Lennar Reviews in San Antonio, TX

I was really excited to buy my first ever home but after the experience I’ve had with LENNAR I would have chosen differently. The experience I had with the mortgage team started off very rough and I experienced very poor communication and errors with the loan officer. I wanted to get a new home expecting that I would not have many issues however since moving in, that’s all I’ve had. Not to mention the cleanliness of the home upon move in was just unacceptable. I have spent days on my hands and knees scrubbing floors clean and covering many holes where caulking was missing to avoid pests. I would not buy LENNAR again nor would I recommend them. The positive thing about LENNAR is that they take the warranty claims seriously and they reach out pretty quickly to get things resolved. Since moving in 1.5 months ago I have had to submit 7 warranty items already. ... More

Sales person was great and responsive. Quality of work was poor, responsiveness from construction team was poor. After closing for over 6 weeks we have not had sod on our yard. We financed through Lennar and they later sold the loan to a different company. Shortly after the loan was sold, my wife and I both experienced identity theft, where we both had letters stating that credit cards were applied for by us that we were not aware of. We are very careful with not sharing private information and have not applied for credit cards in over 5 years. Some credit cards were approved and had thousands of dollars charged to the cards that we did not open. ... More

One of the worst experiences of my 63 years.

Process was not what I expected. Got a lot of push back from agents. It’s been 45 days and I still have not gotten the grass installed.

Being a first time home buyer, I wasn’t familiar with the process of purchasing a home. The information required was understandable since it’s a large purchase however it was time consuming and extremely detailed. Once that was complete I thought the worst part is over. I was wrong. One week prior to signing my papers I was told it needed to be extended, I understood. The second part, I was told that the home I was purchasing (which was completed except for minor details) was inspected and it was valued at about 13K more that I was paying. I was told I needed to pay that difference. At this point I understood the price was set, as well as my down payment and monthly mortgage. I couldn’t afford to pay this amount. I was then told what can I pay and I stated I couldn’t afford anymore. The agent stated he would contact the area president and would explain why I couldn’t pay the full amount but was able to pay an additional 1K. I was told of this offer was declined, I wouldn’t be moving into my home. I was upset, and was ready to give up. After a couple of days I was informed my offer was accepted and I’d be receiving a final overview of my down payment and the other details involved. Upon reviewing my documents I noticed that they increased my down payment by 6K more. This was the third time my down payment was increased. I was pretty upset. I was explained why, which was something that was previously discussed with an agreement and solution. My overall experience was horrible and I feel somewhere in this process someone messed up and tried to get me to pay for the mistake. Disappointed and wouldn’t recommend. Now I’m moved and it’s been more issues, such as my A/C and electrical issues that apparently are not up to code. I signed my papers latter part of March and moved first week in April and still dealing with electrical issue. ... More

Low quality of products used to sell fast, lack of great customer service, no responsibility to fix items prior to sell forcing customers to close without options

The price of the home doesn’t reflect the low level quality of materials and craftsmanship in the home. The home has a beautiful face on it but basic everything else from the cheap doors, no locks on the door knob, the basic level stove and microwave, carpet padding, no screens for the windows and the most horrific caulking and painting of the base boards. I reached out to inquire about upgrading the low level things and I was told that it violates the warranty!?!?. You don’t know all of these things until you get in the house and live in it. Also what happened to everything is BIG in TX??? The driveway doesn’t fit to full size vehicles. You can’t even get out and not be standing in the grass. That is TERRIBLE. I’m coming from Florida and the Lennar homes are on a completely different level and quality. I was excited about this experience but I feel like i’ve been scammed for $150K. My last place was built in 2019 and very similar. I wish I was back in Florida. ... More

Kept being told this would be one of our happiest moments, had many issues and concerns still haven’t been addressed and have moved in still waiting to get some resolution. Luv my home but overall experience was horrible and still not able to enjoy our home. Very poor communication at the very beginning, still lack of her and now. Felt so rushed and pushed and thrown to the side. Hope no one else had to or will have to experience what we did. My realtor was the only one I felt that was really here helping and supporting us. Neighborhood is wonderful so far.. wouldn’t change anything

I knew coming into this that buying a house can be stressful but it definitely could be better with the right help. When i went to see the house Ana was good, however the second i was moved to lennar mortgage the nightmare began, the loan officer Wesley he eas good at the beginning, then there was a LOT of miscommunication, changes of information and to make it worse to be honest i felt i was gaslighted towards the end, putting me in a position where i had no choice but to buy. The person that was supposed to contact me and introduce herself before closing I NEVER received such call, waited 2 hours at the office and saw her once for like 1min. I was told an amount at the beginning ended up being a much higher one that to be honest I would’ve pay that amount for the house I actually wanted but because Wesley at the beginning after like 5 very persistent calls he reassured me a much lower cash to closing. Then i had an issue with a credit card payment putting me for the very first time in 4 years in red with the bank for a n extremely late paymenT. I trusted the team even tho i have several family members with awful experiences with Lennar, but I wanted to give it a shot, and it was a very disappointed, frustrating experience. After move in, its been highly difficult , the address doesn’t work , i find myself walking 20min back and forth from my house to the office because no delivery seems to find the address, I finally after a month got my mailbox keys and they don’t even work. My neighbours are great, and im trying to grow love towards my house, thats the OnLY positive thing. ... More

We were really excited to buy this home for our family. This is our first home that we have ever bought. The process of applying for a loan was easy, where things began to fall apart is the lack of communication between all the different areas of the company. I felt like I was doing all the leg work. And to make matters worse, the closing of our house was moved 7 times. Sometimes we knew about it a week in advance and the last few times it was literally the day before we were to close. We moved into our home with not having a final green inspection done, (it had been done, but something failed and they needed to reinspect). Then there was no communication when the final reports were sent in so that I can change utilities into my name. We woke up to having no water at our house and no one letting us know the final reports were turned in. We have a medically fragile daughter and it’s important for us to have our utilities running. It’s just been an overall nightmare! ... More

Extremely unreliable company. Creates time hacks and does not follow through. Issues all over the house ranging from wall paint chips to doors that don’t even close. Terrible

almost 3 months behind schedule even though all supplies were here, would tell us 2 more weeks so we checked everyday, no one was working on house. When we were told a home inspection which we were paying for could be done work in house was not finished you didn't even have a water meter here. One wall had no electricity at all, we were told it was repaired and it wasn't. So many things not taken care of from final walk thru and house was not cleaned. Not sure what ever happened to customer satisfaction but Lennar has none. Neighbors on both side's had same sort of issues. Nice homes but will never buy another one due to lack of caring if your issues are handled or not. ... More

Please keep away from Lennar. They tell you one thing and then do something in the back. When questioned, they say, "oh my mistake" etc or delegate that messaging to someone else. No one really takes responsibility for the mistakes.

Buy elsewhere. Trust me on this one.

The Lennar purchasing experience is a never ending resubmitting of paperwork, seemed like on a daily basis. The interfacing with the utility providers appeared to have never happened. Delays on water/sewer, because the proper forms weren't filed, the CATV took a month to get installed. Electricity was the only one not causing a problem, because they already had it turned on. Even after the sale, they kept contacting us for forms they lost somehow. Professional is not in their vocabulary. The sod in the yard is the worst job I've ever seen. Careful not to injure yourself trying to walk across the yard, or while mowing. One of the trees in our back yard is dead, notified them, no response. The garage door came out of it's track, I fixed it. Insulation does not cover the garage and leaves it very hot during the summer and the heat pores into the kitchen when the door is opened. As for the management of our purchase, Lennar couldn't coordinate anything. When moving from one group within Lennar to another, it was like starting over every time. Overall I would never buy from them again and will never recommend them to anyone not on my enemy list. ... More

Lennar messed up on the grass installation date that led to ALL the grass dying that Lennar had installed . I went by my verbal conversation with Kyle because I trusted him. When things went wrong he and the managers either went mute or told me to show something in written otherwise they can’t do anything. My total expenditure for this goof up is $3.5k!! Shane started telling me all about when the grass needs to be installed that Kyle or no one else mentioned when they should have. On top of that he said he won’t talk to the landscape company to see if they can give me the builder rate because it’s not his job. WOW! My fourth built with a builder and the worst of all! Every single builder I have built with has been courteous enough to correct their faults be it in written or not. I’ve told my realtor about it and his buyers went with LGI Homes and had a wonderful experience. Also left reviews so people know what your service is all about! Disgusting to the core! ... More

They don’t do anything over the bare minimum… unless you want to pay an arm and a leg. Avoid Lennar, Lennar Mortgage, and Lennar Title they’re all equally as bad and have horrendous customer service.

The construction manger was/has been great. The title department was the worst!!! I have NEVER had such a horrible experienced. It’s been 4 months since my closing and last month I was looking for final/completed/signed documents in the portal (that you push so much), to find out they were not there. I had to call title to get them. Defeats the purpose of your so called portal. You have been a failure in almost every aspect of the experience. I say almost only because of Shane the construction manager.

I have been around home building my entire life and have never seen a house get built with such lack of care. There were so many things that stood out to show that one the contractor is either way to rushed. Or two they just don’t care. Walls with very little or no paint. Tile that didn’t get grouted in places. Brick work that looked like a little kid did it. List goes on and on. This is just the builder side of things. I have plenty of complaints for the entire company.

This review is not in regards to the location, the neighborhood, the local schools, etc... It is strictly about Lennar. I purchased a home from Lennar at the end of May 2019. My experience with Lennar before and after purchasing the home has been terrible. This company lacks communication, consistency, and quality, among other things. When we agreed to purchase the home that we liked, the closing date was originally set for early June 19. Lennar contacted us and said that the closing date could be moved up to mid-May. We agreed to that closing date. When that date finally came around, I took off of work to allow time for the walk-through and all of the paperwork that comes along with closing. It was getting late on the day of closing and Lennar had still not contacted me to come do the walk-through. They finally contacted me and said that there wasn't time to close and we would have to do it at a later day. I went up to look at the house the next day and saw that the house was nowhere near ready and that they made no attempt to even close on the day that they moved it up to. I was extremely frustrated that I sacrificed an entire workday for nothing. Eddie, the area manager, and Drew, the sales rep, made no attempt to apologize or compensate me for this. Several days later, I walked through the house with Mario, the construction manager at the time, and put up blue tape on areas that needed a paint touch-up. After a while he has another appointment and said that Drew, the sales rep, was on his way to assist me in continuing the process. When the sales rep showed up, he aggressively told me to leave the home and that if I didn't like the way it looked, the house wasn't mine to buy. At the same time, I noticed that there was a bird's nest in the attic which was the result of a gap in the roof I had brought to their attention in the past, but they told me it was nothing. My wife and I moved into the home on June 2nd, and there are issues that we identified before ever purchasing the home that we are still dealing with today. The most recent is chips in the floor, which has now turned into a 5-week process just to replace a couple of panels on the floor. Lennar left the laundry room vent blocked which caused a blockage between my dryer machine and the vent exit on the ceiling of the house. This is a major fire hazard. The fence gate has broke 3 times. Paint on the outside of the house began to peel off. There was a missing baseboard. There was paint in the carpet and on the flooring throughout the house, and when I brought this up they told me to just to get a washcloth and clean it up myself. There are paint chips and inconsistencies in the paint in every single room of the house, they told me to use the provided touch up paint to fix it myself. I appreciate that the house came with sod and an irrigation system, but the way they laid the sod was extremely careless. Since we first met with Lennar, we have gone through 3 construction managers. As you can imagine, this has caused inconsistency and confusion in communication. I would never recommend Lennar to any of my friends or family. I strongly discourage anyone that reads this to buy a Lennar home. ... More

Do not buy from Lennar. If there is an issue with your home that is covered by the warranty, or they said would be fixed before closing, they do not do the repair. They are shady and unscrupulous. Dig into Lennar before buying.

I would not trust anything they say. They promise things in a home and then when it is built those promises were “oopsies” or “I stuck my foot in my mouth”. If you purchase a Lennar home I highly recommend getting a third party inspection. There are gas leaks in a lot of homes in the neighborhood and Lennar refuses to take accountability. My oven still wreaks of gas after a while of being here and having multiple people come and “fix” the problem. Customer service is non existent. Area managers and sales will refuse to speak with you once you bring up an issue. My mistake was signing for this home. ... More

Management team is horrible but the house is decent

Major concern during closing: * We were sent documents containing another buyer’s personal information multiple times * Almost every email we sent to the team went unanswered * We only received a response after threatening to report it, which we ultimately did Communication failures and disorganization: * The assigned concierge repeatedly said she was the “go-to” contact, but was unresponsive for weeks at a time and rarely replied to emails * We had to track down answers ourselves by contacting multiple people * Key personnel changed during and after the process, which created confusion and no clear accountability Post-closing issues: * We were unable to get basic services like trash pickup, electric, and gas in our name for about a month and a half and did not receive our garbage cans until 6 weeks after closing * We later learned this was because the builder had not resolved required payments with the city * Even after being told it would be handled, there were additional delays and inconsistent follow-through Insurance and administrative issues: * We contacted Lennar Insurance to correct an error with our policy start date * Our homeowner’s insurance was then canceled in error * We received a cancellation notice stating it was canceled at our request, which was not accurate * After review of the recorded call, it was confirmed that this was not what we requested * We had to contact the insurance company directly to resolve the issue and have it reinstated * The issue was eventually corrected, but it created unnecessary stress and confusion Move-in condition: * The home was filthy before move-in, and we had to request it be cleaned Workmanship and finish issues: * Flooring adhesive came up onto the surface while walking, requiring extensive cleaning * Paint overspray on showers and cabinets * Paint on floors that had to be scraped off * Excessive and sloppy caulking throughout Missing or poorly installed features: * No cabinet handles were installed at all, and we were told this was “as designed,” making cabinets difficult to open * No towel racks installed Material and quality concerns: * Flat paint was used throughout, including in the kitchen and bathrooms, which is not appropriate for moisture or durability Appliance and safety concerns: * The dishwasher did not clean dishes and had to be replaced immediately * The gas stove had a faulty control; when bumped, gas could be released, which is a safety concern * We replaced both the stove and dishwasher shortly after move-in Overall, this experience reflects poor workmanship, lack of attention to detail, and ongoing communication failures. A new home should be move-in ready, safe, and supported by a responsive and organized team. That was not our experience. Buyers should be prepared to thoroughly inspect everything and advocate for themselves throughout the process. Lennar would benefit from focusing on executing core responsibilities well instead of taking on multiple areas without delivering consistent quality. ... More

Do not trust anyone with Lennar. I gave them earnest money and they kept it.