Lennar Reviews in San Antonio, TX

I encountered many issues during my entire home buying process. The only highlight was my original representative when I first visited the new subdivision. Most of my issues stemmed directly from my mortgage loan officer not responding to my messages, and even giving my wife and I the wrong loan number. I’m in a fortunate position where most of my coworkers are in the process of buying homes and am able to steer them away from Lennar.

There's a lock of pride in the quality of the workmanship. Very dirty home upon closing. Random nails sticking out of home and poor masonry job. I inherited projects in this new home to fix up what wasn't done. Garage has holes cut into sheetrock for the garage door. Just looks tacky. Floorplan is amazing, yard was fully sodded and beautiful. Customer service rep did an amazing job getting our punch sheet done in our walkthrough! I'd defiantly work with her again, she was on our side in this process!!

First the details of the house could be better. Flat wall paint that shows every touch. does not cost a lot to use a different paint. My walk through was not good. Door frames were horrible and had to be replaced. Flooring was buckled in the living and dinning room. Replaced in several time and still could not get it right. On day of closing I walked the house again. The flooring is two different dye lots now. Not enough time to change it before closing. Tape and texture does not match in enty due to them having to fix it. Overall, I would not purchase a house from Lennar.

Good day, Over all the loan process with Lennar mortgage was pretty much straight forward. Kim and Susan were Johnny on the spot telling me when I missed something or they needed something else and I think we work pretty well together. As for the support for other Lennar staff some was good and some was very poor. Sometimes I would call and ask a question and no one would call me back. My wife called and asked, in the brochure it shows the house comes with a refrigerator, washer and dryer and wanted to know about this. But as of today we have not received an answer about why our house did not come with this items. This is a text I sent to one of Lennar employees; Could you please stop by sometime in the next couple of days (and my address) this is his reply, What are you needing? I’m pretty busy tied up with a lot of home. At another time, I showed other employee a letter from the water company that I received about the Backflow Prevention assembly that Lennar had install and he said someone from Lennar will contact you about this, no one contacted us about the letter. With no one calling me back or getting back to me, I just stopped asking Lennar employees anything, I just do what I have to do to get things done. As for the house itself, at first it all looked pretty good, now that we are in, we are seeing all the mistakes. The good part is, in my case it all seems to be little stuff (attention to detail stuff) like; paint all in the wrong places, on the carpet, on the tile, on windows. The grass, trees and bushes were in bad sharp, about a 4 x 16 foot strip of grass was dead, one of the tree was broken off at the top and 2 of the bushes were dead. I texted one of Lennar employees, he did not call or text back. So after about 4 or 5 days I called him and he answered, I asked about the warranty on the trees and grass again and he said that there was no warranty on trees and grass, that’s pretty strange since Lennar pay a lot of money for these items. I think the main reason why the grass and bushes were dead were because they should have been planted 2 to 3 days before closing, not 3 to 4 week before closing where no one takes care of them. As for the sprinkler system I had to dig out 3/4 quarters of the heads so the grass could get the proper watering that it needs. As for the sidewalk, big chunks of cement on the sidewalk. If a kid was riding his/her bike and hit one of those chunks of cement they could crash and get hurt. All or most of this items should have been caught by you Quality Control (QC) team or at least the person who signed off on that certain project (paint and grout all over the master shower, whoever signed off on the shower, stating the shower is complete, should have seen all the paint and grout, I wear glasses and I seen the paint and grout without my glasses on). No A/C filter in the Air Conditioning unit, who knows how long ago the A/C unit was instilled and running without a filter. Your QC person needs to go back to Quality Control school and get recertified. I know there is a Quality Control school because I was one of the instructors at one of the schools for the DOD (Department of Defense). The big questions is, would we recommend Lennar homes to other buyers and the answer is NO. With no one calling us back, and text like, I’m busy, what do you need. The bottom line is I was a customer before I bought the house and I’m still a customer after I closed on the house. The only difference is that after closing I can write good things about Lennar or I can write bad things about Lennar with firsthand experience. Here is a good example of your great service; I received an email from Kim on 8 March 2023 stating that my loan will be sold. I emailed Kim on or about 2 April asking about this and here it is the middle of April 2023…. and pro for the course, I did not received a reply back. ... More

On the date of escrow closing on 1/30/23 we supposed to get the keys to the home after the final walk through at 10am. Lennar made us wait the whole entire day then they finally handed us the keys after 7pm. We have purchased several brand new homes with various builders but never experienced such escrow problems. It was a shock to us that Lennar hardly fixed anything since the first walk through. We were so stressed out because we had to be at home every day for 3 consecutive weeks to allow Lennar to do the fixes but unfortunately Lennar had too many problems. Workers showed up at home without any tools, they did not know what to do because there was no Lennar supervision around. Worst yet the workers were very young especially not speaking a word of English. This kind of episodes kept repeating for 3 weeks long and up until last week things barely got done. We wanted Lennar to refund our money so we can buy a home somewhere else with better quality and timely maner of home delivery as promised. We have experienced tremendous amount of stress and bad experience with Lennar. If we have to write it would be pages long. It would be best that Lennar reach out to us so we can detail our bad experience. We have text messages to prove our efforts in communication with Lennar. ... More

I read some of the horror stories about Lennar Homes and thought that it was just people that were angry over ridiculous nonsensical things. However, I can tell you firsthand that the finish quality craftsmanship is so poor and so unchecked they have no quality service control whatsoever. The house was full of so many poor quality finishing that I had to make a list that should never have had occurred of the poor, finishing quality of the home. I have bought probably 16 homes during my life and I even worked for companies that build homes and I’ve never seen poor quality control ever people get excited when they buy a home and they look around real fast but if you look at all the baseboards all the trims around the doors, actually look at the walls in the joining of the walls to the ceiling, checking the cabinets and the quality of the fitting of the of all these moldings and cabinets and the quality of the actual finishing product. Then you will see so many poorly done finishing that you wonder how they even sell any homes I’m trying to be polite here so if you want to have pictures, I’ll send you pictures of my finished home and everything that I am making Lennar do again to make it right it is horrifying and honestly I am aghast at how poorly this homeless finished good luck. I wouldn’t buy here. Good luck! ... More

The entire process was stressful. They were "accommodating" but only after I said I would not be purchasing the agreed upon house. The closing process itself was a nightmare. I had to ask off 4 different days from work for the closing date because it was always up in the air. Living here for about a month, I still find subpar elements in the home. Flooring done incorrectly (which they "fixed" before moving in) granite countertops unfinished. Our downstairs is a cooler, while the upstairs feels like a sauna. This is the 2nd house we own, between my fiance and I, I don't recall anywhere near this experience with our 1st... Is it the worse possible scenario? No. Would I be willing to do it over if in the same position? Big no. ... More

We thought we were working with a reputable company but soon realized our sales representative Kristy at new Braunfels was the ONLY GOOD THING about our experience at lennar. Our construction manager Trey couldn’t have been more passive and untrustworthy, he was here bc it gave him a paycheck not because he wanted to deliver a quality home. The sub contractors you guys allow to work on the homes I’m baffled. I do no construction but have already fixed all the cosmetic issues your contractors left behind and Trey refused to have them come back and fix, one example of many the masonry guys left mortar all over our driveway/porch which dried and never got scrapped up so now we have dry mortar all over our driveway (Trey specifically said while we were on our way to closing that the power was guys were coming to get it up not to worry. Well that didn’t happen) . We’ve talked to all the neighbors and everybody has a story on how terrible their experience was with lennar as the builder of their home. The only reason we stayed was because Kristy went above and beyond 8 month pregnant, coming in early to clean up after the terrible cleaners had already supposedly cleaned. Scrapping paint off the floors herself. If it wasnt for Kristy fighting for us and trying to correct lennar mistakes the best she could we would’ve walked away no matter the fact that our started home had already sold and we wouldve been homes less for the time being. ... More

This was my 2nd home purchase and it was definitely way worse then my 1st. My main issue was the sales representative from lennar. With how poor the service was it was like they didn't want me to buy a house.

Multiple delays with construction, appliances and closing. No communication with home buyer. Sales, construction, loan officers & closing don't communicate with each other. Don't respond to phone calls, texts or emails.

The lending process is broken at your company and my loan officer Adam needs some serious customer service training...the bright spot was Diana the processor and Jose the sales agent if it wasn't for those two I would have walked ...

I have had problems with the landscaper and have absolutely no help getting the problem resolved! I had an agreement with Debbie from Double H as of 8/25 to install the rest of my sod for $525 when they finally got around to installing my sod that came with the home, which was already 3 weeks late. I emailed her on 9/9 to find out when the install was and she doesn’t reply until 9/12 at 8:26am and says they are installing that day but they are no longer installing for homeowners. Then she tried to use some excuse that it had to be paid 3 days in advance, which if I was told when it was going to be installed I would have been able to pay it in advance. I requested help from Lennar since it was their landscaper that went back on their word, but got nowhere and Debbie at Double H just kept hanging up on me. I feel very let down by Lennar knowing they could have done more. And I would definitely not recommend Double H Landscaping to anyone! I believe she went back on her word because I didn’t use them for my sprinkler system which they were $1000 more than who I got it from and they proceeded to break 4 sprinkler heads while installing my sod that they did put down!! Very poor customer service!! ... More

Home was not ready even after closing used cheap tiny doors for interior put ugly marble that had major flaws in for kitchen for everyone to see air conditioning sucks can’t keep up so constantly on with little to no air flow .concrete is unlevel no window screens how cheap skate is that total bs no medicine cabinets or refrigerator also was lied to was told heating was not gas I told them I didn’t want gas heat or I didn’t want it didn’t find out tell closing that it was bs leaving me stuck with it

After seeing the model home I was excited to I purchase one. But when we came to do the 1st inspection it was pretty bad. I was not impressed with the quality of workmanship. It looked like there was no pride with the work being done. We chose to complete the sale and work on making the home look better. And fixing what was wrong.

Work order after work order right after moving in

If buyin the home traditionally the company is good. However, we bought our home from out of state. The title company is horrible and does not do their job until it’s either very close or past due. I would rate them 0 out 5. Nothing got done with them unless I drove 1200 miles and walked into their office. The people who sell the home are great but once the home is purchased they aren’t very interested in helping with questions. The financial team is great. They will ask for everything in a timely manner and always do their best to answer the questions or point you in the right direction. The maintenance team for warranty is overall not the best. For our property the main maintenance guy does try but is overwhelmed with lack of communication from Lennar. Every time someone comes out to fix things in the home they come at very odd hours and never seem to know why they are there or have attitudes of how they have to fix the home. We were encouraged to close on the home earlier than expected, by the title and final inspection. Make sure you take pictures of everything and make sure it all gets into the report. They will tell you that don’t worry about it, it’s small we can fix that very fast and indeed won’t fix it. Our home has a lot of minor cosmetics but it’s been a hassle to get them fixed once the home was purchased because we trusted Lennar but don’t make that mistake. If I would of bought the house from inside the state I’m sure they would be a better company. ... More

If you want to purchase a brand new house with little attention to detail/quality of workmanship, this is the place for you!

Don't go with Lennar. They have some great people working there, but the company is run poorly. Someone at the top needs to be fired.

We exptected better workmanship and quality from Lennar but ran in to so many issues and obstacles. Poor Construction Manager did not fiish up some of the work on time and we even extended our move in date to help accomodate their delays.

Home is brand new and has issues that have not been fixed. Minor issues but still haven't been fixed.

Closing slipped 3 months from original closing date.

I am overall so disappointed in my new home and the experience that I had purchasing that, six months in, I am considering selling. I have already had leaks around the toilet because the pedestal sat too high - no one bothered to fix it before I moved in. They had to remove the toilet and the flooring, sand down the large concrete bump in the foundation and replace the flooring and toilet - an easy fix if you do it right the first time. I was without full use of my master bath for about 3 weeks while this was being done. After 3 "final" walk throughs almost none of the items we listed were complete. It was closing day by then and I just had to go with it. None of the doors is hung correctly leaving large gaps around doors - the laundry room door is so warped that I am not sure how they hung it. My house was not the most expensive, so I conclude that they either just didn't care about our homes in favor of the more expensive ones or that is just how they do business. They market these homes as the"everything is included homes" when in reality that couldn't be further from the truth. They don't even include doorbells! You basically get your four walls. I will give them credit for including a tankless hot water system and insulating the water pipes well - other than that - I've got nothing good to say. ... More

Our closing date changed 5 times. We are still waiting for a replacement kitchen drawer and it’s been 4 months.

Lennar missed the mark

For +200k the least they could do is add window blinds. Water softener as well but mainly window blinds. Also most homes have two sided sinks to wash and rinse. Nor just one. We still haven't had our AC aligned as promised. Workers getting attitudes with one another about who's in charge. So it took a while to get a part of our home repaired and as stated, AC still doesn't blow to entire part of the house. Ants the first night. Everyone got bit. So many we had to get a hotel and hire someone to come spray. Information giving out EVERYONE. Salea people showing up even at night.