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Lennar Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About Lennar.

Read all 968 verified reviews from homeowners that built a new home with Lennar in the San Antonio area. San Antonio homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.4 out of 5 stars in San Antonio Area

968 Reviews in San Antonio Area

Ratings by Category

Overall 3.4

Quality 3.2

Trustworthiness 3.3

Value 3.6

Responsiveness 3.3

Lennar in San Antonio Area

View Homes

Customer Reviews

Lennar - Too much paperwork and the amount of time required to keep informed

  • Billy A.
  • Verified HomeBuyer
  • April 14, 2022
  • San Antonio, TX

Too much paperwork and the amount of time required to keep informed were unreasonable.

Lennar responded:
Hi Billy, thank you for sharing a review. We are sorry for the poor experience you had with your new home purchase and lack of communication you received. If there is ever anything we can do to help or items that need follow up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Lennar - Make sure you ask what color your house is going to be.

  • Anonymous
  • Verified HomeBuyer
  • April 03, 2021
  • San Antonio, TX

Make sure you ask what color your house is going to be. Didn't know I needed to ask what the color of my house was going to be painted, my bad for assuming they painted houses in neutral colors, which are more versatile. I wasn't shown what the color scheme was going to be so you don't really have any options to choose, it seemed it was either you buy it or someone else will. The construction manager is very responsive and hardworking, kudos to him

Lennar responded:
Hi, thank you for sharing your experience and review with us. We are sorry to hear about the disappointment you outlined regarding the color of your home and the process of selecting the color. If you have any items needing additional attention, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 3

Value 3

Responsiveness 4

Sorry I bought

  • Thomas M.
  • Verified HomeBuyer
  • October 01, 2019
  • New Braunfels, TX

Poor quality control during the build. House next door has been half built for 6 months and I have a constant flow of trash in my yard. Lennar mortgage company was a nightmare to work with.

Lennar responded:
Hi Thomas, thank you for taking time to share your experience. Please email any outstanding items you would like addressed to corporatecustomercare@lennar.com and we will follow up for you. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 4

Value 3

Responsiveness 5

Ms.

  • Tamara L.
  • Verified HomeBuyer
  • March 13, 2024
  • Saint Hedwig, TX

I was told that I didn’t need a realtor and that the process would be easy. But has a first time home buyer, there were things that was not explain to me. Such as, when first looking at homes, I was shown 3 different floor plans. Only one floor plan was explained on what came with the home “the package”. When shown the next two home nothin was explained, so I assumed all homes came with blinds, full sod, and irrigation. Additionally, my home concierge was hard to get a hold to and didn’t respond at times with my questions. Furthermore, my loan officer was asked by me to go over fees and the ...

Lennar responded:
Hi Tamara, we apologize to you for not having a pleasant first time homebuying experience. Communication during this time is something that is extremely crucial and we want to apologize for this. We are going to be sharing this review with our division leaders to help drive improvement. -Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

House availability

  • Kevin I.
  • Verified HomeBuyer
  • June 07, 2022
  • San Antonio, TX

Dealing with loan officer and title were such a pain. Poor performance, wanted evidence for everything just in case it won’t qualify and at the end it was all unnecessary paperwork. My home was finished and still needed to get clear. On this crazy sellers market. Cheap materials, poor quality of craftsmanship. Better off to go with a better builder. Lesson learned.

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 5

Lennar - The home buying experience was not as good as I wanted, however

  • Gordon R.
  • Verified HomeBuyer
  • January 06, 2022
  • San Antonio, TX

The home buying experience was not as good as I wanted, however the final product of the home is great.

Lennar responded:
Hi Gordon, thank you for writing a review. We are sorry to hear about the poor experience you had with the purchasing process of your new home. If there is ever anything we can do to help, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 5

Lennar - workers may not have very much experience on certain job done

  • Vijay K.
  • Verified HomeBuyer
  • March 24, 2020
  • Converse, TX

workers may not have very much experience on certain job done work on this house like paint putting fixtures.paint wasn't done right

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry you feel this way. I would like to hear more about your experience and have it addressed by our management team. Please send us an email to corporatecustomercare@lennar.com with your experience, contact information and home address.

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

The home is fine, the purchase process was a nightmare

  • Anonymous
  • Verified HomeBuyer
  • September 13, 2024
  • San Antonio, TX

The process of purchasing my home was a nightmare. Lennar is far to compartmentalized, there were something like 6 different points of contact depending on what you had a question or concern about, The salesperson was pushy and told me outright lies in attempts to expedite the process - "If you don't sign today, you risk losing the favorable interest rate" was a good one. When pressed with an answer to how much time I had to sign, he dodged the question and just moved on to other subjects. The guy came off like a sleazy used car salesman. Every one else involved in the process was pleasant ...

Lennar responded:
Good morning, We appreciate you sharing your feedback and are sorry you experienced a difficult home-buying process. We appreciate your positive feedback about the sound construction of the home and the timely response to your service request. We hope that moving forward, you continue to enjoy your home and we continue offering a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 5

Not the same Lennar we used to know

  • Anonymous
  • Verified HomeBuyer
  • April 17, 2024
  • San Antonio, TX

This is our second home bought from Lenner Homes. We expected much because of our previous experience in home buying with them. This time around, the quality fell quite a bit. The communication and coordination between the Lennar team is so bad it seems like they have not worked together at all. Everything seemed rushed including the quality of the home and the process itself. As an example, on the first home we were interested in, we filled in all requirements and was half hour away from providing the earnest money with all paper works "all good" according to Lennar finance. Five ...

Lennar responded:
Hi there, we thank you for your continued loyalty as this was the second home you purchased from us. With this being said we also want to apologize because it seems that the second experience was not up to standard. We apologize for the inconveniences that may have come out of this. We always strive for a smooth and enjoyable process for our homeowners. We are going to inform our division leaders about this so we can help improve to provide better experiences. -Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 3

Value 3

Responsiveness 2

Poor communication & sloppy craftsmanship

  • Anonymous
  • Verified HomeBuyer
  • June 13, 2023
  • San Antonio, TX

Buying a house in this market is tough. We were thrilled to get the house and at the price we did. However, the loan process was pulling teeth to get anyone to respond. I sat at closing for 5 hours because they messed up paperwork and were not prepared. Our house is beautiful but they definitely cut corners on thing. We have random cement piles they tried covering up in the backyard, cabinet doors were put on the wrong direction. Cabinet under the kitchen sink completely fell off. The home was not cleaned as stated prior to move in and there is paint marks on our carpet. Overall we are happy ...

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

I happy it over

  • John P.
  • Verified HomeBuyer
  • March 21, 2023
  • San Antonio, TX

Picking the house and putting the down payment was easy and getting financing wasn't hard for me. Then I was met with an extreme escrow office that accused me of being an investor because I have multiple houses. So, I canceled contract, I thought about it for a day and the house was a good deal, so I went back and did everything all over again, just to be told no by the same escrow officer. I got another lender and closed within 30 days without issue. I took me almost 3 months to buy this house all because the assumption of me being something I am not.

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Edward

  • Edward M.
  • Verified HomeBuyer
  • August 04, 2022
  • San Antonio, TX

Honestly it was one of the most horrible experiences ever done. The buying process was very unprofessional since they keep on changing the closing day and while me and my family already left the place we used to live at. I’m a disabled Veteran so I thought I will be a little easier for me to move into my new house but this was just a nightmare. The house was not even clean, some things were damaged and the response from the inspector is just not working for me so I ended up doing the cleaning and fixing with my wife for over two weeks. I wouldn’t recommend Lennar to any of my fellow Veterans ...

Lennar responded:
Good morning Edward, we appreciate your taking the time to give share your honest feedback. We are sorry for the poor experience you faced with your home buying process. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com. Sincerely, Lennar Customer Care Team

Total Score 2


Quality 4

Trustworthiness 4

Value 2

Responsiveness 2

Lennar - Have couple of issues, lennar want me to do a zoom call.

  • Edward B.
  • Verified HomeBuyer
  • November 16, 2021
  • Bulverde, TX

Have couple of issues, lennar want me to do a zoom call. Should send a guy to address issues which are minor instead of having to make time for this.

Lennar responded:
Hi Edward, thank you for your review. We would like to apologize for any issues you have faced with getting items resolved in your new home. If there are any items requiring attention, please do not hesitate to contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Lennar - I just want people to make sure they do the inspection correctly

  • Jose M.
  • Verified HomeBuyer
  • March 31, 2021
  • San Antonio, TX

I just want people to make sure they do the inspection correctly and not to sign until everything is fix. Especially the floor.

Lennar responded:
Hi Jose, thank you for sharing your review. We are sorry to hear about any frustrations you experienced during the inspection and completion of your home. If there are any outstanding items you would like us to follow-up on, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 5

Value 2

Responsiveness 3

Quality Control

  • Mitchell R.
  • Verified HomeBuyer
  • June 11, 2025
  • Seguin, TX

The entire experience was unpleasant. We have also had several big water leak problems. The warranty may cover the problems but does not cover lost wages or other expenses due to the issues. Highly recommend better quality control. They build them so fast that they miss a lot of things.

Lennar responded:
Good afternoon Mitchell, We’re truly sorry to hear that your overall experience has been an unpleasant one. That’s far from the standard we aim to uphold, and we regret that we fell short of your expectations. If there are any outstanding warrantable items, we encourage you to submit a warranty service request through your Lennar account. This will help ensure your concerns are properly documented and followed up on by the appropriate team.
Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 4

Responsiveness 2

Rough

  • Justin S.
  • Verified HomeBuyer
  • April 15, 2025
  • Jourdanton, TX

The home buying experience was not pleasant. Our salesman was good, but when we had to deal with construction, things took a turn for the worse. This isn’t our first home, so we knew the process. When we pointed out flaws or issues, we were told, “this isn’t a custom home.” I wasn’t asking for one, but I was asking for quality work to be done. It doesn’t need to be a custom home for the workmanship to be up to par. The first woman that was assigned to us for quality control check was extremely unprofessional. She was rude and condescending, and when we would point out an issue, all she would ...

Lennar responded:
Good afternoon Justin, we appreciate your feedback. We are glad to hear that you had a positive experience with your New Home Consultant and our warranty team. However, we are sorry to hear about the difficulties you faced with the construction process. Moving forward, if you have a question or warranty request, please do not hesitate to contact your local Customer Care team by submitting a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We are committed to improving your homeowner experience and addressing any concerns you may ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 4

Best thing about everything John

  • Kevin M.
  • Verified HomeBuyer
  • October 16, 2024
  • Kerrville, TX

nothing come with the house

Lennar responded:
Good morning Kevin, thank you for your feedback. We apologize for any inconvenience you have experienced with your new home. We appreciate your patience and are committed to improving our processes to provide a better experience for our homeowners. Moving forward, If you have any further concerns or need additional assistance, please do not hesitate to reach out to our customer care team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

It has been very bad experience since before contract date! Disappointing

  • Jose S.
  • Verified HomeBuyer
  • February 28, 2024
  • San Antonio, TX

It has been issues and issues over and over again since 2 months ago. 1 month before closing…

Lennar responded:
Hi Jose, we are sorry about the issues that you experienced with your home. Please reach out to us if you need anything else with your home. -Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 3

Value 3

Responsiveness 4

Wouldn't Buy With Lennar Again

  • Anonymous
  • Verified HomeBuyer
  • June 13, 2023
  • San Antonio, TX

Our home closing was pushed three times, home hadn't passed final city inspection yet when we moved in, sod work, when we finally got sod, is shoddy at best. The whole experience was terrible, and I wouldn't do it again or recommend it.

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

Lack of pride in product

  • Michael M.
  • Verified HomeBuyer
  • May 02, 2023
  • San Antonio, TX

There's a lock of pride in the quality of the workmanship. Very dirty home upon closing. Random nails sticking out of home and poor masonry job. I inherited projects in this new home to fix up what wasn't done. Garage has holes cut into sheetrock for the garage door. Just looks tacky. Floorplan is amazing, yard was fully sodded and beautiful. Customer service rep did an amazing job getting our punch sheet done in our walkthrough! I'd defiantly work with her again, she was on our side in this process!!

Total Score 2


Quality 1

Trustworthiness 3

Value 3

Responsiveness 4

Not my best experience!

  • Daniel P.
  • Verified HomeBuyer
  • January 17, 2023
  • New Braunfels, TX

This was my 2nd home purchase and it was definitely way worse then my 1st. My main issue was the sales representative from lennar. With how poor the service was it was like they didn't want me to buy a house.

Total Score 2


Quality 4

Trustworthiness 3

Value 3

Responsiveness 1

Lennar - Closing slipped 3 months from original closing date.

  • Santiago J.
  • Verified HomeBuyer
  • January 14, 2022
  • San Antonio, TX

Closing slipped 3 months from original closing date.

Total Score 2


Quality 4

Trustworthiness 2

Value 3

Responsiveness 2

What a headache .

  • Edgardo R.
  • Verified HomeBuyer
  • December 14, 2021
  • San Antonio, TX

Multiple problems with the portal and dealing with the mortgage team was a nightmare. To date have not been to LF our mortgage was approved. Kudos to Christopher Buentello who kept us informed as to the progress on the home and assisted us with communicating with mortgage team when they did not respond.

Lennar responded:
Hi Edgardo, thank you for taking time to share a review. We would like to apologize for any issues you faced with the finance and mortgage teams during the buying process of your new home. If you ever have any items you would like us to follow up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

Good price house trade-work quality sub par

  • Aaron M.
  • Verified HomeBuyer
  • March 31, 2021
  • San Antonio, TX

Don’t hold there trades to high quality standards of craftsmanship. My backyard is so lumpy & ungraded my I almost sprang my ankle when chasing my kid around the yard.

Lennar responded:
Hi Aaron, thank you for taking the time to leave a review. We are sorry to hear about your disappointment with the finished quality of your new home. If there is anything you would like us to follow up on, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 4

Responsiveness 2

Not Impressed

  • Jannah M.
  • Verified HomeBuyer
  • March 05, 2020
  • New Braunfels, TX

I took the time to write a long review and due to a not so nice review it was not published. So this is my second attempt will see how it goes. Im not impressed with the quality of work on my home. They used cheap products. I will add all buyers should be told they only give you 20 feet of grass in the back yard. Very disappointed in Lennar.

Lennar responded:
Hi Jannah, thank you for your feedback about your purchase and your initial review. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. We hope that your experience has improved! – Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 4

Value 1

Responsiveness 5