Lennar Reviews in San Antonio, TX
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What San Antonio Homeowners Have to Say About Lennar.
Read all 1133 verified reviews from homeowners that built a new home with Lennar in the San Antonio area. San Antonio homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in San Antonio Area
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Customer Reviews
Floorplans Are Nice
- James W.
- Verified HomeBuyer
- February 08, 2022
- New Braunfels, TX
We purchased a Bexley model and we love it. However, the building timeframe was riddled with delays. Constant pushes to the walkthrough and closing dates really worked up a bit of bitterness. The response of remedying issues uncovered after moving in has been decent. I think right now I'm mostly irritated at seeing trash in our walls. I'm not exaggerating. Ever run a LAN cable to get wired connections in a wall? Yeah well, when using a wired camera to guide it, we found beer and soda cans in the walls. Pretty disgusting. I'm half tempted to put in a request to get the trash out of ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Non communication. No follow through when called. Not keeping their word.
- Jon H.
- Verified HomeBuyer
- February 08, 2022
- Bulverde, TX
Not a positive experience. Would not recommend Lennar to family and friends based on my bad experience. Note that every neighbor I’ve talk to all expressed the same bad experience.
Lennar responded:
Hi Jon, thank you for sharing your review. We are disappointed to hear about your poor experience and lack of follow through regarding your concerns. If there is anything that needs follow up attention, please send us a detailed message at corporatecustomercare@lennar.com, and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Misleading, not trust worthy, very poor quality and work.
- Crystal M.
- Verified HomeBuyer
- February 08, 2022
- Bulverde, TX
If at all possible stay away from a Lennar home! Very very very poor quality work, not responsive, and misleading, And if you still decide to buy from Lennar…. you best make sure you hire your own inspector!
Lennar responded:
Hi Crystal, thank you for sharing a review. We want to apologize for the poor customer service and follow up you have described with your new home. If you have any items that need further attention, please let us know at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Very responsive to questions
- Richie M.
- Verified HomeBuyer
- February 08, 2022
- San Antonio, TX
Representatives are very responsive for the most part. Easy for us to drop by and check on house during process. Stuff does get hidden or rushed during build. Pieces of 2x4 split or broken thatbgot covered or up or just tossed away in the attic. Vinyl flooring lifting and glue left everywhere. Glue left on walls. Caulking is very poor on countertops. Exterior has many small issues as well. Dinged siding, bent trim. Paint on shingles. Door ways have air gaps. The worst so far is the yard work. The grading was not dont correctly. My fromt yard sunk by over 1 foot and split after rain. Yard is ...
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 4
Simple house for a good price.
- Michel K.
- Verified HomeBuyer
- January 31, 2022
- Bulverde, TX
My mom purchased this house because she wanted something brand new, not old and in need of work. The house is nothing fancy, but solid.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Lennar - i liked the design and layout of the house also the higher ceilings
- Brian B.
- Verified HomeBuyer
- January 25, 2022
- Bulverde, TX
i liked the design and layout of the house also the higher ceilings it gives a roomy felling
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - These are NOT homes!
- Anonymous
- Verified HomeBuyer
- January 23, 2022
- Converse, TX
These are NOT homes!!!!!! They are just houses built by contractors that have no pride in workmanship! Would not recommend this builder.
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - They are helpful and they follow up with you
- Divina M.
- Verified HomeBuyer
- January 23, 2022
- San Antonio, TX
They are helpful and they follow up with you
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Starts with sales and the construction Foreman with the walk
- Douglas F.
- Verified HomeBuyer
- January 22, 2022
- San Antonio, TX
Starts with sales and the construction Foreman with the walk through team all have followed through to insure our new house was built well and addressed corrected any issues . Very responsive and followed up on repairs with our warranty. They've made it simple and convenient. We are impressed.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
There for you until they have your money
- Anonymous
- Verified HomeBuyer
- January 20, 2022
- Bulverde, TX
To start off, our new home consultant was great. Once it came time to do the walk, that's where things started to go down hill. First off, walls were crooked. They stated that they have a certain tolerance, but the walls were way beyond that. They did fix the issue which delayed closing. Once you close on the home, you may as well not exist. A new home comes with a 1 year end to end warranty. I am currently in a fight with them to honor this. They have finally agreed to cover some things while still giving me problems on others. They do not seem to care if you are having issues because right ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Lennar - Jeremiah is sales is great and very helpful!
- Zakarias Z.
- Verified HomeBuyer
- January 20, 2022
- San Antonio, TX
Jeremiah is sales is great and very helpful! Highly recommend him
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I had a good experience buying except I wasn't given a key to
- Razia N.
- Verified HomeBuyer
- January 19, 2022
- San Antonio, TX
I had a good experience buying except I wasn't given a key to my mailbox and have to run around trying to get one and post office is not helpful
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
The Construction was poorly executed, too many issues.
- Jorge T.
- Verified HomeBuyer
- January 19, 2022
- San Antonio, TX
We exptected better workmanship and quality from Lennar but ran in to so many issues and obstacles. Poor Construction Manager did not fiish up some of the work on time and we even extended our move in date to help accomodate their delays.
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
Keep an eye
- Anonymous
- Verified HomeBuyer
- January 19, 2022
- Bulverde, TX
Buying home experience was great. Once we moved in found so many little things that need to be fixed. They are building too fast and cut corners.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Poor craftsmanship
- Dale S.
- Verified HomeBuyer
- January 19, 2022
- Bulverde, TX
Do not use this company, attention to detail is lacking, poor quality all around
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 4
Lennar - Experience was okay.
- Anonymous
- Verified HomeBuyer
- January 19, 2022
- San Antonio, TX
Experience was okay. When I moved into the home I started noticing the workmanship of the home. I just felt like they rushed to finish the house
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 4
Lennar - The back yard was very big
- Stephanie R.
- Verified HomeBuyer
- January 19, 2022
- San Antonio, TX
The back yard was very big
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Great Home Buying Experience!!!
- Janice A.
- Verified HomeBuyer
- January 19, 2022
- San Antonio, TX
From the home buying agents to the builders.. everyone gave us great customer service!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Honorability
- Anonymous
- Verified HomeBuyer
- January 19, 2022
- San Antonio, TX
Home is brand new and has issues that have not been fixed. Minor issues but still haven't been fixed.
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 2
Lennar - First time buying a home, wish I knew what to look for before
- Anonymous
- Verified HomeBuyer
- January 19, 2022
- San Antonio, TX
First time buying a home, wish I knew what to look for before signing off, lesson learned.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 2
Not listening to the prospective buyer
- Frank G.
- Verified HomeBuyer
- January 19, 2022
- San Antonio, TX
Have asked lennar to stop sending me these rating reviews, and emails trying to sell me new houses and show me what homes are available etcetera! If Lennar can't figure out I've already purchased a home 4 months ago and can't figure out I don't need to buy another one; then why would I want to do business with an entity that doesn't listen to its buyers/customers!
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Lennar - The closing date kept moving more times than it should have.
- Brenda F.
- Verified HomeBuyer
- January 19, 2022
- San Antonio, TX
The closing date kept moving more times than it should have. One time it was moved 24 hours prior to our third closing date. This was due to delays by construction. When we finally got a new home walk through the house was in no condition to be viewed. There were people still working on the home. Toilets were still being installed as we were inspecting the home. No appliances were installed, no gas meter, no sprinkler, no sod and no fence, painting not complete to name a few. It was extremely disappointing.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
The Incentives
- Christopher B.
- Verified HomeBuyer
- January 19, 2022
- San Antonio, TX
Over all everyone did a good job getting the house finished solid home so far .
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
Lennar - Someone forgot to schedule our closing, we had to scramble to
- Aurelio C.
- Verified HomeBuyer
- January 19, 2022
- San Antonio, TX
Someone forgot to schedule our closing, we had to scramble to get it it done on November 23, 2022. When we arrived at the house later in the day, the garage and front door we’re wide open. Don’t move into your house until the to do items list has been cleared. And don’t move in if the house is filthy, at this point we had no choice. We are still struggling to get the list finished. We are also struggling with a vendor whose representative decided not to process our warranty claim on a critical appliance, offshore call center handled call, obviously misunderstood what was being said to ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Lennar - The process to buy the home was fairly quick.
- Valeria P.
- Verified HomeBuyer
- January 18, 2022
- San Antonio, TX
The process to buy the home was fairly quick. The underwriter required alot ofbdocuments to secure the loan but overall it was great. There have been a few issues that came up with the home but it is all covered through wareanty. They have been very responsive and helpful in making sure all the needs of the house are met.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
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