Lennar Reviews in San Antonio, TX
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What San Antonio Homeowners Have to Say About Lennar.
Read all 1148 verified reviews from homeowners that built a new home with Lennar in the San Antonio area. San Antonio homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in San Antonio Area
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Customer Reviews
Lennar - Is a very nice house
- Laura G.
- Verified HomeBuyer
- April 07, 2021
- San Antonio, TX
Is a very nice house
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Easy buying process
- Laura P.
- Verified HomeBuyer
- April 07, 2021
- San Antonio, TX
The buying process was very easy. Everyone very friendly. The seller was awesome! The only down fall is make sure you get everything in writing. When i say that i mean any extra things they say they will do, such as, cutting existing trees, cleaning the sidewalk or driveway of paint splatter or pieces of cement left. When my grass was laid my fence was damaged and never replaced.
Total Score 4
Quality 3
Trustworthiness 2
Responsiveness 3
Lennar - Overall I’m happy with the service and help I received in buying
- Dolly G.
- Verified HomeBuyer
- April 07, 2021
- San Antonio, TX
Overall I’m happy with the service and help I received in buying my new home
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
The dedication to their clients is exemplary.
- Debra N.
- Verified HomeBuyer
- April 05, 2021
- San Antonio, TX
Most of the team of people we worked with at Lennar were professional, informative, also helpful and patient when we had questions (and we had a lot). When we had to leave voice mail messages they responded quickly, and that was important to us. Our home is beautiful, and only a few small repairs need attention, which they have already stopped by to see.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Make sure you ask what color your house is going to be.
- Anonymous
- Verified HomeBuyer
- April 03, 2021
- San Antonio, TX
Make sure you ask what color your house is going to be. Didn't know I needed to ask what the color of my house was going to be painted, my bad for assuming they painted houses in neutral colors, which are more versatile. I wasn't shown what the color scheme was going to be so you don't really have any options to choose, it seemed it was either you buy it or someone else will. The construction manager is very responsive and hardworking, kudos to him
Lennar responded:
Hi, thank you for sharing your experience and review with us. We are sorry to hear about the disappointment you outlined regarding the color of your home and the process of selecting the color. If you have any items needing additional attention, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 3
Responsiveness 4
Lennar - Awesome.
- Mae S.
- Verified HomeBuyer
- April 02, 2021
- San Antonio, TX
Awesome. Good Value. Excellent Service.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great all around experience!
- Peter D.
- Verified HomeBuyer
- April 01, 2021
- San Antonio, TX
The company was great in all aspects throughout the entire experience. Even after closing. Highly recommend!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Anna the sells rep
- Anonymous
- Verified HomeBuyer
- April 01, 2021
- San Antonio, TX
Builder's not doing a good job. I paid lots of money for my house and the finished product is bad. Lack of paint inside and out,etc...
Total Score 5
Quality 1
Trustworthiness 2
Responsiveness 5
Lennar - This is my second Lennar home, first home in Texas.
- Derrick O.
- Verified HomeBuyer
- April 01, 2021
- San Antonio, TX
This is my second Lennar home, first home in Texas. I was expecting more, my buying experience was better in CA.
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 3
Lennar personnel have been very responsive and available to us through out the process.
- Erin B.
- Verified HomeBuyer
- April 01, 2021
- San Antonio, TX
We love our home and the community. We highly recommend Lennar for their home design and customer service.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Seller/Home
- Roy D.
- Verified HomeBuyer
- April 01, 2021
- San Antonio, TX
Seller was so patient with us, he worked with us and stayed in communication. Seller was very professional and knowledgeable. Our home was just the perfect size for me and my wife. Love the design and our back yard is massive. Would definitely recommend Lennar Homes.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Inability to select interior finishes
- Juanita M.
- Verified HomeBuyer
- March 31, 2021
- San Antonio, TX
With home prices on the rise it was a good purchase. Very disappointed with quality of landscape.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Good for first-time home buyers
- Ronald M.
- Verified HomeBuyer
- March 31, 2021
- San Antonio, TX
I had a good homebuying experience which may have been better if not for the pandemic restrictions. Many of the documents were made available in digital format which made the lending and closing processes easier. "Everything Included" should have been optional since many appliances can be purchased at lower prices. The quality of the materials is good but getting someone to make modifications such as removing carpet were difficult. Overall I am glad I purchased a home from Lennar.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Good price house trade-work quality sub par
- Aaron M.
- Verified HomeBuyer
- March 31, 2021
- San Antonio, TX
Don’t hold there trades to high quality standards of craftsmanship. My backyard is so lumpy & ungraded my I almost sprang my ankle when chasing my kid around the yard.
Lennar responded:
Hi Aaron, thank you for taking the time to leave a review. We are sorry to hear about your disappointment with the finished quality of your new home. If there is anything you would like us to follow up on, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 2
Don't buy Lennar
- Shannan S.
- Verified HomeBuyer
- March 31, 2021
- Converse, TX
Between getting tossed around between loan people, the lack of communication, being stood up on inspection day, poor workmanship, not guaranteeing or covering the inferior products that they install, not installing basics like window screens, microwaves, a full yard of sod, sprinklers, more than 1 outside tap, or garage door openers, I wish I didn't buy Lennar. I feel like I paid full price for half of a house and the process was torture. So unhappy!
Lennar responded:
Hi Shannan, thank you for sharing your experience with us. We would like to apologize for the frustrations you have faced with incomplete items in your home. If you have any outstanding items that need attention, please reach out to us at corporatecustomercare@lennar.com with any details you can provide and we will follow up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 3
Lennar - James has been great taking care of the minor repairs we needed
- Jerald M.
- Verified HomeBuyer
- March 31, 2021
- New Braunfels, TX
James has been great taking care of the minor repairs we needed fixed. Always fast response.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Good customer service and care
- Tiandra C.
- Verified HomeBuyer
- March 31, 2021
- San Antonio, TX
Good customer service and care
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The lack of concern to detail when building
- James L.
- Verified HomeBuyer
- March 31, 2021
- San Antonio, TX
Pay close attention when having your home built, do your inspection throughout entire building. Hire your own inspector. The construction don't care about your home. The worst nightmare in my life. No respect toward the new homeowners..
Lennar responded:
Hi James, thank you for taking the time to leave a review of your experience. We apologize for any issues you have faced with your new home. If there is anything we can do to assist, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Questionable Practices.
- Anonymous
- Verified HomeBuyer
- March 31, 2021
- San Antonio, TX
My initial experience was positive. Over time I began to see many issues, there was a lack of communication between Lennar personnel and the home finance company, as well as a lack of communication between lennar employees which caused unnecessary headaches. When we finally did get into the home, the final cleaning hadn't been done, the paint job was amateur: overspray over the side of the house and external paint over sprayed into the home as well. After the sod was put in, the yard was very uneven, there were several voids where no sod was put in and I'm still trying to patch my lawn up, ...
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 5
Lennar - I just want people to make sure they do the inspection correctly
- Jose M.
- Verified HomeBuyer
- March 31, 2021
- San Antonio, TX
I just want people to make sure they do the inspection correctly and not to sign until everything is fix. Especially the floor.
Lennar responded:
Hi Jose, thank you for sharing your review. We are sorry to hear about any frustrations you experienced during the inspection and completion of your home. If there are any outstanding items you would like us to follow-up on, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 5
Responsiveness 3
Lennar - Sales rep was nice but not very knowledgeable
- Anonymous
- Verified HomeBuyer
- March 31, 2021
- San Antonio, TX
Sales rep was nice but not very knowledgeable
Total Score 3
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I couldn't get hold of the office.
- Rene M.
- Verified HomeBuyer
- March 31, 2021
- San Antonio, TX
I couldn't get hold of the office. I called alot. Had my loan sold to another lender. I was never told that. House is great
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Workmanship and materials
- Sarita A.
- Verified HomeBuyer
- March 31, 2021
- Converse, TX
I had issues with floor. I feel that it should have been replaced. It still looks like the planks are popping up but they are not perfectly flat. Others issues were attended to and done very well. The maintenance crew and formen supervisors were very attentive to my needs.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Pricing of the home was competitive
- Mark O.
- Verified HomeBuyer
- March 31, 2021
- San Antonio, TX
Workmanship of the home could have been much better not so impress on how it was put together. Found to many defects backyard could have been leveled much better etc. Eagle Mortage office set me up for failure, informing and was written on my contract that HOA was paid monthly then I get a bill from spectrum stating I had a balance and a late payment fee added to my bill of $40. Spectrum has informed me HOA is paid annually. This could have been avoided if I was given proper instructions. Eaglemortage should be liable for the late fee, since I was not at fault. Communication with the buyer ...
Lennar responded:
Hi Mark, thank you for sharing your experience with us. We would like to apologize for the communication issues you have outlined regarding your experience with Eagle Mortgage. Please reach out to us at corporatecustomercare@lennar.com, with any additional details you can provide and we will follow-up for you. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 5
First time buyers!!
- Andres S.
- Verified HomeBuyer
- March 31, 2021
- San Antonio, TX
I really appreciate the quality work they did and any issues was Taken care right away The only issue is that hopefully we have some shopping stores around this neighborhood
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
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