Lennar Reviews in Washington, VA

I recently bought a home with Lennar and it was a horrible experience all around. Worst customer service but I could have been ok with that had the workmanship been up to par however when I did my walk through cabinetry molding was literally hanging from the ceiling, floors were the wrong color, tack strips were completely exposed under the carpets resulting is blood being drawn multiple times from stepping on them, no appliances or hot water, and that’s just to name a few of the many issues found just based on workmanship. When confronted with the obvious poor work we were met with “this is normal” and “you can only expect that level of workmanship from a full custom home.” If I could go back in time I would never work with this builder again mainly because they refuse to even make things right. I understand things happen but when you gaslight a customer and refuse to fix the mistakes made that speaks volumes about a company. ... More

The customer service process and the orientation process is poor. I was not fully oriented to the property and a customer service rep was never identified until several weeks later. Also, Lennar is slow to fix basic issues when brought to their attention. I still have not received certain materials that I should have been given at the Orientation/Walk-through.

I purchased this home due to hot market and inflation. I couldn’t pick out my own options. Ok, fine. Their construction managers were the worst to dealt with. I had to go to their managers to get approval for everything. Their professionalism made my home buying experience a nightmare. On top of that, too many things were wrong with the house prior to settlement. After settlement, moved in and found more issues with the house. Construction manager did not get a lot of it fixed. However, Lennar send a customer care representative down to assist me and she’s wonderful. The loan officer was also late to lock in my rate. Too many things gone wrong. I’m on the end unit with a little ramp going up in the back of the house. The air compressor unit outside is my concern now because it’s not leveled correctly and I’m worrying that I have to spend money to fix it and it’ll wear out faster than it should be. It has to work harder than being on concrete or solid ground. My advice to anyone that goes with Lennar: get your inspection done professionally at NHO!!! ... More

trustworthy,quick and responsive,made home buying easy

Had a overall wonderful experience minus lennar lender. I had to choose another better lender. But the site manager project manager everyone was great( Herb)

We are close to the age of retire now, we don't want to spend the time to take care the lawn any more, so we decided to sell our single home and looking for the townhouse that is not too far from my work in Riverdale, MD. We put a contract to one townhouse (15 years old) in Lanham, but this townhouse did not pass the inspection, and the owner did not want to fix it. So we got our deposit back. Then we saw the advertise online about Lennar Townhouse in Beltsville, the unit was process to build and the same price as the old townhouse, but we need to wait for 6 or 7 months to be build and finish. We were not in the hurry so we stopped by the Lennar Townhouse office, toured the model home and we fall in love with the model home, and signed the contract and waited for 6 or 7 months to complete. Now we are happy to live in our new townhouse, everything new, close to work, and close to Mark Train station. We sold our single home within a week after we moved out, and put a new paint and new carpet for the whole house. I got the money from sell the old house and paid off this townhouse, so we don't need to worry about the monthly payment. Plus we do not need to take care our lawn any more because HOA will take care for us. Now we just focus on our job and take vacation as much as we can without worry about who will take care our house and our lawn. That is my story! ... More

My sales consultant was Awesome! I would recommend anyone to Herbert; however the builders did a poor job with building the home, molding is cracked everywhere, my stairs still creek after they told me that they would fixed my stairs during the walk through. On top of that the paint job is horrible for some of the paint is left on metal pieces throughout the house. I paid for a quality home and expected just that. I shouldn’t have these many gaps between the mold and my walls in the home. On top of that, the Customer Service Rep is really busy but hard to get a hold of. The heat doesn’t rise to my upstairs which is very difficult and I had to purchase a personal heater for me and my sons room. Did I mention the first month in my home the oven and microwave range went out three times and they were suppose to change my circuit breaker but that never happened. Wouldn’t recommend. The only thing great about this experience was the professionalism of Mr. Law. That’s it! ... More

Great customer service and everyone was very friendly

Overall I am pleased with my new build. However I’ve noticed a lot of issues after moving in that have to do with things being rushed as far as painting and craftsmanship. I would not trade my home for anything!

My team was AMAZING!

Please do a lot of research on the property and the material used to build. I’m having a bug issue and no one wants to be accountable for it.

I caution buyers on purchasing your new build with Lennar. Especially during this hostile market where there is a high demand for homes and a shortage of supplies. My home was handed to me with a load of problems as a result of rushed work, poor quality of workmanship, and materials. To make matters worse, the customer care team has been non responsive to any of the 8 service tickets I’ve submitted. I’m going into my 5th month of living in the house and the amount and nature of the issues in the house are just unacceptable. The worst one of all is the water that leaks in through my master bedroom window any time it storms and more recently the snow storm. ... More

My wife and I had an excellent experience with Lennar and we are so happy with our home! We love our community and it is exactly what we expected.

Customer service and completion on estimated time date given to me

Easy and great experience with new home

Poor workmanship, poor quality, do not trust to be fixed

The worst materials used, drywall and flooring…clearly emphasized on plug n play model for profit. Flooring has no proper insulation…4 months in and still waiting for repair to damages. LENNAR is terrible. I am looking forward to selling as home appreciate. I will never ever go with Lennar again. Took 3 months to finally get garbage receptacles, however it’s been 5 weeks since trash pickup, I still haven’t gotten my trash picked up and have escalated. HOA should be covering this and I sure am paying 2 HOA’s..at a loss right now and super frustrated. I also almost forgot about the misinformation initially with regards to internet and that whole ordeal….the list goes on and on and on…. ... More

This was good working with super and sales rep they were helpful and answer all our questions and concerns.

Lots of issues But takes forever to resolve Our settlement was 8/31/21 but I don’t have a schedule for repairs

This is my 2nd Lennar property and the highlight of this time around buying experience was the NHC David. He was very informative, responsive and helpful throughout the whole process!

Would definitely recommend our loan officer

Nice people nice place very nice new home

The quality of workmanship by the subcontractors is subpar.

Unfortunately, I feel as though my house was rushed. There has been many issues I had to put tickets in for. Most of the issues have got fixed, others I am still waiting on. Lately, the customer service representative has been unresponsive.

Despite buying and moving during the pandemic, the overall experience as been positive. Everyone Idealt with was attentive to my needs and addressed every issue and concern I had