Lennar Reviews in San Antonio, TX

If you want to purchase a brand new house with little attention to detail/quality of workmanship, this is the place for you!

Don't go with Lennar. They have some great people working there, but the company is run poorly. Someone at the top needs to be fired.

Home is brand new and has issues that have not been fixed. Minor issues but still haven't been fixed.

I could not have been more disappointed in the treatment we received and the number of fixes and repairs required for a BRAND NEW HOUSE. The Lennar Title Office was absolutely horrible we were lied to repeatedly, just terrible.

Don't sign papers until after they lay sod!!!!!

You better think twice and get a second opinion.

The communication throughout this whole process has been terrible. The building of the home was a total rush job. The NHO was a disaster. 2 more walkthroughs were needed to make sure all the repairs and touchups were done. I will never work with Lennar again

I was verbally promised backyard grass and 3 trees upon moving in to my new Lennar build (as incentive). It’s been 4 weeks since move in and I have 2 trees and no grass in the backyard. Lennar will do the bare minimum for you as a customer because they only care about moving you in fast! Be careful.

This was my first and likely last experience with Lennar. Our sales agent (Christian) was only looking to make a quick sale and I unfortunately did not realize this until it was too late. He became unresponsive to concerns after we signed our initial contract. The Lennar concierge (Del) was not professional and bother line rude. It took longer than necessary to have our concerns addressed after our inspection and walk through. This was purchased as a rental property and we had planned to buy another property but have since changed our minds given the experience. The only positives in this whole experience was our Lennar mortgage loan officer (Brianna). She was an angel. Also the customer service agent (Jose) who did the final walk through was polite and kind Lennar needs to teach their employees that customer service does not stop with the home purchase, but rather begins after the sale has been made. I don't plan to recommend Lennar (especially not the team that worked with us) to family and friends. ... More

The home buying experience I had with Lennar was just horrible. It seems like all they care about was me closing as soon as possible. The workmanship for this 340,000 house is so horrible. I am still dealing with issues to this day. I have paint and texture all over my light fixtures, flooring issues, spray paint on my floor. The biggest thing that was so bad was the communication. I have spoken to managers , directors and rude consiglieri’s and it was as if the right had no idea what the left hand was doing. if I had know certain things like the HOA mandatory internet and other things I would NOT have purchased this home. I did believe Lennar to be a great home building company given they are one of the largest in the country, but now I am selling this home as soon as I can. My “ premium “ home is no more than an overpriced spacious poorly built track home. ... More

Thus far I have encountered many issues with construction failures in my new home. Issues such as crooked walls. Missing components. Central air and heating problems. Flooring issues with instalation flaws. No windows screens to save lennar money. Front yard still has installation failures, it appears as if they just went on to the next job and forgot about it. No personal follow up on new home. Last walk through was fast, sign here intial there. In 5min it was done. Never saw or heard from anyone again. I could go on but I won't you get the picture.

Financing was easy. Workmanship is the absolute wort. My Brand New home was not detailed at all. My stove I was told it was on when they did their inspection it was UNPLUGGED. My flooring was put together with bits and pieces. Lots of little pieces landscaping cheap only 20 feet of sod when I have at least 50 feet needed to cover yard. Big gaps that my dog got out under the gate. I didn’t realize how small the door entry to the bathrooms are my walker doesn’t fit through the door. Bee nest in my garage it’s my problem. I just moved in. I’m allergic to bees No upgrade center. You pay HOA fees even though the pool is not ready the workout area is not ready but you can pay every month that it’s incomplete. Would I buy again from Lennar. No. I would not. Buyer beware. ... More

Got a 2 story new home it's 1,950 square feet and they installed a 2 1/2 ton unit that does not cool properly the way it should they have gone out 4 times and still can't find solution and they know that the problem is that the unit is to small for house doent cool it at all down stairs till this day they haven't resolved anything and it's been over a month!!!!

I can't speak on craftsmanship after only owning the house for 2 months time will tell. But while in process of purchasing the house I worked with Aurora, as my mortgage agent. The amount of incompetence I experienced was astonishing I had to resend the same documents 4 or 5 times I can only assume because she didn't read my whole emails. Even after the house was closed I had issues with her threatening me legally because I stopped responding until I finally had to break down the math myself to show this "expert" how bank accounts work the threatening emails and letters have stopped for now I assume she finally figured it out. I am a real estate investor that was looking to buy another house in this neighborhood but my experience in the purchase of this house has made me look elsewhere ... More

First and foremost, I like my Lennar house. I liked the interest rate and the FHA down payment. As for Lennar, I have little respect for them as a company. They offered me an in person closing, then denied me one. They promised a small amount of touch up paint, then denied me one. Lennar homes are build with the cheapest materials available, by the cheapest labor possible, and with no evident skill or pride in the finished product. Lennar builds homes as a vehicle to get money from all aspects of the process. Lennar Mortgage, Lennar Title, Lennar Insurance, etc. Then they sell your mortgage in the first month. But they aren't done. They write in the contract that every time the house sells for the next 99 years, they get a $3,000 builders fee. If you disagree with any of the stipulations they add, you don't get the house. And you won't know about many if you don't read everything. Lennar developments have HOAs, but they are not what you are thinking. Lennar HOAs are run by Lennar folk and investors until 100% of the homes are sold. Some in Austin are over 13 years old and still run by Lennar. If you wanted to be involved, even just to watch, they will let you once meeting a year. The rest of the time, we have no say, no clubhouse, no pool. But they take out HOA dues and spend it with no accountability to the homeowners. Deep breath. I am happy enough with my cheaply made home. I have the tools and skills to fix what they deny to fix. Overall, I have great neighbors and have made many new friends. I look forward to having you here! (Be sure to pay for an outside inspector before you sign!) ... More

They offered great interest rate but be aware of hidden charges and surprises during the buying process. The craftsmanship is below average. You might encounter rudeness from the sales rep too. I do not recommend this builder.

Lennar rushed me into a home that wasn’t ready to be moved into. Everyday I see more and more things that should’ve been completed before I moved in. luckily I still have a year left to get things corrected, but it should’ve been ready to go before I closed. I’ll know not to purchase with Lennar again in the future

First the details of the house could be better. Flat wall paint that shows every touch. does not cost a lot to use a different paint. My walk through was not good. Door frames were horrible and had to be replaced. Flooring was buckled in the living and dinning room. Replaced in several time and still could not get it right. On day of closing I walked the house again. The flooring is two different dye lots now. Not enough time to change it before closing. Tape and texture does not match in enty due to them having to fix it. Overall, I would not purchase a house from Lennar.

Good day, Over all the loan process with Lennar mortgage was pretty much straight forward. Kim and Susan were Johnny on the spot telling me when I missed something or they needed something else and I think we work pretty well together. As for the support for other Lennar staff some was good and some was very poor. Sometimes I would call and ask a question and no one would call me back. My wife called and asked, in the brochure it shows the house comes with a refrigerator, washer and dryer and wanted to know about this. But as of today we have not received an answer about why our house did not come with this items. This is a text I sent to one of Lennar employees; Could you please stop by sometime in the next couple of days (and my address) this is his reply, What are you needing? I’m pretty busy tied up with a lot of home. At another time, I showed other employee a letter from the water company that I received about the Backflow Prevention assembly that Lennar had install and he said someone from Lennar will contact you about this, no one contacted us about the letter. With no one calling me back or getting back to me, I just stopped asking Lennar employees anything, I just do what I have to do to get things done. As for the house itself, at first it all looked pretty good, now that we are in, we are seeing all the mistakes. The good part is, in my case it all seems to be little stuff (attention to detail stuff) like; paint all in the wrong places, on the carpet, on the tile, on windows. The grass, trees and bushes were in bad sharp, about a 4 x 16 foot strip of grass was dead, one of the tree was broken off at the top and 2 of the bushes were dead. I texted one of Lennar employees, he did not call or text back. So after about 4 or 5 days I called him and he answered, I asked about the warranty on the trees and grass again and he said that there was no warranty on trees and grass, that’s pretty strange since Lennar pay a lot of money for these items. I think the main reason why the grass and bushes were dead were because they should have been planted 2 to 3 days before closing, not 3 to 4 week before closing where no one takes care of them. As for the sprinkler system I had to dig out 3/4 quarters of the heads so the grass could get the proper watering that it needs. As for the sidewalk, big chunks of cement on the sidewalk. If a kid was riding his/her bike and hit one of those chunks of cement they could crash and get hurt. All or most of this items should have been caught by you Quality Control (QC) team or at least the person who signed off on that certain project (paint and grout all over the master shower, whoever signed off on the shower, stating the shower is complete, should have seen all the paint and grout, I wear glasses and I seen the paint and grout without my glasses on). No A/C filter in the Air Conditioning unit, who knows how long ago the A/C unit was instilled and running without a filter. Your QC person needs to go back to Quality Control school and get recertified. I know there is a Quality Control school because I was one of the instructors at one of the schools for the DOD (Department of Defense). The big questions is, would we recommend Lennar homes to other buyers and the answer is NO. With no one calling us back, and text like, I’m busy, what do you need. The bottom line is I was a customer before I bought the house and I’m still a customer after I closed on the house. The only difference is that after closing I can write good things about Lennar or I can write bad things about Lennar with firsthand experience. Here is a good example of your great service; I received an email from Kim on 8 March 2023 stating that my loan will be sold. I emailed Kim on or about 2 April asking about this and here it is the middle of April 2023…. and pro for the course, I did not received a reply back. ... More

I read some of the horror stories about Lennar Homes and thought that it was just people that were angry over ridiculous nonsensical things. However, I can tell you firsthand that the finish quality craftsmanship is so poor and so unchecked they have no quality service control whatsoever. The house was full of so many poor quality finishing that I had to make a list that should never have had occurred of the poor, finishing quality of the home. I have bought probably 16 homes during my life and I even worked for companies that build homes and I’ve never seen poor quality control ever people get excited when they buy a home and they look around real fast but if you look at all the baseboards all the trims around the doors, actually look at the walls in the joining of the walls to the ceiling, checking the cabinets and the quality of the fitting of the of all these moldings and cabinets and the quality of the actual finishing product. Then you will see so many poorly done finishing that you wonder how they even sell any homes I’m trying to be polite here so if you want to have pictures, I’ll send you pictures of my finished home and everything that I am making Lennar do again to make it right it is horrifying and honestly I am aghast at how poorly this homeless finished good luck. I wouldn’t buy here. Good luck! ... More

We thought we were working with a reputable company but soon realized our sales representative Kristy at new Braunfels was the ONLY GOOD THING about our experience at lennar. Our construction manager Trey couldn’t have been more passive and untrustworthy, he was here bc it gave him a paycheck not because he wanted to deliver a quality home. The sub contractors you guys allow to work on the homes I’m baffled. I do no construction but have already fixed all the cosmetic issues your contractors left behind and Trey refused to have them come back and fix, one example of many the masonry guys left mortar all over our driveway/porch which dried and never got scrapped up so now we have dry mortar all over our driveway (Trey specifically said while we were on our way to closing that the power was guys were coming to get it up not to worry. Well that didn’t happen) . We’ve talked to all the neighbors and everybody has a story on how terrible their experience was with lennar as the builder of their home. The only reason we stayed was because Kristy went above and beyond 8 month pregnant, coming in early to clean up after the terrible cleaners had already supposedly cleaned. Scrapping paint off the floors herself. If it wasnt for Kristy fighting for us and trying to correct lennar mistakes the best she could we would’ve walked away no matter the fact that our started home had already sold and we wouldve been homes less for the time being. ... More

After seeing the model home I was excited to I purchase one. But when we came to do the 1st inspection it was pretty bad. I was not impressed with the quality of workmanship. It looked like there was no pride with the work being done. We chose to complete the sale and work on making the home look better. And fixing what was wrong.

We exptected better workmanship and quality from Lennar but ran in to so many issues and obstacles. Poor Construction Manager did not fiish up some of the work on time and we even extended our move in date to help accomodate their delays.

I am overall so disappointed in my new home and the experience that I had purchasing that, six months in, I am considering selling. I have already had leaks around the toilet because the pedestal sat too high - no one bothered to fix it before I moved in. They had to remove the toilet and the flooring, sand down the large concrete bump in the foundation and replace the flooring and toilet - an easy fix if you do it right the first time. I was without full use of my master bath for about 3 weeks while this was being done. After 3 "final" walk throughs almost none of the items we listed were complete. It was closing day by then and I just had to go with it. None of the doors is hung correctly leaving large gaps around doors - the laundry room door is so warped that I am not sure how they hung it. My house was not the most expensive, so I conclude that they either just didn't care about our homes in favor of the more expensive ones or that is just how they do business. They market these homes as the"everything is included homes" when in reality that couldn't be further from the truth. They don't even include doorbells! You basically get your four walls. I will give them credit for including a tankless hot water system and insulating the water pipes well - other than that - I've got nothing good to say. ... More

Our closing date changed 5 times. We are still waiting for a replacement kitchen drawer and it’s been 4 months.