
Lennar Reviews in San Antonio, TX
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
What San Antonio Homeowners Have to Say About Lennar.
Read all 950 verified reviews from homeowners that built a new home with Lennar in the San Antonio area. San Antonio homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in San Antonio Area
View Homes
Customer Reviews
Very bad communication and lengthy warranty claims
- John G.
- Verified HomeBuyer
- May 21, 2025
- Elmendorf, TX
I got sold a pretty affordable home. I had to put in a warranty claim to fix the floors and it’s been almost two months as of writing this review and it’s still not done. I’ve attempted to get a hold of people from Lennar all the way up to the CEO and have had little to no communication. They closed the warranty ticket over a month ago while I’m still waiting on a flooring company to come and rip out all the LVP flooring and replace it. I will never suggest someone buy a Lennar home at this point and highly discourage doing so if you can help it. No one has reached out to attempt to make ...
Lennar responded:
Good morning John. Thank you for bringing this to our attention through your review. We're sorry your experience didn’t meet the standard we strive for. If there are concerns you'd like us to follow up on, please email us at CorporateCustomerCare@Lennar.com. Including your review and additional details will help us understand where you're coming from and how we can assist.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Value 4
Responsiveness 1
Bad experience with lennar title.
- Sevanth B.
- Verified HomeBuyer
- November 09, 2023
- San Antonio, TX
Bad experience with lennar title.
Total Score 1
Quality 3
Trustworthiness 3
Value 2
Responsiveness 1
Not my dream home
- Jazmin T.
- Verified HomeBuyer
- November 07, 2023
- Seguin, TX
When I came to Lennar I was looking for the home of my dreams a second home and I got stuck in a home that according to the Lennar seller was just an option and he force me to start the application and during the process he was going to help me to get in to the home I was looking, of course that never happened the guy really didn’t care . Due to my circumstances I accept to keep the home ,during home inspection I realize the cheap material that was used for the construction I’m afraid about a bad wind or rain I don’t think it will resist a storm . The warranty is only valid for a short ...
Total Score 1
Quality 1
Trustworthiness 3
Value 1
Responsiveness 4
Ken who did the warranty walk through with me was great.
- Grant P.
- Verified HomeBuyer
- October 18, 2023
- San Antonio, TX
Terrible overall experience. The salesman, salesman’s supervisor, concierge, Construction Foreman all were horrible. The lack of follow through and returning calls was unacceptable. The title company returned half of my calls until I closed then stopped returning my calls. Ken, who did the warranty walk through and sign off was great. I’m a seasoned investor and not a first time home buyer which is what they are used to dealing with. They prey on the ignorance of the buyer and don’t put the buyer first.
Total Score 1
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
First Time Homeowner
- Julianna S.
- Verified HomeBuyer
- July 11, 2023
- Converse, TX
I was really excited to buy my first ever home but after the experience I’ve had with LENNAR I would have chosen differently. The experience I had with the mortgage team started off very rough and I experienced very poor communication and errors with the loan officer. I wanted to get a new home expecting that I would not have many issues however since moving in, that’s all I’ve had. Not to mention the cleanliness of the home upon move in was just unacceptable. I have spent days on my hands and knees scrubbing floors clean and covering many holes where caulking was missing to avoid pests. I ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 5
Horrible experience
- Anonymous
- Verified HomeBuyer
- May 20, 2023
- Seguin, TX
Being a first time home buyer, I wasn’t familiar with the process of purchasing a home. The information required was understandable since it’s a large purchase however it was time consuming and extremely detailed. Once that was complete I thought the worst part is over. I was wrong. One week prior to signing my papers I was told it needed to be extended, I understood. The second part, I was told that the home I was purchasing (which was completed except for minor details) was inspected and it was valued at about 13K more that I was paying. I was told I needed to pay that difference. At this ...
Total Score 1
Quality 3
Trustworthiness 1
Value 2
Responsiveness 3
Speechless- Disappointed-Glad it’s Over
- Robert T.
- Verified HomeBuyer
- April 17, 2023
- Converse, TX
Kept being told this would be one of our happiest moments, had many issues and concerns still haven’t been addressed and have moved in still waiting to get some resolution. Luv my home but overall experience was horrible and still not able to enjoy our home. Very poor communication at the very beginning, still lack of her and now. Felt so rushed and pushed and thrown to the side. Hope no one else had to or will have to experience what we did. My realtor was the only one I felt that was really here helping and supporting us. Neighborhood is wonderful so far.. wouldn’t change anything
Total Score 1
Quality 2
Trustworthiness 1
Value 5
Responsiveness 1
Lennar - Extremely unreliable company.
- Jonathan L.
- Verified HomeBuyer
- July 05, 2022
- San Antonio, TX
Extremely unreliable company. Creates time hacks and does not follow through. Issues all over the house ranging from wall paint chips to doors that don’t even close. Terrible
Total Score 1
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
poor management
- Arthur B.
- Verified HomeBuyer
- December 28, 2021
- San Antonio, TX
The Lennar purchasing experience is a never ending resubmitting of paperwork, seemed like on a daily basis. The interfacing with the utility providers appeared to have never happened. Delays on water/sewer, because the proper forms weren't filed, the CATV took a month to get installed. Electricity was the only one not causing a problem, because they already had it turned on. Even after the sale, they kept contacting us for forms they lost somehow. Professional is not in their vocabulary. The sod in the yard is the worst job I've ever seen. Careful not to injure yourself trying to walk across ...
Lennar responded:
Hi Arthur, we greatly appreciate you taking the time to write this detailed review. We are sorry to hear about the quality of your purchasing experience. Additionally, we are disappointed to hear about the poor customer service experience you have received. If there is anything we can do to help moving forward, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 2
Really bad attitude of the construction manager, area manager and the VP of construction
- Namrata D.
- Verified HomeBuyer
- December 21, 2021
- Converse, TX
Lennar messed up on the grass installation date that led to ALL the grass dying that Lennar had installed . I went by my verbal conversation with Kyle because I trusted him. When things went wrong he and the managers either went mute or told me to show something in written otherwise they can’t do anything. My total expenditure for this goof up is $3.5k!! Shane started telling me all about when the grass needs to be installed that Kyle or no one else mentioned when they should have. On top of that he said he won’t talk to the landscape company to see if they can give me the builder rate ...
Lennar responded:
Hi Namrata, thank you for taking time to write this detailed review. We would like to sincerely apologize for the poor experience you had with the landscaping for your new home and subsequent communication from the local team regarding the issue. If we can do anything to help, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 4
Trustworthiness 1
Value 3
Responsiveness 1
Premium Price for Minimum Quality
- Anonymous
- Verified HomeBuyer
- November 09, 2021
- San Antonio, TX
They don’t do anything over the bare minimum… unless you want to pay an arm and a leg. Avoid Lennar, Lennar Mortgage, and Lennar Title they’re all equally as bad and have horrendous customer service.
Lennar responded:
Hi, thank you for taking time to write a review. We are sorry to hear about your poor experience and disappointing customer service. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 2
Value 1
Responsiveness 3
Jacob
- Jacob Jalil T.
- Verified HomeBuyer
- June 11, 2025
- Von Ormy, TX
Horrible purchase. There was nothing good to discuss in terms of me closing on my new home. The only good thing to talk about was that the warranty people were great at responding to issues because they had to see me many times in the first month of purchase. On the other hand, for my blue tape inspection, they simply removed the blue tape off the wall and did not paint over where I asked them too. Also, the fridge that I negotiated to be apart of my closing deal did not have the water line installed correctly, which I thank the warranty people for fixing quickly. Another issue was that ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 5
SAVE YOUR MONEY AND TIME
- Anonymous
- Verified HomeBuyer
- January 30, 2025
- San Antonio, TX
How a gas leak, plumbing issues (shower not draining) electrical issues got past “inspection” is beyond me! Simple things as installing doors properly for the safety of their home buyers is clearly not a value no integrity behind their name! I’ve been here 1 month and have yet to actually feel comfortable in this home! DONT BUY IF YOU DO HIRE AND PAY FOR YOUR OWN INSPECTION!!!
Lennar responded:
Thank you for sharing your feedback with us. We're sorry to hear about the issues you've encountered with your new ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 5
O accountability
- THE GRITTI L.
- Verified HomeBuyer
- November 15, 2024
- San Antonio, TX
I must of dealt with 8 different employees when I had a real estate agent. I did all the work of the agent. Talking to 8 different people is not only confusing it was hard to hold anyone accountable for the mistakes.
Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you faced during your home-buying process. We are sorry you had to deal with so many of our associates and that the process was confusing. Your feedback is valuable to us, and will be shared with upper management to ensure improvements are made in our customer service approach. We are committed to making the process more user-friendly and providing better assistance to all our customers. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 4
Responsiveness 1
Terrible
- Jeremy A.
- Verified HomeBuyer
- October 16, 2024
- Elmendorf, TX
The only good part of of this process was from the loan and title personally our home concierge Jose terrible terrible terrible all you guys did was take advantage of a young military family thinking we were stupid cause our age and cause we were officially here in San Antonio yet as well as his boss who called and blamed us for the problems we had in our home because we hired a third party inspector and her word i quote “ Lennar is a faster moving company then anyone else so with you hire a third party inspector it pro longs if and cause the issues you are having” basically because they ...
Lennar responded:
Thank you for sharing your feedback, Jeremy. We sincerely apologize for the negative experience you had during your home-buying process.
We are sorry to hear about the issues you faced with your home concierge and the comments made by their supervisor.
If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and handled by the appropriate team.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Poor workmanship
- ARMA I.
- Verified HomeBuyer
- August 16, 2024
- San Antonio, TX
1. We expected Lennar would install top soil and follow SAWS guidelines when planting it, as Paul Canyon is served by SAWS. Instead, in less than 48 hours, our grass died although we watered it following SAWS rules. 2. Lennar sales representative sold us the house assuring us that the sod would be planted to the fence and later we found out that was not the case. She either misinformed us or plainly lied.
Lennar responded:
Good afternoon, Thank you for sharing your experience with us. We are sorry to hear we did not meet your expectations regarding the sod. If there are any warrantable issues or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Work orders
- Jose M.
- Verified HomeBuyer
- July 04, 2024
- San Antonio, TX
Some of the workorders were not done and we mover in and now it's a inconvenience for me to work around other people's schedule
Lennar responded:
Good afternoon Jose,
Thank you for sharing your feedback with us. We are sorry to hear that we have not met your expectations as a new homeowner. I have shared your concerns with upper management for their review.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Terrible follow through on whole process
- Anonymous
- Verified HomeBuyer
- February 13, 2024
- Seguin, TX
Zero communication. Lack of care in blue tape walkthroughs, unprofessional staff (ESPECIALLY at the Lennar regional level), shoddy craftsmanship. I can especially observe this watching all of the other houses get built around me in Guadalupe Heights in Seguin. Trash getting blown all around, builders trying to steal packages off my front porch, dirt and debris in the road. I will always tell people to avoid Lennar at all costs. Cutting corners should be Lennar’s slogan.
Lennar responded:
Hi, thank you for taking the time to write this review. We are sorry to hear about the issues you have experienced with your own home, as well as the ongoing construction in Guadalupe Heights. The Customer Care team will follow-up with the local leadership to make them aware of these concerns.
Total Score 1
Quality 1
Trustworthiness 1
Value 5
Responsiveness 1
None
- Roland G.
- Verified HomeBuyer
- October 18, 2023
- San Antonio, TX
Unorganized unaware poor work efforts
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
Terrible experience regret purchasing the home
- Anonymous
- Verified HomeBuyer
- July 11, 2023
- San Antonio, TX
Sales person was great and responsive. Quality of work was poor, responsiveness from construction team was poor. After closing for over 6 weeks we have not had sod on our yard. We financed through Lennar and they later sold the loan to a different company. Shortly after the loan was sold, my wife and I both experienced identity theft, where we both had letters stating that credit cards were applied for by us that we were not aware of. We are very careful with not sharing private information and have not applied for credit cards in over 5 years. Some credit cards were approved and had ...
Total Score 1
Quality 1
Trustworthiness 2
Value 3
Responsiveness 2
Cathy
- Cathy Lynn B.
- Verified HomeBuyer
- July 05, 2023
- San Antonio, TX
One of the worst experiences of my 63 years.
Total Score 1
Quality 1
Trustworthiness 1
Value 5
Responsiveness 1
Poor Quality
- Luis Edgardo H.
- Verified HomeBuyer
- May 16, 2023
- Bulverde, TX
Low quality of products used to sell fast, lack of great customer service, no responsibility to fix items prior to sell forcing customers to close without options
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 5
Mess
- Anonymous
- Verified HomeBuyer
- April 18, 2023
- Seguin, TX
The price of the home doesn’t reflect the low level quality of materials and craftsmanship in the home. The home has a beautiful face on it but basic everything else from the cheap doors, no locks on the door knob, the basic level stove and microwave, carpet padding, no screens for the windows and the most horrific caulking and painting of the base boards. I reached out to inquire about upgrading the low level things and I was told that it violates the warranty!?!?. You don’t know all of these things until you get in the house and live in it. Also what happened to everything is BIG in TX??? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 5
Rudeness when questioned on progress on house.
- Stephen C.
- Verified HomeBuyer
- May 30, 2022
- San Antonio, TX
almost 3 months behind schedule even though all supplies were here, would tell us 2 more weeks so we checked everyday, no one was working on house. When we were told a home inspection which we were paying for could be done work in house was not finished you didn't even have a water meter here. One wall had no electricity at all, we were told it was repaired and it wasn't. So many things not taken care of from final walk thru and house was not cleaned. Not sure what ever happened to customer satisfaction but Lennar has none. Neighbors on both side's had same sort of issues. Nice homes ...
Total Score 1
Quality 2
Trustworthiness 1
Value 4
Responsiveness 1
There are whole bunch of lairs in the sales dept.
- Rajsekhar C.
- Verified HomeBuyer
- May 10, 2022
- New Braunfels, TX
Please keep away from Lennar. They tell you one thing and then do something in the back. When questioned, they say, "oh my mistake" etc or delegate that messaging to someone else. No one really takes responsibility for the mistakes.
Lennar responded:
Hi Rajsekhar, thank you for sharing this review. We are sorry and disappointed to hear about the lack of communication and service you have received with your new home. If there are any items that need further attention, please send us a message at corporatecustomercare@lennar.com and our team will address. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Floorplan Name:
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
Floorplan Name:
Home by [BUILDERNAME]
Builder Reviews Total Score in all areas
Here is a list of all the communities where this floor plan is available. Click to see pricing and community information.