Lennar Reviews in Norfolk Newport News, VA

Everyone was very attentive, and glad to help and answer any questions. They stayed in touch daily, and made sure that we understood every step. I was assured that they were on my side all fhe way! This really made me appreciate my "dream home" better!

Attention to detail and follow through was fantastic

Salesman was great! Building site supervisor was great!

The entire was seemless to be honest! No significant unforeseen issues that could not be solved.

The selling/builder agent was awesome. The property is beautiful. However, Lennar Mortgage representatives did not pay any significant attention to the buyers needs or wants. We had difficulty communicating and being responded to. They were not able to close on the date we had originally agreed upon for no apparent reason other than they weren’t ready. Every time we talked to a mortgage representative, It was like the first time we were being introduced. A very horrible and not well orchestrated event. I would not recommend using linear mortgage to handle the closing. If not for the incentives that were offered, we would have walked away. ... More

You Learn a lot but more after your purchase.

Beautiful but could use improvements on quality.

First day in-- a leak was discovered in Kitchen caused by dishwasher. Construction Mgr, Charles, came over instantly and took over and quickly had it fixed. Charles helped us on other issues as well. This made start up at the new home a smooth experience.

Thanks to Wayne S. and Charles L. my experience at Lennar Colonial Heritage in Williamsburg has been nothing short of fabulous. I’m grateful to both for making my experience easy and thorough. I can’t say enough about how terrific both men have been to work with. I love my home.

The home is just awesome and really justify it's value. There is high value for the money paid.The equipment, environment are all awesome and can be recommended to people.

What an incredible experience! TJ was always super friendly and helpful. Vickie (my primay contact for the real estate transaction) was also super friendly and helpful, but also timely and responsive with all aspects of the transaction and any questions/concerns that I had. During construction/delivery, Kevin was fantastic! He was thorough, flexible, and responsive, ensuring I was 100% satisfied with my new home (which I love!). It has been a privilege working with this entire Lennar team...thank you!!

Upon moving in, they left windows open that we could not reach or see, which led to water damage, the workmanship on the construction is horrible, even to the naked eye. There are issues with stairs that don’t align, finishings that don’t align, paint on floor and carpet, and many other workmanship issues. When asked to fix prior to moving in, they declined to do it and said it is what it is, and made up lame excuses. With the visible workmanship being as bad as it is, it’s worrisome what can’t be seen. Our grass was also left unattended when the sod was put down, and they never watered it, so we showed up to completely dead grass. After months of demanding it get addressed, they reluctantly finally did. But the sod they put down was poor sod and even watering twice a day, a lot is dead. AC and heat does not work correctly either. On top of those things, we also chose to get our mortgage from Lennar, which has turned out to be a terrible idea and would not do again. They sold our mortgage prior to first payment, and for months now still have not taken the mortgage off of their account, and are demanding us to pay them as well as the company they sold the mortgage to. We declined and they proceeded to send it to credit bureau. And when trying to get them on the phone to discuss, they leave us on waiting for hours, and if we do get someone, gets disconnected and we have to go through hold again. Our concern as well is that they are doing this to us because we are Hispanic. Since the beginning of dealing with them, we have been treated less than and asked absurd questions to even get the mortgage, which we should have just take the red flag and walked away. I truly believe that Lennar is a racist company and that is why we are experiencing what we are experiencing, and that the second they realized they were selling a home to a Hispanic, they chose to not care about workmanship as well. ... More

Wiring money, especially if you have a 2d property, is bureaucratically burdensome.

Lennar was very difficult to work with... Many of the documents were incorrect. We did not use Lennar Mortgage or Lennar Title because of the issues. We are still receiving an alert to sign an incorrect document in the portal even though we closed August 23rd. Thankfully, our renter is just moving in this weekend. The final issues were just resolved and our walk-thru was August 5th. We still have a leaky toilet which will be repaired tomorrow.

Spec sheet for the home stated finished stone veneer. When we moved up to the new home it was completed with siding. No adjustments have been made by the builder except to say "it was my fault". Have asked HOA to further investigate. Was hoping for either adjustment at closing or replacement of the siding-nothing has been done-felt like a bait and switch.

Matt has kept his word with anything we had brought to his attention, nothing was dismissed. Making us feel all our inquires mattered and made our experience a positive one! Great job Matt, words matter.

The drywall and painting company are beyond bad and there are many homeowners that are dissatisfied. I have worked in the production building world for 20 years of my 40 and have not experienced the poor quality and lack of professionalism of the drywall/painting company. It is the number 1 topic at all community gatherings. Unfortunately, Lennar spends a lot of money on customer experience and one vendor is giving a bad review of Lennar.

Came to colonial Heritage, probably higher expectations than I should have. Lennar was portrayed during the sales portion as a quality builder unfortunately, those expectations haven’t been met. I would have expected better than below average workmanship, which is unfortunately what we got.

This purchase was the worst, and I'm a real estate broker so I should have known better. I sold my home and purchased this to downsize into. Under contract first on the CH townhouse and then sold my house. I paid my buyers to close a little earlier to coincide with the promised date from Lennar. Got two pods and put all of my stuff in storage to be delivered to the townhome after closing. Forwarded my mail. Then I got notice that Lennar was going to be delayed delivering the home. This notice came only a few days before schedule closing and closing was confirmed previously before I did all of the moving related things. The home actually seemed far enough along to make closing, so I don't know exactly what was going on behind the scenes. Anyway... that was the end of February. Closed about a month later. I can see mailboxes out my back door... but one of those is not mine. The boxes for my street are far away and not installed at time of closing... not installed a month later either, finally installed but not accessible for the post office. So, I've been without mail since the originally scheduled closing in February! Not a priority at all for Lennar. Honestly, I don't think a builder should be able to get a CO without mail service. Then, there's the floor plan... not very well thought out. Master closet is smaller than my car and has a huge door that makes it impossible to use one of the three sides of hanging space. I don't think there's much more than 7' total of hanging space in the master closet. Crazy! Anyway... I didn't even unpack all of my boxes. I'm going to rent this because I paid too much and can't get my money back right now. Kicking my self for this decision. ... More

We are pretty pleased with the home we purchased. The responsiveness of the Lennar people has been terrific. My complaint is with the mail delivery. We will have to receive our mail, once the delivery actually begins, from a combined mail cluster a considerable distance from our home. Currently we drive several miles to a post office to collect our mail and this is supposed to change sometime in the future when mail will begin to be delivered to out section of the neighborhood. Other than the mail kerfuffle the overall experience ce has been pretty s.ooth.

The builder was nice, but I don't think there was much care/effort in the punch list items. The actual buying process and loan process was very frustrating. If we hadn't gotten closing costs covered by going with Lennar for the financing, we would have absolutely gone with another lender. We didn't have clear answers on anything throughout the process. We love our home, but the process even through closing was very scattered and unorganized.

We love our new home and our neighbors. We are so glad to finally be here.

We had a wonderful experience with the salesman, loan manager, and contractor/builder. They all displayed a high level of professionalism and expertise in their respective fields. They patiently listened to our concerns and queries and provided us with comprehensive answers to the best of their ability. Overall, we were thoroughly impressed which made our home-buying experience less stressful than previously with other companies.

The Villa is beautiful. The material is cheaply made. The driveways cannot hold 2 cars and there is no parking. The street is extremely small. Lastly, we were quoted 115 for HOA and after closing we find out it is 167. Would have just liked the transparency.

My experience with Stony Hill at reflection was an awesome experience. Everyone has been very kind and supportive. They went above and beyond to make my experience a welcoming one. From my initial mortgage application to my closing. Any doubts or fears that I had was completely merl away. Thanks for the heart felt welcome you showed me.