Lennar Reviews in San Antonio, TX

Lennar responded:
Hi Edgardo, thank you for taking time to share a review. We would like to apologize for any issues you faced with the finance and mortgage teams during the buying process of your new home. If you ever have any items you would like us to follow up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Lennar responded:
Hi, thank you for your review. We are disappointing to hear about the poor experience you had with Lennar Title and the number of items that needed to be addressed after closing on your new home. If there is anything we could do to help follow-up, please contact us directly at corporatecustomercare@lennar.com, so we can assist. - Lennar Customer Care

Lennar responded:
Hi, thank you for this detailed review. We would like to apologize for any frustrations you have experienced with the finishes in your new home. Additionally, thank you for sharing your positive feedback for Thomas G. If you have any items you would like us to follow-up on, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Lennar responded:
Hi Roland, thank you for your review. We appreciate you taking the time to share your experience and we would like to apologize for communication issues you shared. If you still have outstanding items that need to be addressed, please send us a note at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Lennar responded:
Hi, thank you for sharing a review. If there are any outstanding items requiring attention, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Lennar responded:
Hi Henry, thank you for sharing your review. We are sorry to hear about your disappointment with the quality of your home and the communication you have received from the team. Please reach out to us at corporatecustomercare@lennar.com, with any outstanding items requiring attention and we will follow-up. - Lennar Customer Care

Lennar responded:
Hi Brett, thank you for taking the time to leave a detailed review of your experience. We apologize for the issues you have expressed regarding the lack of communication during the construction and completion of your new home. If you could send us an email at corporatecustomercare@lennar.com with any additional details, including contact information, we will follow-up for you. - Lennar Customer Care

Lennar responded:
Hi Aaron, thank you for taking the time to leave a review. We are sorry to hear about your disappointment with the finished quality of your new home. If there is anything you would like us to follow up on, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Lennar responded:
Good afternoon Michael, We’re sorry to hear that your homebuying experience did not meet your expectations and understand the frustration caused by quality and communication issues. We appreciate you sharing your feedback and are continuously working to improve our construction quality, attention to detail, and homeowner support. We look forward to providing a better homeowner experience moving forward. If there are any outstanding warrantable issues, please contact us at CorporateCustomerCare@Lennar.com so we can review and assist. Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Good afternoon, Evangelina, we’re sorry to hear that you feel that work was done poorly and you were not able to move in on fist closing day. We hope you are now enjoying your home and that moving forward, we can provide you with a better Homeowner experience. If any outstanding warrantable issues need our attention, please contact us at CorporateCustomerCare@Lennar.com so we can review and assist. Sincerely, Lennar Corporate Customer Care

Lennar responded:
Good afternoon Phillip. Thank you for sharing your feedback. We’re very sorry to hear about the issues with workmanship and the delays in resolving your concerns. If there are any items that still need attention, please email CorporateCustomerCare@Lennar.com
so we can review and assist. Sincerely, Lennar Corporate Customer Care

Lennar responded:
Hi Ronald, thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home, as well as any missing or incomplete finishes. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Lennar responded:
Good morning Brandon, We're sorry to hear you've experienced so many issues with your home. If you still have any outstanding questions or warrantable concerns, please submit a warranty/service request through your Lennar account. This ensures your request is properly documented and prioritized for a prompt resolution.

If you feel the need to escalate the issue, please email the details of your concern to CorporateCustomerCare@Lennar.com referencing this review, so we can follow up with the appropriate team.
Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Good afternoon, Robert, and thank you for sharing your experience with us. We're sorry to hear that we haven't met your expectations. We hope that as you continue your homeownership journey, we’ll have the opportunity to provide you with an improved experience.
If you have any warranty concerns, please don’t hesitate to reach out to your local Customer Care team by submitting a warranty request through your Lennar account. Your Lennar Account gives you access to helpful home maintenance information, allows you to easily submit and track service requests, and keeps everything related to your home in one convenient place.

Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Good morning, thank you for your review. We are sorry to hear we have not met your expectations.
If there are any outstanding warrantable issues, we encourage you to reach out to your local Customer Care Team by submitting a warranty request using your Lennar account. This ensures your concerns are properly documented and routed to the appropriate team for timely follow-up.

Sincerely,
Lennar Corporate Customer Care

Lennar responded:
Good morning Misty, We're grateful you took the time to share your experience, though we're sorry to hear it wasn't a positive one. Moving forward, we hope to earn back your trust as a homeowner and deliver the experience you deserve. If there are any warrantable items, please reach out to your local Customer Care Team by submitting a warranty service request through your Lennar account. This allows for proper documentation and helps ensure a prompt and thorough response from our team.
Sincerely, Lennar Corporate Customer Care

Lennar responded:
Thank you for sharing your experience with us. If you’d like to provide more details about your concern, please email us at CorporateCustomerCare@Lennar.com, and we will assist you in following up with the appropriate team. Sincerely, Lennar Corporate Customer Care

Lennar responded:
Thank you for sharing your experience with us. We’re sorry to hear about the condition of the home at the time of your inspection. We sincerely hope to earn back your trust by delivering an exceptional customer care experience moving forward.

If you’d like assistance in following up on these items, please send an email to Corporate Customer Care with the details of your concern and a reference to this review. Sincerely, Lennar Corporate Customer Care

Lennar responded:
Good morning, and thank you for sharing your experience with us. Your feedback is valuable to us and has been shared with upper management for review. We are committed to making the process more user-friendly and providing better assistance to all our customers. If there are any outstanding issues or concerns, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Thank you for sharing your feedback, Virginia. We are truly sorry to hear about the unresolved issues, lack of communication, and the internet problems you encountered. We appreciate you bringing these concerns to our attention.
We hope to regain your trust and offer a better experience in the future. If you have any warrantable items or questions, please feel free to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This will ensure that your request is documented and prioritized for a prompt resolution.
Thank you for giving us the opportunity to improve.
Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Thank you for sharing your experience with us, Keigan. We sincerely apologize for the issues you encountered at Spring Grove Belmar in Saint Hedwig, TX. We are sorry to hear about the lack of knowledge from the GC, the dirty condition of the house, and the trash left in your yard and backyard. We understand how frustrating this must have been for you.
We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Good morning Gregory,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying process. We are sorry to hear about the poor communication and the issues with the materials and construction quality. I have shared your concerns with upper management for review. Moving forward, we hope we earn back your trust while we strive to offer you an improved Homeowner experience. Sincerely, Lennar Corporate Customer Care

Lennar responded:
Thank you Dominic, for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your home. We hope to improve your experience with us moving forward. If there are still outstanding items you would like us to help you follow up with, please send us an email referencing this review with details of your concern to LennarNews@Lennar.com.
Sincerely, Lennar Corporate Customer Care

Lennar responded:
Thank you Fernando, for taking the time to share your feedback with us. We are sorry for any inconvenience you may have experienced. I have notified upper management to review and assist. Sincerely,
Lennar Corporate Customer Care

Lennar responded:
Good afternoon,

I understand your frustration. It can be very disappointing to experience these issues in a brand new home. We sincerely apologize for the slow response time in addressing these concerns.

To expedite the resolution of your warranty requests, we have two options:

For new or general inquiries: You can reach out to us by submitting your warranty / service request using your Lennar Account.

For any existing warranty requests that have taken longer than expected: Please send a detailed email to Lennarnews@Lennar.com. I will direct your email to upper management in your division for a prompt resolution.

Sincerely,
Lennar Corporate Customer Care ... More