Lennar Reviews in San Antonio, TX

Our Sales Clarissa and Carrie from 1010 realtors were awesome. Both of them were on top of everything. Very knowledgeable and kind.

Not berry good experience

My experience with Lennar wasn’t the best. The buying process was very stressful and underwriting was the worst. I have bought other homes from builders in the past and the process was smooth. But Lennar was ridiculous requesting the same documents over and over again. To me it was lazy on their part. Then we move into our new home you would think that they would have cleaned it for the new home owner. Absolutely not paint drops on the floor,sticky substance on floors that you have to get down and scrub by hand. Very frustrating you buy a new home and you walk into a home that is dirty

This is a great location

Buying a Lennar homes was a great experience for my family, our house is beautiful and well made. Customer service even after purchasing the house have been very polite and responsive. I would recommend them to anyone looking to move to a new home.

Major concern during closing: * We were sent documents containing another buyer’s personal information multiple times * Almost every email we sent to the team went unanswered * We only received a response after threatening to report it, which we ultimately did Communication failures and disorganization: * The assigned concierge repeatedly said she was the “go-to” contact, but was unresponsive for weeks at a time and rarely replied to emails * We had to track down answers ourselves by contacting multiple people * Key personnel changed during and after the process, which created confusion and no clear accountability Post-closing issues: * We were unable to get basic services like trash pickup, electric, and gas in our name for about a month and a half and did not receive our garbage cans until 6 weeks after closing * We later learned this was because the builder had not resolved required payments with the city * Even after being told it would be handled, there were additional delays and inconsistent follow-through Insurance and administrative issues: * We contacted Lennar Insurance to correct an error with our policy start date * Our homeowner’s insurance was then canceled in error * We received a cancellation notice stating it was canceled at our request, which was not accurate * After review of the recorded call, it was confirmed that this was not what we requested * We had to contact the insurance company directly to resolve the issue and have it reinstated * The issue was eventually corrected, but it created unnecessary stress and confusion Move-in condition: * The home was filthy before move-in, and we had to request it be cleaned Workmanship and finish issues: * Flooring adhesive came up onto the surface while walking, requiring extensive cleaning * Paint overspray on showers and cabinets * Paint on floors that had to be scraped off * Excessive and sloppy caulking throughout Missing or poorly installed features: * No cabinet handles were installed at all, and we were told this was “as designed,” making cabinets difficult to open * No towel racks installed Material and quality concerns: * Flat paint was used throughout, including in the kitchen and bathrooms, which is not appropriate for moisture or durability Appliance and safety concerns: * The dishwasher did not clean dishes and had to be replaced immediately * The gas stove had a faulty control; when bumped, gas could be released, which is a safety concern * We replaced both the stove and dishwasher shortly after move-in Overall, this experience reflects poor workmanship, lack of attention to detail, and ongoing communication failures. A new home should be move-in ready, safe, and supported by a responsive and organized team. That was not our experience. Buyers should be prepared to thoroughly inspect everything and advocate for themselves throughout the process. Lennar would benefit from focusing on executing core responsibilities well instead of taking on multiple areas without delivering consistent quality. ... More

We recently moved into our new home in Waterwheel–Coastline/Hilltop in San Antonio. The sales and closing process was generally organized, and communication during that phase was clear and supportive. However, there were serious issues that should not be overlooked. While we were still under contract, there was an attempt to release or offer the property to another buyer. This is not a minor misstep—it reflects a significant breakdown in internal coordination and created unnecessary stress during an already critical process. Post-closing, my experience with the warranty team has continued to be frustrating. There appears to be a pattern of deflecting responsibility, with concerns being dismissed or attributed to the homeowner without thorough or objective evaluation. This lack of accountability is disappointing, especially considering the expectations that come with purchasing a new construction home. While the initial sales experience was positive, both the pre-closing incident and the warranty handling have impacted my overall confidence. I hope these concerns are taken seriously and addressed to improve the experience for future homeowners. ... More

I truly love the house that I have purchased and am working on settling in. When it comes to sales and, follow up Trey E. did an amazing job of going the extra mile to make sure all was taken care of. He showed up at closing which I found to be personable and professional. At closing there was some confusion when we were told to meet at the title office, and they did not have us on schedule. Then they informed that the signing and notary was to be completely on-line. While in the process we found a mistake with the paperwork not reflecting the full amount of my money down, which would have affected my monthly payment as well as final sale. Fortunately the manager was able to work things out and get new paperwork written up and we were able to proceed. Along with that they were able to have the in person notary stick around for a final signing. Of course, this took longer than expected. An hour and a half meeting turned into an over 3 hour process. My realtor secured the keys the next day as I had to be at work for the next few days. That Sunday I received the keys and went to the house with a lot of unfinished details in my new home. Large debri outside of the house was not picked up, along with some dangerous broken glass and some nails on the ground before the sod came. During the final walk through some of these things were mentioned to Brandon the QC person I believe. Also the windows were not cleaned, film residue and water spots were quite visible on most of the windows. Also the floor did not look it had been cleaned. Carpets were vacuumed and counters were decent but the things listed above were unacceptable. Chris the construction manager was able to address some of these issues after I had shared a few emails. I had shared this with Wes and in the process there seemed to be a delay in action. The main thing I was concerned with the finish was the glass and nails on the ground which would have been dangerous had my son been around during those early days. This is why I mentioned Trey before because he went out of his way on his day off and made the calls to get the ball rolling the issues I wanted addressed. He gets an A+ in my book, though I would not give that type of credit to the others. Chris was helpful in following up with the clean up and dealing with the sod. One other thing I would mention was the quality of finish with the door latch holder in the frame. Some of them seemed to be put in hastily. I made my own adjustments to several of them, though they latch and close properly, their alignment was off. Since moving in I have noticed a few issues with the walls and some paint but I believe they are managable with a little touch up. I truly do enjoy the house but also want to be honest about my overall experience. Thank you ... More

Do not trust anyone with Lennar. I gave them earnest money and they kept it.

This whole experience has been terrible. Lennar employees have zero communication skills. They don’t return your phone calls, and they don’t communicate with each other until you get upset and ask to speak to their managers. When you put a work order in they don’t show up for services when they say they are or they close work orders without completing any work. The HOA fee is a joke and when we first were looking into this subdivision they told us wifi and trash were all included with our HOA fee. Well that was a complete lie. You pay separate for everything. If you move here you are stuck with this WiFi and even if you get an outside WiFi service for a better deal you’ll still have to pay for the one they set up in the home even if you don’t use it no matter what. The HOA people are no help either and when you call to discuss these fees all they have to say is they aren’t a part of Lennar so they can’t be held accountable for what the Lennar employees told us or what prices they gave us. This is supposed to be our dream home but from the way we’ve been treated it’s been more like a nightmare. ... More

Awesome Experience buying a home with Lennar very impressed love the help they give and how friendly and professional everyone is overall it was an experience to remember will be recommending to all my family and friends that have never purchased a home too not be afraid at Lennar they help you every step of the way.

Great experience with lennar and walked us through the process.

Home was not move in ready. Too many workmanship issues. Plaster, concrete and paint stains on garage and back patio. Paint stains on floors. Interior was not clean.

The sevice man they sent was excellent highly recommend Thank you

The process went well until the week we were doing walk through. From that point on, things were not done in a timely manner as promised, we had to move our walk through twice due to no communication about things not being completed. Issues on our 3rd party inspection that we were told would be fixed, were not. We found out after we moved into the property. As we have been in the house we have found issues such as caulking not complete, damaged floor boards, shower head cover not attached, unfinished edges on most finishes in home, and a missing vent cover that caused us to have a leak during a rain storm. most reps have been helpful with warranty requests, but some did not follow up on the time for repair and/or sent a worker who could not communicate with us so we had no idea how to tell them what needed to be done. The process definitely needs some TLC and reworking to increase buyer satisfaction with the process. ... More

Overall, my experience with Lennar has been extremely disappointing. As a homeowner, I trusted that I was purchasing a safe, well-built property. Instead, I am dealing with serious safety hazards, potential structural/plumbing issues, and a lack of accountability from the builder.

It's a nice house for the price and large back yard which we love. The buying was pretty easy for the most part. But it was difficult at times to get answers to some our questions if at all. And the warranty has issues as our yard was damaged in a rain storm due to poor quality work. So the whole warranty thing is quite questionable. But we do like the house itself overall.

The only positive thing I have to say about my experience is Evelyn on the loan side. She was extremely helpful in helping me! She literally did multiple jobs, because others were not. Multiple things went wrong through the whole process. First time buying a home and it’s been nonstop headache. I haven’t even made my first mortgage payment and my fence fell and Lennar refuses to fix it. Been w/out waste service and was getting the run around and come to find out, you have to have it set up w/ HOA. Which nobody told me, I learned that from the county office after not having trash service for over a month. Gas got shut off, because I thought it was included w/ the electric, which didn’t have hot water for four days. Lastly, they told me they don’t do blue tape during the walkthrough and there were countless imperfections. Such as imperfections all over the walls, ceilings, mismatched paint, my front door has a piece missing out of it and my master bath mirror was broken and they refused to fix it. I learned from 2 of my friends who bought a Lennar home in 2025 got to do a thorough walkthrough w/ blue tape, but I didn’t and I wish I had. Definitely, would have went w/ any other builder, but Lennar was cheaper. You get what you pay for. ... More

Paulina our sales rep was great! Very informative and honest! Vincent was also great, he was very helpful and friendly!

Overall great experience ran into a few problems like front door getting stuck after a raining day over all living the neighborhood. So peaceful and quiet.

Finance was a nightmare, constantky saying one last thing. Then workmanship is shotty, some things caught before clising that they said they would fix. THEY LIED! DON'T TRUST. NASTY PEOPLE. Can't wait for Karma to pay them a visit.

Why do I need to fix issues with a NEW home?

Do not sign even when they say they'll fix issues without it in writing.

I had a very fast and efficient experience overall with Lennar. I was connected with multiple representatives throughout the process, and I especially want to highlight David in the New Braunfels location he is extremely knowledgeable, responsive, and continues to be helpful even after the purchase by answering any questions I have. Ethan, the construction manager, was also very welcoming and supportive throughout the process. That said, there were a few areas that could definitely be improved. During the approval process, communication felt disconnected. Much of the process was handled online, and documents were often uploaded for signature with little to no explanation just a quick message asking me to sign. For something as important and complex as buying a home, more guidance would have been helpful. Closing was another area that lacked personal interaction. Aside from the notary, there wasn’t really anyone present to walk through the documents, which contained a lot of detailed financial information. It felt like we were expected to fully understand everything on our own, even though this isn’t our area of expertise. Thankfully, my realtor was there and did her best to explain things, but I strongly believe a loan officer should be present and actively involved during closing. On a positive note, the warranty department has been very responsive and quick to address and resolve any issues. Overall, a good experience with some important opportunities for improvement especially in communication and customer support during key moments like approval and closing. ... More

Issues arise, I put tickets in. They get marked completed. Nothing‘s completed. The issues I had at my final walk-through still have not been done even though I’ve also put in more tickets and those have also been marked completed. I do not think there is insulation in parts of my house because the walls are paper thin I can hear people talking outside the vehicles on the road sound like I’m sitting in the road. I have a gas leak that has not been checked, even though I have made them aware. Also when they sent people to clean the house, they left the owners manual in the dishwasher and it burned on the heating element and two months later after scrubbing the dishwasher clean my dishwasher still smells horrific the initial individual that I was in contact with who was supposed to help me with any problems has completely vanished and will not return my messages or phone calls. The only reason I am giving some any stars is because there has been three individuals who have been overly kind but out of two fistfuls that is all. everybody else that I talk to just says oh I understand and nothing gets done and the HOA that I am paying an exuberant amount of money for is doing nothing in this neighborhood. There are cars parked all over the street. People’s yards are full of weeds trash cans are left out all the time and these are all things that should not be happening. ... More