to steal packages off my front porch, dirt and debris in the road. I will always tell people to avoid Lennar at all costs. Cutting corners should be Lennar’s slogan.

The application process was easy and stress free. I love my new house!

Seriously! If you're looking to buy a house at the same price point, why not consider a new house. You don't have to worry about fixing or updating a house, just move in and get to know your new neighbors.

Keys didn’t work to my new home. Went to pick up keys no one was there. They were at a party very poor communication. My son and I had to wait 3 hours for tech to make us new keys. Still waiting to see if you all are going to pay land taxes.

I like the price! The homes are very nice.

We are first time home buyers and were drawn in by Lennars "easy home buying process" and "everything included". The entire process was a nightmare (minus our amazing sells rep Heather and Warranty/Construction rep Brett). You are 100% just a number to this corporation and they do not care about you, your family or the investment you're making. They have no communication internally, so you have the same conversations with different departments and have to submit the same paperwork over and over again. We even asked some of the team members if they communicated across teams and they laughed and said NO. Every department was a headache and you had to constantly remind them to get things done. The biggest lie they told us was that they no longer provide blinds for our style of homes, even though the homes we toured had blinds. After meeting our new neighbors (who all closed on homes after us) we quickly found out that was a lie and Lennar gave all of them blinds throughout their entire home. WOW. what a joke. I wish I was surprised but that's how this whole process has been. No communication, no integrity, no care for the home buyer and never any consistency. We've already told all of our friends and family the nightmare of a process this has been and tell everyone to find a different company to purchase from. Save yourself the headache and hassle- they do not care about you, they will lie to you, and they will cut corners. They do have a few shining stars that actually care about you - Heather and Brett are incredible humans. Very grateful for them. Lennar should make them trainers and allow them to teach the rest about customer service and care. Overall- NIGHTMARE experience. We'll never buy from them again. ... More

Always have an independent inspection done BEFORE closing, especially for the sewer lines.

With the market being what it is, my wife and I had become more and more pessimistic about ever owning a home. Prices are skyrocketing, companies would out-bid us on the homes we could afford, and we were getting priced out of shacks without roofs on the market. My wife saw an advertisement for Lennar specifically stating that if you thought you couldn't afford a home, to try them. We had low expectations, reality having cured us of those, but reached out anyway. In just a couple of months we were moving into our brand new first home. We're so dizzy and stunned over how quick and easy it went, it's easy to just gloss over how great Lennar was every step of the way. You're gently guided through the process, never pressured, and they work patiently with you every step of the way. I cannot begin to sing their praises enough. ... More

1. Every Loan processor that was involved with our loan, whether it were a Senior Loan Processor or not, kept asking for the same documents repeatedly after they have been sent. We were emailed on 9/5/23, 9/8/23, 9/14/23, 9/15/23 to provide a copy of social security card, but we were informed by Bryan D. that the 1099 form would suffice as a form of their SSN. 2. With said loan processors, they kept insisting that there was a bank account that had belonged to me and my husband, when they actually belonged to my in-laws, even after being told countless times that it did not belong to us. 3. Loan Processor, Bryan D., was asked several times what the interest rate and monthly payments were and he had refrained from sending that specific information. I do not feel comfortable, nor do I think it is right, to have to walk into my closing appointment with absolutely no idea what my costs will be. Would anybody feel comfortable with this? Or am I just another paycheck for you all, so my interests don’t matter? 4. The incompetent communication between the New Home consultant and the Construction manager regarding the appliances being installed prior to the third party home inspection. 5. I scheduled the original NHO virtually with Kristine M., who is a part of the Homebuyer concierge, since that was an option, but at the time of the appointment, no one reached out to me to give me any FaceTime call or zoom meeting link when I tried reaching out for this information. In fact, no one confirmed the appointment with me at all. 6. My parents were with me during the second walk through on 9/19. During the third walk through, on 9/21, we were not informed Nicole C. that we could not have my parents do the walkthrough for us. My husband and I cannot take off days easily as we both work Monday-Friday from 8-5. My in laws, who are the co-signers, are out of the country. And my husband and I had taken 9/22 off for closing. Coincidentally, I could not schedule anything after 5pm due to Lennar’s schedule for their employees. I figured with our circumstance with the other two co-signers being in a different country, having my parents proxy would be alright since they went to the second walk through with me. 7. During the third walk through, everything that was discussed during the walk through from 9/19 was NOT addressed and the house was extremely dirty a DAY BEFORE closing. We requested another walk through same day at 530pm. I was informed by the New Home Consultant, Diana M. that we would be meeting with another Customer Rep Jose M. as a courtesy because he doesn’t get paid overtime. This gentleman did not show up with the walk through list and was unprepared. We were informed to be on time since this was a courtesy from Lennar, but he came unprepared..? There would not have to had been a FOURTH walk through if everything that was discussed during the SECOND walk through had been addressed appropriately. And, my parents’ time would not have been wasted. This caused the paperwork that Lennar Mortgage needed to be pushed back because we needed to wait for the builder to sign off the statement. I do not appreciate the number of walkthroughs being blamed on us because had everything been addressed, only ONE would have been needed. 8. The New Home Consultant Diana M. was not very pleasant with me on the phone when she had informed me that my father was disrespectful to the customer care representatives and stormed off during the second walk through. This was completely false information, as she wasn’t even there at the walk through, nor has he even met her. 9. On closing day, we were to do the closing remotely for the convenience of my in laws since they are in the Philippines, a different country, meaning 13+ hours ahead of us. We received the notarization linvitation link at noon, which is 1am in the Philippines. We were informed that as long as everyone signs before 4pm and funds are received, we would be able to receive the keys to the house. We’ve told Lennar Mortgage countless times that the co-signers were OUT OF THE COUNTRY and the time difference is crucial for documents that were given to us with two day deadlines. 10. There was an IT issue with the Proof Closing team. As that issue was being resolved, my husband and I made our way to Lennar title to make sure we make it on time to drop off the closing fee funds and I could do my portion of the notarizing on the way so we can make the deadline to receive the keys. 11. As I start my process with speaking to a notary Ralph W, he immediately noticed that my first name on my drivers license does not match the signed documents that were signed. The notary wanted me to reach out to the loan officer, Bryan D., to see how we would proceed with this issue. We waited several minutes before calling to ask him if he saw our text message regarding the issue. He never did. We never got to close on our house the day we were supposed to due to this department’s incompetence. 11. With three Loan Processors, Bryan D., Mel J., Christine S., two of them being Senior Loan Processors, Mel J. and Christine S., they all still missed the fact that my Drivers License and SSN card have different first names. This was not caught until our CLOSING day when it should have been caught day one. And that is to name A FEW mistakes that Lennar has made. Lennar has made my husband’s and my first time home buyer experience the worst experience we’ve ever had. There was no care, there was no compassion, and there was no initiative to help when we needed it most. When it comes to something that they need, they need it ASAP. But, when it comes to something that you need, everyone drags their feet and points their finger with nothing getting done. They’ll just give you a $150 Amazon gift card when they get your name wrong. ... More

After closing, I could no longer get any help. My sod was out in in such a way that I could not open my gate. I reached out to Zilkia several times and she said she was working on it. After a month, I finally gave up and had to dig up my yard myself to fix what was done wrong.

Decent house for the price you pay for one. The finance part of buy a house with Lennar was easy and quick. For the house itself there a few things I would change. There's an insane amount of electrical outlets. far more than what's needed. There only one water spicket on the outside of the house. So, a hose that goes around the entire house is needed. Only half of the lawn received grass. And the builders left excess build material in the garage and never returned to get it. Other than that, everything else was pretty good.

The finishes in the house could use some improvement. Don't ever give a Lennar subcontractor a caulk gun. they suck at this. Painting is another thing they need more practice at, after move in, i was finding so many areas where they did not use any quality control with painting and caulking.