Lennar Reviews in San Antonio, TX

Worst first home buyers experience

Prices are low; workmanship is okay.

Love the house, but the problem is.. my warranty deed says one city, but I have to put a different city for shipping purposes. Some companies dont acknowledge/pull up the physical address at all in their systems. Should have been told this in the beginning. Paying one city's taxes bit having g to put another one for daily life. Makes no sense

You would think paying almost $400,000 for a house it’d come dang near perfect but not the case at all. MULTIPLE major and minor issues, many that were listed off to be fixed before our move in date that were not. Bubbles in the drywall (ceilings and walls), crooked outlets, windows, door knobs, doors not latching, towel bar falling out of drywall, all hot water was running out of the cold side and vice versa, bathtub leak in spare bathroom, chips in the tile. Very poor quality. Not to mention the amount of trash we have blow into our yard daily due to the careless workers not being able to use a trash can or trash bag. When requesting minor issues to be corrected, builder almost like sees it as an inconvenience and we should let it slide. Absolutely not. ... More

There were some issues with the house even before going in that weren't fixed and it's sad that you have to submit a warranty request to get them fixed and that can take up to 1 - 2 weeks. They should definitely be more in depth of how to change out lights and other things that you normally wouldn't think to ask. It would also be great if you were a new and first time homeowner to have a contact person with questions as far as HOAs how to submit a service warranty just general things instead of reaching out to people who no longer want to work with you because you've already purchased the home. I guess we'll see in time how durable these homes are. ... More

Problem with closing disclosure was not fixed until the last minute despite calling their attention to it several times weeks before closing.

Very poor workmanship! Still waiting on some problems to be fixed! Took the reps word for final walk through….wish I could have been there personally! Very sloppy clean & patch up job!

I would avoid Lennar knowing what I know now about the company and quality of their homes. They have admitted to utilizing a fast pace low quality model that I feel lends itself to poor craftsmanship, unaccountability, and a propensity to only be concerned with the bottom line. Simply put, they just don't make quality houses like they use to. When issues came up, I was given the cold shoulder for weeks and told that the warranty doesn't cover the issue that I was concerned about. It did not seem like they were going to provide an amicable solution until I started CCing people on emails unfortunately. ... More

Overall I couldn’t believe that I purchased a new home , great location and neighborhood.

My experience started off very well I met Leandra and I needed plenty of help because Im not computer savvy as most people are. She was very knowledgable answering my questions and showed me alot of respect being 69 yrs old. I never imagined I could qualify for a loan that easy. Having the VA helped me with my loan was very comfortable. I dealt with alot of people from the start to the finish.and I am glad that it is almost all over. I would like to thank all the Lennar people that helped me to get my new home. Living at Sapphire Grove is great very peaceful and quiet.

My whole experience was horrible. From start to end. Even after I closed the house was gross, the construction guy did not fixed the window that I pointed out during my last walk. They took forever to do the final city inspection even after I had already closed on the house. My gas was cut off because no one informed me that the city had done the inspection several weeks after I closed even though I would call weekly and could never get answers. I will never do business with you again and if it wasn’t because my wife wanted the house in that community I would have given y’all the finger. Beyond Horrible experience ... More

Buying from Lennar has been one of the most frustrating experiences. They rushed the build of our home, clearly more focused on putting up houses for numbers than on quality. From day one, we were handed dead grass and trees — it looked neglected before we even moved in. When issues come up, they fight you every step of the way. Instead of standing behind their work, they make the process of getting anything fixed extremely difficult. To make matters worse, they only repair drywall cracks once, even though more appear as the house settles. Most recently spilled chemical in my yard and refuse to take accountability . For a company of this size, the lack of accountability and care is shocking. If you value quality, follow-through, and basic customer service, I would strongly recommend looking elsewhere. ... More

The only thing that comes to mind is the sod was supposed to be installed right after closing and was installed during the time we were supposed to close and we did not end up closing till three weeks later so our sod is dead.

My expectations were met and Lennar workers were helpful in guiding me on this process.

Lennar is the only affordable builder in San Antonio and they take advantage of that distinction. Lowest quality builder grade materials are used. Construction manager lied three different times that issues identified by third-party inspector were resolved. Later, he couldn't distinguish between main water line or hot/cold water lines. Internet service is mandatory so that builder receives a kickback for every new buyer and it is NOT included in your HOA fees. There is an additional monthly charge. HOA received over $1,000 in closing documents even though no one could explain the charges accurately. Expect very little and you won't be disappointed. ... More

Very disappointed and dissatisfied with how my signing and how I was treated threw that process.

My overall experience was great! I had some really great people helping me through the process. I did have a few issues with the house once I moved in. Dishwasher not working and roof leaking in light fixture in the bathroom. Roof was taken care of quickly. Going on 2 months and dishwasher is still not working.

You definitely get what you pay for. After having several professionals come out to look at certain things, I get the same outcome. Lennar uses the cheapest materials and will do whatever to save money on their end. A bit disappointed after only living here for less than three months. There’s paint on the floors throughout the house and even on the carpet in the bedrooms. The glue that was used for the flooring is smeared throughout the hallways and it looks terrible. Still trying to find something to remove that without ruining the floors. I have found a couple of blue tape spots that were not addressed. An example, there are staples that are not completely pushed in around the door but were painted over. Looks terrible. After this experience, all I have to say is that if you’re looking for a cheap home, Lennar is the place to go with! I can only imagine the issues I’ll have later on. ... More

I’ve been watching the market for years. My family left me with pets, so I couldn’t choose an apartment. I had to move in the next two months. I looked at preowned homes, but didn’t find anything that didn’t need a tremendous amount of fixing. So buying a new house seemed like a great idea. The rep at the Neighborhood was great. He listened to what I liked and he knew the products very well. He was patient and even allowed me to visit a second time. he chose the right house for me. Going through the loan process was a mess. I was told only to speak to two people. End up getting contacted by multiple people. So I had the fear that I might’ve been scammed at one point. The loan officers didn’t communicate with the builders that I was approved and was ready to close. The builder didn’t have the house ready for me to move in. I was able to pick up my key,after waiting for someone to come to the office. I was there at the right time. But nobody was in the office.So none of the blue tape issues were ever resolved. I spent another two weeks leaving the house open, so that the builder could still have people come in to fix it. but with every visit they would do other damages. Whoever installed the carpet, tossed all the trash up on the closet shelves. None of us saw that trash up there until after I moved in. Some of the issues I pointed out on my blue tape walk, still haven’t been fixed. I even submitted it on the builders web request. I haven’t heard anything in response to it. I even spoke to the builder and he said he would come back and fix them. I haven’t seen him. The issues have not been fixed and he never responded back to my text message. It’s been over two weeks. So instead of enjoying the fact that I bought my first house, I was stressed with possibility of fraud, and how am I going to get these other issues in the house fixed. I pretty much believe the builder and the HOA rep have just forgotten me. And rather than being a squeaky wheel, I’m just trying to work with it or fix it myself. I like all the energy upgrades that were done. But it’s very obvious that the house was built in a hurry. There are a few errors in the workmanship that should’ve been caught by the builder and fixed before anyone even stepped in the house. Trees were planted, I was told I would pick a type of tree. That didn’t happen. I was surprised they were renewed. But the guys had trouble closing my gate with the sod in place, and they messed up my gate. I couldn’t open it. The support post was overlapping the gate after they left. The sod process was ok. But the weeds are still growing through the dead sod. Summer heat makes it hard to maintain the sod. I informed the builder on day one I want xeriscape. The sod could of been laid differently. Also would of had a chance of living. I do not encourage anyone to work with Lennar. It was very obvious that most of the process is disorganized and some of the people do not have pride in their work or were not trained to know what they need to know, to succeed. ... More

Lennar has been my worst experience ever! False info on home loan, worst communication. No one was here to congratulate me when I received my keys! Loan officer lied to me about numbers! I had to wire money twice

The house is nice for the price. We were helped and walked through the whole process. I would recommend a Lennar home to anyone. The only thing I would change is the size of the lots. You don't have hardly any room to do anything and the driveway is too small. You can barely fit 2 cars cars and you don't even have room to open the car doors.

When shopping for the house Koral was great, she was friendly, and took her time to make sure we weren't rushed, she took us to multiple neighborhoods and houses to make sure we found what we thought was going to be the right house. Abraham and Erica made our mortgage process seamless and painless, they were very responsive to any questions we had and were always on top of reaching out when they needed something from us. Everything was looking up until the day of closing we were never given a time to actually close on the house, we called to the Lennar title office multiple times leading up to the day of closing and it was difficult to get in contact with anyone, when we did get someone on the phone we couldn't get a straight answer, when we finally got an answer it was that we would be closing first thing in the morning to ensure we can pick up the keys since the pickup times are strictly set for 11:00am and 4:00pm. The day of closing we had not received anything for closing and reached back out to the title office and again it was very difficult to get in contact with anyone and when we did we were constantly told that we needed to talk to one specific person who was very difficult to get in contact with. We were eventually told that they were still working on all of our documents when we were told previously that everything was ready to go. We missed the 11:00am pick up time for the keys and were hopeful to get everything finished in time for the 4:00pm pick up time. As time approached 4:00pm with no update we reached out to Koral and to Abraham who are not involved with title but were great helps again in getting things on track with the title office, when we expressed our concerns that we wouldn't be closing in time to pick up our keys Koral coordinated for someone to stay late in order to ensure we could pick up the keys. When we finally got the closing documents there mistakes that had to be corrected which only further delayed our closing. We got the information for the virtual closing with the notary around 4:30 that day, once we finished up we got the okay to pick up the keys and head to our new house. Walking into the house we were greeted with a slew of things not cleaned up, there was dirt all over the floor, paint splatter, adhesive residue, and dirty hand prints all throughout the house, and the house was riddled with bugs. During our blue tape walkthrough we noted that there was missing weather-stripping on the doors and we were surprised to see it was still missing when we moved in, we also found out that our living room only had power when the back porch light was on, we had a leak under the master bathroom sink, and water damage to the cabinet, one of the circuit breakers kept flashing its arc fault indicator, and it turns out it was due to one of the wires on one to the GFCI outlets not being secured, we had to open the knockout for the drain house for our washer in the box in the laundry room since it was still closed. We had asked for a copy of the third party inspection report but all we got was a one page document saying the house passed. I don't see how with all of these issues it passed. When submitting warranty claims for these items some were addressed quickly and professionally, while others not even close. The leak under the sink was addressed quickly and was told that the cabinet would be repaired after the leak was fixed. Chris was the one handling this particular claim and he was scarce to reply, I would reach out for updates about the cabinet, he would give dates and times when he would be by to look at it. Those times would come and go with no communication from him, I would reach out and see if he wanted to reschedule and wouldn't hear anything. The only way it seemed I could get him to respond was by submitting new claims for the issue. After a little more than 4 weeks the cabinet was finally addressed. And the "repair" was just to cover up the damage on the lower shelf of the cabinet by laying a thin piece over the top, ignoring the damage to the left wall of the cabinet. When I expressed my concerns about the so called "repair" and how there was the potential for mold underneath the cabinet due to the leak being so bad that it came out from underneath the cabinet. Chris told me that my concerns don't exist. My wife is allergic to mold and we have a baby on the way and not addressing the risk of mold poses a health risk. When our sod was laid in the yard it was absolutely riddled with weeds and other invasive plants. The yard is so uneven and bumpy after it was graded for the sod, and the landscapers laid the sod in a way that our gate was stuck open and had to be trimmed to close. I came home one afternoon to find that half of the fence on the right side of the house fell down shortly after moving in. I wouldn't recommend these houses to anyone after what we've experienced in the 2 months we've lived here, the quality is bad, there's no pride in the work, no integrity to do things right, all the work that's contracted out seems like its done as cheaply and as quickly as possible, and then when issues are brought up they are ignored and you're hung out to dry. This home was supposed to be the place where my wife and I stated a family together but it has just become a nightmare. ... More

The process was easy. All the people were very nice. Overall the house is good. Quikly built. Some issue and a lot of things not included which is what krpt the price down.

Lennard is a huge builder and continue to I grow, good job! I applaud them for providing affordable homes to the nation! Where I live, there is plenty of land, yet the homes were build less than 8 feet apart! Why? May be the more together the homes are is better, just like apartments! Great job and very fast building!

Natasha and Nicol did an amazing job of staying on top of any issues that arose and addressing each to get us through the process of approval!! They were very professional and made us feel more than just customers. Thank you!!