Lennar Reviews in Portland Vancouver, WA
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What Portland Vancouver Homeowners Have to Say About Lennar.
Read all 238 verified reviews from homeowners that built a new home with Lennar in the Portland Vancouver area. Portland Vancouver homeowners have rated Lennar an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar
has 4 out of 5 stars in Portland-Vancouver Area
238 Reviews in Portland-Vancouver Area
Lennar in Portland-Vancouver Area
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Customer Reviews
Lennar - The initial homebuying experience was decent, and the sales team
- Lauren W.
- Verified HomeBuyer
- January 12, 2022
- Ridgefield, WA
The initial homebuying experience was decent, and the sales team was helpful throughout the process. However, I will say I've had trouble getting a response to questions or help with issues with the home since closing day. When kindly asking the sales office who I should talk to about my gutter mysteriously overflowing in light rain weeks after moving in, I was told multiple times it wasn't Lennar's problem before finally being given information on how to make a claim with the home warranty. The claim was denied by the home warranty stating it's a "homeowner maintenance issue," despite ...
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
Average.
- Refik O.
- Verified HomeBuyer
- February 13, 2023
- Portland, OR
"I was extremely disappointed with the process of purchasing a Lennar Home through the agent, Gina. When I visited the model home out of curiosity and to gather information, I was not properly informed about the purchasing process. According to Lennar policy, this meant that I could not have an agent who would receive commission on the sale and I would have to pay for it out of pocket. I believe this is unethical and contributes to the loss of trust in large institutions. During the final walk-through, I felt rushed by the customer representative, Lisa, and the manager in charge of the ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Final Zero Defect Walk though inspection.
- khang n.
- Verified HomeBuyer
- January 18, 2022
- Hillsboro, OR
House was not ready. A lot of touch up would need to be done before Closing.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
Lennar Iron Ridge Heights in Cedar Mill, Portland OR
- Anonymous
- Verified HomeBuyer
- July 09, 2019
- Portland, OR
I bought a new home built by Lennar and moved in about 4 months ago. I previously owned an old home and this is my first brand new home purchase. The build quality is about averagefor a new home. I rate their customer service as above average. This is advertized as a ei (everything included) and wifi certified home. The integration of smart devices is a little disappointing. They are not really well integrated as one system but rather a collection of individual devices. My biggest complain is sound insulation. My favorate thing is the large kitchen island top & forest view from the living ...
Lennar responded:
Thank you for your feedback about your new home. We appreciate the specific items you mentioned and will share this with our Portland team. If there is anything we can do to assist, please email us at corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Home ownership at Lennar
- Barbara Joyce C.
- Verified HomeBuyer
- October 25, 2024
- Hillsboro, OR
The townhome is a quick build, no frills, very basic shower heads and the plastic toilets lids, single paint on walls, carpet has no pad very cheap carpet, with tack strip that was not nailed down properly and walking in the house with socks my feet get picked, sloppy trim work and texture finish
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 4
Great home. Rough experience with mortgage.
- Sebastien V.
- Verified HomeBuyer
- August 08, 2024
- Tigard, OR
The home and sales team were great. They were very helpful. My main challenge was with the Lennar mortgage where I did not get the interest rate I was originally expected due to delays and lack of response. Then when I finally agreed to buy down the rate and signed all of the contracts and paper work then I was told 2 working days prior to closing that I could not get my rate. Very disappointed that I did not get the rate that I was expecting but everything else was great.
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 2
Communication was not good in the end.
- Susan R.
- Verified HomeBuyer
- March 19, 2024
- Gresham, OR
They had us go sign papers across town during an ice storm knowing full well that it wouldn’t record because the trades had not been able get to the house to fix the blue tape issues due to the weather. The next day we were supposed to have our final walk through. I emailed them that morning at 9:00 am asking if it was going to happen at 11:00 because the weather was still bad. No response. We drove to the house to find no one there. They informed us while we were sitting out front of the house it wasn’t going to happen so our move was delayed a week. I had to reschedule the pod delivery and ...
Total Score 3
Quality 5
Trustworthiness 1
Value 4
Responsiveness 2
It was challenging and will not be recommending Lennar in the future
- Prisca F.
- Verified HomeBuyer
- March 19, 2024
- North Plains, OR
The condition at closing was as is from the walkthrough. Blue tapes were removed without item taken care off. Issues had to be repeated numerous times prior to it being taken care off even when documented. The space to the attic and in between floor was painted shut..now either a knife or something must be use to cut out in order to assess the location. At the end, Tyler had to work on resolving most of the issues on his own in order to close. Closing was pushed by a week. I have purchased Lennar homes in the past, however this house will be my last.
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 4
Big promises, light delivery
- Anonymous
- Verified HomeBuyer
- July 05, 2022
- Brush Prairie, WA
While we really like the home we have, the property has drainage issues and the builder didn't take significant steps to alleviate the problems. They throw some rock on the ground and claim there is a French drain when that's not the case.
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 2
Just OK
- Cynthia Q.
- Verified HomeBuyer
- October 07, 2020
- Milwaukie, OR
The overall home itself seems ok. The cabinets and fixtures are ‘builders grade’ but no more. The lots are not level, and many of us have concerns about drainage & standing water. Lennar pitches their ‘everything included’ as a selling point, but that also means very limited flexibility (I.e. upgrading finishes, expanding patio size, under counter lighting).
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Mary
- Mary C.
- Verified HomeBuyer
- August 23, 2022
- Forest Grove, OR
I still have someone else’s ring box at my house because the builders were careless and have no idea where mine is. So someone else has mine and can log into my camera in front of my house. My customer care coordinator told me it was rings problem.
Total Score 3
Quality 3
Trustworthiness 2
Value 4
Responsiveness 2
Lennar - While the home is beautiful, the quality is all basic builder
- Del K.
- Verified HomeBuyer
- November 17, 2021
- Camas, WA
While the home is beautiful, the quality is all basic builder grade and the care and attention promised by the sales end of the transaction quickly drops away after they receive your money. Questions post sale are often met with annoyance or passing it off to the next person and the next person.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Lennar - Too many instances of being told "that is not covered by your
- Denise S.
- Verified HomeBuyer
- August 25, 2021
- Milwaukie, OR
Too many instances of being told "that is not covered by your warranty"....backyard flooding, gate/fence issues, etc.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Good and bad
- Anonymous
- Verified HomeBuyer
- March 26, 2020
- Brush Prairie, WA
We recently purchased a Lennar home. We were very excited about the purchase. Salesperson and mortgage broker were easy to deal with and they made the process happen very quickly. Once the sale was complete we felt as if we no longer mattered. The zero defects was a joke. We spent hours walking through the home marking areas for repair. 70% of repairs were not completed, the tape was just removed as if it were. We had difficulties entering the home for more than one week. Emails have been slow to receive responses. Although we like our home, we're not sure that we would purchase another ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Service and quality not meeting expectation of value ($) of property
- Anonymous
- Verified HomeBuyer
- July 30, 2019
- Hillsboro, OR
I do not feel Lennar has the owners as their priority or main concern. I feel that that "no" is the first response to most requests. Definitely do not feel that Lennar has gone out of their way to make sure I was a satisfied owner.
Lennar responded:
Thank you for your comments about your experience. We are sorry for the difficulties you've had in getting your requests addressed. If there is anything we can do to assist, please email us at corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 3
It was nightmare!. Margie
- Margie G. A.
- Verified HomeBuyer
- July 05, 2023
- Forest Grove, OR
We bought a Magnolia home. We were very ready so the loan process was very smooth on our end. Every time Lennar Mortgage would asked a document from us within 30 minutes it’s done. We would visit our house while it was under construction every week until it was totally done. We had our chance to inspect the house before the closing day. And we noticed some minor fix like one of the window is not sliding, the moldings are unattached to the wall yet, painting, the grass was dead at the backyard so they fixed it. The loan was approved very quick and we had the closing day Friday afternoon ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Lennar - Sadly I spend more of my time discovering things around the house
- Nicholas M.
- Verified HomeBuyer
- December 14, 2021
- Tigard, OR
Sadly I spend more of my time discovering things around the house that need to be fixed rather then simply enjoying the house itself
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Lack of trust
- Duc T.
- Verified HomeBuyer
- September 08, 2024
- Beaverton, OR
We paid extra $27000 for the view because we live uphill. Now the house behind us block our view. Very disappointing. If we had known that our view had been block, we would not buy this house.
Total Score 3
Quality 3
Trustworthiness 1
Value 1
Responsiveness 4
Miss
- Anonymous
- Verified HomeBuyer
- July 20, 2024
- Happy Valley, OR
Pay attention to wall lots of touch up needed. Preferred loan officer was hard to get hold off
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Poor construction workmanship and communication.
- Anonymous
- Verified HomeBuyer
- March 26, 2024
- Ridgefield, WA
Lack of construction communication. Very pushy to close the deal. Awful workmanship.
Total Score 3
Quality 1
Trustworthiness 1
Value 3
Responsiveness 4
Would not take care of problems in a timely manner
- Byron R.
- Verified HomeBuyer
- November 14, 2023
- Ridgefield, WA
We could not open kitchen drawers because oven wasn’t installed properly.
Total Score 3
Quality 2
Trustworthiness 2
Value 4
Responsiveness 1
Bad information
- Wendell S.
- Verified HomeBuyer
- November 22, 2022
- Brush Prairie, WA
Not happy with the the customer service, 600K +, and the agent did not receive us on closing day , just left a text and location of our keys, our address does not show up on any maps …etc just a headache
Total Score 3
Quality 3
Trustworthiness 3
Value 1
Responsiveness 1
Lennar - Workmanship are very poor, after we moved we saw a lot of problems
- Anonymous
- Verified HomeBuyer
- April 19, 2022
- Cornelius, OR
Workmanship are very poor, after we moved we saw a lot of problems the paint, lots of nails pops, window blinds, doors are loose, carpet are short, something missing on the counter, problem with internet cable, the stairs, water heater doesn't work on our first day , warranty guy only good on the first 2 weeks after that not answering the phone. Really disappointed, I will not recommend Lennar.
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Disappointed
- Anonymous
- Verified HomeBuyer
- May 12, 2021
- Hillsboro, OR
The buying experience with the realter and loan officers was by far the best. After that, the issues we continue to notice....workmanship is horrible.
Total Score 3
Quality 2
Trustworthiness 2
Value 1
Responsiveness 3
Leaks in ceiling with no happy resolution
- Melissa K.
- Verified HomeBuyer
- September 24, 2019
- Vancouver, WA
Lennar doesn’t seem to care that my repairs were not to my satisfaction. Also, was promised a new furnace filter and never received it.
Lennar responded:
Hi Melissa, thank you for providing this feedback about your experience with Lennar. We are sorry to hear about the quality of the repairs. If you have any outstanding items that you would like us to review for you, please email us at corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
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