Lennar Reviews in Provo Orem, UT

building materials aren't very good. Outside looks horrible - land swap

I was only in town for three days looking at homes and was in a hurry to make a purchase, as I was moving to Utah within two months. In hindsight, I blame myself for not taking more time to inspect the home more closely. If I had the chance to do it over again, I would not have purchased this home. Lennar doesn’t put much thought into their home designs. The cabinets are cheaply made,two drawers fell apart within the first week. The shower glass in the master bedroom is too short, causing water to splash over the top onto the walls and floors. The closet rods weren’t installed properly, and my clothes fell to the floor the first night I hung them. Additionally, I’ve now lived in this home for two months and still don’t have landscaping. Lennar claims there is no water supply for landscape use in the neighborhood, yet they failed to mention this until after closing. Some homeowners in the area have been waiting over a year for their lawns, which is absolutely ridiculous. I could go on, but these are the worst issues. When you buy a brand-new home for $400,000, you shouldn’t feel the need to replace cabinets, shower glass, or fix closet rods within days of moving in. While some aspects were done right, the house simply isn’t worth what I paid. At this point, it is what it is, but my advice is to take the time to thoroughly inspect what you’re purchasing. Lennar uses low-quality materials, and their subcontractors clearly lack expertise. The craftsmanship is subpar, and I would know,I’ve been in construction for 35 years. Frankly, this is embarrassing for me given my construction experience, but I feel the need to share this so others can be aware ... More

The repair crew is great but these are very basic townhomes with a lot that could be better. The home buying process was difficult at best and the finishes are low end for the price.

Lennar misplaced $5,000 of our down payment and only fixed it when my husband went and looked at the numbers. Since moving in we’ve found many mistakes made in the home and whenever we try to text our agent or the manager about it and when our front landscaping will be done we get ghosted. Lennar also says they do the whole back fence but we were cut short with ours being a corner lot and the fence doesn’t extend to the corner it’s about ten feet short. It’s very frustrating as all of our neighbors have their whole back fence done except us. It would mean a lot if lennar finished the back fence for us. Overall we love the area and do love our home but from what we’ve heard from our new neighbors about getting things fixed and how we’ve been treated so far I don’t know if I’d recommend building with lennar to others. ... More

The home and value of the home is good. The people. We worked with are lying sacks of scum. They didn’t explain the Master HOA. They lied about a pool and clubhouse just to get us to buy. Good home, dishonest workers!

They were incredibly convincing until we passed the time with our earnest money. They stated that Lennar cared, and even though they generally don’t install radon mitigation systems, they would take care of their customers. They didn’t. The level on our home was the equivalent of smoking 80 cigarettes per day And we have two children, and children are 10 to 12 times more likely to develop cancer due to radon exposure. Materials are cheap, if you wipe the wall with a napkin, white paint comes off of the wall and that’s not even with a chemical on the napkin. The caulking in the bathroom separated from the tub within the first week of moving in. You can feel tack strips throughout the carpet of the home, even though we asked multiple times for it to be fixed. It even cut my daughters toe. One of the walls was crooked, they fixed the wall, but never came back to paint it, so it’s just left the color of the putty or whatever they use which is not the color of the home even though we have requested it to be fixed. Honestly, it’s been horrible for a brand new home. Not the best experience by far, especially for how expensive these houses are. It’s more expensive to live in Utah than it is in California. ... More

Bad material's constructions, bad customer service

My agent told me that my work vehicle would be okay to park in the neighborhood, but a week or two after moving in, the Hoa President stated that it was not allowed. Now we’re in a big financial bind to either find another place to live and move or to find a place to move my truck and end up paying a monthly rent for that. It was a terrible lie that got us in this place.

Communication from loan officer was awful. When concern were brought up we received bare minimum responses. When the idea was brought up to switch lenders, loan officer became defensive and threatened to just cancel everything instead of trying to work it out. Terrible process of buying. The home has been great so far.

Home is wonderful. The logistics of buying were terrible. After we had closed Lennar tried to get us to pay a reinvestment fee of 2500 bucks, claiming they forgot to send it to title for closing. After 4-5 months of disputing they finally waived the charge. This was very frustrating and put quite a bad taste in our mouths. Because of this, we would only recommend buying from Lennar if it was a pre-lived in home. We would not recommend buying new from Lennar.

By far, one of the worst experiences I’ve had with purchasing the home. Was informed incorrectly on multiple things. Would not recommend.

It’s a hit and miss with this builder. I have worked with a lot of new builds. I had an inspector come to look at the property. For the most part, it was good. With a few items pointed out. Lennar wanted to close really fast. I told and warned them it’s pretty fast and I don’t want a property rushed that I’ll see some misses. They guaranteed that. That’s not what happened. Closed and then a month in, I still have people coming into the house to fix things. Electrical switches not properly connected, hvac trips - came in and out several time and seems people were just diagnosing it guessing. They said welcome to your new home. Here’s the key (code) - doesn’t work! I was able to reset lock because front door was left unlock. Warranty department is trying their best. So far a good. Would have liked some compensation for the time house is still being worked on as I was promised things will be done but I’m paying mortgage now while they still continue working on the house. Seems just fair? But, seems like some people at Lennar doesn’t care about initial impressions and how that can impact the experience of clients. All I heard was just excuses and trying to not own the mistake when they tried to talk to me about the issue. I would say some do care as well, not all are bad, there are good people in that company. Unfortunately, this is what happened to me. Maybe it’s a different experience for others. ... More

Will never buy a lennar home again , nor could I recommend anyone else to buy one

Lennar cuts every corner and does not honor its warranty. They are unresponsive, rude and do not do proper repairs.