Lennar Reviews in San Antonio, TX

Everything from our viewing of several homes in the neighborhood, to making an offer and having Lennar start the mortgage process. All the process was smooth, easy, quick to close. Very happy with the house, neighborhood and amenities!

Just not a good experience in any way except Travis our concierge. We feel mislead and ripped off. Delays. Horrible communication. We knew Lennar is not a top builder, but we’re not expecting this? Ever heard of closing at 11P? Ever heard of a builder trying to coverup a breakin during construction? You will.

all good except my grass in the back

I bought a home through Lennar- start to finish. I knew what to expect with this builder, so I am very happy with my home. Kristi R @ Lennar Mortgage was the highlight of the whole experience.

They offered great interest rate but be aware of hidden charges and surprises during the buying process. The craftsmanship is below average. You might encounter rudeness from the sales rep too. I do not recommend this builder.

Sales consultants- Some sales consultants are not truthful. Make sure all conversations are documented. Underwriter- Documentation of all conversations regarding rates and fees is very important. Title / Escrow- again, document everything. Make sure to review everything. We found our names spelled wrong during final review before closing. Closing- make sure all docs are accurate. Ask questions when you don’t understand stated documents. The above information is based on facts and actual experience. Note: Do not sign or agree on anything until repairs and work order on your new home is completed. ... More

Disappointed in Salesman responses of what we were supposed to get and didn’t. Then he dropped the ball onto a “concierge” who never showed up, supposedly “never leaves his desk”Crappy door locks. Dead sod put down. Broken trim. The fact that I have to put my appliances register myself. The drive in and out of subdivision is nothing but a dirt and debris from construction trucks and very muddy when it rains.

I’m grateful for the financial incentives that allowed me to get a new house. However, I am deeply disappointed in the process of getting the mortgage and the follow up on builder issues is poor. The house itself has some nice features but not built with high quality materials. The double garage is minimal so if you want some storage space you may have to decide not to use it for your cars. It’s barely big enough to fit two cars. The principal bedroom is large and the walk in closet is spacious. There’s no ceiling fans and no medicine cabinet and no towel racks.

Avoid this place like the plague. The only smooth thing about the buying process was dealing with the finance/mortage department (the people who take your money. Go figure.) It is also usually a dump as they don’t make the contractors clean up after themselves. It was pretty bad before enough residents complained to force their hand. This developer has been a headache from the start. I started the initial paperwork on Thursday 01/18/24 around roughly 9pm. My walkthrough was then scheduled for Friday 01/26. I contacted a 3rd party inspector on 01/20 to complete an inspection on 1/26 a few hours prior to the walkthrough. Lennar informed me their policy states the 3rd party inspection needs to be a week prior to the walkthrough. Well how could that be possible given the timeline I just listed? I was then told the walkthrough had to be pushed back a week to accommodate their policy or the closing date could be pushed back and I was “threatened” fees if that were the case. I was also informed the the reason the 3rd party inspection needed to be done a week prior was to give Lennar time to correct faults found on the report. Well, the inspection was done, I went to my first walkthrough and not one single thing was rectified from the 3rd party inspection. Not a single thing was fixed when I went back for the second walkthrough on 02/02. Nothing was fixed until the day before close, including some repairs finished on the morning of closing day (02/07) During this process I was lucky to catch a clerical mistake. Lennar didn’t even have the right house listed on the paperwork. Luckily was rectified quick enough so nobody else could buy the house I chose. After close, their contractor crews used my driveway and water supply (our water company is notoriously expensive) to install the neighbors sod. Was driveway was left covered in dirt. Trash and a piece of water hose was left in my yard. Now we are approaching 7 weeks since closing, AND I STILL DON’T HAVE SOD. I have to drive my dog out of the neighborhood to use the bathroom after a rain or interior of my home is wrecked from the mud. Yet people who closed nearly 2 weeks after me are beginning to get sod. ... More

Love my new home

Learned a lot when we purchased the home.

Love my new house and the facilities they have

Our sales rep Karina was super helpful and respectful she was there to answer any of our questions that we had. The title guys were also very nice and helpful the walk through goat of our home was a horrible experience being first time home buyer Scott the one who led the buyer walk was pushy punching the home himself instead of attending our needs and concerns on the home. But Karina was there to ease our minds and help us get through that obstacle to continue with the purchasing process. Big shout out to Karina.

Absolutely horrible experience all the way from the looking at the home to closing. Zero communication within the company, everything is compartmentalized. Straight up will lie to your face. Use FOMO tactics to get anything done. God forbid you call them out on the workmanship and they have to make repairs. Just easier to pay someone else after the process to get your home to where you want to be.

I was told that I didn’t need a realtor and that the process would be easy. But has a first time home buyer, there were things that was not explain to me. Such as, when first looking at homes, I was shown 3 different floor plans. Only one floor plan was explained on what came with the home “the package”. When shown the next two home nothin was explained, so I assumed all homes came with blinds, full sod, and irrigation. Additionally, my home concierge was hard to get a hold to and didn’t respond at times with my questions. Furthermore, my loan officer was asked by me to go over fees and the closing disclosure and did not. For a first time home buyer, this was not an easy process and was not pleasant due to the employees lack of care or responsiveness. ... More

The quality control is not the best, the finish of the house was really bad.

So far so good. The price is fair according to today's prices. Good experience: Fast costumer care, all my requests have been responded quick and kindly. Not so good experience: We have been waiting for the sod to be installed for 2 months now. Bad experience: Having only one hose bib at the front of the house and having to install a second one for the backyard. A lot of time and money spent for something that the Builder would had done very cheap and fast. No

My wife and I are new to San Antonio and our salesman Jarrett was very helpful and made us feel very relaxed and comfortable. Jarrett was professional, knowledgeable and very helpful. He told us about the advantages of using Lennar financing versus other financial institutions such as no out of pocket expenses and lower interest rates. He also told us about military disability discounts which was a big selling point for us. Kim was our loan officer and she was also very helpful and available to answer any questions or concerns we may have had. Brenda was our person in the escrow department and she was clear and concise with the paperwork and made our closing quick and efficient. I would recommend the Lennar team to friends, family and anyone interested in buying a new home. 5 stars to the whole team. ... More

Lennar offers affordable homes and make buying a smooth and secure process. They have been responsive on repairs and make the process of reporting problems easy with quick turnaround. The only real complaint I have is the cost of utilities in New Braunfels. As I transferred utilities under my name as reqyi by Lennar after closing & not occupying the home until one month later I received a water bill of $422.20 and a gas bill of $215. Lennar put sod & 2 trees on the property and ignored the drought watering rules of watering on Thursdays only and set the timer for 7 days a week, twice daily. This led to a consumption of over 25000 gallons of water for the month I didn’t occupy the home. I’m lucky the city didn’t fine me on top of the charges. As for the gas bill it was so costly due to running it for one month during my absence. Beware of these costly utilities especially if you can’t occupy the home immediately after escrow. ... More

I want to say first how nice and responsive Amy and Stephen were that is who we dealt with most. They represent the company well. The problem I had is how much we were lied to. When we first walked in to view the house it was 281k and we were advertised a 4.25% interest rate. In a short 2 months it went up to 306k and 5.65%. We messed up and agreed. We got ripped off. Never again will I recommend to anyone or myself purchase a lennar product. I’m paying more for home owners insurance because I refuse to give Lennar any more of my hard earned money. We got taken advantage of. Some things still aren’t fixed from our walkthrough. Things don’t line up well. The trimming, paint, and caulking are horrid. Our closing date kept getting moved back because the house wouldn’t pass city inspection because I’m sure of cost cutting measures. We had to cancel movers and celeries multiple times. We were on a time crunch and there was 0 communication. They told us 1430 the day before our closing it was going to be pushed back 9 days. Terrible experience ... More

Love the house and the service we have had. There are a few things going on with appliances that are pending. Other than that we are happy with our home.

The finance part of the process was for stressful. Loan officers sending me emails on a friday evening requested me to get documnets that was need from companies closed on weekends within 24hrs. I also had to reach out to them every time for an update on my application and see what/if any other documents were needed. Other than that the process was okay. The quality of the home is good for first time homebuyer and the price.

Great staff! Very helpful and responded promptly.

Build Quality is a 2/10, and that’s being generous. They cut corners and use the cheapest options available. Communication is often short and their staff will not give you a concrete answer about any issues. The contractors leave out a lot of trash, food, and building materials, and when it blows into your yard or property area, they do not care and do not clean it up. The sod/grass they gave our entire community was dead upon arrival and it took them over a month to deliver it when it was supposed to be delivered 5-12 days after closing. Our home was not cleaned prior to our arrival; it had construction dust everywhere, sticky spots all over the floor, and stains in our carpet. These homes are way over priced for the quality they provide. Lennar also tried to deny me my right to a second inspection until my realtor fought with them and showed them the law. If you can, pick anyone other than Lennar! ... More

It has been issues and issues over and over again since 2 months ago. 1 month before closing…