Lennar Reviews in San Antonio, TX

I’ve been watching the market for years. My family left me with pets, so I couldn’t choose an apartment. I had to move in the next two months. I looked at preowned homes, but didn’t find anything that didn’t need a tremendous amount of fixing. So buying a new house seemed like a great idea. The rep at the Neighborhood was great. He listened to what I liked and he knew the products very well. He was patient and even allowed me to visit a second time. he chose the right house for me. Going through the loan process was a mess. I was told only to speak to two people. End up getting contacted by multiple people. So I had the fear that I might’ve been scammed at one point. The loan officers didn’t communicate with the builders that I was approved and was ready to close. The builder didn’t have the house ready for me to move in. I was able to pick up my key,after waiting for someone to come to the office. I was there at the right time. But nobody was in the office.So none of the blue tape issues were ever resolved. I spent another two weeks leaving the house open, so that the builder could still have people come in to fix it. but with every visit they would do other damages. Whoever installed the carpet, tossed all the trash up on the closet shelves. None of us saw that trash up there until after I moved in. Some of the issues I pointed out on my blue tape walk, still haven’t been fixed. I even submitted it on the builders web request. I haven’t heard anything in response to it. I even spoke to the builder and he said he would come back and fix them. I haven’t seen him. The issues have not been fixed and he never responded back to my text message. It’s been over two weeks. So instead of enjoying the fact that I bought my first house, I was stressed with possibility of fraud, and how am I going to get these other issues in the house fixed. I pretty much believe the builder and the HOA rep have just forgotten me. And rather than being a squeaky wheel, I’m just trying to work with it or fix it myself. I like all the energy upgrades that were done. But it’s very obvious that the house was built in a hurry. There are a few errors in the workmanship that should’ve been caught by the builder and fixed before anyone even stepped in the house. Trees were planted, I was told I would pick a type of tree. That didn’t happen. I was surprised they were renewed. But the guys had trouble closing my gate with the sod in place, and they messed up my gate. I couldn’t open it. The support post was overlapping the gate after they left. The sod process was ok. But the weeds are still growing through the dead sod. Summer heat makes it hard to maintain the sod. I informed the builder on day one I want xeriscape. The sod could of been laid differently. Also would of had a chance of living. I do not encourage anyone to work with Lennar. It was very obvious that most of the process is disorganized and some of the people do not have pride in their work or were not trained to know what they need to know, to succeed. ... More

Lennar has been my worst experience ever! False info on home loan, worst communication. No one was here to congratulate me when I received my keys! Loan officer lied to me about numbers! I had to wire money twice

The house is nice for the price. We were helped and walked through the whole process. I would recommend a Lennar home to anyone. The only thing I would change is the size of the lots. You don't have hardly any room to do anything and the driveway is too small. You can barely fit 2 cars cars and you don't even have room to open the car doors.

When shopping for the house Koral was great, she was friendly, and took her time to make sure we weren't rushed, she took us to multiple neighborhoods and houses to make sure we found what we thought was going to be the right house. Abraham and Erica made our mortgage process seamless and painless, they were very responsive to any questions we had and were always on top of reaching out when they needed something from us. Everything was looking up until the day of closing we were never given a time to actually close on the house, we called to the Lennar title office multiple times leading up to the day of closing and it was difficult to get in contact with anyone, when we did get someone on the phone we couldn't get a straight answer, when we finally got an answer it was that we would be closing first thing in the morning to ensure we can pick up the keys since the pickup times are strictly set for 11:00am and 4:00pm. The day of closing we had not received anything for closing and reached back out to the title office and again it was very difficult to get in contact with anyone and when we did we were constantly told that we needed to talk to one specific person who was very difficult to get in contact with. We were eventually told that they were still working on all of our documents when we were told previously that everything was ready to go. We missed the 11:00am pick up time for the keys and were hopeful to get everything finished in time for the 4:00pm pick up time. As time approached 4:00pm with no update we reached out to Koral and to Abraham who are not involved with title but were great helps again in getting things on track with the title office, when we expressed our concerns that we wouldn't be closing in time to pick up our keys Koral coordinated for someone to stay late in order to ensure we could pick up the keys. When we finally got the closing documents there mistakes that had to be corrected which only further delayed our closing. We got the information for the virtual closing with the notary around 4:30 that day, once we finished up we got the okay to pick up the keys and head to our new house. Walking into the house we were greeted with a slew of things not cleaned up, there was dirt all over the floor, paint splatter, adhesive residue, and dirty hand prints all throughout the house, and the house was riddled with bugs. During our blue tape walkthrough we noted that there was missing weather-stripping on the doors and we were surprised to see it was still missing when we moved in, we also found out that our living room only had power when the back porch light was on, we had a leak under the master bathroom sink, and water damage to the cabinet, one of the circuit breakers kept flashing its arc fault indicator, and it turns out it was due to one of the wires on one to the GFCI outlets not being secured, we had to open the knockout for the drain house for our washer in the box in the laundry room since it was still closed. We had asked for a copy of the third party inspection report but all we got was a one page document saying the house passed. I don't see how with all of these issues it passed. When submitting warranty claims for these items some were addressed quickly and professionally, while others not even close. The leak under the sink was addressed quickly and was told that the cabinet would be repaired after the leak was fixed. Chris was the one handling this particular claim and he was scarce to reply, I would reach out for updates about the cabinet, he would give dates and times when he would be by to look at it. Those times would come and go with no communication from him, I would reach out and see if he wanted to reschedule and wouldn't hear anything. The only way it seemed I could get him to respond was by submitting new claims for the issue. After a little more than 4 weeks the cabinet was finally addressed. And the "repair" was just to cover up the damage on the lower shelf of the cabinet by laying a thin piece over the top, ignoring the damage to the left wall of the cabinet. When I expressed my concerns about the so called "repair" and how there was the potential for mold underneath the cabinet due to the leak being so bad that it came out from underneath the cabinet. Chris told me that my concerns don't exist. My wife is allergic to mold and we have a baby on the way and not addressing the risk of mold poses a health risk. When our sod was laid in the yard it was absolutely riddled with weeds and other invasive plants. The yard is so uneven and bumpy after it was graded for the sod, and the landscapers laid the sod in a way that our gate was stuck open and had to be trimmed to close. I came home one afternoon to find that half of the fence on the right side of the house fell down shortly after moving in. I wouldn't recommend these houses to anyone after what we've experienced in the 2 months we've lived here, the quality is bad, there's no pride in the work, no integrity to do things right, all the work that's contracted out seems like its done as cheaply and as quickly as possible, and then when issues are brought up they are ignored and you're hung out to dry. This home was supposed to be the place where my wife and I stated a family together but it has just become a nightmare. ... More

The process was easy. All the people were very nice. Overall the house is good. Quikly built. Some issue and a lot of things not included which is what krpt the price down.

Lennard is a huge builder and continue to I grow, good job! I applaud them for providing affordable homes to the nation! Where I live, there is plenty of land, yet the homes were build less than 8 feet apart! Why? May be the more together the homes are is better, just like apartments! Great job and very fast building!

Natasha and Nicol did an amazing job of staying on top of any issues that arose and addressing each to get us through the process of approval!! They were very professional and made us feel more than just customers. Thank you!!

Everyone that I had contact with throughout the buying process has been very helpful and very kind when I had problems or questions p.

The home buying process was smooth.

Jennifer is the best she walked side by side with me

Great good nice customer service

The entire process was negative. The salesperson was clueless. The loan officers were unprofessional. The construction manager was helpful. The title person would not return my call. She gave me the wrong cost to closing. I can not recommend Lennar to anyone.

I am not sure who and what kind of backwards hiring is happening here, but these are the most unhelpful, most pushy, group of people I have ever dealt with. They are lucky my Home Concierge and loan officer were kind because the entire team outside of them is unorganized and unprofessional. All the way up until closing no one could tell me how much money I had to bring to the signing, no one could find my keys after they figured out the money situation, and I am still having questions and NO ONE from Lennar wants to help they hang up right after I ask a question. All I need to know is who can answer my questions if not the people I got this house from. DO NOT buy here. These people are not trustworthy just from their inability to answer me now, the rushing of the entire process, the disorganization. They are in charge of one of the most important purchases of your life and they cannot even do their job well. ... More

The home itself, as of today, is a solid house. Do the cabinet doors sit at slightly different heights? Yes. Are some of the angles a little off? Sure. But totally within the price expectations. However, the communication and process was terrible. Delays, failure to communicate said delays until 3 days before closing, no one seems to have answers and half the people I talked to took a while to get back to me, if at all. Glib company line apologies didn't do much to improve it. Worth it? Because i'm here already, absolutely. Would I do this again? No thanks.

Very good experience and lennar is good

There is little attention to detail which leaves the final product looking shabby. Many issues that were identified during the walkthrough were never addressed despite several reminders. Electrical issues were not corrected - let's see what happens when I submit a warranty claim. To be fair, this is my second Lennar house, and the first purchase was a lot smoother although attention to detail was not there either.

After the close communication was lacking. Multiple messages on the portal and no responses. Called directly as was directed to a supervisor, rhat just went to an answering system. Human contact is difficult person to person. Electronic contact breaks down when people are no longer with the company and the client is not aware.

Probably from the beginning working with the sales rep that did the application process with me. After we finish the transaction, the next day switched properties and I could never get a hold of him again it was a terrible experience on his part. The home had a lot of issues and I had to get an inspection twice because they weren’t all completed on the first go round so it cost me double to get it inspected. The day before my closing, the construction manager took care of the roof and the paint on the house and some other issues we walked through before I moved in. TY, the construction manager, did a great job that day making me feel more comfortable about buying the home. It was very stressful during the purchase period as the deposit didn’t clear and again the sales rep was nonresponsive, and he was the only one who can get me back to the deposit website. I think the total overall issue I had was with the sales rep being non-responsive. And then to think that you have to go back-and-forth and back-and-non-responsive and complain until somebody listens It’s unbelievable. I wasn’t fond of the customer care team member, Hanah I felt she was short and didn’t wanna be bothered I never felt like she listened. I felt she put me off. Kevin, the cust care team member that handled the walkthrough was great to work with as well. The closing team was great and Jeremiah on the loan side was terrific too. Great communication on his part. The warrant team has been great so far as well. ... More

A lot of cut corners

We purchased a Lennar home in Seguin, TX in June 2025, and unfortunately, our experience has been extremely frustrating from start to finish. While the home design itself looked promising, the customer experience and build quality left much to be desired. From the beginning, Lennar seemed more focused on pushing the sale than supporting the buyer. After going under contract on May 14th, we were told we had to close by May 30th—barely over two weeks later—which felt rushed and inconsiderate, especially given the number of issues with the home. The reason given for the quick closing was so Lennar could hit their May numbers. The blue tape walk was a disappointment. We were told we only had an hour and a half to complete the inspection, which is far from reasonable for a brand-new home. Our associate, Joe, spent most of the time telling us to register our warranties rather than listening to our concerns. Worse, he left off about half the items we pointed out, including a glaring 3-foot-long 1/8" gap in the garage wall where we could see daylight coming through. When we came back for the re-walk—just two days before closing—virtually none of the problems had been addressed. The workmanship throughout the house was sloppy. Laborers left paint and caulk splattered on the wood floors, and there was a noticeable paint stain on the carpet. Trim pieces were unfinished or barely attached. It’s clear the laborers Lennar uses have little to no pride in their work, and there was no meaningful quality control. For a company of Lennar’s size and reputation, we expected far better. Bottom line: If you're considering buying a Lennar home, especially in the Seguin area, be cautious. Do your homework, demand thorough walk-throughs, and don’t be rushed into closing. The “Everything’s Included” motto seems to apply more to issues than to value. ... More

Great style, layout, location, and overall value for the purchase price. Home buying experience was not so great. New home celebration was hours of QCing the contractor work and we found so many deficiencies which got corrected for the most part befote moving in. Mortgage process was not so great, either. We ended up leaving the buyer agent's contribution on the table due to lack of attention to detail by the loan officer.

It’s all good but not like no give fridge .. n no faucet outside only one so

I had so many issues i had to address them myself. Now, I had poor sod installation with large gaps and after the rain that night caused almost all of the top soil to erode. The head then almost died and lennar refuses to correct it.

They do lots of asking same things as if they forgot what was asked

My experience with Lennar was great! Everything was smooth as can be. From viewing to signing, my experience was great. Jose was great help when needed and didn’t hesitate to help out with any questions, even if they didn’t exactly have to do with him. Overall a great experience and would highly recommended Lennar to any future homebuyers.