Lennar Reviews in San Antonio, TX

After many emails from “concierges”, never laying eyes on any that I was passed around to, final walk through was done by Rebecca. She was nice enough but it was obvious she did this day in, day out, so was very pushy about getting done. All issues found were corrected on the spot! This is my first experience with Lennar, but not my first home buying experience. I felt like I was being herded through the process, this lady did not really care if I was happy or not. Through the entire process, first look to deciding to buy, then actually getting it purchased I was given incorrect information at times, had to reach out to whichever “concierge” I was assigned to at the time to get information on times, dates. Thankfully I had a realtor who was extremely engaged and helpful. Foreman Max turned out to be very helpful as well. ... More

There was lot of unknowns after and before the Closing Process and there was no follow thru on what was discussed and agreed to during the walkthru and during the Sales Process.

We got a great price we love the location and the neighborhood. However the sales process had plenty of errors. The loan process had a lack of communication. Construction was clearly rushed and builder used the cheapest materials possible.

The builders of our home didn’t really take pride in their work. Door latches do not engage properly, outside siding nails created problems both for cable installation, and with water heater pipes. Lennar is short staffed so getting issues fixed or repaired before closing was problematic

Happy with the affordability, we love our new home. As a homebuyer the process was good, we were able to complete all of our tasks with guidance from the Lennar team. We did have to advocate for our home in regard to "quick workmanship" and materials being overlooked. Construction materials were left in the plumbing, water heating, and cooling nozles were painted over, the floors have lifted/chipped pieces, with smudged with adhesive from installation, plumbing, and cabinet materials were missing, and the exterior of the house has built-up mortar on the concrete, and much of the caulking and texture was completed with a sloppy look. We are happy that Lennar is able to provide work orders on discrepancies we find in the home. We were contacted by many different Lennar team members with tasks, who would give us different information, we learned we needed to track who we spoke with and document everything in a paper trail. We wish it was just one person we work with who collaborates with the rest of the team because it felt overwhelming to have to turn the same documentation in to too many different Lennar team members. The Lennar realtor showed us the house, and that was the end of our experience with them, our personal realtor worked above and beyond to ensure our closing was as smooth as possible. Our closing date was delayed due to material not being available by about a month, which put us in a temporary bind, but Lennar was able to compensate for the inconvenience. We're pleased with our home layout, value, and assistantship. ... More

During the process of purchasing my first home, it all started off really well. Once it started getting closer to the final close out date, I began having issues with the construction team. The first instance that occurred was me finding a crack pipe in the guest bathroom. Then there was a lot of rescheduling due to them leaving the house dirty and muddy. They also snapped my AT&T Fiber Cable when they were laying dirt for sod and failed to take accountability for it. So many instances that piled up on one another, but at least the finance team made up for the inconvenience of the Construction Team. ... More

Most of the staff with Lennar is great, however communication skills on the other hand, not so good. I understand things happen, but the lack of communication was absurd. Our home was never cleaned before moving in either. Moving into a dirty home, with an infant, trying to unpack was chaotic. The builder did send the cleaners over about a week later, however when they cleaned they left tiny pieces of metal (from their scrubbers) all over my floor. Blue tape was still left in some places as well. All in all my family and I were just expecting a different outcome. The staff was friendly and helpful, the builder was informative and tried to be corrective as well. Id suggest slowing down, making sure the home is 100%, instead of rushing through just to get it done. Us homeowners can tell the difference! ... More

Lennar could become that next level company if they were "proactive" in their communication.It always seems like internal communication is poor at best so many more steps are needed to get something done than needed! Overall, Lennar builds a pretty good home but they get defensive when something needs to be corrected. It all comes down to being open and transparent, communication!!

My home was delivered to me 5/almost 6 months late based on the initial expected completion date. Original completion date was mid May and the home actually was completed at the end of October. This has caused several issues for myself, I had to bring in my own cleaning services because paint marks were left on the floors and cabinets throughout the house. When completion dates would get changed no one would notify me and when I would ask why it is getting delayed, I wouldn't get answers for days at a time.

There are two out maybe six people I dealt with that knew what was going on. The title people were awful to deal with. The house is great, but can tell it is a track home with the cheaper materials used. A lot of stuff was scratched, broke, not finished when e arrived. Sloppy

I should’ve walked away and lost the 750 .00

Quality of workmanship is barely passable

My initial experience was positive. Over time I began to see many issues, there was a lack of communication between Lennar personnel and the home finance company, as well as a lack of communication between lennar employees which caused unnecessary headaches. When we finally did get into the home, the final cleaning hadn't been done, the paint job was amateur: overspray over the side of the house and external paint over sprayed into the home as well. After the sod was put in, the yard was very uneven, there were several voids where no sod was put in and I'm still trying to patch my lawn up, and they only cover 20ft of the backyard which everyone at lennar failed to inform me of and was not in the contract. Some of the positive notes I'd like to mention is that the Lennar maintenance team is very quick to respond to issues inside and outside of the home, the construction manager was helpful in getting us the info necessary to register appliances in the home as well. ... More

My wife and I were looking for a quick move in the North East area and found an inventory home that met mostly all of our needs. In general, we are pleased with the home - there are a few areas of the home that look like they were an after thought in terms of quality of workmanship. The previous home we owned was a Ryland, and we never had issues with workmanship/cosmetic fixes. We've only been in our new home a few months and they are plenty workmanship issues that we are not happy with. For the price we paid, there shouldn't be as many small issues as we have been finding (sloppy Job with trimming, paint, calking, etc). We did however have a great experience with the Lennar sales team walking us through that process. As for the final walk through and first 30 day time period, there were some hiccups but there was always an effort made to correct or make up for those hiccups. ... More

The team for Lennar are awesome, but the quality, design, and contractors used are lacking. Contractors are sloppy and leaves trash throughout site and neighborhood, design was not up to my expectations, plenty of room but lacked drawers in bathroom and linen closet.

I wasn’t told that only primer was painted on the walls therefore I would need to paint the whole inside of the house. The house didn’t come with towel racks in the bathroom. The house floors were not clean. I had questions during closing but couldn’t ask any because they made me do my closing online and by law the lady couldn’t answer any questions. They put a mandatory tree in the backyard which only goes out 10ft. If this tree grows big the roots are going to mess up the foundation. Also, the grass they put down was already dead leaving several people with brown grass.

My experience was very average

I’d paid 240,000 dollars for a home id expect a lawn to be finished. But no, Lennar only does half the lawn. It’s a bit ridiculous to be honest. On top of that the grass installed was installed dead. Nicks, dents and holes throughout the house.(partially on me though for not hiring my own inspector) Electrical issues from the jump. If you go with Lennar make sure your around for the whole project or just avoid it. The HOA is nice. The locations nice. Lennar…Ehh.

At the start of my homebuying experience, I worked with sales rep Angel, who was terrific. He was very knowledgeable, and if he did not know the answer, he got me the answer. Angel showed me houses in four different cities around San Antonio. He never made me feel like a hassle and made it a point to help me when coming into town, as he knew I was purchasing out-of-state. When I decided to move forward with a house in Bulverde, I was told there were no sales incentives on the house because it was not included in the year-end sales event as it would not be closing by the end of the year. I was informed that this house had a closing date of December 5th. After putting my earnest money down on the house, I was told that my closing date had moved forward almost two weeks. When I voiced that this would be a financial burden as I would buy last-minute plane tickets to attend all the orientations and the closing day, I requested that we keep the original closing date of December 5th. I was then told that if I did not close by the new date they set, I would accrue fees for delaying the process. This response was disheartening. I then asked for sales concessions to help offset the additional costs I would incur due to the close of escrow moving up. I was told there was nothing Lennar could do to help assist me. I did not want to lose my earnest money or incur fees, so I moved forward with my first orientation with Brett. My initial orientation with Brett was very informative and validated my concerns. He took his time to explain and answer all my questions as a new homebuyer. I was offered the opportunity to complete my second walk virtually. My brother attended this walk, but I could not participate because I couldn't get the time off with such short notice. While the virtual walk was convenient and appreciated, it did not allow us to conduct a thorough inspection to make sure all the items from our previous walk were completed. Due to closing escrow, during the holiday season, my busiest work time, I could not go out to the house for 6 weeks from the day I close. I was disappointed when I picked up the keys and walked into my house for the first time. My back door and garage were left unlocked, allowing people to enter my home after closing. Additionally, I found dried mud on the floor and dried food remnants in my sink. As I walked through the rest of the house, I discovered that a blind was missing from my primary room, and several cabinet hinges that were initially there were missing during my walk with Brett. Upon further inspection, I noticed that things from my first walk were not completed, and additional damage to my flooring occurred after the final walk. I immediately contacted my customer service rep, Brett, to inform him of the uncleanliness of my house and other concerns. Brett told me the house does not get a detailed cleaning before closing. After expressing my frustrations and other concerns regarding the home, Brett met with me to ensure my concerns were addressed. Overall, I am thoroughly disappointed with my homebuying experience with Lennar. This not only caused me not to consider purchasing a Lennar home in the future but has also discouraged my other family members from purchasing a Lennar despite having had positive experiences with them. I would like a member of Lennar's management team to contact me regarding my concerns. ... More

Loan officer Miranda was amazing. Was told corrections were being made at final walkthrough that weren’t when we moved in. Took 2 days to get access to a home we owned without explanation. After move in warranty response is unreliable including having contractor show up at 5 pm after being home all day to say he can’t do the work. No follow up after. Loan officers are super helpful and answer all emails and questions. The home is good value for price, but some parts of the process are highly lacking in customer service.

Karina, my sales representative, did an excellent job showing me homes that matched my preferences. Brandon, one of the builders, provided a thorough explanation of everything I’d need to properly care for my home. During my home orientation, Daniel, another builder, addressed issues promptly and did a fantastic job resolving them. Unfortunately, my experience with Michael, the loan officer, was disappointing. He was dishonest during the process, and when I requested to speak with a supervisor about the matter after I verified his credentials, I saw he redirected me to one of his colleagues instead. Additionally, his responses to my inquiries were significantly delayed. ... More

No sod or fence for several weeks so needed to deal with massive mud and inconvenience since having pets needing to go outside. The house was stated to have been cleaned but it was not. The flooring has paint splatters and black marks throughout the home, inside all cabinets were filthy so unpacking had to wait until I had to clean them. Most of the Lennar workers do not speak English. The outside pavement, doors, windows remain filthy so installing screens has been delayed. Kitchen cabinets had off-set issue which was fixed by replacing with unfinished cabinets so now new ones need to be ordered and replace. Attic door in the garage was not installed flush so a new ladder door has been sitting in my garage waiting for Lennar to replace. Strange electrical issues and the list goes on. Lennar care staff has been responsive and helpful but they should not have to manage so much via warranty service requests. Bottom line, you get what you pay for. Cheap is as cheap does. I had to pay to install ceiling fans as well. I love the area and did downsize from a beautiful home so it is what it is. ... More

I love my home but I feel like the purchasing experience wasn't good. The initial sales team was good and showed me the homes and features. I saw the same home listed for 25,000 to 30,000 less in the same street and I was told there was no room for negotiation. Then, once I chose the home and did the first blue tape walk, the construction team would just remove the blue tape but not fix the issues. I had to go multiple times to the house and remark with blue tape. The construction guy kept telling me they would fix the things, but next time the it was the same. Even after moving in, the same items were still open. Warranty guys have been pretty good and nice. Just the construction team needs to do better to follow up with the things to fix. ... More

Everyone I have spoken to had a bad experience with Lennar, that is a bad coincidence. "The builders try to get away with short cuts and hide things". "If you do not get your own third party inspector then your home will be put together with staples" is what I was told by an existing neighbors when viewing homes and speaking to other home owners in the neighborhood. I got a great deal on the house that is the only reason I bought it, I couldn't pass it up. The area, the builder, had nothing to do with it. I don't have anything to say about Lennar, because I wasn't worried about how they treated me, I don't need to make friends, I was concerned about the home and made sure they did it right. ... More

Our sales rep Karina was super helpful and respectful she was there to answer any of our questions that we had. The title guys were also very nice and helpful the walk through goat of our home was a horrible experience being first time home buyer Scott the one who led the buyer walk was pushy punching the home himself instead of attending our needs and concerns on the home. But Karina was there to ease our minds and help us get through that obstacle to continue with the purchasing process. Big shout out to Karina.