Lennar Reviews in San Antonio, TX

Purchasing: the house was appraised for 20k less than listed, which is a positive. Our financing representative convinced us to negotiate our offers, until we met at 5k over the appraisal. We later discovered, through our realtor, that she has never seen anyone pay more than $500 over appraisal. We definitely felt swindled. Realtor: The only services she provided were leaving a key available on a lock box, informing us of the discrepancy in appraisal price after we signed, and sending a low-quality video of a walkthrough of the house. We purchased virtually due to distance and work limitations. The effort provided did not justify the 6% Realtor Fee. House: Trash was left scattered throughout the property, including inside. Concrete, grout, liquid nails left on garage floor and driveway, very difficult to remove. Dried grout in guest bathroom sink. Material: Flooring is cheap, bowing in several areas when we arrived. Pending service request as of two weeks at this time. Crooked tile in master bathroom, cheaply thrown together. "Seat" in master shower is slanted enough that products fall occasionally. Transformer in garage was non-functioning, causing doorbell to be inoperable, had to be replaced within first week. Ring Doorbell was not present, had to request install. Outlet beneath kitchen sink only had one functioning outlet. Replaced within first week. X2 shelves missing from cabinets in kitchen. Service request pending for two weeks as of this time. Sticky residue from floor installation throughout hard floor surface. Several spots of flooring missing finish. No vent in pantry. Becomes warm and humid with door closed. Concrete blowout x2 beneath front door. Service request pending for two weeks as of this time. Garage: not insulated, due to being considered "not a living space". Considered "2 car", we have one sedan and SUV that barely fit together. Highest recorded temperature inside was 115, prior to us insulating it ourselves at own cost. Door is not motorized, installed after move-in at our expense. Appliances: Cheap models. Minimal functions. Purchasing Experience: Pressured to close early, with vague threat of "losing out on current model". As inexperienced as we were, we believed it. New Home Owner paperwork/bundle is still not provided to us. HOA has still not communicated with us yet. Pool: Small for relative size of community. Neighboring community (which we were told should not have access) visit daily. Pool secured with simple code. Water murky and trash overflowing on daily basis. Amenity Center: advertised, but nonexistent. Possibility of HOA lack of communication. There is no love in any of these houses, the fixes are cheap, and the company cuts corners on cost at nearly every opportunity. Examples: window screens are no longer included in new constructions. Only 20 ft of sod is provided to homeowners without the sprinkler systems (more must be added at new owners' expense to avoid yard erosion). No gutters are included on any of these homes. I will not be conducting business with Lennar again. I will not refer anyone, who I genuinely care about, to Lennar or any business associated with Lennar. The quality of work resembles an assembly line with minimal to no quality assurance or attention to detail. It is obvious Lennar builds houses as quickly and cheaply as possible and pressures potential customers into purchasing as quickly as possible, leaving no time to notice discrepancies. We were an ideal family for this business model, as we were purchasing from a distance and had not actually seen the house until we were provided with the low-quality video from the realtor. Novice and inexperienced homeowners are the ideal clients for them. ... More

We had a very bad experience with this property. We did online closing and later when we visited, we found the grass Sods completely dead and it was never watered. When enquirer about this with Lennar, they said the property is closed and it’s not their responsibility and also it will not cover in warranty as it’s outside. We also saw cracks in window and a big hole dug in the backyard which we reported and the response was snail paced. Really bad customer service and carelessness on part of Lennar

Still having issues. Poor response

Do not use this company, attention to detail is lacking, poor quality all around

After this experience with Lennar I would not choose this builder again nor recommend it to another person. I love the neighborhood and the area, but the overall quality of my home and the overall experience has been terrible. It all started with the sales person and then to construction. The only easy part was with finance. I have been here since August 2021 and I am still dealing with work tickets on incomplete or damage items within the home. If more time was spent on workmanship of the home then I would definitely not feel this way. The two CCR people have been nice and friendly, but they are to overwhelmed with their caseload therefore that has also prolonged this whole experience. ... More

Unfortunately, the emphasis on quickly building homes and making profits, has impacted the quality of the workmanship and the customer experience. This has also caused long standing repair items to be unaddressed after moving in to the property, which negatively impacts the customer experience.

Terrible Mortgage staff especially for being a first time buyer, lost me thousands of dollars for not locking me in when they were supposed to. Almost no communication, they really don’t care about you, you are just another number. Warranty People will tell you they will fix things and you have warranty but they don’t tell you what voids it and they will do whatever it takes to not fix anything… find gray lines, loops, etc. Very dishonest. Will tell you they will take care of something to your face and then never hear back from them again.

Between getting tossed around between loan people, the lack of communication, being stood up on inspection day, poor workmanship, not guaranteeing or covering the inferior products that they install, not installing basics like window screens, microwaves, a full yard of sod, sprinklers, more than 1 outside tap, or garage door openers, I wish I didn't buy Lennar. I feel like I paid full price for half of a house and the process was torture. So unhappy!

Not the home buying experience I wanted. Disappointed.

Construction Managers are unresponsive

Lots of nice promises, but a complete failure in following through with those promises. Assigned a "concierge" to help with the closing process who was completely useless. Closing process was delayed due to Lennar's failure to have the paperwork ready. Pre-closing inspection seemed to go well except that very little of the inspection faults were actually resolved. Installed dead sod, breaking multiple sprinkler heads in the process, failed to respond to a work order for a faulty circuit breaker that tripped every time the refrigerator compressor kicked on, installed a fence with severely warped lumber, and the list goes on. Bottom line = I would never recommend a Lennar built home to anyone. ... More

Overall the GC doesn’t seem like he had any idea about some things in the house. We walked the house dirty and they left trash all over my yard and in the backyard and we lived with it for a month or so before they finally sent someone to clean it. Save your time and money and get a 3rd party inspector

If I had it to do all over again- I would have went with another builder hands down. Customer service is BAD!! I was promised things would get fixed when I closed on my home and still those issues have not been dealt with- so I fixed most of them on my own. Please do your research when purchasing a home from Lennar - make sure you have numbers and people who you can contact to make sure your issues get resolved- it must be bad because all they could blame is someone that left Lennar- well I wonder why? I’m sorry but how is it the home buyers fault you can’t keep quality employees or hold on to anyone. But like I said do your homework before making a decision. ... More

Buyer didn't get a refrigerator with new home. Forced to purchased one Voiding VA advertisement of no money down for home purchases. All homes in neighborhood have same brand, style, color if window shades/blinds but this new home owner wasn't provided at least one. Driveway had a large sinkhole on the side. Indicator that driveway contractor is not properly building the driveways. 2d step of creating a base which is layer of crushed rock or gravel is being bypass. Reason for large sinkhole which now may limit driveway life span...

Slow response time to fixing multiple issues. Brand new home I feel like this is a fixer upper home. Bad flooring, moulding, caulking, cracking paint, silicone smears on countertops.

make sure you are totally happy with all repairs before closing on house. very poor communication between builder and buyer. I will not buy another Lennar home.

Absolutely horrible buying experience for my first time buying a home. The list could go on but just know I would never recommend a Lennar home to anyone and I will never purchase one again.

If i didn't need to move i would not have closed on this home. Did the walk through and marked issues. Came back to check the work and they created more issues. Filled 1in gaps with caulk. Cut into siding above where the repair was. Pained over areas of repair outside and the paint does not match. Told us to wait 1 month to see if colors match after a month. Paint still does not match. They said if it didn't match they would repaint the house. Still waiting. Our sod sat on palets for 5 days before they installed. I have watered 2x day everyday as instructed but it is still dead. I WOULD NOT EVER RECOMMEND LENNAR. The model homes are beautiful but you do not get the same workmanship on your home. ... More

Watch out for the quality of the build. Look at a finished home other than the models.

Multiple delays during construction, poor communication, terrible closing experience, and many things required to be fixed or replaced- multiple times in some cases. I had a good experience with the actual Lennar seller throughout the process; however, every thing else has been poor.

The house quality is very different with the model homes. I spoke directly with the site building manager and he said this is Lennar standard quality. He said that just to not wanting to make corrections to poor built quality workmanship and not wanted to hear from the buyer. It seems like Lennar hired a group of builders off the streets and gave them the projects. I have seen many Lennar model homes but none look like the one that i purchased. VERY DISAPPOINTED. I would never advice/suggest/recommend the people around me to go with Lennar. I am willing to speak directly with the officials in the cooperate regarding to my homebuying experience with Lennar. Please contact me. ... More

I wish I have better review

Blue taped the house and still found blue tape after closing on the house. Never received the 30 day courtesy call after closing. Horrible LO and buying experience.

I would like to get all the things fixed in my home that were not up to standard. I have lived in the home since March and most of my issues haven't been addressed after numerous tickets put into the portal.

The beginning of the process started fine, the sales department knows how to pull emotional strings. Lennar’s tag line of “everything’s included” is only true for luxury homes. Every room in the home I purchased has issues with quality and poor installation, just barely to squeeze by the building code. Sod was laid over garbage in the yard and patched together with a variety of grasses. All in all, I paid for a roof and walls. There were no quality checks during construction. I had to contact the mortgage department (Lennar was the lender) twice as my HOA almost sent me to collections. The HOA dues collected at closing were not sent to the HOA and would not have been sent if I hadn’t pointed out their oversight. I will never purchase a Lennar home again, and I should have done my research as colleagues told me later of situations either they had or heard about regarding Lennar. ... More