Lennar Reviews in San Antonio, TX

Do not sign even when they say they'll fix issues without it in writing.

I had a very fast and efficient experience overall with Lennar. I was connected with multiple representatives throughout the process, and I especially want to highlight David in the New Braunfels location he is extremely knowledgeable, responsive, and continues to be helpful even after the purchase by answering any questions I have. Ethan, the construction manager, was also very welcoming and supportive throughout the process. That said, there were a few areas that could definitely be improved. During the approval process, communication felt disconnected. Much of the process was handled online, and documents were often uploaded for signature with little to no explanation just a quick message asking me to sign. For something as important and complex as buying a home, more guidance would have been helpful. Closing was another area that lacked personal interaction. Aside from the notary, there wasn’t really anyone present to walk through the documents, which contained a lot of detailed financial information. It felt like we were expected to fully understand everything on our own, even though this isn’t our area of expertise. Thankfully, my realtor was there and did her best to explain things, but I strongly believe a loan officer should be present and actively involved during closing. On a positive note, the warranty department has been very responsive and quick to address and resolve any issues. Overall, a good experience with some important opportunities for improvement especially in communication and customer support during key moments like approval and closing. ... More

Issues arise, I put tickets in. They get marked completed. Nothing‘s completed. The issues I had at my final walk-through still have not been done even though I’ve also put in more tickets and those have also been marked completed. I do not think there is insulation in parts of my house because the walls are paper thin I can hear people talking outside the vehicles on the road sound like I’m sitting in the road. I have a gas leak that has not been checked, even though I have made them aware. Also when they sent people to clean the house, they left the owners manual in the dishwasher and it burned on the heating element and two months later after scrubbing the dishwasher clean my dishwasher still smells horrific the initial individual that I was in contact with who was supposed to help me with any problems has completely vanished and will not return my messages or phone calls. The only reason I am giving some any stars is because there has been three individuals who have been overly kind but out of two fistfuls that is all. everybody else that I talk to just says oh I understand and nothing gets done and the HOA that I am paying an exuberant amount of money for is doing nothing in this neighborhood. There are cars parked all over the street. People’s yards are full of weeds trash cans are left out all the time and these are all things that should not be happening. ... More

Quality is terrible. Sloppy work. Great staff. Amazing realtors. Terrible builders and contractors

This was an amazing experience! Thank you so much for making me a homeowner.

Everyone at Lennar were very helpful the houses are beautiful

I was excited about having an all-in-one home buying process. The financing side was easy, and the loan officers were helpful and responsive. The only issue I experienced during financing was the third-party verification process they would call and sometimes keep me on hold for hours while confirming information. It wasn’t ideal, but it was manageable. Unfortunately, my experience with the construction team and the overall quality of construction was much less positive. The construction manager repeatedly made excuses for repairs that were not completed on time. The paint work throughout the house was inconsistent and spotty, and during our walkthrough we identified a broken cabinet that needed to be replaced. It was also frustrating that the construction manager was not transparent about the status of repairs. During our final walkthrough, the house was still a mess and many of the repairs from the third-party inspection report had not been completed aside from some paint work. Despite this, he told us the remaining items would be completed by the end of the day and asked us to sign the closing documents before the repairs were finished. When I refused, I was met with more excuses. When I returned for another walkthrough, some of the repairs had been completed, but the construction manager continued to make excuses and even told me the broken cabinet had been replaced when it had not. Instead, it appeared cosmetic fixes such as filler and paint were used to hide the damage rather than properly replacing the cabinet. Now that I am living in the home, I have identified additional items that were either not addressed or were hidden during the initial walkthroughs. This has been very frustrating, as many of these issues should have been resolved prior to closing. It wasn’t until I threatened to pursue legal action that someone finally reached out and ensured the repairs were completed properly. That part of the process was frustrating and disappointing, especially after what started as a smooth buying experience. ... More

My tenant noticed gas leak smell at home and only resulted to finger pointing. Lennar pointing to Appliance Company and the Appliance Company pointing to plumbing and Gas Company. The Gas Company then pointing to the others. When nobody is taking ownership I expect Lennar to bring all of them together and get the issue resolved. My experience has been very painful 2 months into the purchase. Also at the purchase time I was not told that HOA is going to take trash ownership too. I was expecting trash to be another utility that the tenants owns and pays for. It makes no sense for it to be including in HOA. ... More

After closing was a disaster, disappointing, the house was not cleaned. Mud on floor and dirty hand prints seen.. Was not like that before during the walk- through.

It took forever to get my closing amount I needed to bring. My closing date was moved 3 times. I received a phone call at around 8pm on a Saturday night to try to seta closing for Monday. The finishing detail work was at a level that moost companies would fire someone for.

I’ve had a great home buyer experience. The loan officers were great and very helpful in every way. Everything has been great, I’ve only have one issue that has arisen. My ultimate goal is this situation is to be treated fairly with the current issues dealing with, over a period of time. Thank you

After the sale responsiveness is lousy

The paint used for the defects found on the walls or doors did not match. We have not even moved in the house and there is a crack in the living area already.

From start to finish, the process was smooth and well‑organized. The Lennar sales, contractor, financial, and community teams were consistently responsive, helpful, and clear in their communication. Every step was well supported, and the staff followed through on their promises. Overall, it was a great experience that made the transition from buying to moving in smooth. My home is stunning, and I am very pleased I selected a Lennar property. Thank you!

To be a first time buyer on a New Home for me was just horrible. I would like to speak to someone in person so I can share this horrible experience that I have been through with my Lennar Home. I'm hoping I get a response and I hear from someone soon. Thank You, Mary Alice Rodriguez

We bought a Lennar home in Arizona and we were very pleased about the quality of the home. Our experience in Texas has not been the same. Not one towel rack in 3 bathrooms. No loop in the garage for installing water softener or water filtration system. No refrigerator or laundry washer or dryer. No hooks in bathroom. Over $8000 in expenses. Plus no garage door opener or painted walls in the garage. No baseboards in the garage as well. I’m sure all these things left out will have an immense impact on Lennar’s bottom line. And no window covering over the back door. We use paper taped over the window until we find a suitable solution. The house has a great layout. If Lennar had only paid attention to the details. The design of the space for the refrigerator allows for the pantry door to open into the refrigerator and one of the cupboard doors to open into the refrigerator. Another cupboard door opens into a wall. We put rubber stoppers on the doors to soften the contact. So many surprises we didn’t expect.. A much different experience from what we expected after our experience in Arizona. We should not have have thought that we would have the same great experience with Lennar in Texas as we did in Arizona. ... More

The entire experience was trash from start to finish. Poor communication, wasted time, mixed messages, and zero follow through. I had to chase answers, repeat myself, and deal with unnecessary confusion that should never happen in a basic transaction. The only good part of this experience was Ana. She was helpful, responsive, and actually did her job. Without Ana, this would have been a complete failure. Everyone else dropped the ball. I wouldn’t recommend this place based on my experience

Starting with the showing, i had a great experience. The mortgage originator was awesome. But the (concierge), was awful. Never returned calls. Not even sure what her purpose was. Now to the house, day of closing I go pick up my keys. I pull up to house, and cleaner was just arriving. She pulled in and blew through the house in 10 min. House is still full of dirt over a month later. I am still getting glue off of flooring through the house. The paint they use must be water color paint because you can not wipe it down. I need to clean the walls but if i wipe it with warm water, the paint comes off. So I need to paint everywhere. There was a creak upstairs when I did the walk through. The guy who did the walk through with me promised me it would be fixed. It still creaks. The carpet it full of paint along all the edges. The shower caulking along the floor was moldy before I even moved in. I redid that. All the caulking throughout the house is cracking already. There are cracks throughout the house at all the seams. Just a very rushed house with zero care. Was it cheap? Yes. Thats about all I can say thats good. ... More

Being attentive to the time frame that you are being assisted with a HOA problem One barely moving in not even 3 months

My experience was okay with Lennar. My biggest let down with the buying process was the closing. I closed online but when I came to get the keys to my home no one was there to greet me or thank or congratulate me. They just handed me a dirty envelope with keys in it. Such a let down after making such a huge purchase and it being my first time. I did express my disappointment but no one seemed to care after the paperwork was signed. As far as the home itself, there have been a few issues. Not big issues, but being a brand new home I didn't expect this many issues one month into my new home. It is also a little tedious getting in contact with the right people to get repairs done. Especially if it's after hours. Most of the time they want to come during regular business hours which means I am also working so that makes it hard to coordinate. Other than those issues, everything else has been good. ... More

Very friendly, helpful and responsive to anything ASAP to everything that was needed

Home is great had a small electrical issue which was very unsettling

Very helpful through the process

My only request during the whole home buying process was for the house to be cleaned prior to closing. During my initial tour of the home there was paint splatters/spills on the floors and in the showers, which I was told would be cleaned up prior to closing. The paint was still there during the new home celebration, and once again, I was told the house would be cleaned prior to closing. Needless to say, none of the paint was cleaned up when I picked up the keys after closing. Disappointed that they didn’t do the only thing I requested. Home buying process was very simple and quick!

The overload of everything Lennar was a nightmare; new grass layed on hard clay; high fee for changing HOA over to me with never ending fee for 60 plus years and no one controlling the rules or bylaws. Get your hands on the HOA bylaws before you buy wish I had. I will not be here in 5 years.