Lennar Reviews in San Antonio, TX

The only people with Lennar I am thankful for is Bryan & Ken for being dedicated to customer satisfaction & Lou H. for how helpful she was with our loan underwriting. Other than that, this is The WORST experience I’ve had in home buying. The day we met with our consultant we told her our price range & number of rooms/bathrooms we wanted. She showed us houses at least 10-20k over our price range and not even what we had asked for in a home. The day we viewed our house & were submitting the app, our consultant texted us saying the price increased from $167.9 to $170 because someone placed an app on a house down the street at the same time we were. I still have the texts from her saying the website didn’t reflect the price change yet & her manager was unable to keep it at the price we viewed it at. Still to this day, the price shows at the $167.9 & no one even bought that house until at least a month after we lived here. The amount of documents I’ve had to submit is beyond ridiculous. Majority of the home buying process was submitting & then resubmitting documents because they didn’t communicate with each other & weren’t aware they were submitted already. Not even a week after we closed, our mortgage was sold to another company. We were told by 3 different people that Fision internet was included in our monthly HOA fee of $75. Not only is fision billed separate every month, the HOA fee is also paid quarterly. Not monthly. When we moved in we were told we had to call fission in order for our security to connect to the internet. We were never given an account number or any information on creating an account to make payments. We now received a bill from HOA for over $300, we’ve lived here for barely 2 months. Our neighbor received the same thing & we’re told if it’s not paid they can’t live in the HOA community. How can we make payments when we weren’t given any information to pay it! On the HOA form given to us by our consultant & in the closing documents, it has trash options as Tiger & Republic. We tried getting service from republic for over a month and were tired of waiting so we got Tiger. Come to find out, our community isnt allowed to use Tiger, it HAS to be republic. Along with this, the HOA form we were given said our electric & gas were through CPS. We tried registering both for a week with them & no one could tell us why our gas wasn’t showing in their system, only the electric. Our gas ended up getting shut off for almost 3 days. Turns out, it’s not even through CPS, it’s centric. Speaking of HOA, we’re still required to pay the fee for the community amenities. THE AMENITIES ARENT EVEN BUILT YET! We’re paying for something we can’t use, we can’t use other communities in the meantime & the HOA ladies said they won’t be built here for at LEAST a year and a half. Within the first week of living in the home, the baseboard on our kitchen cabinets fell off & literally looks like it was super glued on. We still had blue tape markings on our walls that weren’t taken care of. When we received our grass, we were told the ground was too wet/not in condition to lay it down. The grass pallets sat in the front yard for 3-4 days. By that time it was all fried & dry on nearly all of it. When they laid it, it was so uneven, overlapping in areas & huge gaps of just dirt in areas as well. But then we get fined by the HOA if our yard isn’t well kept. How are we supposed to keep up with it when our watering day is once a week & it was given to us dead? The construction workers go on our property at all times during the day & have come up to our door and grabbed lawn decorations off of our porch. They leave beer cans and trash all over the community and in our yards. Some of them make inappropriate comments and whistle at us when we get home from work or walk down the street. Ive brought almost all of these concerns to the attention of HOA, our consultant as well as trying to reach the builder team. Apparently, majority of my community has gone through the same thing as us. This is all well known throughout the Lennar communities and no one takes accountability. For any future homebuyers, do your research & look into other options first. ... More

Absolutely horrible experience all the way from the looking at the home to closing. Zero communication within the company, everything is compartmentalized. Straight up will lie to your face. Use FOMO tactics to get anything done. God forbid you call them out on the workmanship and they have to make repairs. Just easier to pay someone else after the process to get your home to where you want to be.

I can’t describe my experience. It was so bad that I have no words to describe it.

Do not buy a home from Lennar.

I closed on my home in February of 2023 and have had multiple issues come up... cracks appeared between the walls and ceiling, flooring lifted up and cracked. spaces showing between floor boards, that was explained as "acceptable" as long as you cant fit a credit card between the spaces. Shoddy paint jobs, and it takes 2-3 weeks to get anything scheduled to try to get the issues fixed. When you say something, you're made to feel like you are imposing on them to fix things that should have been fixed before closing. For the supposed walkthru, was told "you just look for the paint issues, and we will take care everything else. Being a new homebuyer I stupidly trusted them, and when I walked into my house after closing, find all kinds of things that should have been done. squeaking doors because they didn't fit the door in correctly to the door frame, and now the frame needs to be shaved. the Garage door has a wide crack on one of the pipes that hold the bay, and when I pointed it out, was told "that's the way they all come like that". Totally wish I could go back in time and tell myself to NOT take this house. NOT worth the headaches I am going through just trying to get things fixed the way they should be, the way they should have been before I even moved in. I am NOT satisfied with my purchase, and if I knew of a way I could get out of it, I would take it in a heartbeat, Its my opinion that NOONE should purchase a LENNAR home unless they are a handyman and are willing to work on the house yourself to fix the problem they seem to refuse to want to fix. They got my money, they now show that they no longer care about me or that house. Youi wanted my review, well there it is. ... More

Overall the experience was terrible. Our Lennar salesman never answered her phone. Always rude when we finally got ahold of her she had no idea what was going on. House looks like it was built by a toddler. No attention to details, paint everywhere on outlet covers, my brand new carpet, windows all have paint on them. House was suppose to be cleaned before closing that was never done. Nobody answers the phone to get anything taken care of.

I hope this information is shared with other potential buyers. People must understand that buying a house process, is a for-life transaction, which makes the house buying decision a very important one in your life. In looking back to the time when we closed on our house; it was a very difficult road to get to the point where we are today. We had to make sure the final buyer walk were done, and all details found on the house were notated and addressed. in a timely manner. We hired an independent inspector to inspect the house. All issues found by the independent inspector were mostly workmanship issues. poor termination, wrong doings, and poor quality control issues. I am not a first time house buyer, and my expectations are, that the builder turns a house to the buyer (me) as promised. My expectation was to walk into a house that resembles the same standards of the model homes that I was shown, when I was doing the shopping for a house process. And this was not the case. It took many calls, emails, text messages, etc. to get the customer service dept. address the issues I kept finding in the house. I feel, this whole process of calling Customer Service Dept. would had been unnecessary if the house I purchased, was turned into me, the buyer in the same conditions of the model home I visited. That was my expectation. thank you for reaching out. ... More

This will be THE LAST time I ever buy a Lennar home and I will tell everyone who asks me, how crappy this house is. We basically only moved forward with the purchase because it was buy this house or be homeless. We pay so much money for a house that comes with the bare minimum. We don't even have a back yard water faucet and live facing a retention area. If that area ever caught fire, we have no way of helping contain that. No window screens, our home inspector was shocked with no screens. The door ways to the restrooms are not wheelchair accessible as they are so narrow. We live in TEXAS and the home came with no ceiling fans. The walls and insulation are so weak, someone standing at our front door or even on the front porch can hear us speaking inside. We had our first storm last night and it felt like the house was going to blow apart. The workmanship of the painting in the home is bad, we can see imperfections everywhere in the framework. Poor experience from the salesman we used to the closing. Never again! ... More

it was the worst experirnce I have ever had in purchasing a home.I have bought homes before and nothing like this I felt intimidated, the mortgage people the escrow people seemed mot to know whst they were doing making me do thingd over andover No more lennar forme!!!

I don't know where to begin with this awful journey we had on the home buying process. From lack of communication from the loan processing aspect to the abysmal workmanship done on the house. All I can say is, if you decide to go with Lennar GOOD LUCK AND GET YOUR OWN INSPECTION.

Very Poor, experience, no communication from the Lennar. Had to involve management for every little thing. They did not even care to answer phones on day of closing. I left messages and received a call back after 24 hours, that too after 5 emails cc'ing the management. Lennar Mortgage is most inefficient, Loan officer change rate on you without your knowledge, lie and are dishonest. They cannot answer one intelligent question, and their management is equally dishonest and encourage their unlawful ethics.

This is our 2nd new home buying experience and Lennar is BY FAR the worst builder we have ever dealt with. The quality of work is absolutely atrocious, there's no pride behind their workmanship. They try to save a dollar where they can, which means your home will not have a DOORBELL, a peephole or a microwave. The list could go on for a long time but these are a few examples of just how low they go. The buying process was an absolute nightmare and after talking to neighbors, we're far from the only ones with this experience. I would be embarrassed to work for them and several representatives were. ... More

If at all possible stay away from a Lennar home! Very very very poor quality work, not responsive, and misleading, And if you still decide to buy from Lennar…. you best make sure you hire your own inspector!

Get it in writing or it is not true. Get contact info to Construction Manager as soon as you meet your sales person. Hire your own inspector period. Expect closing date to change at least twice. Get extended garage as their standard 2 car garage is smaller than other builders. Prepare for long battle. Over priced for quality you recieve. Not everything is included, not even the instructions or boxes devices come in. REGRET

Issues with water bill, from excessive water use from the sprinklers. I was told the day of the original walk-thru orientation that the water will be turned down b4 my move in, it wasn’t. I have spoken to several members of the staff on the property and I can never get a straight answer. It don’t help being a disabled veteran on a set income to get stuck paying an additional $300 water bill.

Very sad and unprofessional experience

Houses not build good

Dealing with Lennar has been a nightmare! Their responsiveness is non existent and anytime there is a problem, they pass the buck to someone else and you never get a straight answer from anybody. We were warned to stay away from Lennar but we did not listen and we paid the price. I would greatly advise any new home buyers to STAY AWAY FROM LENNAR!

First off after several (6-7x) of getting and sending my homeowners insurance correction after correction from the lending team I was threatened with being charged per day that the house went over closing even after sending them everything I was getting from progressive. So they forced my hand into Lennar Insurance. Then I had a family emergency where my mother needed surgery, so I needed to push our closing date by 2 days!!!! so that I may be with her Lennar homes said no that I needed to close or they would walk away as they were confident an investor would pick it up and close on the day they wanted. The walls are paper thin, the door was leaking from the frame and window, they put silicone caulk and roofers were supposed to come they never did, the shower arm in the master bath completely crooked from the pipe in the wall Billy didn’t want to get it repaired under warranty because it has a different shower head . Our tankless water heater was leaking gas they said they repaired it. We come to the house and it’s leaking bad! Finally repaired when we actually put in another request. Blue tape still found in our pantry from the walkthrough. The sod they installed doesn’t cover the whole backyard they give you half a yard of grass!!! Oh and there’s no water spigot in the back yard so you can’t water the yard unless you buy a 200ft hose to connect to the side of the house . Avoid LENNAR houses!!! And I says houses because these are just houses and not a family home this builder doesn’t care about you or your family just your money. ... More

Compared to my previous experiences with well-known home builders, working with Lennar was a nightmare. From start to finish, it was clear that their only priority was the bottom line. We had to constantly push for people to do their jobs, and when we did, the responses were unprofessional and inadequate. This also extends to the people who were supposed to respond to our complaints—there was no accountability. I would not recommend Lennar to anyone.

Never spoke with the same person before buying. Left wife off title despite being told to put her on it. Communication was the worst ever. Deadlines never met yet I was rushed to do my parts. Landscaping not put in when originally told. Builder took forever to finalize final inspection for city because of landscaping delay. This prevented me from getting utilities moved into my name until two weeks after signing. Kitchen base boards not attached to anything. Paint is terrible quality and is easily marked and damaged. Home buying process was stressful and no one from Lennar was helpful.

Terrible, horrible, awful, horrendous, abysmal

This has got to be the best team at getting you in and settled. Everyone is happy and willing to help, that is until they give you your house keys. That’s when Lennar shines!

Getting things taken care of after close has been a nightmare. The internet is constantly going out for 24+ hours at a time.

I complained that my new AC system doesn't cool down in the afternoons & they claim it's normal as long as its 20 degrees cooler inside than outside so 80 degrees homes with 100 degree weather outside is normal to them & they won't fix regardless of the so called warranty. I'm 1 of MANY neighbors with the same complaint left to accept these hot conditions.