Lennar Reviews in San Antonio, TX

The house itself is very nice, the warranty response has been good to great. The actual buying process was.... frustrating. We were frequently told to sign paperwork affirming we'd recird documents we hadn't received, then promised we'd get them later ("it's just a formality"). When signing the initial purchase agreement we were supposed to receive the HOA covenants and bylaws, we did not get them and we're told we'd get them at closing. At closing I asked about them to be told, "no, we don't deal with thay at closing you should get them when you move in/the hoa contacts you." We still don't have them and it's been almost two months. Closing was all online, and then they tell you to drive somewhere else where they give you a manilla folder of keys and shunt you out the door in 5 minutes. Very impersonal once they've got your money. The closing cost credits were amazing and the house and Floorplan are great, and I'd recommend lennar to others, just that your expectations of interaction with lennar themselves should be tempered, people are nice, service is (mostly) good, but don't expect to feel special or valued or like you've got much of a personal connection with anyone other than your personal realtor. And Margaret. She was actually fantastic. ... More

The process was fine except for the closing date being pushed so many times i almost lost hope. But that kind of thing is expected.

The house is very basic, for my living situation this house is OK. The workmanship seems to get the work done ,but quickly. The house is an inexpensive house and you get what you pay for. The community is very pleasant and I am one of the first to move in to my area, but I really like it so far. My biggest complaint is the entrance and exit to my community, we need a traffic light. It takes just as long to get in and out as it does to get were you want to go.

The loan process was frustrating. They asked for paperwork the Friday before Christmas, I couldn’t get so my closing date got pushed. Then at the last minute they said they didn’t need it and set a closing date without checking with me. The title people were great and went out of their way to meet me and give me keys over the Holiday weekend. The house was not been cleaned before I moved in. Try to get things fixed is long process. It normally takes me 4-5 calls to get something resolved. It doesn’t look like a lot of pride was put into building the house. It was just put up fast and onto the next one. I get they are basic cookie cutter houses, but still… It would be nice if they would clean up the trash in the area so it doesn’t blow into the yards. Especially on those house which are completed and waiting to sell. The messy yards make the neighborhood look bad. ... More

We faced some challenges right off the bat with our first pick home getting sold, literally as we were signing our salesforce documents, however in the long run we got a much nicer house with better amenities for roughly $200 more a month. After that things went pretty smoothly right up until we had to start dealing with Lennar Finance. It was extremely frustrating having to upload the SAME requested documents MUTLIPLE times, receiving incorrect cash to close amounts, & trying to get ahold of people was like pulling teeth. Also, while dealing with finance, there were mistakes made with our master shower due to build plan changes & miscommunication with the builder/contractors which ended up pushing our close date back about a week. Once all of these challenges were worked through, we finally made it to closing & it was totally pain free experience. I’d like to thank Phil, Trina, & Joel for all the help during our home buying process. ... More

Was able to lock in a decent rate at the beginning of summer before the rates came up. Closing date got pushed 4 times. Initial start of contract was May 1 and first closing date was mid june and got pushed to end of June then mid July and last was end of July. We love our home and Lennar was able to help with closing costs and our loan officer was very responsive with updates and good and bad news. The construction is of good quality but know that mistakes are made being at the rate they are building these homes. Blue tape everything you can before closing. Look inside cabinets and attic for cross members in the frame coming loose. Painters need pay more attention with overpainting and splashing on floors. Outside the home the lawn is coming along. Weeds can overcome your new grass if not maintained. Some of the grass was brown as they were installing it. Out of the 4 trees they planted the 2 oaks are dry and brittle and i don't think they are going to come back. Two others are surely turning green but will see come next spring. Note their is not a construction supervisor onsite ensuring plans and things are done correctly. Hope that someone besides the homeowner do a walkthrough and identify all discrepancies before hand and corrective action is taken to fix them before homeowner does initial walkthrough. ... More

The closing date kept moving more times than it should have. One time it was moved 24 hours prior to our third closing date. This was due to delays by construction. When we finally got a new home walk through the house was in no condition to be viewed. There were people still working on the home. Toilets were still being installed as we were inspecting the home. No appliances were installed, no gas meter, no sprinkler, no sod and no fence, painting not complete to name a few. It was extremely disappointing.

Fixing problems with house have been slow

Lennar Mortgage messed up on my home insurance policy. I'm still waiting for my refund. Other than that, sale respresentative, construction manager and onsite service manager are very friendly and quite helpful.

The buying experience was a little frustrating due to being out of country and some of the sales staff was not super helpful. There has been has been a few warranty issues with tile work and the company sub-contracted with Lennar is slow to fix the issues. Love the neighborhood and looking forward to loving my house once issues have been fixed.

Sales experience was great along with the walk through prior to closing. The frustrating part came when trying to get everything fixed. The quality control is not good so multiple things had to be corrected multiple times to include major corrections like to the flooring and the siding. My requests also went unanswered. Took over a month to transfer water into our name because the correct amount of trees weren’t installed to begin with. Of course I had already had the irrigation system put in when they had to throw a random tree in an odd spot just to pass the inspection. Overall happy but certainly far from a great home buying experience. ... More

I had a good homebuying experience which may have been better if not for the pandemic restrictions. Many of the documents were made available in digital format which made the lending and closing processes easier. "Everything Included" should have been optional since many appliances can be purchased at lower prices. The quality of the materials is good but getting someone to make modifications such as removing carpet were difficult. Overall I am glad I purchased a home from Lennar.

This is my second home purchase. My first was a D.R. Horton home. The price point is what ultimately led me to purchase this one; however, if D.R. Horton had been available, I would have chosen them again. While I understand that costs have increased, the materials used in these homes feel very cheap. The flooring is probably the worst I’ve seen, and the tile and bathroom selections could have been much better. There’s also no exterior lighting on the garage, and the paint quality is extremely poor. Overall, I just think they could have done a much better job with the materials and finishes.

After the close communication was lacking. Multiple messages on the portal and no responses. Called directly as was directed to a supervisor, rhat just went to an answering system. Human contact is difficult person to person. Electronic contact breaks down when people are no longer with the company and the client is not aware.

Probably from the beginning working with the sales rep that did the application process with me. After we finish the transaction, the next day switched properties and I could never get a hold of him again it was a terrible experience on his part. The home had a lot of issues and I had to get an inspection twice because they weren’t all completed on the first go round so it cost me double to get it inspected. The day before my closing, the construction manager took care of the roof and the paint on the house and some other issues we walked through before I moved in. TY, the construction manager, did a great job that day making me feel more comfortable about buying the home. It was very stressful during the purchase period as the deposit didn’t clear and again the sales rep was nonresponsive, and he was the only one who can get me back to the deposit website. I think the total overall issue I had was with the sales rep being non-responsive. And then to think that you have to go back-and-forth and back-and-non-responsive and complain until somebody listens It’s unbelievable. I wasn’t fond of the customer care team member, Hanah I felt she was short and didn’t wanna be bothered I never felt like she listened. I felt she put me off. Kevin, the cust care team member that handled the walkthrough was great to work with as well. The closing team was great and Jeremiah on the loan side was terrific too. Great communication on his part. The warrant team has been great so far as well. ... More

Let me start but saying I love my house and location! The sales agent was great and very friendly! The mortgage side is 10 out of 10! Very easy, responsive and very nice. The construction team is horrible. Late to every meeting if they showed up at all. Didn’t fix all the items on my pre closing walk. It was cosmetic but still wasn’t fixed. The house closed without grass. It’s been 45 days since closing and still do not have grass. Mind you it has rained some but they do not respond to canceled start dates or follow up. I text them with no response. I love my house and don’t regret a thing but constriction team has to go! I don’t mean the actual builder guys because they seem to be good! I mean the supervisors. ... More

All staff from various departments were friendly but there were so many involved that no one seemed to know what the other departments were doing. All staff were responsive wmexcept for one concierge Hanah who often did not respond to requests. I joked with the manager that Lennar should be paying me a salary as I had to do so much work in coordinating staff between departments. It wasn’t at all seamless or efficient

I purchased a home Lennar. They did not pressure wash my driveway. They didn’t clean my yard after I purchased it. I had to ask them twice. The “free grass” I got is actually making me pay extra to get treated and my landscaper just told me I need to get all new grass. The HOA is asking me to get my yard treated

Sales in my opinion very poor. Was handed a list of homes and a house key and told go check them out and let me know if you want one. Construction purchased a finished inventory home. I walked the home 2weeks prior to my official walk thru and made a list of punch items. I gave this list to sales requesting it to be given to the construction team. The day of the walk thru none of the items had been addressed. Closing had to be moved 3 or 4 times. Had to reschedule movers twice, and they simply just didn't care. I was really hoping for my first home buying experience not to feel like I purchased a home from a vending machine. I will say this the loan process was super simple and very efficient. ... More

After many emails from “concierges”, never laying eyes on any that I was passed around to, final walk through was done by Rebecca. She was nice enough but it was obvious she did this day in, day out, so was very pushy about getting done. All issues found were corrected on the spot! This is my first experience with Lennar, but not my first home buying experience. I felt like I was being herded through the process, this lady did not really care if I was happy or not. Through the entire process, first look to deciding to buy, then actually getting it purchased I was given incorrect information at times, had to reach out to whichever “concierge” I was assigned to at the time to get information on times, dates. Thankfully I had a realtor who was extremely engaged and helpful. Foreman Max turned out to be very helpful as well. ... More

There was lot of unknowns after and before the Closing Process and there was no follow thru on what was discussed and agreed to during the walkthru and during the Sales Process.

We got a great price we love the location and the neighborhood. However the sales process had plenty of errors. The loan process had a lack of communication. Construction was clearly rushed and builder used the cheapest materials possible.

The builders of our home didn’t really take pride in their work. Door latches do not engage properly, outside siding nails created problems both for cable installation, and with water heater pipes. Lennar is short staffed so getting issues fixed or repaired before closing was problematic

Happy with the affordability, we love our new home. As a homebuyer the process was good, we were able to complete all of our tasks with guidance from the Lennar team. We did have to advocate for our home in regard to "quick workmanship" and materials being overlooked. Construction materials were left in the plumbing, water heating, and cooling nozles were painted over, the floors have lifted/chipped pieces, with smudged with adhesive from installation, plumbing, and cabinet materials were missing, and the exterior of the house has built-up mortar on the concrete, and much of the caulking and texture was completed with a sloppy look. We are happy that Lennar is able to provide work orders on discrepancies we find in the home. We were contacted by many different Lennar team members with tasks, who would give us different information, we learned we needed to track who we spoke with and document everything in a paper trail. We wish it was just one person we work with who collaborates with the rest of the team because it felt overwhelming to have to turn the same documentation in to too many different Lennar team members. The Lennar realtor showed us the house, and that was the end of our experience with them, our personal realtor worked above and beyond to ensure our closing was as smooth as possible. Our closing date was delayed due to material not being available by about a month, which put us in a temporary bind, but Lennar was able to compensate for the inconvenience. We're pleased with our home layout, value, and assistantship. ... More

During the process of purchasing my first home, it all started off really well. Once it started getting closer to the final close out date, I began having issues with the construction team. The first instance that occurred was me finding a crack pipe in the guest bathroom. Then there was a lot of rescheduling due to them leaving the house dirty and muddy. They also snapped my AT&T Fiber Cable when they were laying dirt for sod and failed to take accountability for it. So many instances that piled up on one another, but at least the finance team made up for the inconvenience of the Construction Team. ... More