Lennar Reviews in San Antonio, TX

Lennar responded:
I'm sorry to hear you aren't satisfied with your experience. I would like to hear more about it and have our management team review. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.

Lennar responded:
Thank you for taking the time to share your comment with us and I'm sorry to hear you are experiencing communication difficulties. I'd like to review this further for you, please send us an email with your experience, contact information and home address to corporatecustomercare@lennar.com.

Lennar responded:
Good morning Brandon, We're sorry to hear you've experienced so many issues with your home. If you still have any outstanding questions or warrantable concerns, please submit a warranty/service request through your Lennar account. This ensures your request is properly documented and prioritized for a prompt resolution.

If you feel the need to escalate the issue, please email the details of your concern to CorporateCustomerCare@Lennar.com referencing this review, so we can follow up with the appropriate team.
Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Good morning Misty, We're grateful you took the time to share your experience, though we're sorry to hear it wasn't a positive one. Moving forward, we hope to earn back your trust as a homeowner and deliver the experience you deserve. If there are any warrantable items, please reach out to your local Customer Care Team by submitting a warranty service request through your Lennar account. This allows for proper documentation and helps ensure a prompt and thorough response from our team.
Sincerely, Lennar Corporate Customer Care

Lennar responded:
Thank you for sharing your experience with us. If you’d like to provide more details about your concern, please email us at CorporateCustomerCare@Lennar.com, and we will assist you in following up with the appropriate team. Sincerely, Lennar Corporate Customer Care

Lennar responded:
Good morning, and thank you for sharing your experience with us. Your feedback is valuable to us and has been shared with upper management for review. We are committed to making the process more user-friendly and providing better assistance to all our customers. If there are any outstanding issues or concerns, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Thank you for sharing your experience with us, Keigan. We sincerely apologize for the issues you encountered at Spring Grove Belmar in Saint Hedwig, TX. We are sorry to hear about the lack of knowledge from the GC, the dirty condition of the house, and the trash left in your yard and backyard. We understand how frustrating this must have been for you.
We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Thank you Dominic, for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your home. We hope to improve your experience with us moving forward. If there are still outstanding items you would like us to help you follow up with, please send us an email referencing this review with details of your concern to LennarNews@Lennar.com.
Sincerely, Lennar Corporate Customer Care

Lennar responded:
Thank you Fernando, for taking the time to share your feedback with us. We are sorry for any inconvenience you may have experienced. I have notified upper management to review and assist. Sincerely,
Lennar Corporate Customer Care

Lennar responded:
Good afternoon,

I understand your frustration. It can be very disappointing to experience these issues in a brand new home. We sincerely apologize for the slow response time in addressing these concerns.

To expedite the resolution of your warranty requests, we have two options:

For new or general inquiries: You can reach out to us by submitting your warranty / service request using your Lennar Account.

For any existing warranty requests that have taken longer than expected: Please send a detailed email to Lennarnews@Lennar.com. I will direct your email to upper management in your division for a prompt resolution.

Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Good morning Walter,

Thank you for taking the time to post this review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@lennar.com. - Lennar Customer Care

Lennar responded:
Hi Nora, thank you for sharing your comments about your experience with your new home. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Lennar responded:
Hi William and thank you for your feedback. We are sorry to hear about your experience. Please reach out to us at corporatecustomercare@lennar.com so we can help you follow up on any outstanding issues. - Lennar Customer Care.

Lennar responded:
Hello, we appreciate you taking the time to write a review. We appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Lennar responded:
Hi Quang, thank you for sharing a review. We want to apologize for the poor experience and service you have received with your new home. If you are still experiencing poor follow up, please send us a message at corporatecustomercare@lennar.com, so we are able to get in touch, thank you. - Lennar Customer Care

Lennar responded:
Hi Magid, thank you for sharing your review. If there are any issues we can help with, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Lennar responded:
Hi, thank you for this review. We are sorry to hear you had outstanding items following the closing of your new home. If there are any items that still need attention, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Lennar responded:
Hi Jeremy, thank you for the review. We are sorry for the outstanding issues you have in your new home and the frustration that must cause. Please reach out to us at corporatecustomercare@lennar.com, with any details you can provide, so we can follow-up. - Lennar Customer Care

Lennar responded:
Hi, thank you for sharing your experience with us. We would like to apologize for the issues you outlined including the overall finishings of your new home and subsequent billing issue with your HOA. Please reach out to us with any items still requiring attention at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Lennar responded:
Good afternoon, Robert, and thank you for sharing your experience with us. We're sorry to hear that we haven't met your expectations. We hope that as you continue your homeownership journey, we’ll have the opportunity to provide you with an improved experience.
If you have any warranty concerns, please don’t hesitate to reach out to your local Customer Care team by submitting a warranty request through your Lennar account. Your Lennar Account gives you access to helpful home maintenance information, allows you to easily submit and track service requests, and keeps everything related to your home in one convenient place.

Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Good morning, thank you for your review. We are sorry to hear we have not met your expectations.
If there are any outstanding warrantable issues, we encourage you to reach out to your local Customer Care Team by submitting a warranty request using your Lennar account. This ensures your concerns are properly documented and routed to the appropriate team for timely follow-up.

Sincerely,
Lennar Corporate Customer Care

Lennar responded:
Thank you for sharing your experience with us. We’re sorry to hear about the condition of the home at the time of your inspection. We sincerely hope to earn back your trust by delivering an exceptional customer care experience moving forward.

If you’d like assistance in following up on these items, please send an email to Corporate Customer Care with the details of your concern and a reference to this review. Sincerely, Lennar Corporate Customer Care

Lennar responded:
Thank you for sharing your feedback, Virginia. We are truly sorry to hear about the unresolved issues, lack of communication, and the internet problems you encountered. We appreciate you bringing these concerns to our attention.
We hope to regain your trust and offer a better experience in the future. If you have any warrantable items or questions, please feel free to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This will ensure that your request is documented and prioritized for a prompt resolution.
Thank you for giving us the opportunity to improve.
Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
We sincerely apologize for the problems you've encountered with your Lennar home. We understand how frustrating it can be to deal with multiple issues and unresponsive communication. I have created a Corporate Case for you and shared this with upper Management in the San Antonio Area for their follow-up.