Lennar Reviews in San Antonio, TX

Compared to my previous experiences with well-known home builders, working with Lennar was a nightmare. From start to finish, it was clear that their only priority was the bottom line. We had to constantly push for people to do their jobs, and when we did, the responses were unprofessional and inadequate. This also extends to the people who were supposed to respond to our complaints—there was no accountability. I would not recommend Lennar to anyone.

Never spoke with the same person before buying. Left wife off title despite being told to put her on it. Communication was the worst ever. Deadlines never met yet I was rushed to do my parts. Landscaping not put in when originally told. Builder took forever to finalize final inspection for city because of landscaping delay. This prevented me from getting utilities moved into my name until two weeks after signing. Kitchen base boards not attached to anything. Paint is terrible quality and is easily marked and damaged. Home buying process was stressful and no one from Lennar was helpful.

I was quite disappointed overall with my experience with Lennar, from the title company to the construction team. I was ignored many times and lied to. Thanks Lennar!

My family and I had a terrible home buying experience. Our loan officer had a personal matter come up and literally ghosted us. His leadership didn’t pick up the ball or reach out to us on their own. After multiple times of trying to reach our loan officer we finally went above his head and were able to get in contact with someone who was able to help a little. We weren’t told if we were approved for the loan or not until 2 days before closing all while proactively trying to make arrangements and plan as we had to move to the new location from out of town. The follow through with our loan and procedures for everything were terrible. Here we are months later and still having issues with the getting our taxes taken out of our escrow because the loan officer failed to disclose that we were apart of two different counties and needed to apply for the exemption in both locations. In addition, the home just was very poorly built, from the toilet roll holders being screwed into the cabinets with about an inch of screw protruding out into the cabinet able to scratch someone, to the poor door seals to the cheap garbage disposal that causes our water filter to leak because the quality of the disposal doesn’t push all the food down. It just was a horrible experience and not the place we will call our forever home like we initially planned to. I will never recommend to someone to buy from Lennar. ... More

If it’s not too late. Look elsewhere. I have had and will probably continue to have issues with this New home. I have so many pictures to prove it. Make sure you check that your home has been painted and I don’t mean with just primer. The landscaping company is horrible as well. After filing a report with the landscaping company that my so called Bermuda sod was dead and dry when they finally installed it , because it was just sitting across the street for weeks, the company adjust there picture to look green, however they couldn’t adjust the tree that was dead. So just aware..

Actually pretty horrible experience. Timeliness was horrible. Updates were never given. Loan officer and associates would never answer the phone. Blue tape walk through issues weren’t fully addressed. Overall build and quality of the home is terrible. The flaws are starting to show. Major corners were cut and the integrity was compromised. Grass install was terrible and even after watering multiple times a day, it still died. Fencing was constructed terribly. No straight lines or even sections. It’s already falling apart. Ceiling insulation wasn’t complete. This list can go on about how terrible the construction and integrity of the house is. Also alcohol was found during the construction of the home so that goes to show the quality of the home. ... More

Terrible, horrible, awful, horrendous, abysmal

Low quality materials and appliances. No customer support after the sale. The application/closing process is confusing

Too many different people involved in the process and a lack of accountability. Move in items were not completed timely and still finding issues.

This has got to be the best team at getting you in and settled. Everyone is happy and willing to help, that is until they give you your house keys. That’s when Lennar shines!

The most frustrating home buying process I’ve experienced. The mortgage team continuously sent documents for signature with errors, and when pointed out repeated said to just sign them as they were only for underwriting and we’d just be signing them again later with different info. Very uncomfortable process. I was still resigning corrected papers a month after closing that I had pointed out previously and told to not worry. They also rarely responded to questions without multiple attempts for info, but were always in a hurry to have documents returned immediately regardless of the time of time they were sent to us. The sales liaison was also less than helpful and was somewhat misleading in the process. We bought while out of state, and were sold the promise of a wonderful community center and amenities that our somewhat high HOA payments would be going towards. At every chance when we asked about the status of the amenities, we were ignored. Once in the area we discovered they had not started the actual plans or construction for this yet. Not until closing day did we get the response that the amenity center would not be ready for at least another year. This is a large selling feature for most new developments in the area, and this turns out to be the only community putting it as a last priority. There are almost 100 houses already finished as well and no ground even broken for the center. This makes the neighborhood feel even more like just living in a construction zone rather than a new community. It’s also hard then to understand what our HOA fees are actually paying for? They do not come off as building a community at all. Most importantly, the worst part has been dealing with the construction team. The quality of care for our new home is very substandard with zero accountability. They did not ensure having utilities on for the home for a 3rd party inspection, and they blamed the inspector despite our prior and detailed coordination (and the inspector checking in with the office), so we were not able to check any electrical or HVAC items in the house. During the orientation walk thru we went through more than 3 rolls of blue tape due to poor craftsmanship throughout the home, and a painter just kept walking around removing it behind us until we noticed and stopped them. Eventually we moved in with multiple electrical issues present, cracked window frame, faulty lights, paint on carpets, unfinished work, uncorrected cosmetic blue tape items throughout the home. And worst of all, the construction team completely abused the use of our home while we were away directly upon closing AND after. On closing day, I entered my home for the first time to find workers sitting in my home eating their lunch. I kicked them out and notified the Construction manager but nothing happened. We travelled out of state right after, and came back to a home that was left unlocked (they had to change the door after we moved in as the one prior was uneven and they didn’t ensure locking the house!), and there was clear evidence workers had been in the home to use the bathroom as well as changed out materials for use in another home (a damaged door was newly installed on a closet where a good one had been and random pieces of window trim were lying around that weren’t there at closing). Again notified the manager, again all apologies, but no change as the very next day the workers continued to plug power tools into our outside outlets for their use. The plumbing ended up clogged as well as a result of workers flushing loads of wipes while using our home as their bathroom when we were gone or before closing. The sod was also laid very poorly with issues found in the irrigation system, with no communication with us or response to our concerns during or after the process. So I fixed the irrigation myself, but am still left with a lawn that was laid with large patches of holes throughout. If I don’t have to involve them in fixing things anymore, I don’t as there’s no trust. There is no oversight over the workers in the community it seems. Only one saving grace is a single customer care rep named Ken who still fights for us to get our issues fixed. He alone seems to keep the team mildly accountable at least for warranty repairs. This all sounds like a lot of complaining, but it’s been a seriously frustrating and overall unacceptable process for what was supposed to be a wonderful new home experience. I can’t recommend enough against Lennar in Brookmill. Hopefully corporate management tracks the mismanagement and waste in this community and changes things. ... More

Everything to start of has been a nightmare The only quick part of this process is the finance team Quick to take your money Once you get into your make sure you do the walk through with an inspector and agent I thought I could do it myself since I have history in real estate but no as I moved in to my so called “move in” ready home issues after issues kept coming It’s now been over a month and still issues happening to my home From foundation cracking Loose and broken frame inside roof Consistent gas leaks Very dirty home from cabinets being full of dirt due to no sod Caulking issues all over inside and outside Holes on your outside walls and mix of paint used They plant dead sod on your lawn and not even placed correctly Speaking of sod which is grass No sod on your home until you moved in and be ready to deal with the muddy rainy days and having to walk around everything And if you have a dog man it’s a hassle. To cut this long story short Please please please yes Sarah carpenter please the song Please come with your own inspector as that’s the only way stuff will get done at lennar at Navarro ranch ... More

Getting things taken care of after close has been a nightmare. The internet is constantly going out for 24+ hours at a time.

The builders just do sloppy work on the inside and don’t take any pride in it

I complained that my new AC system doesn't cool down in the afternoons & they claim it's normal as long as its 20 degrees cooler inside than outside so 80 degrees homes with 100 degree weather outside is normal to them & they won't fix regardless of the so called warranty. I'm 1 of MANY neighbors with the same complaint left to accept these hot conditions.

The experience is worst no co ordination among the teams no right information shared any time.

Lennar homes are terrible quality, seems like builder just rush their work and use the cheapest material as possible. Foundation cracks have appeared and have made my floor rise and lennar says that there is no foundation issue. Even after I have had my own third party foundation company tell me there are problems. Will never buy a lennar home again.

Terrible experience would not recommend this site is terrible for posting 1 stars for builders. They delete negative reviews

So far the only good thing is ,it was the cheapest home that was available. The longer we live here the more areas we see where the builders cut corners, did quick patch jobs or even tried to hide the errors made rather than fix them. if you have an issue there's a whole lengthy process to get it resolved. We were made promises that were not kept, discovered trash that had been poured over with concrete because they were too lazy to pick up after themselves. All in all, they did get us into a home quickly but if we were to do it again I would have taken my time and checked every little thing over and over and the once more. Definitely will be looking into other builders next time! ... More

For buying a first home, I had a very stressful experience trying to constantly prove that money was money was available because they couldn’t read. Not till I got my realtor involved the “issues” cleared. Quality and craftsmanship is horrible, no pride in quality of work. When you do need answers during the process everyone blames everyone and says it’s someone else doing it. Too many hands involved. I would never buy a Lennar home again.

Did not enjoy our experience.

The only people with Lennar I am thankful for is Bryan & Ken for being dedicated to customer satisfaction & Lou H. for how helpful she was with our loan underwriting. Other than that, this is The WORST experience I’ve had in home buying. The day we met with our consultant we told her our price range & number of rooms/bathrooms we wanted. She showed us houses at least 10-20k over our price range and not even what we had asked for in a home. The day we viewed our house & were submitting the app, our consultant texted us saying the price increased from $167.9 to $170 because someone placed an app on a house down the street at the same time we were. I still have the texts from her saying the website didn’t reflect the price change yet & her manager was unable to keep it at the price we viewed it at. Still to this day, the price shows at the $167.9 & no one even bought that house until at least a month after we lived here. The amount of documents I’ve had to submit is beyond ridiculous. Majority of the home buying process was submitting & then resubmitting documents because they didn’t communicate with each other & weren’t aware they were submitted already. Not even a week after we closed, our mortgage was sold to another company. We were told by 3 different people that Fision internet was included in our monthly HOA fee of $75. Not only is fision billed separate every month, the HOA fee is also paid quarterly. Not monthly. When we moved in we were told we had to call fission in order for our security to connect to the internet. We were never given an account number or any information on creating an account to make payments. We now received a bill from HOA for over $300, we’ve lived here for barely 2 months. Our neighbor received the same thing & we’re told if it’s not paid they can’t live in the HOA community. How can we make payments when we weren’t given any information to pay it! On the HOA form given to us by our consultant & in the closing documents, it has trash options as Tiger & Republic. We tried getting service from republic for over a month and were tired of waiting so we got Tiger. Come to find out, our community isnt allowed to use Tiger, it HAS to be republic. Along with this, the HOA form we were given said our electric & gas were through CPS. We tried registering both for a week with them & no one could tell us why our gas wasn’t showing in their system, only the electric. Our gas ended up getting shut off for almost 3 days. Turns out, it’s not even through CPS, it’s centric. Speaking of HOA, we’re still required to pay the fee for the community amenities. THE AMENITIES ARENT EVEN BUILT YET! We’re paying for something we can’t use, we can’t use other communities in the meantime & the HOA ladies said they won’t be built here for at LEAST a year and a half. Within the first week of living in the home, the baseboard on our kitchen cabinets fell off & literally looks like it was super glued on. We still had blue tape markings on our walls that weren’t taken care of. When we received our grass, we were told the ground was too wet/not in condition to lay it down. The grass pallets sat in the front yard for 3-4 days. By that time it was all fried & dry on nearly all of it. When they laid it, it was so uneven, overlapping in areas & huge gaps of just dirt in areas as well. But then we get fined by the HOA if our yard isn’t well kept. How are we supposed to keep up with it when our watering day is once a week & it was given to us dead? The construction workers go on our property at all times during the day & have come up to our door and grabbed lawn decorations off of our porch. They leave beer cans and trash all over the community and in our yards. Some of them make inappropriate comments and whistle at us when we get home from work or walk down the street. Ive brought almost all of these concerns to the attention of HOA, our consultant as well as trying to reach the builder team. Apparently, majority of my community has gone through the same thing as us. This is all well known throughout the Lennar communities and no one takes accountability. For any future homebuyers, do your research & look into other options first. ... More

I wouldn't buy from Lennar Aston Park. From the get go, they did not appear trust worthy. The mortgage officer started out by misleading about the loan requirements. The underwriting process was cumbersome, and I had to basically do the job of the underwriter by writing all my income, sources, and how they were spent in the last 3-6 months in an email. Apparently, sharing my bank statements and other relevant official document was not enough. Walkthrough personnel was not polite. After closing, it was a hassle to get the keys. You have to be there at exactly 11am. Not before, not after. I found the garage door had a large dent after closing. This wasn't there during the walkthrough. Overall, just a terrible buying experience. I wouldn't recommend this subdivision to anyone. ... More

Customer service was awful and the home buying experience was terrible.

Just not a good experience in any way except Travis our concierge. We feel mislead and ripped off. Delays. Horrible communication. We knew Lennar is not a top builder, but we’re not expecting this? Ever heard of closing at 11P? Ever heard of a builder trying to coverup a breakin during construction? You will.