Lennar Reviews in San Antonio, TX

Thus far I have encountered many issues with construction failures in my new home. Issues such as crooked walls. Missing components. Central air and heating problems. Flooring issues with instalation flaws. No windows screens to save lennar money. Front yard still has installation failures, it appears as if they just went on to the next job and forgot about it. No personal follow up on new home. Last walk through was fast, sign here intial there. In 5min it was done. Never saw or heard from anyone again. I could go on but I won't you get the picture.

Financing was easy. Workmanship is the absolute wort. My Brand New home was not detailed at all. My stove I was told it was on when they did their inspection it was UNPLUGGED. My flooring was put together with bits and pieces. Lots of little pieces landscaping cheap only 20 feet of sod when I have at least 50 feet needed to cover yard. Big gaps that my dog got out under the gate. I didn’t realize how small the door entry to the bathrooms are my walker doesn’t fit through the door. Bee nest in my garage it’s my problem. I just moved in. I’m allergic to bees No upgrade center. You pay HOA fees even though the pool is not ready the workout area is not ready but you can pay every month that it’s incomplete. Would I buy again from Lennar. No. I would not. Buyer beware. ... More

Got a 2 story new home it's 1,950 square feet and they installed a 2 1/2 ton unit that does not cool properly the way it should they have gone out 4 times and still can't find solution and they know that the problem is that the unit is to small for house doent cool it at all down stairs till this day they haven't resolved anything and it's been over a month!!!!

I can't speak on craftsmanship after only owning the house for 2 months time will tell. But while in process of purchasing the house I worked with Aurora, as my mortgage agent. The amount of incompetence I experienced was astonishing I had to resend the same documents 4 or 5 times I can only assume because she didn't read my whole emails. Even after the house was closed I had issues with her threatening me legally because I stopped responding until I finally had to break down the math myself to show this "expert" how bank accounts work the threatening emails and letters have stopped for now I assume she finally figured it out. I am a real estate investor that was looking to buy another house in this neighborhood but my experience in the purchase of this house has made me look elsewhere ... More

First and foremost, I like my Lennar house. I liked the interest rate and the FHA down payment. As for Lennar, I have little respect for them as a company. They offered me an in person closing, then denied me one. They promised a small amount of touch up paint, then denied me one. Lennar homes are build with the cheapest materials available, by the cheapest labor possible, and with no evident skill or pride in the finished product. Lennar builds homes as a vehicle to get money from all aspects of the process. Lennar Mortgage, Lennar Title, Lennar Insurance, etc. Then they sell your mortgage in the first month. But they aren't done. They write in the contract that every time the house sells for the next 99 years, they get a $3,000 builders fee. If you disagree with any of the stipulations they add, you don't get the house. And you won't know about many if you don't read everything. Lennar developments have HOAs, but they are not what you are thinking. Lennar HOAs are run by Lennar folk and investors until 100% of the homes are sold. Some in Austin are over 13 years old and still run by Lennar. If you wanted to be involved, even just to watch, they will let you once meeting a year. The rest of the time, we have no say, no clubhouse, no pool. But they take out HOA dues and spend it with no accountability to the homeowners. Deep breath. I am happy enough with my cheaply made home. I have the tools and skills to fix what they deny to fix. Overall, I have great neighbors and have made many new friends. I look forward to having you here! (Be sure to pay for an outside inspector before you sign!) ... More

They offered great interest rate but be aware of hidden charges and surprises during the buying process. The craftsmanship is below average. You might encounter rudeness from the sales rep too. I do not recommend this builder.

Lennar rushed me into a home that wasn’t ready to be moved into. Everyday I see more and more things that should’ve been completed before I moved in. luckily I still have a year left to get things corrected, but it should’ve been ready to go before I closed. I’ll know not to purchase with Lennar again in the future

First the details of the house could be better. Flat wall paint that shows every touch. does not cost a lot to use a different paint. My walk through was not good. Door frames were horrible and had to be replaced. Flooring was buckled in the living and dinning room. Replaced in several time and still could not get it right. On day of closing I walked the house again. The flooring is two different dye lots now. Not enough time to change it before closing. Tape and texture does not match in enty due to them having to fix it. Overall, I would not purchase a house from Lennar.

Good day, Over all the loan process with Lennar mortgage was pretty much straight forward. Kim and Susan were Johnny on the spot telling me when I missed something or they needed something else and I think we work pretty well together. As for the support for other Lennar staff some was good and some was very poor. Sometimes I would call and ask a question and no one would call me back. My wife called and asked, in the brochure it shows the house comes with a refrigerator, washer and dryer and wanted to know about this. But as of today we have not received an answer about why our house did not come with this items. This is a text I sent to one of Lennar employees; Could you please stop by sometime in the next couple of days (and my address) this is his reply, What are you needing? I’m pretty busy tied up with a lot of home. At another time, I showed other employee a letter from the water company that I received about the Backflow Prevention assembly that Lennar had install and he said someone from Lennar will contact you about this, no one contacted us about the letter. With no one calling me back or getting back to me, I just stopped asking Lennar employees anything, I just do what I have to do to get things done. As for the house itself, at first it all looked pretty good, now that we are in, we are seeing all the mistakes. The good part is, in my case it all seems to be little stuff (attention to detail stuff) like; paint all in the wrong places, on the carpet, on the tile, on windows. The grass, trees and bushes were in bad sharp, about a 4 x 16 foot strip of grass was dead, one of the tree was broken off at the top and 2 of the bushes were dead. I texted one of Lennar employees, he did not call or text back. So after about 4 or 5 days I called him and he answered, I asked about the warranty on the trees and grass again and he said that there was no warranty on trees and grass, that’s pretty strange since Lennar pay a lot of money for these items. I think the main reason why the grass and bushes were dead were because they should have been planted 2 to 3 days before closing, not 3 to 4 week before closing where no one takes care of them. As for the sprinkler system I had to dig out 3/4 quarters of the heads so the grass could get the proper watering that it needs. As for the sidewalk, big chunks of cement on the sidewalk. If a kid was riding his/her bike and hit one of those chunks of cement they could crash and get hurt. All or most of this items should have been caught by you Quality Control (QC) team or at least the person who signed off on that certain project (paint and grout all over the master shower, whoever signed off on the shower, stating the shower is complete, should have seen all the paint and grout, I wear glasses and I seen the paint and grout without my glasses on). No A/C filter in the Air Conditioning unit, who knows how long ago the A/C unit was instilled and running without a filter. Your QC person needs to go back to Quality Control school and get recertified. I know there is a Quality Control school because I was one of the instructors at one of the schools for the DOD (Department of Defense). The big questions is, would we recommend Lennar homes to other buyers and the answer is NO. With no one calling us back, and text like, I’m busy, what do you need. The bottom line is I was a customer before I bought the house and I’m still a customer after I closed on the house. The only difference is that after closing I can write good things about Lennar or I can write bad things about Lennar with firsthand experience. Here is a good example of your great service; I received an email from Kim on 8 March 2023 stating that my loan will be sold. I emailed Kim on or about 2 April asking about this and here it is the middle of April 2023…. and pro for the course, I did not received a reply back. ... More

I read some of the horror stories about Lennar Homes and thought that it was just people that were angry over ridiculous nonsensical things. However, I can tell you firsthand that the finish quality craftsmanship is so poor and so unchecked they have no quality service control whatsoever. The house was full of so many poor quality finishing that I had to make a list that should never have had occurred of the poor, finishing quality of the home. I have bought probably 16 homes during my life and I even worked for companies that build homes and I’ve never seen poor quality control ever people get excited when they buy a home and they look around real fast but if you look at all the baseboards all the trims around the doors, actually look at the walls in the joining of the walls to the ceiling, checking the cabinets and the quality of the fitting of the of all these moldings and cabinets and the quality of the actual finishing product. Then you will see so many poorly done finishing that you wonder how they even sell any homes I’m trying to be polite here so if you want to have pictures, I’ll send you pictures of my finished home and everything that I am making Lennar do again to make it right it is horrifying and honestly I am aghast at how poorly this homeless finished good luck. I wouldn’t buy here. Good luck! ... More

We thought we were working with a reputable company but soon realized our sales representative Kristy at new Braunfels was the ONLY GOOD THING about our experience at lennar. Our construction manager Trey couldn’t have been more passive and untrustworthy, he was here bc it gave him a paycheck not because he wanted to deliver a quality home. The sub contractors you guys allow to work on the homes I’m baffled. I do no construction but have already fixed all the cosmetic issues your contractors left behind and Trey refused to have them come back and fix, one example of many the masonry guys left mortar all over our driveway/porch which dried and never got scrapped up so now we have dry mortar all over our driveway (Trey specifically said while we were on our way to closing that the power was guys were coming to get it up not to worry. Well that didn’t happen) . We’ve talked to all the neighbors and everybody has a story on how terrible their experience was with lennar as the builder of their home. The only reason we stayed was because Kristy went above and beyond 8 month pregnant, coming in early to clean up after the terrible cleaners had already supposedly cleaned. Scrapping paint off the floors herself. If it wasnt for Kristy fighting for us and trying to correct lennar mistakes the best she could we would’ve walked away no matter the fact that our started home had already sold and we wouldve been homes less for the time being. ... More

After seeing the model home I was excited to I purchase one. But when we came to do the 1st inspection it was pretty bad. I was not impressed with the quality of workmanship. It looked like there was no pride with the work being done. We chose to complete the sale and work on making the home look better. And fixing what was wrong.

We exptected better workmanship and quality from Lennar but ran in to so many issues and obstacles. Poor Construction Manager did not fiish up some of the work on time and we even extended our move in date to help accomodate their delays.

I am overall so disappointed in my new home and the experience that I had purchasing that, six months in, I am considering selling. I have already had leaks around the toilet because the pedestal sat too high - no one bothered to fix it before I moved in. They had to remove the toilet and the flooring, sand down the large concrete bump in the foundation and replace the flooring and toilet - an easy fix if you do it right the first time. I was without full use of my master bath for about 3 weeks while this was being done. After 3 "final" walk throughs almost none of the items we listed were complete. It was closing day by then and I just had to go with it. None of the doors is hung correctly leaving large gaps around doors - the laundry room door is so warped that I am not sure how they hung it. My house was not the most expensive, so I conclude that they either just didn't care about our homes in favor of the more expensive ones or that is just how they do business. They market these homes as the"everything is included homes" when in reality that couldn't be further from the truth. They don't even include doorbells! You basically get your four walls. I will give them credit for including a tankless hot water system and insulating the water pipes well - other than that - I've got nothing good to say. ... More

Our closing date changed 5 times. We are still waiting for a replacement kitchen drawer and it’s been 4 months.

Lennar missed the mark

For +200k the least they could do is add window blinds. Water softener as well but mainly window blinds. Also most homes have two sided sinks to wash and rinse. Nor just one. We still haven't had our AC aligned as promised. Workers getting attitudes with one another about who's in charge. So it took a while to get a part of our home repaired and as stated, AC still doesn't blow to entire part of the house. Ants the first night. Everyone got bit. So many we had to get a hotel and hire someone to come spray. Information giving out EVERYONE. Salea people showing up even at night.

The team I worked with included people in San Antonio and in Austin. The only person that did their job on time and checked on us to make sure everything was ok was Thomas G. Everyone else didn’t know how or where to do their job correct. Starting off with the loan advisor who always had to ask a manager to do anything, then he never sent us our paper work for closing so when it was time to close and we were almost keys in hand that were like we need more money from y’all! Nope that’s not what this contract says, so they went and made a new one and had us waiting there! It was horrible! Then the quality of your home is subpar, all basic materials, they don’t provide full landscaping for sod so half of our yard is sod and the other is weeded grass that the city doesn’t come to cut (on their side of the fence), a lot of unsure attitudes dealing with Lennar. I gave two stars because I’m blessed to be able to even have a home, but their materials are cheap and their homes here in San Antonio aren’t meant to be forever homes just in the meantime homes unfortunately. ... More

These homes are not tailored to buyers, just to sell, if you expect that they will make even small changes to layout, color or anything for you, to the home, then you would need to go through a different builder, because they don't do that here, my experience is not a good one, so I will not recommend to others.

I recently bought a home with Lennar what started a smooth process quickly went sour.. As expected the lender needed a lot of information and documentation which was fine but as time went on they kept going back and fourth on what they needed even asking for forms that were not available and disregarding the documents I sent that had the information they were looking for although a long process and poor expectations being set I understand it’s a lot to work with but could have been made easier and more coordinated. When I finally closed on the hike after changing the expected move in date twice and doing the final walkthrough the house was a wreck. Mud all throughout the house and walls, a small hole in the wall, caulking removed in large areas, light figure hanging from the ceiling, someone used the bathroom and don’t flush their feces, along with trash laying around the house and more if I’m being honest I thought I was in the wrong house. I was promised the house would be cleaned and the driveway/sidewalk power washed the morning of closing and clearly neither were done. I submitted a claim to have texture redone in two spots and that was done but then was promised the painters would come the following Tuesday. Tuesday came and I’m sure you can already guess what happened. No communication was made or effort to reschedule the paint for the texture and I am still currently waiting. I let them know and got no response. Everything that was promised to me was not received the bare minimum was not received I truly was very unhappy with this experience especially it being my first home. ... More

I think before closing everything has to check 110% before you hang keys , also once keys are handed any issues should be taking care off ASAP CAUSE IF THATS THE CASE WITH ISSUES INSIDE HOUSE then I think should be a priority to get it fix and not have to wait 4 to 6 weeks to get it fix

Home has a lot of issues to fix, starting and not limited to essential things as foundation, flooring and walls. Communication has been overall decent, however follow ups has been completed due to some of the first issues reported are still pending. At this time, after 2 months of bought the house, several items to fix are pending.

Purchasing: the house was appraised for 20k less than listed, which is a positive. Our financing representative convinced us to negotiate our offers, until we met at 5k over the appraisal. We later discovered, through our realtor, that she has never seen anyone pay more than $500 over appraisal. We definitely felt swindled. Realtor: The only services she provided were leaving a key available on a lock box, informing us of the discrepancy in appraisal price after we signed, and sending a low-quality video of a walkthrough of the house. We purchased virtually due to distance and work limitations. The effort provided did not justify the 6% Realtor Fee. House: Trash was left scattered throughout the property, including inside. Concrete, grout, liquid nails left on garage floor and driveway, very difficult to remove. Dried grout in guest bathroom sink. Material: Flooring is cheap, bowing in several areas when we arrived. Pending service request as of two weeks at this time. Crooked tile in master bathroom, cheaply thrown together. "Seat" in master shower is slanted enough that products fall occasionally. Transformer in garage was non-functioning, causing doorbell to be inoperable, had to be replaced within first week. Ring Doorbell was not present, had to request install. Outlet beneath kitchen sink only had one functioning outlet. Replaced within first week. X2 shelves missing from cabinets in kitchen. Service request pending for two weeks as of this time. Sticky residue from floor installation throughout hard floor surface. Several spots of flooring missing finish. No vent in pantry. Becomes warm and humid with door closed. Concrete blowout x2 beneath front door. Service request pending for two weeks as of this time. Garage: not insulated, due to being considered "not a living space". Considered "2 car", we have one sedan and SUV that barely fit together. Highest recorded temperature inside was 115, prior to us insulating it ourselves at own cost. Door is not motorized, installed after move-in at our expense. Appliances: Cheap models. Minimal functions. Purchasing Experience: Pressured to close early, with vague threat of "losing out on current model". As inexperienced as we were, we believed it. New Home Owner paperwork/bundle is still not provided to us. HOA has still not communicated with us yet. Pool: Small for relative size of community. Neighboring community (which we were told should not have access) visit daily. Pool secured with simple code. Water murky and trash overflowing on daily basis. Amenity Center: advertised, but nonexistent. Possibility of HOA lack of communication. There is no love in any of these houses, the fixes are cheap, and the company cuts corners on cost at nearly every opportunity. Examples: window screens are no longer included in new constructions. Only 20 ft of sod is provided to homeowners without the sprinkler systems (more must be added at new owners' expense to avoid yard erosion). No gutters are included on any of these homes. I will not be conducting business with Lennar again. I will not refer anyone, who I genuinely care about, to Lennar or any business associated with Lennar. The quality of work resembles an assembly line with minimal to no quality assurance or attention to detail. It is obvious Lennar builds houses as quickly and cheaply as possible and pressures potential customers into purchasing as quickly as possible, leaving no time to notice discrepancies. We were an ideal family for this business model, as we were purchasing from a distance and had not actually seen the house until we were provided with the low-quality video from the realtor. Novice and inexperienced homeowners are the ideal clients for them. ... More

We had a very bad experience with this property. We did online closing and later when we visited, we found the grass Sods completely dead and it was never watered. When enquirer about this with Lennar, they said the property is closed and it’s not their responsibility and also it will not cover in warranty as it’s outside. We also saw cracks in window and a big hole dug in the backyard which we reported and the response was snail paced. Really bad customer service and carelessness on part of Lennar

Still having issues. Poor response