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Lennar Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About Lennar.

Read all 1012 verified reviews from homeowners that built a new home with Lennar in the San Antonio area. San Antonio homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.4 out of 5 stars in San Antonio Area

1012 Reviews in San Antonio Area

Ratings by Category

Overall 3.4

Quality 3.2

Trustworthiness 3.3

Value 3.6

Responsiveness 3.3

Lennar in San Antonio Area

View Homes

Customer Reviews

Lennar - Do not buy from Lennar

  • Anonymous
  • Verified HomeBuyer
  • August 03, 2021
  • San Antonio, TX

Do not buy from Lennar

Lennar responded:
Hi, thank you for the review. We are sorry to hear about your disappointment with your new home. Please reach out at corporatecustomercare@lennar.com, if there is anything we can do to assist. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

Lack of communication and willingness to do your job

  • Brian F.
  • Verified HomeBuyer
  • April 22, 2021
  • Converse, TX

Don't buy from lennar. They won't do anything.

Lennar responded:
Hi Brian, thank you for sharing your review. We apologize for the lack of communication you have experienced. We would like to follow-up on any issues you have faced, along with any outstanding items requiring attention. Please send us a note at corporatecustomercare@lennar.com, with any details you wish to provide, so we can follow-up. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

disapointment

  • John W.
  • Verified HomeBuyer
  • February 27, 2020
  • Bulverde, TX

New house and the driveway is already cracked. I was told nothing could be done, I've turned in the same problems three times now and they're still not fixed with no follow up. The workman ship is shoddy. There are hidden design flaws that you people have refused to take care of; All in all I would not recommend Lennar Homes to anyone.

Lennar responded:
Hi John, thank you for sharing your feedback about your new home. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Horrible, no communication, just want sale

  • Anonymous
  • Verified HomeBuyer
  • September 16, 2025
  • San Antonio, TX

Lennar has been my worst experience ever! False info on home loan, worst communication. No one was here to congratulate me when I received my keys! Loan officer lied to me about numbers! I had to wire money twice

Lennar responded:
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We strive to provide clear communication and accurate information throughout the homebuying process, and we take your concerns seriously.

If you’d like to share more details with us, please send an email to CorporateCustomerCare@Lennar.com referencing this review.

Thank you again for sharing your thoughts. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Horrible

  • Elizabeth A.
  • Verified HomeBuyer
  • September 27, 2024
  • San Antonio, TX

If it’s not too late. Look elsewhere. I have had and will probably continue to have issues with this New home. I have so many pictures to prove it. Make sure you check that your home has been painted and I don’t mean with just primer. The landscaping company is horrible as well. After filing a report with the landscaping company that my so called Bermuda sod was dead and dry when they finally installed it , because it was just sitting across the street for weeks, the company adjust there picture to look green, however they couldn’t adjust the tree that was dead. So just aware..

Lennar responded:
Good afternoon, Elizabeth, Thank you for taking the time to share your feedback with us. We're sorry to hear there were some issues with your new home. We hope that moving forward, we can offer you a better Homeowner experience. If you have any general requests for information or warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely,
Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Worst experience

  • Vijaya L.
  • Verified HomeBuyer
  • July 05, 2024
  • San Antonio, TX

The experience is worst no co ordination among the teams no right information shared any time.

Lennar responded:
Good morning Vijaya, thank you for sharing your experience with us, It allows us to identify areas of improvement to offer a smoother experience for the future. We are sorry to hear that your experience did not meet your expectations. I will share your comments with upper management for their ...

Total Score 1


Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Last resort

  • Nicholas G.
  • Verified HomeBuyer
  • June 23, 2024
  • Saint Hedwig, TX

So far the only good thing is ,it was the cheapest home that was available. The longer we live here the more areas we see where the builders cut corners, did quick patch jobs or even tried to hide the errors made rather than fix them. if you have an issue there's a whole lengthy process to get it resolved. We were made promises that were not kept, discovered trash that had been poured over with concrete because they were too lazy to pick up after themselves. All in all, they did get us into a home quickly but if we were to do it again I would have taken my time and checked every little thing ...

Lennar responded:
Good morning Nicholas,

Thank you for bringing the issues you found at your new home and the resolution delays to our attention. We sincerely apologize for the inconvenience. Your concerns have been shared with upper management for review and to ensure a more timely resolution process moving forward.
Sincerely,
Lennar Corporate Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Don’t do it!

  • Danielle A.
  • Verified HomeBuyer
  • May 30, 2024
  • San Antonio, TX

The only people with Lennar I am thankful for is Bryan & Ken for being dedicated to customer satisfaction & Lou H. for how helpful she was with our loan underwriting. Other than that, this is The WORST experience I’ve had in home buying. The day we met with our consultant we told her our price range & number of rooms/bathrooms we wanted. She showed us houses at least 10-20k over our price range and not even what we had asked for in a home. The day we viewed our house & were submitting the app, our consultant texted us saying the price increased from $167.9 to $170 because someone placed ...

Lennar responded:
Good afternoon Danielle,

Thank you for taking the time to share your experience with us. We appreciate your shout out to Brian, Ken and Lou. We are truly sorry you were not satisfied with your purchasing experience and the way your items have been handled. I have shared your concerns with upper management for them their review and assistance.

Sincerely,
Lennar Corporate Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Don’t do it.

  • Harrison S.
  • Verified HomeBuyer
  • March 19, 2024
  • San Antonio, TX

Absolutely horrible experience all the way from the looking at the home to closing. Zero communication within the company, everything is compartmentalized. Straight up will lie to your face. Use FOMO tactics to get anything done. God forbid you call them out on the workmanship and they have to make repairs. Just easier to pay someone else after the process to get your home to where you want to be.

Lennar responded:
Hi Harrison, we thank you for your feedback and review. We want to apologize for the sub par communication and we will be informing our division leaders about this to help improve. -Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Mediocre

  • Gloria K.
  • Verified HomeBuyer
  • November 01, 2023
  • San Antonio, TX

I can’t describe my experience. It was so bad that I have no words to describe it.

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Worst Home Buying Experience Ever

  • Anonymous
  • Verified HomeBuyer
  • October 18, 2023
  • San Antonio, TX

Do not buy a home from Lennar.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Lennar homes are put together by amateur contractors

  • Larry J.
  • Verified HomeBuyer
  • April 18, 2023
  • Converse, TX

I closed on my home in February of 2023 and have had multiple issues come up... cracks appeared between the walls and ceiling, flooring lifted up and cracked. spaces showing between floor boards, that was explained as "acceptable" as long as you cant fit a credit card between the spaces. Shoddy paint jobs, and it takes 2-3 weeks to get anything scheduled to try to get the issues fixed. When you say something, you're made to feel like you are imposing on them to fix things that should have been fixed before closing. For the supposed walkthru, was told "you just look for the paint issues, ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Terrible.. just don’t do it..

  • Anonymous
  • Verified HomeBuyer
  • January 04, 2023
  • San Antonio, TX

Overall the experience was terrible. Our Lennar salesman never answered her phone. Always rude when we finally got ahold of her she had no idea what was going on. House looks like it was built by a toddler. No attention to details, paint everywhere on outlet covers, my brand new carpet, windows all have paint on them. House was suppose to be cleaned before closing that was never done. Nobody answers the phone to get anything taken care of.

Lennar responded:
Hi, thank you for writing this review. We want to apologize for the frustrations you have experienced with communication and the quality of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Many follow up call, due to poor workmanship and poor quality controls.

  • Carlos B.
  • Verified HomeBuyer
  • November 17, 2022
  • Bulverde, TX

I hope this information is shared with other potential buyers. People must understand that buying a house process, is a for-life transaction, which makes the house buying decision a very important one in your life. In looking back to the time when we closed on our house; it was a very difficult road to get to the point where we are today. We had to make sure the final buyer walk were done, and all details found on the house were notated and addressed. in a timely manner. We hired an independent inspector to inspect the house. All issues found by the independent inspector were mostly ...

Lennar responded:
Thank you Carlos for your review and your feedback. We are sorry about you having to get the customer care department to address the issues you kept finding in your home. We surely hope you are now enjoying your new home. If there are any outstanding items you would like us to address, please do not hesitate to contact us at CorporateCustomerCare@lennar.com.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Worst home and home buying experience ever

  • Alyssa G.
  • Verified HomeBuyer
  • October 25, 2022
  • New Braunfels, TX

This will be THE LAST time I ever buy a Lennar home and I will tell everyone who asks me, how crappy this house is. We basically only moved forward with the purchase because it was buy this house or be homeless. We pay so much money for a house that comes with the bare minimum. We don't even have a back yard water faucet and live facing a retention area. If that area ever caught fire, we have no way of helping contain that. No window screens, our home inspector was shocked with no screens. The door ways to the restrooms are not wheelchair accessible as they are so narrow. We live in TEXAS ...

Lennar responded:
Hi Alyssa , thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home, as well as any missing or incomplete finishes. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

namra

  • Namra J.
  • Verified HomeBuyer
  • October 18, 2022
  • Bulverde, TX

it was the worst experirnce I have ever had in purchasing a home.I have bought homes before and nothing like this I felt intimidated, the mortgage people the escrow people seemed mot to know whst they were doing making me do thingd over andover No more lennar forme!!!

Lennar responded:
Hi Namra, thank you for your feedback. We are very sorry to hear about your experience with mortgage and escrow. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Not the reputable business they once were

  • Anonymous
  • Verified HomeBuyer
  • August 09, 2022
  • San Antonio, TX

I don't know where to begin with this awful journey we had on the home buying process. From lack of communication from the loan processing aspect to the abysmal workmanship done on the house. All I can say is, if you decide to go with Lennar GOOD LUCK AND GET YOUR OWN INSPECTION.

Lennar responded:
Good afternoon and thank you for writing this review. We want to apologize for the frustrations you have experienced throughout your home buying process. If there is anything we can do to assist moving forward, please do not hesitate to send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care Team

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Horrible experience

  • Tina S.
  • Verified HomeBuyer
  • July 12, 2022
  • San Antonio, TX

Very Poor, experience, no communication from the Lennar. Had to involve management for every little thing. They did not even care to answer phones on day of closing. I left messages and received a call back after 24 hours, that too after 5 emails cc'ing the management. Lennar Mortgage is most inefficient, Loan officer change rate on you without your knowledge, lie and are dishonest. They cannot answer one intelligent question, and their management is equally dishonest and encourage their unlawful ethics.

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Stay FAR away and avoid a headache

  • Amanda E.
  • Verified HomeBuyer
  • July 06, 2022
  • San Antonio, TX

This is our 2nd new home buying experience and Lennar is BY FAR the worst builder we have ever dealt with. The quality of work is absolutely atrocious, there's no pride behind their workmanship. They try to save a dollar where they can, which means your home will not have a DOORBELL, a peephole or a microwave. The list could go on for a long time but these are a few examples of just how low they go. The buying process was an absolute nightmare and after talking to neighbors, we're far from the only ones with this experience. I would be embarrassed to work for them and several representatives ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Misleading, not trust worthy, very poor quality and work.

  • Crystal M.
  • Verified HomeBuyer
  • February 08, 2022
  • Bulverde, TX

If at all possible stay away from a Lennar home! Very very very poor quality work, not responsive, and misleading, And if you still decide to buy from Lennar…. you best make sure you hire your own inspector!

Lennar responded:
Hi Crystal, thank you for sharing a review. We want to apologize for the poor customer service and follow up you have described with your new home. If you have any items that need further attention, please let us know at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Bad Experience

  • Vanessa D.
  • Verified HomeBuyer
  • March 31, 2020
  • San Antonio, TX

Get it in writing or it is not true. Get contact info to Construction Manager as soon as you meet your sales person. Hire your own inspector period. Expect closing date to change at least twice. Get extended garage as their standard 2 car garage is smaller than other builders. Prepare for long battle. Over priced for quality you recieve. Not everything is included, not even the instructions or boxes devices come in. REGRET

Lennar responded:
Hi Vanessa, thank you for this feedback about your new home. We are very sorry to hear about the experience you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

I have had issues, that I can’t get the correct help from the get go.

  • Anthony P.
  • Verified HomeBuyer
  • July 04, 2019
  • San Antonio, TX

Issues with water bill, from excessive water use from the sprinklers. I was told the day of the original walk-thru orientation that the water will be turned down b4 my move in, it wasn’t. I have spoken to several members of the staff on the property and I can never get a straight answer. It don’t help being a disabled veteran on a set income to get stuck paying an additional $300 water bill.

Lennar responded:
Hi Anthony, thank you for sharing your feedback with us. We are sorry to hear about the water bill. Please send a message to us at corporatecustomercare@lennar.com with the details, so we can review and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Horrible!

  • Cirilo L.
  • Verified HomeBuyer
  • September 30, 2025
  • San Antonio, TX

My whole experience was horrible. From start to end. Even after I closed the house was gross, the construction guy did not fixed the window that I pointed out during my last walk. They took forever to do the final city inspection even after I had already closed on the house. My gas was cut off because no one informed me that the city had done the inspection several weeks after I closed even though I would call weekly and could never get answers. I will never do business with you again and if it wasn’t because my wife wanted the house in that community I would have given y’all the finger. ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible.

  • Anonymous
  • Verified HomeBuyer
  • September 24, 2025
  • San Antonio, TX

Buying from Lennar has been one of the most frustrating experiences. They rushed the build of our home, clearly more focused on putting up houses for numbers than on quality. From day one, we were handed dead grass and trees — it looked neglected before we even moved in. When issues come up, they fight you every step of the way. Instead of standing behind their work, they make the process of getting anything fixed extremely difficult. To make matters worse, they only repair drywall cracks once, even though more appear as the house settles. Most recently spilled chemical in my yard and ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Started off Great but Then Quickly Became One of The Worst Experiences of My Life

  • Trent S.
  • Verified HomeBuyer
  • September 12, 2025
  • Marion, TX

When shopping for the house Koral was great, she was friendly, and took her time to make sure we weren't rushed, she took us to multiple neighborhoods and houses to make sure we found what we thought was going to be the right house. Abraham and Erica made our mortgage process seamless and painless, they were very responsive to any questions we had and were always on top of reaching out when they needed something from us. Everything was looking up until the day of closing we were never given a time to actually close on the house, we called to the Lennar title office multiple times leading up ...

Lennar responded:
Good morning ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1