Lennar Reviews in San Antonio, TX

The Lennar purchasing experience is a never ending resubmitting of paperwork, seemed like on a daily basis. The interfacing with the utility providers appeared to have never happened. Delays on water/sewer, because the proper forms weren't filed, the CATV took a month to get installed. Electricity was the only one not causing a problem, because they already had it turned on. Even after the sale, they kept contacting us for forms they lost somehow. Professional is not in their vocabulary. The sod in the yard is the worst job I've ever seen. Careful not to injure yourself trying to walk across the yard, or while mowing. One of the trees in our back yard is dead, notified them, no response. The garage door came out of it's track, I fixed it. Insulation does not cover the garage and leaves it very hot during the summer and the heat pores into the kitchen when the door is opened. As for the management of our purchase, Lennar couldn't coordinate anything. When moving from one group within Lennar to another, it was like starting over every time. Overall I would never buy from them again and will never recommend them to anyone not on my enemy list. ... More

Lennar messed up on the grass installation date that led to ALL the grass dying that Lennar had installed . I went by my verbal conversation with Kyle because I trusted him. When things went wrong he and the managers either went mute or told me to show something in written otherwise they can’t do anything. My total expenditure for this goof up is $3.5k!! Shane started telling me all about when the grass needs to be installed that Kyle or no one else mentioned when they should have. On top of that he said he won’t talk to the landscape company to see if they can give me the builder rate because it’s not his job. WOW! My fourth built with a builder and the worst of all! Every single builder I have built with has been courteous enough to correct their faults be it in written or not. I’ve told my realtor about it and his buyers went with LGI Homes and had a wonderful experience. Also left reviews so people know what your service is all about! Disgusting to the core! ... More

They don’t do anything over the bare minimum… unless you want to pay an arm and a leg. Avoid Lennar, Lennar Mortgage, and Lennar Title they’re all equally as bad and have horrendous customer service.

Overall experience was not what I expected. Staff is not friendly and staff does not call back to answers questions.

Horrible purchase. There was nothing good to discuss in terms of me closing on my new home. The only good thing to talk about was that the warranty people were great at responding to issues because they had to see me many times in the first month of purchase. On the other hand, for my blue tape inspection, they simply removed the blue tape off the wall and did not paint over where I asked them too. Also, the fridge that I negotiated to be apart of my closing deal did not have the water line installed correctly, which I thank the warranty people for fixing quickly. Another issue was that the dishwasher line was not installed correctly, then again warranty had to fix. The main issue was that my realtor and I were ghosted many times by our home consultant by the name of Lindsay. There would be many weeks between each text for a response with my realtor. In fact, she completely ghosted me the entire time until the day of closing and I have the text messages to prove it. I ask you properly train your construction managers in due diligence and pay attention to detail. Train your home consultants to have better customer service and not ghost people completely. Thank you, this will be the last time I ever buy a Lennar Home. ... More

How a gas leak, plumbing issues (shower not draining) electrical issues got past “inspection” is beyond me! Simple things as installing doors properly for the safety of their home buyers is clearly not a value no integrity behind their name! I’ve been here 1 month and have yet to actually feel comfortable in this home! DONT BUY IF YOU DO HIRE AND PAY FOR YOUR OWN INSPECTION!!!

I must of dealt with 8 different employees when I had a real estate agent. I did all the work of the agent. Talking to 8 different people is not only confusing it was hard to hold anyone accountable for the mistakes.

The only good part of of this process was from the loan and title personally our home concierge Jose terrible terrible terrible all you guys did was take advantage of a young military family thinking we were stupid cause our age and cause we were officially here in San Antonio yet as well as his boss who called and blamed us for the problems we had in our home because we hired a third party inspector and her word i quote “ Lennar is a faster moving company then anyone else so with you hire a third party inspector it pro longs if and cause the issues you are having” basically because they rushed the work of the home and we were holding them accountable it was our fault as well as having our family and realtors in the home with a whole gas leak. Never again will we do business with your company nor will i recommend lennar to any military or civilian. ... More

1. We expected Lennar would install top soil and follow SAWS guidelines when planting it, as Paul Canyon is served by SAWS. Instead, in less than 48 hours, our grass died although we watered it following SAWS rules. 2. Lennar sales representative sold us the house assuring us that the sod would be planted to the fence and later we found out that was not the case. She either misinformed us or plainly lied.

Some of the workorders were not done and we mover in and now it's a inconvenience for me to work around other people's schedule

Zero communication. Lack of care in blue tape walkthroughs, unprofessional staff (ESPECIALLY at the Lennar regional level), shoddy craftsmanship. I can especially observe this watching all of the other houses get built around me in Guadalupe Heights in Seguin. Trash getting blown all around, builders trying to steal packages off my front porch, dirt and debris in the road. I will always tell people to avoid Lennar at all costs. Cutting corners should be Lennar’s slogan.

Unorganized unaware poor work efforts

Sales person was great and responsive. Quality of work was poor, responsiveness from construction team was poor. After closing for over 6 weeks we have not had sod on our yard. We financed through Lennar and they later sold the loan to a different company. Shortly after the loan was sold, my wife and I both experienced identity theft, where we both had letters stating that credit cards were applied for by us that we were not aware of. We are very careful with not sharing private information and have not applied for credit cards in over 5 years. Some credit cards were approved and had thousands of dollars charged to the cards that we did not open. ... More

One of the worst experiences of my 63 years.

Low quality of products used to sell fast, lack of great customer service, no responsibility to fix items prior to sell forcing customers to close without options

The price of the home doesn’t reflect the low level quality of materials and craftsmanship in the home. The home has a beautiful face on it but basic everything else from the cheap doors, no locks on the door knob, the basic level stove and microwave, carpet padding, no screens for the windows and the most horrific caulking and painting of the base boards. I reached out to inquire about upgrading the low level things and I was told that it violates the warranty!?!?. You don’t know all of these things until you get in the house and live in it. Also what happened to everything is BIG in TX??? The driveway doesn’t fit to full size vehicles. You can’t even get out and not be standing in the grass. That is TERRIBLE. I’m coming from Florida and the Lennar homes are on a completely different level and quality. I was excited about this experience but I feel like i’ve been scammed for $150K. My last place was built in 2019 and very similar. I wish I was back in Florida. ... More

almost 3 months behind schedule even though all supplies were here, would tell us 2 more weeks so we checked everyday, no one was working on house. When we were told a home inspection which we were paying for could be done work in house was not finished you didn't even have a water meter here. One wall had no electricity at all, we were told it was repaired and it wasn't. So many things not taken care of from final walk thru and house was not cleaned. Not sure what ever happened to customer satisfaction but Lennar has none. Neighbors on both side's had same sort of issues. Nice homes but will never buy another one due to lack of caring if your issues are handled or not. ... More

Please keep away from Lennar. They tell you one thing and then do something in the back. When questioned, they say, "oh my mistake" etc or delegate that messaging to someone else. No one really takes responsibility for the mistakes.

The construction manger was/has been great. The title department was the worst!!! I have NEVER had such a horrible experienced. It’s been 4 months since my closing and last month I was looking for final/completed/signed documents in the portal (that you push so much), to find out they were not there. I had to call title to get them. Defeats the purpose of your so called portal. You have been a failure in almost every aspect of the experience. I say almost only because of Shane the construction manager.

I have been around home building my entire life and have never seen a house get built with such lack of care. There were so many things that stood out to show that one the contractor is either way to rushed. Or two they just don’t care. Walls with very little or no paint. Tile that didn’t get grouted in places. Brick work that looked like a little kid did it. List goes on and on. This is just the builder side of things. I have plenty of complaints for the entire company.

This review is not in regards to the location, the neighborhood, the local schools, etc... It is strictly about Lennar. I purchased a home from Lennar at the end of May 2019. My experience with Lennar before and after purchasing the home has been terrible. This company lacks communication, consistency, and quality, among other things. When we agreed to purchase the home that we liked, the closing date was originally set for early June 19. Lennar contacted us and said that the closing date could be moved up to mid-May. We agreed to that closing date. When that date finally came around, I took off of work to allow time for the walk-through and all of the paperwork that comes along with closing. It was getting late on the day of closing and Lennar had still not contacted me to come do the walk-through. They finally contacted me and said that there wasn't time to close and we would have to do it at a later day. I went up to look at the house the next day and saw that the house was nowhere near ready and that they made no attempt to even close on the day that they moved it up to. I was extremely frustrated that I sacrificed an entire workday for nothing. Eddie, the area manager, and Drew, the sales rep, made no attempt to apologize or compensate me for this. Several days later, I walked through the house with Mario, the construction manager at the time, and put up blue tape on areas that needed a paint touch-up. After a while he has another appointment and said that Drew, the sales rep, was on his way to assist me in continuing the process. When the sales rep showed up, he aggressively told me to leave the home and that if I didn't like the way it looked, the house wasn't mine to buy. At the same time, I noticed that there was a bird's nest in the attic which was the result of a gap in the roof I had brought to their attention in the past, but they told me it was nothing. My wife and I moved into the home on June 2nd, and there are issues that we identified before ever purchasing the home that we are still dealing with today. The most recent is chips in the floor, which has now turned into a 5-week process just to replace a couple of panels on the floor. Lennar left the laundry room vent blocked which caused a blockage between my dryer machine and the vent exit on the ceiling of the house. This is a major fire hazard. The fence gate has broke 3 times. Paint on the outside of the house began to peel off. There was a missing baseboard. There was paint in the carpet and on the flooring throughout the house, and when I brought this up they told me to just to get a washcloth and clean it up myself. There are paint chips and inconsistencies in the paint in every single room of the house, they told me to use the provided touch up paint to fix it myself. I appreciate that the house came with sod and an irrigation system, but the way they laid the sod was extremely careless. Since we first met with Lennar, we have gone through 3 construction managers. As you can imagine, this has caused inconsistency and confusion in communication. I would never recommend Lennar to any of my friends or family. I strongly discourage anyone that reads this to buy a Lennar home. ... More

Lennar is an untrustworthy home builder. Communication is poor, response time is slow or nonexistent. Promises are made and not kept. I would not recommend them.

Cheap quality, rushed work; poor communication amongst staff

wasting my time with this survey

Not happy with most things at the home and the purchase experience