Lennar Reviews in Provo Orem, UT
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What Provo Orem Homeowners Have to Say About Lennar.
Read all 87 verified reviews from homeowners that built a new home with Lennar in the Provo Orem area. Provo Orem homeowners have rated Lennar an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar
has 4 out of 5 stars in Provo-Orem Area
87 Reviews in Provo-Orem Area
Lennar in Provo-Orem Area
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Customer Reviews
Lennar townhome Heber City, UT
- Anonymous
- Verified HomeBuyer
- February 12, 2025
- Heber City, UT
The repair crew is great but these are very basic townhomes with a lot that could be better. The home buying process was difficult at best and the finishes are low end for the price.
Lennar responded:
Good afternoon, and thank you for sharing your experience with us. We're sorry to hear that your home-buying process wasn't as smooth as expected and that the finishes didn't meet your expectations. If you would like to share details of your experience, please send us an email to CorporateCustomerCare@Lennar.com referencing this review. Your feedback is valuable to us and will help guide our efforts for future improvements. We hope to have the opportunity to provide you with a better experience moving forward. Sincerely, Lennar Corporate Customer ...
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 5
Love the home but frustrated with lennar
- Mary O.
- Verified HomeBuyer
- May 30, 2024
- Saratoga Springs, UT
Lennar misplaced $5,000 of our down payment and only fixed it when my husband went and looked at the numbers. Since moving in we’ve found many mistakes made in the home and whenever we try to text our agent or the manager about it and when our front landscaping will be done we get ghosted. Lennar also says they do the whole back fence but we were cut short with ours being a corner lot and the fence doesn’t extend to the corner it’s about ten feet short. It’s very frustrating as all of our neighbors have their whole back fence done except us. It would mean a lot if lennar finished the back ...
Lennar responded:
Good afternoon ...
Total Score 2
Quality 3
Trustworthiness 3
Value 4
Responsiveness 1
They lied about the HOA, and a pool and club house.
- Michael G.
- Verified HomeBuyer
- April 07, 2021
- Saratoga Springs, UT
The home and value of the home is good. The people. We worked with are lying sacks of scum. They didn’t explain the Master HOA. They lied about a pool and clubhouse just to get us to buy. Good home, dishonest workers!
Lennar responded:
Hi Michael, thank you for taking the time to share your thoughts. We greatly apologize for any communication issues you experienced during the purchasing process for your new home. If there is anything we can do to follow-up on these items, please send us an email at corporatecustomercare@lennar.com, with any additional details you could provide. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Value 5
Responsiveness 2
Horrible Experience.
- Jennifer Melinda U.
- Verified HomeBuyer
- November 16, 2024
- Eagle Mountain, UT
They were incredibly convincing until we passed the time with our earnest money. They stated that Lennar cared, and even though they generally don’t install radon mitigation systems, they would take care of their customers. They didn’t. The level on our home was the equivalent of smoking 80 cigarettes per day And we have two children, and children are 10 to 12 times more likely to develop cancer due to radon exposure. Materials are cheap, if you wipe the wall with a napkin, white paint comes off of the wall and that’s not even with a chemical on the napkin. The caulking in the bathroom ...
Lennar responded:
Thank you for sharing your experience with us, Jennifer. We sincerely apologize for the inconvenience and frustration you have faced with your new home We are sorry to hear about the issues with the materials and construction quality. I have shared your concerns with upper management for review. Moving forward, we hope we earn back your trust while we strive to offer you an improved Homeowner experience. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 2
Lennar - Bad material's constructions, bad customer service
- Juan C.
- Verified HomeBuyer
- November 17, 2021
- Saratoga Springs, UT
Bad material's constructions, bad customer service
Lennar responded:
Hi Juan, thank you for sharing your experience. We are sorry to hear about the issues you faced with quality of your new home and the service you have been provided. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Got Lied to
- Michael Dale T.
- Verified HomeBuyer
- June 25, 2025
- Heber City, UT
My agent told me that my work vehicle would be okay to park in the neighborhood, but a week or two after moving in, the Hoa President stated that it was not allowed. Now we’re in a big financial bind to either find another place to live and move or to find a place to move my truck and end up paying a monthly rent for that. It was a terrible lie that got us in this place.
Total Score 1
Quality 5
Trustworthiness 1
Value 3
Responsiveness 4
Home is built well, process of buying the home was miserable.
- Wyatt D.
- Verified HomeBuyer
- May 20, 2025
- Eagle Mountain, UT
Communication from loan officer was awful. When concern were brought up we received bare minimum responses. When the idea was brought up to switch lenders, loan officer became defensive and threatened to just cancel everything instead of trying to work it out. Terrible process of buying. The home has been great so far.
Lennar responded:
Thank you Wyatt for your review. We’re sorry to hear that the loan process didn’t meet your expectations and appreciate you bringing that to our attention. At the same time, we’re truly glad to hear you’re happy with your new home — that means a great deal to us. If you’d like to share more about your experience with the loan process, please reach out to us at CorporateCustomerCare@Lennar.com and reference your review. Your feedback helps us improve, and we’d welcome the opportunity to follow up.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 5
Trustworthiness 1
Value 4
Responsiveness 1
Great Home, Terrible Logistics
- Cody B.
- Verified HomeBuyer
- July 13, 2021
- Saratoga Springs, UT
Home is wonderful. The logistics of buying were terrible. After we had closed Lennar tried to get us to pay a reinvestment fee of 2500 bucks, claiming they forgot to send it to title for closing. After 4-5 months of disputing they finally waived the charge. This was very frustrating and put quite a bad taste in our mouths. Because of this, we would only recommend buying from Lennar if it was a pre-lived in home. We would not recommend buying new from Lennar.
Lennar responded:
Hi Cody, thank you for taking time to share your experience with us. We are sorry and disappointed to hear about the issues you experienced during the purchase of your new home. If there are any items we can assist with going forward, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 4
Trustworthiness 1
Value 4
Responsiveness 1
Not a good experience
- Edwin B.
- Verified HomeBuyer
- June 18, 2024
- Saratoga Springs, UT
By far, one of the worst experiences I’ve had with purchasing the home. Was informed incorrectly on multiple things. Would not recommend.
Lennar responded:
Good afternoon ...
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Lennar wants to close fast but then issues still within a month of closing
- Marion Dwain Tiu S.
- Verified HomeBuyer
- January 16, 2025
- Saratoga Springs, UT
It’s a hit and miss with this builder. I have worked with a lot of new builds. I had an inspector come to look at the property. For the most part, it was good. With a few items pointed out. Lennar wanted to close really fast. I told and warned them it’s pretty fast and I don’t want a property rushed that I’ll see some misses. They guaranteed that. That’s not what happened. Closed and then a month in, I still have people coming into the house to fix things. Electrical switches not properly connected, hvac trips - came in and out several time and seems people were just diagnosing it ...
Lennar responded:
Good morning Marion, thank you for sharing your feedback with us. We're sorry to hear that you’ve had to have work done on your home one month after closing. We hope that moving forward you can enjoy your home. If outstanding items remain to be resolved, please send us an email with details of your concerns to CorporateCustomerCare@Lennar.com referencing this review, so we can help you follow up. For future general questions or warranty-related issues, please do not hesitate to contact your local customer care team by submitting a request online through your account. This online portal ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
To much to list call me if you'd like .
- John F.
- Verified HomeBuyer
- August 30, 2023
- Saratoga Springs, UT
Will never buy a lennar home again , nor could I recommend anyone else to buy one
Lennar responded:
Thank you, John, for your review. We understand that you were not happy with the experience and we apologize for any frustration you encountered. If there are any outstanding issues or anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@Lennar.com - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Poor quality at a premium price.
- Richard M.
- Verified HomeBuyer
- November 28, 2019
- Eagle Mountain, UT
Lennar cuts every corner and does not honor its warranty. They are unresponsive, rude and do not do proper repairs.
Lennar responded:
Hi Richard, Thank you for sharing your comments about your home. We are sorry to hear about the issues you've had and hope that you've been contacted and repairs have been completed. If not, please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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