Lennar Reviews in San Antonio, TX

I had to have 3 blue tapes, using more than 1 roll each time, these issues for the most part are still not fixed. The process is very difficult for someone who lives in an area where the internet is not available. Supposedly I was supposed to be provided with a packet at closing, which I did not receive. Also, another packet was supposed to be emailed to me, which I did not receive. So I'm having a hard time finding out who to contact for different issues. I thought I would have internet when I moved in, but the line was clogged, I finally have it after 4 weeks of living here. I had a water leak, they think it's fixed but there is still a big hole out front. Interior grade, non keyed locks were installed on exterior doors and the front door one has already fallen off. ... More

The whole Lennar team was bad and was not responsive to any of our problems all the materials they use are cheap it’s problem after problem

You'll spend most of the process chasing people for answers, and then you might also get verbally abused by at least 1 Lennar representative. Our initial disclosures were sent within hours of the 3 day requirement passing. We were told that they would extend our closing date (due to reasons on our end), if we paid an additional $3K on the price of our home. They then proceeded to extend the closing date further due to workmanship issues. When we inquired about the additional $3K being removed since now the delays were not due to anything on our end, I was berated by a Lennar manager to the point that I was in tears. He used it all: gas-lighting, guilt-tripping, criticism, etc. My husband took over conversations and also received this treatment. By the end of the conversation, he was assured that while the $3K couldn't be removed, our home would be perfect prior to closing. One major concern of ours was that our kitchen island was more than an inch off from one end to the other, causing it to look obviously crooked. This manager assured my husband that he would see to this being fixed himself. We performed our initial walkthough and the issue hadn't been touched. The warranty representative confirmed the issue was documented both in our inspection and had received attention from management and would be resolved. We get to our final walkthrough, the issue was still not fixed. At the same time, we begin getting pressuring calls from their lender that we need to close the next day or we risk getting charged a fee for each day after. It's crazy to think that they want to haphazardly plan a closing date and give us no time to plan time off from work. You'd think they'd want us to have time to appropriately plan so that we keep our jobs to pay the mortgage we're acquiring. With so little time to plan, my husband and I had to sign for our first home separately. In the end, we were so worn out from the chasing, berating, and pressuring that we decided that we would deal with the island issue ourselves. We are still finding issues that we can only hope they will resolve within our first year living here. If other homes in our area weren't going for so much more than the one's in our neighborhood, we would've went a different route. We'll be sure to be ready to pay more next time instead of working with the shady and unprofessional people that Lennar chooses to employ. ... More

Model home of course will always look perfect to bring in buyers but once you get your home they will avoid issues with house , I was anxious n wanted in ASAP but counter is still bothering me and I don’t think all house are built that way but like I said , I wanted to move in already and tired of waiting . Don’t rush and make sure everything is just as model home was , perfect

I did the walkthrough inspection in Nov. 2020 with issues of back door. I closed Jan 2021 and here I am end of May 2021 and back door STILL is not fixed by now needs to be replaced because of they’re 3 trips out they STILL cannot do right by me. The new homeowner of a NEW HOME. This has put a thorn in my home buying experience with Lennar

Sales experience was great. The construction managers have been horrible, do not do what they say they are going to do and have zero follow up, I have over 15 hollow tiles in my house that I’ve been trying to get fixed for almost 6 months. I’m still missing parts to my cabinets. Worst construction management team I have ever dealt with.

The homes are built as fast as they can with little care for quality work and it shows. They don't care about working with the buyers and threaten to charge them if the closing date has to be moved because we couldn't make the NHO even though they knew we couldn't make from the beginning. The flooring was put in and it is all wavy and covered in glue and has to be ripped out and redone. We showed up the day we closed and there was trash all over the place and after a month of requesting it get cleaned up I was told no one was going to clean it up so I had to clean it up. The construction manager stated a few times that code is one way but Lennar does it a different way so I don't even know how it passes inspection. The communication between the departments is horrible. They made a huge deal about how we can't move the NHO and then they didn't even let the Construction Manager know it was scheduled so we show up and the house wasn't even ready and was a complete mess. When we went under contract they stated SOD would be installed 5-7 days after closing. We closed 45 days after going under contract and then they say oh by the way you are not getting SOD for 2-3 months because your county is in a drought. Not a big deal but they knew that all along but waited until we closed to tell us. ... More

Build Quality is a 2/10, and that’s being generous. They cut corners and use the cheapest options available. Communication is often short and their staff will not give you a concrete answer about any issues. The contractors leave out a lot of trash, food, and building materials, and when it blows into your yard or property area, they do not care and do not clean it up. The sod/grass they gave our entire community was dead upon arrival and it took them over a month to deliver it when it was supposed to be delivered 5-12 days after closing. Our home was not cleaned prior to our arrival; it had construction dust everywhere, sticky spots all over the floor, and stains in our carpet. These homes are way over priced for the quality they provide. Lennar also tried to deny me my right to a second inspection until my realtor fought with them and showed them the law. If you can, pick anyone other than Lennar! ... More

Too much negative parts to highlight. I would just say construction quality and customer service poor

The only good experience from working with Lennar was our salesman Jarrett. Any time we had a question he would respond immediately respond. Our build was delayed by 5 months which I do not blame Lennar…that was Covid. A week before we moved in we had so many issues and were told by Eddie and the contractor Ming would be fixed before we moved in….a month in new house and nothing was done..had to do warranty claims. Cheap appliances, poor customer service.

I’ve contacted the builders multiple times about a hanging vent and also putting a front door prep hole and nothing just the run around about I’ll get to it and nothing I regret purchasing from y’all everything is cheaply made and designed

I would not recommend Lennar. Closing was such a hassle. They pushed my closing date four times. When I closed the house still wasn’t fully complete. They did a horrible job communicating to keep myself abreast throughout the process.

The workmanship in our home is that of random people doing random tasks they are not competent in. So many little things all over the home. The floors have gaps in some slats and non in the other. The trim work could have been done better by my 8 year old son and he has absolutely no carpentry skills. The answer to every and all mistakes was smearing caulking all over the home. Our back yard constantly floods and holds water from the rain and or neighbors sprinklers. The lack of proper runoff and drainage is ridiculous. If I could rate zero stars I would especially on workmanship and quality.

We have had problems after problems and then are never contacted again. And when we make contact again we are told they will be there to fix something soon and then they don’t fix it. The few things they have “fixed” are then shortly after broken again. I absolutely do not recommend.

Never meet sales associate, never had the immensities explain to me, was never told how to acquire the amenities. now at the closing the notary spent more time with me than Lennar’sl closing agent. The notary had no answers for any of my questions. When lennar’s closing agent finally arrived she could not answer questions that I had , probably into a bigger hurry to go to lunch. Now the house well prepared but lacked attention to the small details therefore I rate the house a 3.5 out a 5

I just can’t. A lot of really good people trying to get around a freaking mountain of red tape cluster/####

Make sure to have an agent that will help with title. Title company was a nightmare.

Wrong key repairs not complete

Toook a long time for everything

Keys didn’t work to my new home. Went to pick up keys no one was there. They were at a party very poor communication. My son and I had to wait 3 hours for tech to make us new keys. Still waiting to see if you all are going to pay land taxes.

Terrible experience, first time home buyer. Our realtor was shocked and surprised, a lot of first for her. Weeks with out any info or communication, to then have these abrupt request. This and this needed within 48 hours. Every step of the way was a hassle and a pain. Even closing was a hassle. Home is great but the buying process was horrible. To the point that gave me second thoughts of purchasing.

Process was not what I expected. Got a lot of push back from agents. It’s been 45 days and I still have not gotten the grass installed.

I knew coming into this that buying a house can be stressful but it definitely could be better with the right help. When i went to see the house Ana was good, however the second i was moved to lennar mortgage the nightmare began, the loan officer Wesley he eas good at the beginning, then there was a LOT of miscommunication, changes of information and to make it worse to be honest i felt i was gaslighted towards the end, putting me in a position where i had no choice but to buy. The person that was supposed to contact me and introduce herself before closing I NEVER received such call, waited 2 hours at the office and saw her once for like 1min. I was told an amount at the beginning ended up being a much higher one that to be honest I would’ve pay that amount for the house I actually wanted but because Wesley at the beginning after like 5 very persistent calls he reassured me a much lower cash to closing. Then i had an issue with a credit card payment putting me for the very first time in 4 years in red with the bank for a n extremely late paymenT. I trusted the team even tho i have several family members with awful experiences with Lennar, but I wanted to give it a shot, and it was a very disappointed, frustrating experience. After move in, its been highly difficult , the address doesn’t work , i find myself walking 20min back and forth from my house to the office because no delivery seems to find the address, I finally after a month got my mailbox keys and they don’t even work. My neighbours are great, and im trying to grow love towards my house, thats the OnLY positive thing. ... More

The process of buying the home was not a smooth purchase at all. Our Lennar rep put us in a bind even though we had brought up the issues in advance. The construction crew left a mess on the exterior so I was having to pick up paneling boards and other materials that were left behind. I wear braces on both legs so struggled to bend over to pick up heavy paneling. They did not level out the top soil before putting the sod down and we had asked for this. We were told a cleaning crew would clean the interior but on the day we finally got our keys, the house was still dirty. Paint and glue stains were left on the floor. Overall, bad experience for my family and I. ... More

Avoid this place like the plague. The only smooth thing about the buying process was dealing with the finance/mortage department (the people who take your money. Go figure.) It is also usually a dump as they don’t make the contractors clean up after themselves. It was pretty bad before enough residents complained to force their hand. This developer has been a headache from the start. I started the initial paperwork on Thursday 01/18/24 around roughly 9pm. My walkthrough was then scheduled for Friday 01/26. I contacted a 3rd party inspector on 01/20 to complete an inspection on 1/26 a few hours prior to the walkthrough. Lennar informed me their policy states the 3rd party inspection needs to be a week prior to the walkthrough. Well how could that be possible given the timeline I just listed? I was then told the walkthrough had to be pushed back a week to accommodate their policy or the closing date could be pushed back and I was “threatened” fees if that were the case. I was also informed the the reason the 3rd party inspection needed to be done a week prior was to give Lennar time to correct faults found on the report. Well, the inspection was done, I went to my first walkthrough and not one single thing was rectified from the 3rd party inspection. Not a single thing was fixed when I went back for the second walkthrough on 02/02. Nothing was fixed until the day before close, including some repairs finished on the morning of closing day (02/07) During this process I was lucky to catch a clerical mistake. Lennar didn’t even have the right house listed on the paperwork. Luckily was rectified quick enough so nobody else could buy the house I chose. After close, their contractor crews used my driveway and water supply (our water company is notoriously expensive) to install the neighbors sod. Was driveway was left covered in dirt. Trash and a piece of water hose was left in my yard. Now we are approaching 7 weeks since closing, AND I STILL DON’T HAVE SOD. I have to drive my dog out of the neighborhood to use the bathroom after a rain or interior of my home is wrecked from the mud. Yet people who closed nearly 2 weeks after me are beginning to get sod. ... More