Lennar Reviews in San Antonio, TX

Don’t hold there trades to high quality standards of craftsmanship. My backyard is so lumpy & ungraded my I almost sprang my ankle when chasing my kid around the yard.

I took the time to write a long review and due to a not so nice review it was not published. So this is my second attempt will see how it goes. Im not impressed with the quality of work on my home. They used cheap products. I will add all buyers should be told they only give you 20 feet of grass in the back yard. Very disappointed in Lennar.

Honestly for a new home it wasn’t the worst but I definitely had to stay on top of things after moving in. They missed a bunch of stuff. The contractors they use are garbage. When putting in tickets to get things fixed that they messed up on or didn’t do it’s like pulling teeth.. had to put multiple tickets to get things done. Horrible customer service. Even the guy who is suppose to take care of things talked to me like I didn’t know anything and I had to put in another ticket just to get him to fix it.. they ruined my lawn and only half fixed it and told me they weren’t going to fix it after it was there fault to begin with.. told me to water it more when the grass was already dead.. in stage 3 water restrictions and gave me a 900$ bill cause they wouldn’t just fix the problem. I’m still pretty pist about it.. ... More

We had a great time finding a home that was almost completed with Damon. After that we talked with a few good finance people to get the loan paperwork done and approved. Our home buyer conciere we only had one conversation with him and couldnt get ahold of him for anything really. We did have a few issues with the home and it took many tries to get things fixed for us and some things i just had to take care of myself because i was tired of trying to keep up with the constant follow up on warranty things.

It was not clear who address your issues to because I was constantly told that’s not my department. I didn’t have a pleasant experience with financial group with Lennar. It’s an unwanted experience for me and I am glad it’s behind me.

I encountered many issues during my entire home buying process. The only highlight was my original representative when I first visited the new subdivision. Most of my issues stemmed directly from my mortgage loan officer not responding to my messages, and even giving my wife and I the wrong loan number. I’m in a fortunate position where most of my coworkers are in the process of buying homes and am able to steer them away from Lennar.

Multiple delays with construction, appliances and closing. No communication with home buyer. Sales, construction, loan officers & closing don't communicate with each other. Don't respond to phone calls, texts or emails.

Home was not ready even after closing used cheap tiny doors for interior put ugly marble that had major flaws in for kitchen for everyone to see air conditioning sucks can’t keep up so constantly on with little to no air flow .concrete is unlevel no window screens how cheap skate is that total bs no medicine cabinets or refrigerator also was lied to was told heating was not gas I told them I didn’t want gas heat or I didn’t want it didn’t find out tell closing that it was bs leaving me stuck with it

If buyin the home traditionally the company is good. However, we bought our home from out of state. The title company is horrible and does not do their job until it’s either very close or past due. I would rate them 0 out 5. Nothing got done with them unless I drove 1200 miles and walked into their office. The people who sell the home are great but once the home is purchased they aren’t very interested in helping with questions. The financial team is great. They will ask for everything in a timely manner and always do their best to answer the questions or point you in the right direction. The maintenance team for warranty is overall not the best. For our property the main maintenance guy does try but is overwhelmed with lack of communication from Lennar. Every time someone comes out to fix things in the home they come at very odd hours and never seem to know why they are there or have attitudes of how they have to fix the home. We were encouraged to close on the home earlier than expected, by the title and final inspection. Make sure you take pictures of everything and make sure it all gets into the report. They will tell you that don’t worry about it, it’s small we can fix that very fast and indeed won’t fix it. Our home has a lot of minor cosmetics but it’s been a hassle to get them fixed once the home was purchased because we trusted Lennar but don’t make that mistake. If I would of bought the house from inside the state I’m sure they would be a better company. ... More

Love the layout of the house, communication between site manager and Mortgage was horrible experience. The model home and your home should be exactly the same. Everything that is included is not included. The Wi-Fi throughout the house was never installed and was told it was not available anymore but on the website it’s included also in the model homes signs inside the house it says it’s included. Five months into the house we are still having major problems.

Shoddy craftsmanship all over. Trying to get the house is built and sold for the bottom line and not really caring about the finished product.

Overall Homebuying experience with Lennar has been a "nightmare". First they would not put in the right outside light like "every other house" on my street has, they told me there was a blue print change but if you go through the neighborhood you will see that my house and only 1 other has NO outside light like all the other houses. Then the gas leak that I had to find and had to have the gas company come out to fix. Then the water is running and the water company is charging me an arm in leg because the metor was broke. Now the sprinkler system is leaking and Lennar keeps sending out workers that DONT speak english to fix but its still an ongoing problem.............the list just keeps going. Oh and I am disabled so go figure!!!!!!! ... More

The house itself is a tragedy, the longer I live here the more horrible things become apparent regarding the "quality" of these homes. Wiring -Ask about the wiring, because they will skimp out on it if able. They use 14 guage wiring throughout most of the house where they could, so hope you don't like gaming on a pc or two cause good luck with it not tripping the breaker every so often. -Want to mount stuff in your garage? Good luck with that! They have wires running every which way through almost every stud of 2 of the 3 walls making most of the space useless! They never heard of cable manage meant I guess. -Oh also pray that they even put all the wires in! Inspector missed it somehow but there was no wire connected to the outlets in the island so no power! That took a week to get resolves. Effort in building -It becomes super apparent how quickly they put these houses up and how little experience and skill the workers have when it comes to building. -Discovered a hole in the drywall that was painted over with the piece that was broken off, barely pressed it and it fell in between the wall. -They painted around the extra pile of bricks they gave you for the front of the house, which was so insulting and lazy -They didn't paint over the drywall holes they filled in until I told them to, if I hadn't I'd have these off colored circles around my house -The workers don't know how to mount things into studs or use drywall anchors, Mt bathroom had the towel racks just raw dogged into the wall with no anchors and not into studs even though the rack was 16in long. Like I don't do this type of work at all but even I know that. -They forgot to put a backflow converter in the sprinkler system which I should have taken pictures of and documented cause that is very illegal!! -There is a quarter in gap between the dry wall and garage floor with nothing filling in the gap like trim or just putting the dry wall flush -They get these "special" brand of windows that aren't much better than regular ones and come to find out, the company makes their windows non standard so you have to go them for overpriced screens if you want those -I don't think they used any seller and cheated out on the paint, which speaking of which they said we'd get a bucket of paint upon moving in and never heard back about that. Buying Process -They don't communicate well with each other or the buyer during the process. We told them we were 3hrs away from where the house was located and they ignored that fact several times and gave us 7-8am times and also repeatedly changed the meetings without consulting us about whether or not it would work. If you know what you are doing then go for it, but the only thing I've gotten from this house as a first time home buyer is to steer clear from lennar and check this place myself instead of having an inspector do it. So many missed things and problems that were never mentioned or caught ... More

Lennar professional does not seems very helpful and responsive.

Home buying process with Lennar lender was not smooth lots of back and forth. Quality of home is just ok. Considering the amount of HOA fees I would expect some community amenities but there are none.

- Hard to find the right person to explain the detailed T&C in the contract documents. - No one tells the whole flow, and the progress. Many Lennar internal teams like Lennar Insurance, Lennar Title, Lennar Mortgage, are not talking to each other. As a buyer, I have to explain and reach out each one for any supports needed. - After the closing, not sure when and how can the buyer get the full set of official documents including the registered deed. - The construction team did the sod installation before the mutual agreed date without notice, resulting the huge extra costs and longer time to the buyer on the sprinkler setup. ... More

This being my first home buying experience I can say Lennar didn’t make it easygoing like promised. They are quick to contact me when they need money, but slow to get back to me about my questions. Slow or never at all. I will never buy from Lennar again. Nobody was ever on the same page and we were being lied to about things. Plus, we’ve been in the house for two months and already having problems. I wouldn’t even recommend Lennar to my worst enemy.

John our sales man was great to work with. The home and yard has had a lot of issues that should have not been over look during construction. The home is cheap in materials used.

On the date of escrow closing on 1/30/23 we supposed to get the keys to the home after the final walk through at 10am. Lennar made us wait the whole entire day then they finally handed us the keys after 7pm. We have purchased several brand new homes with various builders but never experienced such escrow problems. It was a shock to us that Lennar hardly fixed anything since the first walk through. We were so stressed out because we had to be at home every day for 3 consecutive weeks to allow Lennar to do the fixes but unfortunately Lennar had too many problems. Workers showed up at home without any tools, they did not know what to do because there was no Lennar supervision around. Worst yet the workers were very young especially not speaking a word of English. This kind of episodes kept repeating for 3 weeks long and up until last week things barely got done. We wanted Lennar to refund our money so we can buy a home somewhere else with better quality and timely maner of home delivery as promised. We have experienced tremendous amount of stress and bad experience with Lennar. If we have to write it would be pages long. It would be best that Lennar reach out to us so we can detail our bad experience. We have text messages to prove our efforts in communication with Lennar. ... More

The entire process was stressful. They were "accommodating" but only after I said I would not be purchasing the agreed upon house. The closing process itself was a nightmare. I had to ask off 4 different days from work for the closing date because it was always up in the air. Living here for about a month, I still find subpar elements in the home. Flooring done incorrectly (which they "fixed" before moving in) granite countertops unfinished. Our downstairs is a cooler, while the upstairs feels like a sauna. This is the 2nd house we own, between my fiance and I, I don't recall anywhere near this experience with our 1st... Is it the worse possible scenario? No. Would I be willing to do it over if in the same position? Big no. ... More

The lending process is broken at your company and my loan officer Adam needs some serious customer service training...the bright spot was Diana the processor and Jose the sales agent if it wasn't for those two I would have walked ...

I have had problems with the landscaper and have absolutely no help getting the problem resolved! I had an agreement with Debbie from Double H as of 8/25 to install the rest of my sod for $525 when they finally got around to installing my sod that came with the home, which was already 3 weeks late. I emailed her on 9/9 to find out when the install was and she doesn’t reply until 9/12 at 8:26am and says they are installing that day but they are no longer installing for homeowners. Then she tried to use some excuse that it had to be paid 3 days in advance, which if I was told when it was going to be installed I would have been able to pay it in advance. I requested help from Lennar since it was their landscaper that went back on their word, but got nowhere and Debbie at Double H just kept hanging up on me. I feel very let down by Lennar knowing they could have done more. And I would definitely not recommend Double H Landscaping to anyone! I believe she went back on her word because I didn’t use them for my sprinkler system which they were $1000 more than who I got it from and they proceeded to break 4 sprinkler heads while installing my sod that they did put down!! Very poor customer service!! ... More

Work order after work order right after moving in

If you want to purchase a brand new house with little attention to detail/quality of workmanship, this is the place for you!

Don't go with Lennar. They have some great people working there, but the company is run poorly. Someone at the top needs to be fired.