Lennar Reviews in San Antonio, TX

This has been awful. I have submitted a complaint to corporate already regarding the experience. We were lied to. Pressured. Lied to some more. Not given proper communication. Pretty positive we have retaliation from the sales and construction managers. No one has contacted us and we will be contacting the Better Business Bureau because of the lack of care.

Lennar prides itself on holding a large market share, and talk about it in their spiels to rope people in, but one thing that is conspicuously absent in their spiel is a commitment to communication and quality of workmanship. Lennar seemed to have an incredibly difficult time with communicating and keeping us up to date on correct information when available, from the selling rep ("real estate agent" I guess?), to the loan processors who were quick to answer emails and pick up phones when we had outstanding items, but left voicemails unreturned when not. We promised and assured we would meet a specific closing date, only to be told it would be moved 5 days, the day before we were supposed to close (and had movers and various vendors lined up to deliver) and our own inspector identified items to be corrected over a week before the original closing date, these items were untouched. This was after the house sat, untouched for almost a month with the excuse of "the trades" being given for why basic things were not finished up. Its awkward when we, as buyers, are complimented by how fast we can get documents provided, signed, and efficiently meet deadlines imposed by Lennar on us, but the same courtesy can't be extended both ways. The remaining items identified to be done, were then not completed on the days they said it would be (we were told a painter was at the house, only to be told 2 days later the painter couldn't get into the house because it was locked), and we had to consistently follow up daily, then hourly to ensure it was done. Excuses were always given, but at some point this is a organizational failure of Lennar as a builder, which is having ramifications to the client/homebuyer. We spent over $5k on matching appliances based on what we were told would be going in the home, only to find out during the final walkthrough that another brand was used - where the representative from Lennar said he did tell us wrong and provided a half-baked apology, then asked if we can just return what we purchased (we could not, since the items were already ready to be delivered given the delay in closing date). We were assured our mortgage through Lennar lending would not be sold, we got a letter before our first payment was even due that the loan had been sold to another servicer. When we attempted to take the home as-is in order to meet the original closing date, one escalation manager said okay, the other manager said no. So managers are also not on the same page with assisting clients and what can/cannot be done. On moving date and final walk through, everything seemed fine. Until 2pm hit and we had not gotten remote-closing docs. Lennar did not tell their own title/closing company when the closing day had been moved to (1 day prior) so they had nothing drafted. I sat in the drive way with a moving company from Waco for 3 hrs while the title company scrambled to get things done. Ironically, my husband sat at the Lennar title office and talked to another couple who had no communication either on their closing date so had come to the office to get some information. Only compliment was to the unnamed title manager who was VERY helpful and empathetic to the situation. Once we got moved in, the icing on the cake was we received keys that did not fit our home. Instead, a rep who lives on site (?) gave us a master key until the next day, when the project manager and locksmith came by to rekey the entire house for us. We were told by a rep during the final walkthrough/orientation to not submit warranty claims within 30 days because it would make her look bad. Once we got moved in, you can tell these homes are thrown together and the skill involved is not great. Outlets are not in even straight lines, or boxed in the wall correctly, we had to have our front door warranty claimed because it was obviously letting in light, and warrantied our main water line because it was leaking, paint is obviously watered down as consistency and finish varies drastically across the home, tiling exposes that walls are not straight, door paint is sticking and has ripped in places already, house was not cleaned prior to taking possession (like we were told) as there was a film on everything still, there's a crack/joint visible along the ceiling which we didn't even bother asking to be fixed because of how this has all gone down, a window blind frame flew off abruptly without notice one day, and we expect more things to be identified/go wrong in the future. Some of this could be attributed to beer bottles being littered around the home construction sites? I will never buy a home from Lennar again and will actively make sure others know of the experience we had any chance we get. We were also given incorrect, outdated information on the HOA fees, where the fees were actually ~$20 more per quarter than the handout they provided us, our HOA was supposed to work with Lennar to get these things corrected. We did get over $50k off the house for "incentives" being offered, starting to wonder if incentives have to be offered for people to buy these houses, especially as more and more homes around us sit vacant after we were told they are all being sold (specifically being told neighbors we had, and these homes are being shown to other buyers). ... More

The only positive experience that we had was with our Lennar realtor, Brandon. That's the only good thing that I have to say about the whole experience.

Probably the worst consumer buying experience in my life. I have bought many new homes, from many different builders and the lack of professionalism I experienced from this home builder goes beyond description. I'm so over my Lennar home purchase fiascos that I'm just done even mentioning it anymore. I will never.... ever.... ever.... spend my hard earned money on another Lennar Home nor will I ever recommend them to anyone I know or who inquires about my experience with this builder..

Unfortunately my agent did not check in with me regularly to give me updates. My closing date was pushed back 5 times. The last 2 times I was notified in less than 48 hours. The delays turned out not to be due to the supply chain issues but instead Lennar dropped the ball with city permits and permits for my gas meter. I was given the excuse that they lost construction staff in my neighborhood. When I moved in the "deep clean" was not done and several items needed work. It took about 3-4 weeks to resolve. Unfortunately for my subdivision it seemed as though no one was communicating with each other. It wasn't the happy new home ownership experience that I SHOULD have had. ... More

This is a 410k house but like 100k. Nothing is even, straight, or symmetrical. You should be ashamed of yourselves for selling this. Also, can we get a translator when someone comes to make touch ups or repairs? Soo far the communication is awful and they leave worse than it started and have no idea what we are saying. This entire house is a disappointment and until it’s fixed I’m recommending no one

Financing people are not the best and sales person was not supportive and interactive

First time I called Lennar’s Waterwheel office I was told I couldn’t buy a home out of California where i was stationed as a Texas RESIDENT with a Texas drivers license where I was registered to vote IN TEXAS. Only bought this house as a temp with disabled VA loan will not be staying past 1 year. 0/10.

Cheap materials. Cheap solutions. Poor communication skills from associates. First time home buying experience was kind of sad. Only good is the response time on warranty requests. Would never recommend and regret my decision in purchasing a Lennar home.

I had an issue with the driveway, it had cracks after the cement was poured, I put in a claim and was denied because they stated I already closed on the house and it is not covered, representative Mike stated this to me. I will not be purchasing another home from this builder in the future.

I was quite disappointed overall with my experience with Lennar, from the title company to the construction team. I was ignored many times and lied to. Thanks Lennar!

My family and I had a terrible home buying experience. Our loan officer had a personal matter come up and literally ghosted us. His leadership didn’t pick up the ball or reach out to us on their own. After multiple times of trying to reach our loan officer we finally went above his head and were able to get in contact with someone who was able to help a little. We weren’t told if we were approved for the loan or not until 2 days before closing all while proactively trying to make arrangements and plan as we had to move to the new location from out of town. The follow through with our loan and procedures for everything were terrible. Here we are months later and still having issues with the getting our taxes taken out of our escrow because the loan officer failed to disclose that we were apart of two different counties and needed to apply for the exemption in both locations. In addition, the home just was very poorly built, from the toilet roll holders being screwed into the cabinets with about an inch of screw protruding out into the cabinet able to scratch someone, to the poor door seals to the cheap garbage disposal that causes our water filter to leak because the quality of the disposal doesn’t push all the food down. It just was a horrible experience and not the place we will call our forever home like we initially planned to. I will never recommend to someone to buy from Lennar. ... More

Actually pretty horrible experience. Timeliness was horrible. Updates were never given. Loan officer and associates would never answer the phone. Blue tape walk through issues weren’t fully addressed. Overall build and quality of the home is terrible. The flaws are starting to show. Major corners were cut and the integrity was compromised. Grass install was terrible and even after watering multiple times a day, it still died. Fencing was constructed terribly. No straight lines or even sections. It’s already falling apart. Ceiling insulation wasn’t complete. This list can go on about how terrible the construction and integrity of the house is. Also alcohol was found during the construction of the home so that goes to show the quality of the home. ... More

Low quality materials and appliances. No customer support after the sale. The application/closing process is confusing

Everything to start of has been a nightmare The only quick part of this process is the finance team Quick to take your money Once you get into your make sure you do the walk through with an inspector and agent I thought I could do it myself since I have history in real estate but no as I moved in to my so called “move in” ready home issues after issues kept coming It’s now been over a month and still issues happening to my home From foundation cracking Loose and broken frame inside roof Consistent gas leaks Very dirty home from cabinets being full of dirt due to no sod Caulking issues all over inside and outside Holes on your outside walls and mix of paint used They plant dead sod on your lawn and not even placed correctly Speaking of sod which is grass No sod on your home until you moved in and be ready to deal with the muddy rainy days and having to walk around everything And if you have a dog man it’s a hassle. To cut this long story short Please please please yes Sarah carpenter please the song Please come with your own inspector as that’s the only way stuff will get done at lennar at Navarro ranch ... More

The builders just do sloppy work on the inside and don’t take any pride in it

I wouldn't buy from Lennar Aston Park. From the get go, they did not appear trust worthy. The mortgage officer started out by misleading about the loan requirements. The underwriting process was cumbersome, and I had to basically do the job of the underwriter by writing all my income, sources, and how they were spent in the last 3-6 months in an email. Apparently, sharing my bank statements and other relevant official document was not enough. Walkthrough personnel was not polite. After closing, it was a hassle to get the keys. You have to be there at exactly 11am. Not before, not after. I found the garage door had a large dent after closing. This wasn't there during the walkthrough. Overall, just a terrible buying experience. I wouldn't recommend this subdivision to anyone. ... More

Customer service was awful and the home buying experience was terrible.

We are first time home buyers and were drawn in by Lennars "easy home buying process" and "everything included". The entire process was a nightmare (minus our amazing sells rep Heather and Warranty/Construction rep Brett). You are 100% just a number to this corporation and they do not care about you, your family or the investment you're making. They have no communication internally, so you have the same conversations with different departments and have to submit the same paperwork over and over again. We even asked some of the team members if they communicated across teams and they laughed and said NO. Every department was a headache and you had to constantly remind them to get things done. The biggest lie they told us was that they no longer provide blinds for our style of homes, even though the homes we toured had blinds. After meeting our new neighbors (who all closed on homes after us) we quickly found out that was a lie and Lennar gave all of them blinds throughout their entire home. WOW. what a joke. I wish I was surprised but that's how this whole process has been. No communication, no integrity, no care for the home buyer and never any consistency. We've already told all of our friends and family the nightmare of a process this has been and tell everyone to find a different company to purchase from. Save yourself the headache and hassle- they do not care about you, they will lie to you, and they will cut corners. They do have a few shining stars that actually care about you - Heather and Brett are incredible humans. Very grateful for them. Lennar should make them trainers and allow them to teach the rest about customer service and care. Overall- NIGHTMARE experience. We'll never buy from them again. ... More

If I could give MORE then ZERO stars to Lennar it would not be enough. Working with Lennar Homes was absolutely HORRIBLE from the very start. I will NEVER EVER recommend. Workmanship is horrible for the price we paid. Lennar took away the so called wonderful home buying experience which we will never get. Thanks Lennar for DESTROYING our dream, be proud of yourself.

My home buying experience was loaded with delays and disappointments. The quality of these houses is also not very good. I would look at moving somewhere else if I had to do it over again.

We couldn’t move in for 30 days after closing because the sod wasn’t installed and we have dogs. Both yards were a giant mud pit, and the lack of sod almost caused the house not to close. Then when we needed to access the plumbing clean out, they had buried it in the dirt and sod and came in with a backhoe and ripped it all out. It has yet to be replaced. The house has flooded 3 times now when using the washing machine, dishwasher doesn’t work due to incorrect wiring. There’s a huge gap in between the floor and backdoor where cold air blows in constantly. Numerous other issues and we have only been in this brand new house for 2 weeks. After talking to neighbors, we are coming to expect many other issues to arrive in the near future. Disappointing to say the least. ... More

Worse experience in my life. Lennar has different departments and they don’t communicate with each other. Zach the sales spokesperson for the area was useless, couldn’t be found no text, or call. I seen him only one time out of 5 months. He was always off or on vacation. No help. The builder hired bad contractors to do the plumbing and had multiple leaks that needed to be correct before closing. The cleaning people flooded my house because the builders didn’t tell them they haven’t completed a flow test yet. Abraham my loan officer was unaware of certain charges to his own closing disclosure and couldn’t explain them to me. Even now after a month of being in the house Lennar Title called me and said they forgot to have me sign a document a whole month later. A week before closing the new plumbers found a bulging pipe underneath my house had to rip up the foundation in my kitchen to fix. My closing date moved 5 times from the original June 21 to Aug. 11. I say this emphatically do not, do not chose them as a builder. Only saving grace was Matt after I couldn’t contact with Zach, Matt was there to help me and my family go through the process and keep me updated. To say all of that I wouldn’t have pick them. Good luck. ... More

Just bought a Lennar home and I advise everyone to avoid buying these homes. These homes are cheaply built, workers drink on the job (I have the beer cans in my house to prove it), and there is no urgency when it comes to resolving issues. There is no reason why brand new homes should be having any issues - we even experienced a gas leak our first night on the property! They should be ashamed of themselves and I suggest they cut their prices for these homes.

In the first month after closing we ran into a few issues that couldve been avoided. Repair times tool longer than they should. Communication is not a thing with Lennar. The construction crews like to cut corners when building the homes. Lennar doesn't not fill the backyards with grass, some of ours is only dirt. Cracks in the concrete were immediately noticed after closing. Lennar title gave us the wrong amount for closing costs and almost delayed our closing. Our closing date was pushed back about 3 or 4 different times. Plastic bathroom walls were not pushed together correctly, construction manager basically told me im SOL. Grass that was put down was mostly dead prior to it getting here. Our backyard is constantly soaked with water by our back gate, lennar said we can't do anything to fix it. Our particular house was the 3rd house we tried to buy in a 7 month period. 1st one we decided not to go with a 3bd and go with a 4bd. The second home appraised for less than the sell price of the home. The 3rd house was the exact same floor plan as the second, and 2 houses down. Appraisal came in about 2k over sell price. The 2nd house that appraised for less, Lennar wanted us to come out of pocket 6k more, they were UNWILLING to work with us 1st time home buyers. Lennar added a 11k fee essentially due to where the house was located in the neighborhood, bringing out total from 263k to 274k. Even after the final walk though there were issues that weren't fixed, not the biggest of deals but still. About a month after being in the home, we came to find out we had a major gas leak coming from the back of our stove. The fitting wasn't connected properly on the back. I'm assuming during construction a screw driver was drooped into the plumbing pipe in the guest bathroom. Plumbers had to take out the floor, break the wall, base board and concrete to get to the pipe. Then they cut the pipe, took the screw driver out that was causing backup in our toilet AND bathtub. Took about 3 weeks for someone to fix it after multiple phone calls, texts, and putting in claims. Our attic door was not installed correctly. Attempted to have it fixed twice but still no response to it. Im sure I'm missing more stuff. ... More