Lennar Reviews in San Antonio, TX

Extremely unreliable company. Creates time hacks and does not follow through. Issues all over the house ranging from wall paint chips to doors that don’t even close. Terrible

almost 3 months behind schedule even though all supplies were here, would tell us 2 more weeks so we checked everyday, no one was working on house. When we were told a home inspection which we were paying for could be done work in house was not finished you didn't even have a water meter here. One wall had no electricity at all, we were told it was repaired and it wasn't. So many things not taken care of from final walk thru and house was not cleaned. Not sure what ever happened to customer satisfaction but Lennar has none. Neighbors on both side's had same sort of issues. Nice homes but will never buy another one due to lack of caring if your issues are handled or not. ... More

Please keep away from Lennar. They tell you one thing and then do something in the back. When questioned, they say, "oh my mistake" etc or delegate that messaging to someone else. No one really takes responsibility for the mistakes.

Buy elsewhere. Trust me on this one.

The Lennar purchasing experience is a never ending resubmitting of paperwork, seemed like on a daily basis. The interfacing with the utility providers appeared to have never happened. Delays on water/sewer, because the proper forms weren't filed, the CATV took a month to get installed. Electricity was the only one not causing a problem, because they already had it turned on. Even after the sale, they kept contacting us for forms they lost somehow. Professional is not in their vocabulary. The sod in the yard is the worst job I've ever seen. Careful not to injure yourself trying to walk across the yard, or while mowing. One of the trees in our back yard is dead, notified them, no response. The garage door came out of it's track, I fixed it. Insulation does not cover the garage and leaves it very hot during the summer and the heat pores into the kitchen when the door is opened. As for the management of our purchase, Lennar couldn't coordinate anything. When moving from one group within Lennar to another, it was like starting over every time. Overall I would never buy from them again and will never recommend them to anyone not on my enemy list. ... More

Lennar messed up on the grass installation date that led to ALL the grass dying that Lennar had installed . I went by my verbal conversation with Kyle because I trusted him. When things went wrong he and the managers either went mute or told me to show something in written otherwise they can’t do anything. My total expenditure for this goof up is $3.5k!! Shane started telling me all about when the grass needs to be installed that Kyle or no one else mentioned when they should have. On top of that he said he won’t talk to the landscape company to see if they can give me the builder rate because it’s not his job. WOW! My fourth built with a builder and the worst of all! Every single builder I have built with has been courteous enough to correct their faults be it in written or not. I’ve told my realtor about it and his buyers went with LGI Homes and had a wonderful experience. Also left reviews so people know what your service is all about! Disgusting to the core! ... More

They don’t do anything over the bare minimum… unless you want to pay an arm and a leg. Avoid Lennar, Lennar Mortgage, and Lennar Title they’re all equally as bad and have horrendous customer service.

The construction manger was/has been great. The title department was the worst!!! I have NEVER had such a horrible experienced. It’s been 4 months since my closing and last month I was looking for final/completed/signed documents in the portal (that you push so much), to find out they were not there. I had to call title to get them. Defeats the purpose of your so called portal. You have been a failure in almost every aspect of the experience. I say almost only because of Shane the construction manager.

I have been around home building my entire life and have never seen a house get built with such lack of care. There were so many things that stood out to show that one the contractor is either way to rushed. Or two they just don’t care. Walls with very little or no paint. Tile that didn’t get grouted in places. Brick work that looked like a little kid did it. List goes on and on. This is just the builder side of things. I have plenty of complaints for the entire company.

The paint used for the defects found on the walls or doors did not match. We have not even moved in the house and there is a crack in the living area already.

The entire experience was trash from start to finish. Poor communication, wasted time, mixed messages, and zero follow through. I had to chase answers, repeat myself, and deal with unnecessary confusion that should never happen in a basic transaction. The only good part of this experience was Ana. She was helpful, responsive, and actually did her job. Without Ana, this would have been a complete failure. Everyone else dropped the ball. I wouldn’t recommend this place based on my experience

First off the experience was terrible. The only good thing is that the house is put together mostly right. Only here a month and a breaker went out already. I the buying process we had to drop 23,000 on closing costs because lennar did not cover anything. No offer or nothing to cover any of the cost on top of paying 261000 in a loan all because we did not use their loan officer or lender. We did not use their inspector either. The yard was done terrible and they only put in grass 15 feet from the back door. Our yard is at least 60 feet by 60 feet. The house was dirty when we arrived with dirt all over the floor and trash in the yard. The garage had lots of paint chips on the ground and we found parts that were laying on the ground with no explanation of where they are supposed to go. No blinds were put in and internet was not activated before we got there. Also the internet is supposed to be included in the HOA but we were not asked if we wanted it in the first place. All in all the experience was terrible, no consideration for us as buyers and moving costs and charged full closing cost which made us dislike lennar very much. Would not recommend to anyone. ... More

It started out with the broken promises from sale people, managers to tittle. Lennar cheated in every step and trained their personnel to be as tricky as possible. I did not expect a high quality home when purchasing three of them at the same time, but these Lennar products were poorly designed and horrible built. When I pointed out the problems before the closing, they blocked my phone number and never addressed the problems.the vinyl flooring has large gaps, ceiling corners cracked wide open, it look like the house had been thought an earthquake! Lennar installed an empty wall box in the garage instead of the 220v outlet for EV. They installed a passage handle on the bathroom door instead of privacy handle! This was the biggest mistake of my life to deal with the home builder: LENNAR! ... More

I was informed before closing and after the initial inspection that I paid for that all deficiencies would be fixed. There was a minor crack in the outside foundation. I commented about it and was told by the independent inspector. Don't worry the builders correct that. After I paid wired funds I had to sign off on repairs being completed. There i was told: company policy says we don't fix that crack. They don't put a glaze on it either. I was informed about 8 missing window blinds were a deficiency. Same response: company policy we don't fix that. I was also brought to the backyard and told you were told you would get sod for your entire yard. Well we don't do that.bCompany policy. You get some. You better pay a lot of money to water it or it will look dead. It won't be dead. Trust us. If I could unbuy this house I would. Oh and on top of this during closing you took too much money from my account. Did you apply it to my mortgage? Absolutely not. Did you give me an option to bring a check? No. Did you let me bring cash? No. Did you let me send them via ACH and pay less. No. So the overpayment lies in limbo. I called and asked can you just print it for me. No company policy. My take home message: lennar we will treat the home buyer like garbage. ... More

The staff was generally unhelpful, often disrespectful, and consistently untimely. The overall workmanship and quality of materials used in the home are subpar. When I moved in, the house appeared hastily assembled—there was glue left on the floors (which is still there, as the property manager was unable to remove it), and multiple cabinets were misaligned and required adjustment. Several doors and paint areas were left incomplete or showed noticeable yellowing. The paint has been cracked since day one and continues to worsen, despite multiple requests for repair. Overall, the quality and follow-through have been disappointing. ... More

Not very flexible and we have had to request plumbing warranty once and electrical 3 times in just the first month. Quality control is not very good….

My whole experience was horrible. From start to end. Even after I closed the house was gross, the construction guy did not fixed the window that I pointed out during my last walk. They took forever to do the final city inspection even after I had already closed on the house. My gas was cut off because no one informed me that the city had done the inspection several weeks after I closed even though I would call weekly and could never get answers. I will never do business with you again and if it wasn’t because my wife wanted the house in that community I would have given y’all the finger. Beyond Horrible experience ... More

Buying from Lennar has been one of the most frustrating experiences. They rushed the build of our home, clearly more focused on putting up houses for numbers than on quality. From day one, we were handed dead grass and trees — it looked neglected before we even moved in. When issues come up, they fight you every step of the way. Instead of standing behind their work, they make the process of getting anything fixed extremely difficult. To make matters worse, they only repair drywall cracks once, even though more appear as the house settles. Most recently spilled chemical in my yard and refuse to take accountability . For a company of this size, the lack of accountability and care is shocking. If you value quality, follow-through, and basic customer service, I would strongly recommend looking elsewhere. ... More

Lennar is the only affordable builder in San Antonio and they take advantage of that distinction. Lowest quality builder grade materials are used. Construction manager lied three different times that issues identified by third-party inspector were resolved. Later, he couldn't distinguish between main water line or hot/cold water lines. Internet service is mandatory so that builder receives a kickback for every new buyer and it is NOT included in your HOA fees. There is an additional monthly charge. HOA received over $1,000 in closing documents even though no one could explain the charges accurately. Expect very little and you won't be disappointed. ... More

Lennar has been my worst experience ever! False info on home loan, worst communication. No one was here to congratulate me when I received my keys! Loan officer lied to me about numbers! I had to wire money twice

When shopping for the house Koral was great, she was friendly, and took her time to make sure we weren't rushed, she took us to multiple neighborhoods and houses to make sure we found what we thought was going to be the right house. Abraham and Erica made our mortgage process seamless and painless, they were very responsive to any questions we had and were always on top of reaching out when they needed something from us. Everything was looking up until the day of closing we were never given a time to actually close on the house, we called to the Lennar title office multiple times leading up to the day of closing and it was difficult to get in contact with anyone, when we did get someone on the phone we couldn't get a straight answer, when we finally got an answer it was that we would be closing first thing in the morning to ensure we can pick up the keys since the pickup times are strictly set for 11:00am and 4:00pm. The day of closing we had not received anything for closing and reached back out to the title office and again it was very difficult to get in contact with anyone and when we did we were constantly told that we needed to talk to one specific person who was very difficult to get in contact with. We were eventually told that they were still working on all of our documents when we were told previously that everything was ready to go. We missed the 11:00am pick up time for the keys and were hopeful to get everything finished in time for the 4:00pm pick up time. As time approached 4:00pm with no update we reached out to Koral and to Abraham who are not involved with title but were great helps again in getting things on track with the title office, when we expressed our concerns that we wouldn't be closing in time to pick up our keys Koral coordinated for someone to stay late in order to ensure we could pick up the keys. When we finally got the closing documents there mistakes that had to be corrected which only further delayed our closing. We got the information for the virtual closing with the notary around 4:30 that day, once we finished up we got the okay to pick up the keys and head to our new house. Walking into the house we were greeted with a slew of things not cleaned up, there was dirt all over the floor, paint splatter, adhesive residue, and dirty hand prints all throughout the house, and the house was riddled with bugs. During our blue tape walkthrough we noted that there was missing weather-stripping on the doors and we were surprised to see it was still missing when we moved in, we also found out that our living room only had power when the back porch light was on, we had a leak under the master bathroom sink, and water damage to the cabinet, one of the circuit breakers kept flashing its arc fault indicator, and it turns out it was due to one of the wires on one to the GFCI outlets not being secured, we had to open the knockout for the drain house for our washer in the box in the laundry room since it was still closed. We had asked for a copy of the third party inspection report but all we got was a one page document saying the house passed. I don't see how with all of these issues it passed. When submitting warranty claims for these items some were addressed quickly and professionally, while others not even close. The leak under the sink was addressed quickly and was told that the cabinet would be repaired after the leak was fixed. Chris was the one handling this particular claim and he was scarce to reply, I would reach out for updates about the cabinet, he would give dates and times when he would be by to look at it. Those times would come and go with no communication from him, I would reach out and see if he wanted to reschedule and wouldn't hear anything. The only way it seemed I could get him to respond was by submitting new claims for the issue. After a little more than 4 weeks the cabinet was finally addressed. And the "repair" was just to cover up the damage on the lower shelf of the cabinet by laying a thin piece over the top, ignoring the damage to the left wall of the cabinet. When I expressed my concerns about the so called "repair" and how there was the potential for mold underneath the cabinet due to the leak being so bad that it came out from underneath the cabinet. Chris told me that my concerns don't exist. My wife is allergic to mold and we have a baby on the way and not addressing the risk of mold poses a health risk. When our sod was laid in the yard it was absolutely riddled with weeds and other invasive plants. The yard is so uneven and bumpy after it was graded for the sod, and the landscapers laid the sod in a way that our gate was stuck open and had to be trimmed to close. I came home one afternoon to find that half of the fence on the right side of the house fell down shortly after moving in. I wouldn't recommend these houses to anyone after what we've experienced in the 2 months we've lived here, the quality is bad, there's no pride in the work, no integrity to do things right, all the work that's contracted out seems like its done as cheaply and as quickly as possible, and then when issues are brought up they are ignored and you're hung out to dry. This home was supposed to be the place where my wife and I stated a family together but it has just become a nightmare. ... More

The entire process was negative. The salesperson was clueless. The loan officers were unprofessional. The construction manager was helpful. The title person would not return my call. She gave me the wrong cost to closing. I can not recommend Lennar to anyone.

A lot of cut corners

Was always told never to buy this builder by multiple realtor friends but went ahead anyways because I liked the house itself. Getting a response or getting them to take care of pressing issues was like pulling teeth. If you’re not prepared to continuously harass them for a response on any issue you have don’t buy here. As a first time home buyer this was an extremely disappointing and stressful experience. All these people want is your money, they don’t care about anything else. Good luck getting a hold of anyone once you close as well. Just go look at the community reviews. Now I know better moving forward. ... More

I bought 2 homes and had the worst experience with Marshall the loan officer. He treated us like 2nd rate citizens and gate kept the entire process. We are seasoned home purchasers and have never had this worse of an experience. Derek the construction manager was also awful. The house was supposed to be ready for a final walkthru and wasn’t ready, we had to come back. He was complacent and really uncaring. I will do my business with another home builder than Lennar.