Lennar Reviews in San Antonio, TX

I closed on my home in February of 2023 and have had multiple issues come up... cracks appeared between the walls and ceiling, flooring lifted up and cracked. spaces showing between floor boards, that was explained as "acceptable" as long as you cant fit a credit card between the spaces. Shoddy paint jobs, and it takes 2-3 weeks to get anything scheduled to try to get the issues fixed. When you say something, you're made to feel like you are imposing on them to fix things that should have been fixed before closing. For the supposed walkthru, was told "you just look for the paint issues, and we will take care everything else. Being a new homebuyer I stupidly trusted them, and when I walked into my house after closing, find all kinds of things that should have been done. squeaking doors because they didn't fit the door in correctly to the door frame, and now the frame needs to be shaved. the Garage door has a wide crack on one of the pipes that hold the bay, and when I pointed it out, was told "that's the way they all come like that". Totally wish I could go back in time and tell myself to NOT take this house. NOT worth the headaches I am going through just trying to get things fixed the way they should be, the way they should have been before I even moved in. I am NOT satisfied with my purchase, and if I knew of a way I could get out of it, I would take it in a heartbeat, Its my opinion that NOONE should purchase a LENNAR home unless they are a handyman and are willing to work on the house yourself to fix the problem they seem to refuse to want to fix. They got my money, they now show that they no longer care about me or that house. Youi wanted my review, well there it is. ... More

Overall the experience was terrible. Our Lennar salesman never answered her phone. Always rude when we finally got ahold of her she had no idea what was going on. House looks like it was built by a toddler. No attention to details, paint everywhere on outlet covers, my brand new carpet, windows all have paint on them. House was suppose to be cleaned before closing that was never done. Nobody answers the phone to get anything taken care of.

I hope this information is shared with other potential buyers. People must understand that buying a house process, is a for-life transaction, which makes the house buying decision a very important one in your life. In looking back to the time when we closed on our house; it was a very difficult road to get to the point where we are today. We had to make sure the final buyer walk were done, and all details found on the house were notated and addressed. in a timely manner. We hired an independent inspector to inspect the house. All issues found by the independent inspector were mostly workmanship issues. poor termination, wrong doings, and poor quality control issues. I am not a first time house buyer, and my expectations are, that the builder turns a house to the buyer (me) as promised. My expectation was to walk into a house that resembles the same standards of the model homes that I was shown, when I was doing the shopping for a house process. And this was not the case. It took many calls, emails, text messages, etc. to get the customer service dept. address the issues I kept finding in the house. I feel, this whole process of calling Customer Service Dept. would had been unnecessary if the house I purchased, was turned into me, the buyer in the same conditions of the model home I visited. That was my expectation. thank you for reaching out. ... More

This will be THE LAST time I ever buy a Lennar home and I will tell everyone who asks me, how crappy this house is. We basically only moved forward with the purchase because it was buy this house or be homeless. We pay so much money for a house that comes with the bare minimum. We don't even have a back yard water faucet and live facing a retention area. If that area ever caught fire, we have no way of helping contain that. No window screens, our home inspector was shocked with no screens. The door ways to the restrooms are not wheelchair accessible as they are so narrow. We live in TEXAS and the home came with no ceiling fans. The walls and insulation are so weak, someone standing at our front door or even on the front porch can hear us speaking inside. We had our first storm last night and it felt like the house was going to blow apart. The workmanship of the painting in the home is bad, we can see imperfections everywhere in the framework. Poor experience from the salesman we used to the closing. Never again! ... More

it was the worst experirnce I have ever had in purchasing a home.I have bought homes before and nothing like this I felt intimidated, the mortgage people the escrow people seemed mot to know whst they were doing making me do thingd over andover No more lennar forme!!!

I don't know where to begin with this awful journey we had on the home buying process. From lack of communication from the loan processing aspect to the abysmal workmanship done on the house. All I can say is, if you decide to go with Lennar GOOD LUCK AND GET YOUR OWN INSPECTION.

Very Poor, experience, no communication from the Lennar. Had to involve management for every little thing. They did not even care to answer phones on day of closing. I left messages and received a call back after 24 hours, that too after 5 emails cc'ing the management. Lennar Mortgage is most inefficient, Loan officer change rate on you without your knowledge, lie and are dishonest. They cannot answer one intelligent question, and their management is equally dishonest and encourage their unlawful ethics.

This is our 2nd new home buying experience and Lennar is BY FAR the worst builder we have ever dealt with. The quality of work is absolutely atrocious, there's no pride behind their workmanship. They try to save a dollar where they can, which means your home will not have a DOORBELL, a peephole or a microwave. The list could go on for a long time but these are a few examples of just how low they go. The buying process was an absolute nightmare and after talking to neighbors, we're far from the only ones with this experience. I would be embarrassed to work for them and several representatives were. ... More

If at all possible stay away from a Lennar home! Very very very poor quality work, not responsive, and misleading, And if you still decide to buy from Lennar…. you best make sure you hire your own inspector!

Get it in writing or it is not true. Get contact info to Construction Manager as soon as you meet your sales person. Hire your own inspector period. Expect closing date to change at least twice. Get extended garage as their standard 2 car garage is smaller than other builders. Prepare for long battle. Over priced for quality you recieve. Not everything is included, not even the instructions or boxes devices come in. REGRET

Issues with water bill, from excessive water use from the sprinklers. I was told the day of the original walk-thru orientation that the water will be turned down b4 my move in, it wasn’t. I have spoken to several members of the staff on the property and I can never get a straight answer. It don’t help being a disabled veteran on a set income to get stuck paying an additional $300 water bill.

My whole experience was horrible. From start to end. Even after I closed the house was gross, the construction guy did not fixed the window that I pointed out during my last walk. They took forever to do the final city inspection even after I had already closed on the house. My gas was cut off because no one informed me that the city had done the inspection several weeks after I closed even though I would call weekly and could never get answers. I will never do business with you again and if it wasn’t because my wife wanted the house in that community I would have given y’all the finger. Beyond Horrible experience ... More

Buying from Lennar has been one of the most frustrating experiences. They rushed the build of our home, clearly more focused on putting up houses for numbers than on quality. From day one, we were handed dead grass and trees — it looked neglected before we even moved in. When issues come up, they fight you every step of the way. Instead of standing behind their work, they make the process of getting anything fixed extremely difficult. To make matters worse, they only repair drywall cracks once, even though more appear as the house settles. Most recently spilled chemical in my yard and refuse to take accountability . For a company of this size, the lack of accountability and care is shocking. If you value quality, follow-through, and basic customer service, I would strongly recommend looking elsewhere. ... More

When shopping for the house Koral was great, she was friendly, and took her time to make sure we weren't rushed, she took us to multiple neighborhoods and houses to make sure we found what we thought was going to be the right house. Abraham and Erica made our mortgage process seamless and painless, they were very responsive to any questions we had and were always on top of reaching out when they needed something from us. Everything was looking up until the day of closing we were never given a time to actually close on the house, we called to the Lennar title office multiple times leading up to the day of closing and it was difficult to get in contact with anyone, when we did get someone on the phone we couldn't get a straight answer, when we finally got an answer it was that we would be closing first thing in the morning to ensure we can pick up the keys since the pickup times are strictly set for 11:00am and 4:00pm. The day of closing we had not received anything for closing and reached back out to the title office and again it was very difficult to get in contact with anyone and when we did we were constantly told that we needed to talk to one specific person who was very difficult to get in contact with. We were eventually told that they were still working on all of our documents when we were told previously that everything was ready to go. We missed the 11:00am pick up time for the keys and were hopeful to get everything finished in time for the 4:00pm pick up time. As time approached 4:00pm with no update we reached out to Koral and to Abraham who are not involved with title but were great helps again in getting things on track with the title office, when we expressed our concerns that we wouldn't be closing in time to pick up our keys Koral coordinated for someone to stay late in order to ensure we could pick up the keys. When we finally got the closing documents there mistakes that had to be corrected which only further delayed our closing. We got the information for the virtual closing with the notary around 4:30 that day, once we finished up we got the okay to pick up the keys and head to our new house. Walking into the house we were greeted with a slew of things not cleaned up, there was dirt all over the floor, paint splatter, adhesive residue, and dirty hand prints all throughout the house, and the house was riddled with bugs. During our blue tape walkthrough we noted that there was missing weather-stripping on the doors and we were surprised to see it was still missing when we moved in, we also found out that our living room only had power when the back porch light was on, we had a leak under the master bathroom sink, and water damage to the cabinet, one of the circuit breakers kept flashing its arc fault indicator, and it turns out it was due to one of the wires on one to the GFCI outlets not being secured, we had to open the knockout for the drain house for our washer in the box in the laundry room since it was still closed. We had asked for a copy of the third party inspection report but all we got was a one page document saying the house passed. I don't see how with all of these issues it passed. When submitting warranty claims for these items some were addressed quickly and professionally, while others not even close. The leak under the sink was addressed quickly and was told that the cabinet would be repaired after the leak was fixed. Chris was the one handling this particular claim and he was scarce to reply, I would reach out for updates about the cabinet, he would give dates and times when he would be by to look at it. Those times would come and go with no communication from him, I would reach out and see if he wanted to reschedule and wouldn't hear anything. The only way it seemed I could get him to respond was by submitting new claims for the issue. After a little more than 4 weeks the cabinet was finally addressed. And the "repair" was just to cover up the damage on the lower shelf of the cabinet by laying a thin piece over the top, ignoring the damage to the left wall of the cabinet. When I expressed my concerns about the so called "repair" and how there was the potential for mold underneath the cabinet due to the leak being so bad that it came out from underneath the cabinet. Chris told me that my concerns don't exist. My wife is allergic to mold and we have a baby on the way and not addressing the risk of mold poses a health risk. When our sod was laid in the yard it was absolutely riddled with weeds and other invasive plants. The yard is so uneven and bumpy after it was graded for the sod, and the landscapers laid the sod in a way that our gate was stuck open and had to be trimmed to close. I came home one afternoon to find that half of the fence on the right side of the house fell down shortly after moving in. I wouldn't recommend these houses to anyone after what we've experienced in the 2 months we've lived here, the quality is bad, there's no pride in the work, no integrity to do things right, all the work that's contracted out seems like its done as cheaply and as quickly as possible, and then when issues are brought up they are ignored and you're hung out to dry. This home was supposed to be the place where my wife and I stated a family together but it has just become a nightmare. ... More

A lot of cut corners

Was always told never to buy this builder by multiple realtor friends but went ahead anyways because I liked the house itself. Getting a response or getting them to take care of pressing issues was like pulling teeth. If you’re not prepared to continuously harass them for a response on any issue you have don’t buy here. As a first time home buyer this was an extremely disappointing and stressful experience. All these people want is your money, they don’t care about anything else. Good luck getting a hold of anyone once you close as well. Just go look at the community reviews. Now I know better moving forward. ... More

I bought 2 homes and had the worst experience with Marshall the loan officer. He treated us like 2nd rate citizens and gate kept the entire process. We are seasoned home purchasers and have never had this worse of an experience. Derek the construction manager was also awful. The house was supposed to be ready for a final walkthru and wasn’t ready, we had to come back. He was complacent and really uncaring. I will do my business with another home builder than Lennar.

I had the worst experience buying my house. Didn’t get to close on time because of lack of communication with lennar and their employees.

I was told like many of my neighbors that we would only get 15 feet of sod. They got full sod and I didn’t. When I finally requested my sod installed… it was too late. There are other houses in the neighborhood that do not have their sod installed yet; but we are too late (don’t understand). The house did not come with towel racks in both bathrooms, no walk in shower door, no fans, no garbage door opener, no sprinklers, no doorbell, no water spout in the back of the house and the other frames of the windows were not painted. The fencing stopped short allowing people to walk to the windows of some of the bedrooms and the living room; things were not thought out with the owner’s interest in mind and alot of money was clearly saved by Lennar because of it. I know what to expect from this company moving forward. ... More

Lennar Homes got the cheapest materials and contracted the worst workers. They are in such a hurry to build, build, build, with no attention to details. And to try to get something fixed (in a new home) after you close, good luck!

Corners cut, cheap material. Horrible roof construction. Idk how no one has a civil law suit against them.

Very sad and unprofessional experience

Houses not build good

Dealing with Lennar has been a nightmare! Their responsiveness is non existent and anytime there is a problem, they pass the buck to someone else and you never get a straight answer from anybody. We were warned to stay away from Lennar but we did not listen and we paid the price. I would greatly advise any new home buyers to STAY AWAY FROM LENNAR!

First off after several (6-7x) of getting and sending my homeowners insurance correction after correction from the lending team I was threatened with being charged per day that the house went over closing even after sending them everything I was getting from progressive. So they forced my hand into Lennar Insurance. Then I had a family emergency where my mother needed surgery, so I needed to push our closing date by 2 days!!!! so that I may be with her Lennar homes said no that I needed to close or they would walk away as they were confident an investor would pick it up and close on the day they wanted. The walls are paper thin, the door was leaking from the frame and window, they put silicone caulk and roofers were supposed to come they never did, the shower arm in the master bath completely crooked from the pipe in the wall Billy didn’t want to get it repaired under warranty because it has a different shower head . Our tankless water heater was leaking gas they said they repaired it. We come to the house and it’s leaking bad! Finally repaired when we actually put in another request. Blue tape still found in our pantry from the walkthrough. The sod they installed doesn’t cover the whole backyard they give you half a yard of grass!!! Oh and there’s no water spigot in the back yard so you can’t water the yard unless you buy a 200ft hose to connect to the side of the house . Avoid LENNAR houses!!! And I says houses because these are just houses and not a family home this builder doesn’t care about you or your family just your money. ... More