Lennar Reviews in San Antonio, TX

My wife and I were looking for a quick move in the North East area and found an inventory home that met mostly all of our needs. In general, we are pleased with the home - there are a few areas of the home that look like they were an after thought in terms of quality of workmanship. The previous home we owned was a Ryland, and we never had issues with workmanship/cosmetic fixes. We've only been in our new home a few months and they are plenty workmanship issues that we are not happy with. For the price we paid, there shouldn't be as many small issues as we have been finding (sloppy Job with trimming, paint, calking, etc). We did however have a great experience with the Lennar sales team walking us through that process. As for the final walk through and first 30 day time period, there were some hiccups but there was always an effort made to correct or make up for those hiccups. ... More

The team for Lennar are awesome, but the quality, design, and contractors used are lacking. Contractors are sloppy and leaves trash throughout site and neighborhood, design was not up to my expectations, plenty of room but lacked drawers in bathroom and linen closet.

My experience was very average

I’d paid 240,000 dollars for a home id expect a lawn to be finished. But no, Lennar only does half the lawn. It’s a bit ridiculous to be honest. On top of that the grass installed was installed dead. Nicks, dents and holes throughout the house.(partially on me though for not hiring my own inspector) Electrical issues from the jump. If you go with Lennar make sure your around for the whole project or just avoid it. The HOA is nice. The locations nice. Lennar…Ehh.

At the start of my homebuying experience, I worked with sales rep Angel, who was terrific. He was very knowledgeable, and if he did not know the answer, he got me the answer. Angel showed me houses in four different cities around San Antonio. He never made me feel like a hassle and made it a point to help me when coming into town, as he knew I was purchasing out-of-state. When I decided to move forward with a house in Bulverde, I was told there were no sales incentives on the house because it was not included in the year-end sales event as it would not be closing by the end of the year. I was informed that this house had a closing date of December 5th. After putting my earnest money down on the house, I was told that my closing date had moved forward almost two weeks. When I voiced that this would be a financial burden as I would buy last-minute plane tickets to attend all the orientations and the closing day, I requested that we keep the original closing date of December 5th. I was then told that if I did not close by the new date they set, I would accrue fees for delaying the process. This response was disheartening. I then asked for sales concessions to help offset the additional costs I would incur due to the close of escrow moving up. I was told there was nothing Lennar could do to help assist me. I did not want to lose my earnest money or incur fees, so I moved forward with my first orientation with Brett. My initial orientation with Brett was very informative and validated my concerns. He took his time to explain and answer all my questions as a new homebuyer. I was offered the opportunity to complete my second walk virtually. My brother attended this walk, but I could not participate because I couldn't get the time off with such short notice. While the virtual walk was convenient and appreciated, it did not allow us to conduct a thorough inspection to make sure all the items from our previous walk were completed. Due to closing escrow, during the holiday season, my busiest work time, I could not go out to the house for 6 weeks from the day I close. I was disappointed when I picked up the keys and walked into my house for the first time. My back door and garage were left unlocked, allowing people to enter my home after closing. Additionally, I found dried mud on the floor and dried food remnants in my sink. As I walked through the rest of the house, I discovered that a blind was missing from my primary room, and several cabinet hinges that were initially there were missing during my walk with Brett. Upon further inspection, I noticed that things from my first walk were not completed, and additional damage to my flooring occurred after the final walk. I immediately contacted my customer service rep, Brett, to inform him of the uncleanliness of my house and other concerns. Brett told me the house does not get a detailed cleaning before closing. After expressing my frustrations and other concerns regarding the home, Brett met with me to ensure my concerns were addressed. Overall, I am thoroughly disappointed with my homebuying experience with Lennar. This not only caused me not to consider purchasing a Lennar home in the future but has also discouraged my other family members from purchasing a Lennar despite having had positive experiences with them. I would like a member of Lennar's management team to contact me regarding my concerns. ... More

Loan officer Miranda was amazing. Was told corrections were being made at final walkthrough that weren’t when we moved in. Took 2 days to get access to a home we owned without explanation. After move in warranty response is unreliable including having contractor show up at 5 pm after being home all day to say he can’t do the work. No follow up after. Loan officers are super helpful and answer all emails and questions. The home is good value for price, but some parts of the process are highly lacking in customer service.

Karina, my sales representative, did an excellent job showing me homes that matched my preferences. Brandon, one of the builders, provided a thorough explanation of everything I’d need to properly care for my home. During my home orientation, Daniel, another builder, addressed issues promptly and did a fantastic job resolving them. Unfortunately, my experience with Michael, the loan officer, was disappointing. He was dishonest during the process, and when I requested to speak with a supervisor about the matter after I verified his credentials, I saw he redirected me to one of his colleagues instead. Additionally, his responses to my inquiries were significantly delayed. ... More

No sod or fence for several weeks so needed to deal with massive mud and inconvenience since having pets needing to go outside. The house was stated to have been cleaned but it was not. The flooring has paint splatters and black marks throughout the home, inside all cabinets were filthy so unpacking had to wait until I had to clean them. Most of the Lennar workers do not speak English. The outside pavement, doors, windows remain filthy so installing screens has been delayed. Kitchen cabinets had off-set issue which was fixed by replacing with unfinished cabinets so now new ones need to be ordered and replace. Attic door in the garage was not installed flush so a new ladder door has been sitting in my garage waiting for Lennar to replace. Strange electrical issues and the list goes on. Lennar care staff has been responsive and helpful but they should not have to manage so much via warranty service requests. Bottom line, you get what you pay for. Cheap is as cheap does. I had to pay to install ceiling fans as well. I love the area and did downsize from a beautiful home so it is what it is. ... More

I love my home but I feel like the purchasing experience wasn't good. The initial sales team was good and showed me the homes and features. I saw the same home listed for 25,000 to 30,000 less in the same street and I was told there was no room for negotiation. Then, once I chose the home and did the first blue tape walk, the construction team would just remove the blue tape but not fix the issues. I had to go multiple times to the house and remark with blue tape. The construction guy kept telling me they would fix the things, but next time the it was the same. Even after moving in, the same items were still open. Warranty guys have been pretty good and nice. Just the construction team needs to do better to follow up with the things to fix. ... More

Everyone I have spoken to had a bad experience with Lennar, that is a bad coincidence. "The builders try to get away with short cuts and hide things". "If you do not get your own third party inspector then your home will be put together with staples" is what I was told by an existing neighbors when viewing homes and speaking to other home owners in the neighborhood. I got a great deal on the house that is the only reason I bought it, I couldn't pass it up. The area, the builder, had nothing to do with it. I don't have anything to say about Lennar, because I wasn't worried about how they treated me, I don't need to make friends, I was concerned about the home and made sure they did it right. ... More

Our sales rep Karina was super helpful and respectful she was there to answer any of our questions that we had. The title guys were also very nice and helpful the walk through goat of our home was a horrible experience being first time home buyer Scott the one who led the buyer walk was pushy punching the home himself instead of attending our needs and concerns on the home. But Karina was there to ease our minds and help us get through that obstacle to continue with the purchasing process. Big shout out to Karina.

We wish there was more support and clarity from the staff for various milestones. On closing we didn't get to experience anything special about our repeat purchase with Lennar.

We bought our Lennar home recently, we did the blue tape walk through yet most of what we taped off was never taken care of. We were told that the paint on our windows would be gone as well and that we would get the extra screens we were missing which didn’t happen until recently paint still there and the screens don’t fit. We have had some issues with the way our laundry closet was set up by the builders we put in a ticket and the plumber who came out flat out said he wouldn’t take care of it even though it was their company that messed it up. We also had some flooring lift up and two kids came in with gorilla glue and “fixed” the flooring… a few issues have been fixed but for the most part it’s been a joke none the less. I’m thankful for our home and the price we paid just dissatisfied with the way Lennar handles things. ... More

I absolutely love my tiny home! Of course there will always be issues because it’s a new build. Just a few things… 1. The fire alarms are way too high to reach even with a ladder. My father got up on a ladder and he could barely touch the one in the living room. 2. I love the lighting in the house however can’t reach them to replace the bulbs and apparently I have to rent a certain tool to take off the cover so I can replace the light bulb. 3. The grass, I have a long backyard. I only got 20 ft from the back of the house that is covered with grass. The rest of my backyard is bare with dirt and weeds. That’s unattractive. 4. The standing shower could have used a few more feet, on all sides. 5. What’s with the virtual repair. I totally get help training the home owner to be self sufficient but if the house is under a one year warranty I expected a little bit more than virtual repair. The repairs are quick, but because of the virtual part it lengthens the repair process within days. Other than that! I love my tiny home. ... More

I felt like there was a lack of communication between title company and construction manager, and sales person, I was off and left wondering who was going to contact me regarding closing and final walk-through. Title company had me closing before final walk-through.

Decente house, need extra if you wanted cozy but overall its a good purchase

Read everything that is given to you. Ask plenty of questions before you decide to buy. The walk in initial experience was awesome. The realtor was amazing. However, the most stressful time was the closing. The process was very confusing, stressful and extremely hard to get answers when you need them.

Build quality was pretty low. House was rushed and it shows. Home was not clean well before move. Sense move in we have been having to get things fixed. The building manager has been very nice and helpful, but does not excuse the fact that the quilty of the home was not was to be expected.

We purchased a Bexley model and we love it. However, the building timeframe was riddled with delays. Constant pushes to the walkthrough and closing dates really worked up a bit of bitterness. The response of remedying issues uncovered after moving in has been decent. I think right now I'm mostly irritated at seeing trash in our walls. I'm not exaggerating. Ever run a LAN cable to get wired connections in a wall? Yeah well, when using a wired camera to guide it, we found beer and soda cans in the walls. Pretty disgusting. I'm half tempted to put in a request to get the trash out of our walls. I'm willing to bet the pile of trash we saw in the kitchen island, during an earlier walkthrough, is still in there. ... More

To start off, our new home consultant was great. Once it came time to do the walk, that's where things started to go down hill. First off, walls were crooked. They stated that they have a certain tolerance, but the walls were way beyond that. They did fix the issue which delayed closing. Once you close on the home, you may as well not exist. A new home comes with a 1 year end to end warranty. I am currently in a fight with them to honor this. They have finally agreed to cover some things while still giving me problems on others. They do not seem to care if you are having issues because right now they are selling homes left and right. In order for them to consider your issue, you have to keep pestering them until it is done. Just today, I had a warranty appointment for grout repair and they were a no show. I understand the current environment and staffing issues with the pandemic, but at least let me know you aren't going to make it because I had to arrange to be home for this. In the end, it's no different than buying a car. They are all about customer service until they have your money. ... More

Someone forgot to schedule our closing, we had to scramble to get it it done on November 23, 2022. When we arrived at the house later in the day, the garage and front door we’re wide open. Don’t move into your house until the to do items list has been cleared. And don’t move in if the house is filthy, at this point we had no choice. We are still struggling to get the list finished. We are also struggling with a vendor whose representative decided not to process our warranty claim on a critical appliance, offshore call center handled call, obviously misunderstood what was being said to him. ... More

Good buying experience with your staff

There is cheap wood fencing

Prices are over-inflated due to the market, but the builder cheaps out along with raising prices. Little things such as lack of outdoor lighting, no appliances, cheap materials, and unclean move in made buying the home feel less accomplishing. Myself and MANY neighbors complain about the rushed, poor quality work put into the homes, especially for paying more than the homes are really worth.

The Lennar Title Company was non-responsive to my questions, emails and calls. They assigned my closing to three different agents before finally closing. I requested the closing settlement statement several times before I received it. My closing was remote with no personal interaction with a human being. I only met a Title representative when I picked up my keys. The Title Company is over worked, poorly managed and inefficient.