Lennar Reviews in San Antonio, TX
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What San Antonio Homeowners Have to Say About Lennar.
Read all 1133 verified reviews from homeowners that built a new home with Lennar in the San Antonio area. San Antonio homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in San Antonio Area
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Customer Reviews
The buying part was quick and easy.
- Chris P.
- Verified HomeBuyer
- September 16, 2021
- Converse, TX
The buying of the house was quick and easy. Now if only the warranty work was as simple. Been waiting since we moved in in May 2021 to have the grading of the lot looked at since I have flooding issues from the neighbors sprinklers.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 2
Pail construction manager
- Jessica S.
- Verified HomeBuyer
- September 16, 2021
- New Braunfels, TX
Paul was very helpful!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
Nice model homes but issues when buying
- Albert G.
- Verified HomeBuyer
- September 15, 2021
- San Antonio, TX
Model home of course will always look perfect to bring in buyers but once you get your home they will avoid issues with house , I was anxious n wanted in ASAP but counter is still bothering me and I don’t think all house are built that way but like I said , I wanted to move in already and tired of waiting . Don’t rush and make sure everything is just as model home was , perfect
Lennar responded:
Hi Albert, thank you for sharing your experience with us. We are sorry to hear about the frustrations you faced with finishes in your new home, including the countertop. If you have issues still outstanding, please contact us at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Great and awesome people.
- Ali A.
- Verified HomeBuyer
- September 15, 2021
- San Antonio, TX
Great and awesome people. Great experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Horrible service for landscaping, but other than that great experience.
- Ginger G.
- Verified HomeBuyer
- September 15, 2021
- San Antonio, TX
Horrible service for landscaping, but other than that great experience. When you install completely dead grass after 6 weeks waiting for it, that sucks because the homeowners can’t get it to grow at all!! The worst with the added features!!
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 1
Lennar - First time I called Lennar’s Waterwheel office I was told I couldn’t
- Manuel R.
- Verified HomeBuyer
- September 14, 2021
- San Antonio, TX
First time I called Lennar’s Waterwheel office I was told I couldn’t buy a home out of California where i was stationed as a Texas RESIDENT with a Texas drivers license where I was registered to vote IN TEXAS. Only bought this house as a temp with disabled VA loan will not be staying past 1 year. 0/10.
Lennar responded:
Hi Manuel, thank you for taking time to write a review. We would like to apologize for any frustrations you faced when buying your new home. Please do not hesitate to reach out to us at corporatecustomercare@lennar.com if you have any additional items requiring attention. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
Love the neighborhood
- Tina K.
- Verified HomeBuyer
- September 14, 2021
- New Braunfels, TX
The buying experience was a little frustrating due to being out of country and some of the sales staff was not super helpful. There has been has been a few warranty issues with tile work and the company sub-contracted with Lennar is slow to fix the issues. Love the neighborhood and looking forward to loving my house once issues have been fixed.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 3
Lennar - Depending on your sales associate and building manager be prepared
- Akeem S.
- Verified HomeBuyer
- September 09, 2021
- San Antonio, TX
Depending on your sales associate and building manager be prepared to go through a hassle of a process
Lennar responded:
Hi Akeem, thank you for this review. We are sorry to hear about your poor experience with sales and construction. If you have any items still outstanding, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 3
Responsiveness 4
Staff
- ALEXANDER C.
- Verified HomeBuyer
- September 01, 2021
- San Antonio, TX
Some of the staff was very helpful. I was able to call a few at past work hours and they all answered my call and called me back to follow up making sure everything was taking care of.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 4
Lennar - Love my home and the neighborhood
- Adriana R.
- Verified HomeBuyer
- September 01, 2021
- New Braunfels, TX
Love my home and the neighborhood
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
How everyone was checking in on me weekly to make sure move in was good and if I had any issues
- Jesse A.
- Verified HomeBuyer
- September 01, 2021
- San Antonio, TX
From the first time talking to Manny the process of buying a home was less stressful then I expected, on final walk thru to see the workers here doing the work as I pointed out what was wrong was a relief to know it was being done and even after I moved in the follow up calls were great to see
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
How thorough they were about explaining how to keep maintenance on my house
- David P.
- Verified HomeBuyer
- August 31, 2021
- San Antonio, TX
They were straight forward with us about what we needed to do to get into our home and helped us along the way.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
"James to the rescue"
- Joseph B.
- Verified HomeBuyer
- August 31, 2021
- New Braunfels, TX
First I have to thank " James" in sales he was the best, help with each style of home and much more. He made sure we saw all available homes and explained each one. Great value for your money and there is no comparison to the other builders we looked at. Lennar makes sure everything is finished and looks great before you take possession of the home.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Lennar organization is highly structured and very responsive
- Durissio L.
- Verified HomeBuyer
- August 28, 2021
- San Antonio, TX
Lennar organization is highly structured and very responsive to customers. It's employees, in our experience, are pleasant, cheerful, responsive and talented. the whole process from initial contact to closing went smoothly.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
All Terrible
- Dominic H.
- Verified HomeBuyer
- August 27, 2021
- Bulverde, TX
No attention to detail. Workmanship is poor. Grass they laid down is terrible. Damages were done after I closed to my property from a Lennar sub and Lennar told me to handle it with the sub.
Lennar responded:
Hi Dominic, thank you for the review. We would like to apologize for the frustrations you experienced with the workmanship and subsequent issues during repairs. Please reach out to us at corporatecustomercare@lennar.com, if there are any items we can help provide assistance. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Very professional and prompt in all there actions through-out the process.
- Joel C.
- Verified HomeBuyer
- August 25, 2021
- San Antonio, TX
As of this point I still have not receive the homes touch up paint which I was promise. Everything else was outstanding.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Workmanship
- Raul C.
- Verified HomeBuyer
- August 25, 2021
- San Antonio, TX
Great experience Realtors the salesman's are excellent they hept you in everything the you need
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar Title Company
- Joseph M.
- Verified HomeBuyer
- August 24, 2021
- New Braunfels, TX
The Lennar Title Company was non-responsive to my questions, emails and calls. They assigned my closing to three different agents before finally closing. I requested the closing settlement statement several times before I received it. My closing was remote with no personal interaction with a human being. I only met a Title representative when I picked up my keys. The Title Company is over worked, poorly managed and inefficient.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Lennar - I would like to get all the things fixed in my home that were
- Jeremy A.
- Verified HomeBuyer
- August 24, 2021
- San Antonio, TX
I would like to get all the things fixed in my home that were not up to standard. I have lived in the home since March and most of my issues haven't been addressed after numerous tickets put into the portal.
Lennar responded:
Hi Jeremy, thank you for the review. We are sorry for the outstanding issues you have in your new home and the frustration that must cause. Please reach out to us at corporatecustomercare@lennar.com, with any details you can provide, so we can follow-up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
Lennar - Don't sign papers until after they lay sod!
- Anonymous
- Verified HomeBuyer
- August 19, 2021
- Converse, TX
Don't sign papers until after they lay sod!!!!!
Lennar responded:
Hi, thank you for sharing a review. If there are any outstanding items requiring attention, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 2
Sales Rep are good.
- Anonymous
- Verified HomeBuyer
- August 17, 2021
- Bulverde, TX
Terrible Mortgage staff especially for being a first time buyer, lost me thousands of dollars for not locking me in when they were supposed to. Almost no communication, they really don’t care about you, you are just another number. Warranty People will tell you they will fix things and you have warranty but they don’t tell you what voids it and they will do whatever it takes to not fix anything… find gray lines, loops, etc. Very dishonest. Will tell you they will take care of something to your face and then never hear back from them again.
Lennar responded:
Hi, thank you for the review. We are sorry to hear about the issues you have outlined from the mortgage team to the support received from Customer Care. If you have any open items that need attention, please send us a detailed message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Lennar - Good experience, very minor issues with the house all of them
- Jose D.
- Verified HomeBuyer
- August 17, 2021
- San Antonio, TX
Good experience, very minor issues with the house all of them where resolved.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - I live when companies make up for their mistakes.
- Jorge L.
- Verified HomeBuyer
- August 17, 2021
- Converse, TX
I live when companies make up for their mistakes. At the end works for both parties
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 5
Everything included
- Chadwick S.
- Verified HomeBuyer
- August 10, 2021
- Seguin, TX
Easy process and very knowledgeable staff
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
It was terrible
- Lydia S.
- Verified HomeBuyer
- August 05, 2021
- Schertz, TX
The construction manger was/has been great. The title department was the worst!!! I have NEVER had such a horrible experienced. It’s been 4 months since my closing and last month I was looking for final/completed/signed documents in the portal (that you push so much), to find out they were not there. I had to call title to get them. Defeats the purpose of your so called portal. You have been a failure in almost every aspect of the experience. I say almost only because of Shane the construction manager.
Lennar responded:
Hi Lydia, thank you for the long review. We are extremely disappointed to hear about the issues you faced during the title process. If there are any items you still need assistance with, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
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