Lennar Reviews in San Antonio, TX

I hope this information is shared with other potential buyers. People must understand that buying a house process, is a for-life transaction, which makes the house buying decision a very important one in your life. In looking back to the time when we closed on our house; it was a very difficult road to get to the point where we are today. We had to make sure the final buyer walk were done, and all details found on the house were notated and addressed. in a timely manner. We hired an independent inspector to inspect the house. All issues found by the independent inspector were mostly workmanship issues. poor termination, wrong doings, and poor quality control issues. I am not a first time house buyer, and my expectations are, that the builder turns a house to the buyer (me) as promised. My expectation was to walk into a house that resembles the same standards of the model homes that I was shown, when I was doing the shopping for a house process. And this was not the case. It took many calls, emails, text messages, etc. to get the customer service dept. address the issues I kept finding in the house. I feel, this whole process of calling Customer Service Dept. would had been unnecessary if the house I purchased, was turned into me, the buyer in the same conditions of the model home I visited. That was my expectation. thank you for reaching out. ... More

The selling agent kept me apprised of the construction process and the seller's concessions made this homebuying opportunity affordable.

Sales agent was outstanding. He helped us a lot!

We faced some challenges right off the bat with our first pick home getting sold, literally as we were signing our salesforce documents, however in the long run we got a much nicer house with better amenities for roughly $200 more a month. After that things went pretty smoothly right up until we had to start dealing with Lennar Finance. It was extremely frustrating having to upload the SAME requested documents MUTLIPLE times, receiving incorrect cash to close amounts, & trying to get ahold of people was like pulling teeth. Also, while dealing with finance, there were mistakes made with our master shower due to build plan changes & miscommunication with the builder/contractors which ended up pushing our close date back about a week. Once all of these challenges were worked through, we finally made it to closing & it was totally pain free experience. I’d like to thank Phil, Trina, & Joel for all the help during our home buying process. ... More

The lending process is broken at your company and my loan officer Adam needs some serious customer service training...the bright spot was Diana the processor and Jose the sales agent if it wasn't for those two I would have walked ...

My realtor agent was amazing! Josh and Stephanie! Lennard was great too! Having to get someone to come over and fix things needs fixing.

Lennar folks were and are great. My problem is with the drainage and the Sprinkler people who were uncooperative and absent.

Purchasing went smoothly, but then once in the house and items discovered that needed fixing, well then...that takes some time and effort getting anyone to come back to actually fix it. You have to call and call, then call some more and it still isn't fixed. I don't like having to be the squeaky wheel, but if that's the only way to get them to come back, I'll be squeaking all day long.

If i didn't need to move i would not have closed on this home. Did the walk through and marked issues. Came back to check the work and they created more issues. Filled 1in gaps with caulk. Cut into siding above where the repair was. Pained over areas of repair outside and the paint does not match. Told us to wait 1 month to see if colors match after a month. Paint still does not match. They said if it didn't match they would repaint the house. Still waiting. Our sod sat on palets for 5 days before they installed. I have watered 2x day everyday as instructed but it is still dead. I WOULD NOT EVER RECOMMEND LENNAR. The model homes are beautiful but you do not get the same workmanship on your home. ... More

The process was fine. I wish that Lennar added the small area of grass in the backyard and screens for the cost. But other than that all has been well thus far.

I came to SA from out of state and had to handle everything via phone calls. My first point of contact in the sales office, Diana, was the most wonderful, sweet, and helpful person. She got me the information I needed so I could set up an appointment for my realtor to come take a look the very next day. I decided to do it! It was 25 days from first Google to standing in my new home for my final walkthrough, meeting my construction manager Tony, who let me follow him around asking a ton of questions while he touched up a few last minute details. The Lennar team got everything together and made it happen on my timeline. To say I am grateful is not enough! I had such a positive experience, I always tell people who are looking at homes to start with Lennar. My home is beautiful, and I am so happy I made this choice. ... More

This will be THE LAST time I ever buy a Lennar home and I will tell everyone who asks me, how crappy this house is. We basically only moved forward with the purchase because it was buy this house or be homeless. We pay so much money for a house that comes with the bare minimum. We don't even have a back yard water faucet and live facing a retention area. If that area ever caught fire, we have no way of helping contain that. No window screens, our home inspector was shocked with no screens. The door ways to the restrooms are not wheelchair accessible as they are so narrow. We live in TEXAS and the home came with no ceiling fans. The walls and insulation are so weak, someone standing at our front door or even on the front porch can hear us speaking inside. We had our first storm last night and it felt like the house was going to blow apart. The workmanship of the painting in the home is bad, we can see imperfections everywhere in the framework. Poor experience from the salesman we used to the closing. Never again! ... More

Watch out for the quality of the build. Look at a finished home other than the models.

it was the worst experirnce I have ever had in purchasing a home.I have bought homes before and nothing like this I felt intimidated, the mortgage people the escrow people seemed mot to know whst they were doing making me do thingd over andover No more lennar forme!!!

I knew coming into this that buying a house can be stressful but it definitely could be better with the right help. When i went to see the house Ana was good, however the second i was moved to lennar mortgage the nightmare began, the loan officer Wesley he eas good at the beginning, then there was a LOT of miscommunication, changes of information and to make it worse to be honest i felt i was gaslighted towards the end, putting me in a position where i had no choice but to buy. The person that was supposed to contact me and introduce herself before closing I NEVER received such call, waited 2 hours at the office and saw her once for like 1min. I was told an amount at the beginning ended up being a much higher one that to be honest I would’ve pay that amount for the house I actually wanted but because Wesley at the beginning after like 5 very persistent calls he reassured me a much lower cash to closing. Then i had an issue with a credit card payment putting me for the very first time in 4 years in red with the bank for a n extremely late paymenT. I trusted the team even tho i have several family members with awful experiences with Lennar, but I wanted to give it a shot, and it was a very disappointed, frustrating experience. After move in, its been highly difficult , the address doesn’t work , i find myself walking 20min back and forth from my house to the office because no delivery seems to find the address, I finally after a month got my mailbox keys and they don’t even work. My neighbours are great, and im trying to grow love towards my house, thats the OnLY positive thing. ... More

Excellent process and great house

I chose a base model house and consider myself a DIY person . So I made quite a few upgrades myself. The guys at Lennar are helpful and reply fast to issues found.

My experience was good, until the lack of construction keys control resulted in a Burglary of my new house. Caution, upon closing ensure your keys are recalibrated to cancel all others. However the overall experience was positive. Good staffing and responsive to assistance in purchasing. Excellent noteworthy support from Natasha, Chris, Yolanda, Miranda, and inclosing MyKayla,

I have had problems with the landscaper and have absolutely no help getting the problem resolved! I had an agreement with Debbie from Double H as of 8/25 to install the rest of my sod for $525 when they finally got around to installing my sod that came with the home, which was already 3 weeks late. I emailed her on 9/9 to find out when the install was and she doesn’t reply until 9/12 at 8:26am and says they are installing that day but they are no longer installing for homeowners. Then she tried to use some excuse that it had to be paid 3 days in advance, which if I was told when it was going to be installed I would have been able to pay it in advance. I requested help from Lennar since it was their landscaper that went back on their word, but got nowhere and Debbie at Double H just kept hanging up on me. I feel very let down by Lennar knowing they could have done more. And I would definitely not recommend Double H Landscaping to anyone! I believe she went back on her word because I didn’t use them for my sprinkler system which they were $1000 more than who I got it from and they proceeded to break 4 sprinkler heads while installing my sod that they did put down!! Very poor customer service!! ... More

Worse experience in my life. Lennar has different departments and they don’t communicate with each other. Zach the sales spokesperson for the area was useless, couldn’t be found no text, or call. I seen him only one time out of 5 months. He was always off or on vacation. No help. The builder hired bad contractors to do the plumbing and had multiple leaks that needed to be correct before closing. The cleaning people flooded my house because the builders didn’t tell them they haven’t completed a flow test yet. Abraham my loan officer was unaware of certain charges to his own closing disclosure and couldn’t explain them to me. Even now after a month of being in the house Lennar Title called me and said they forgot to have me sign a document a whole month later. A week before closing the new plumbers found a bulging pipe underneath my house had to rip up the foundation in my kitchen to fix. My closing date moved 5 times from the original June 21 to Aug. 11. I say this emphatically do not, do not chose them as a builder. Only saving grace was Matt after I couldn’t contact with Zach, Matt was there to help me and my family go through the process and keep me updated. To say all of that I wouldn’t have pick them. Good luck. ... More

The closing took so long that we rushed to move and once we were in the house we started to notice things we should not never have accepted. The walls paint has cracks almost in every room. And there is a kitchen cabinet damage. We felt like our need to move was so evident that they were not listening to our complaints. Also we were not told the internet cables were not in place. It is very important for people to know ahead of time to plan things out. We work from home and it was very inconvenient for the first weeks to find out what needed to be done temporarily.

In March of this year our partnership began with Lennar Homes. A significant change in our family prompted the need to search for a home that could accommodate accessibility needs for our family member. Though the process took over 4 months the team responded to each request. One team member went over and beyond in their exemplary customer service and consistently demonstrated a home buyer centered approach. Travis, New Home Orientation representative, attentiveness to details, follow through for items that required attention, the willingness to research questions with prompt response and resolution, created a comfortable buying experience. Travis was professional, prompt, responsive and consistently had a positive welcoming attitude of ready to serve. ... More

Absolutely terrible. Haven't been in two months and we have massive cracks in the walls. The doors don't shut or latch and they have fixed them 5 times already and they still don't work. We don't have running cold water. I have called over and over and I just get the run around and nothing happens. We still have things broken from our initial walkthrough that should have been taken care of when I moved in. Ive asked to get someone else to be put on the case and nothing happens and the same guy Rene doesn't help or schedules and no one shows up. Stay away from this company.

Never meet sales associate, never had the immensities explain to me, was never told how to acquire the amenities. now at the closing the notary spent more time with me than Lennar’sl closing agent. The notary had no answers for any of my questions. When lennar’s closing agent finally arrived she could not answer questions that I had , probably into a bigger hurry to go to lunch. Now the house well prepared but lacked attention to the small details therefore I rate the house a 3.5 out a 5

This is our first new home purchase and Lennar made it very easy for us along our journey. Larissa was our sales agent and she was incredibly helpful and responsive every step of the way. The in house financing was also such a great experience. We love our new home! Lennar did a great job all around.