Lennar Reviews in Seattle Bellevue, WA

I don’t think I would buy from Lennar again, and would not recommend them. It seems their goal was , where you would want a builder that takes pride in their workmanship.

No help to resolve warranty issues. Contractors making appointments and not showing up to appointments. Unprofessional and inexperienced contractors showing up to make repairs. Will never recommend Lennar to anyone.

Quality control is poor. Workmanship is not good. Needs a lot of repairs and very sloppy work. Warranty specialist not doing great at following up.

The company was unwilling to consider issues and minor changes during construction (we would have paid for) that resulted in significant costs to us, e.g. electrical outlet locations, pipe under drive to facilitate front grass irrigation, heat pump location (next to dining room window?), no warranty on window blinds, interior wall paint colors, house entry platforms to mitigate entrance into home with disability walkers, main entrance door lacking visibility of any human form on the entry porch, no counter or cabinetry in laundry room and fireplace installation tilted about half centimeter, no window sill treatment in 2nd level, and only one towel ring in master bath. ... More

Lennar does a good job of informing you of the home buying experience: no changes, no alterations, no need to haggle over additions, etc. You get a walk through of the model home which was mostly, but not totally, identical to the finishings and workmanship of your soon to be home. The selling agent was very friendly, knowledgeable and overall helpful through the process. The mortgage agent, although we didn't end up going with them because of other issues, was quite good and would even consider using them in the future. The construction manager was rude, but has an understandably hard job. However, the construction of the home was difficult to watch, from preroof all the way through completion. The "rough it" crews, sure are rough. The workmanship and quality of framing was subpar and I know this is a "builder" quality home, but just know that it REALLY is. No getting around that. The plumbers and electricans make quick drills through the house to run electrical and plumbing often leaving behind mistakes that get corrected with 10 or more stud guards. When these issues are pointed out the standard answer will be "this is all passes inspections". If you know this going in, it's still hard to see. You want your home to be perfect and although you're not seeing these things when it's finished, you know they are there. The drywall and finishings are fine, but very cheap. The trim was embarrassingly small for the size of the home, the appliances are lower end and the lighting is basic. The wall color wasn't our taste. I think Lennar should improve on the styling and design of fixtures etc. They don't have to spend a lot to get something more modern and in taste. But again, we knew all this when we purchased, it was still hard to stomach even though we knew about it. Overall, it really is a 2 star. Not absolutely terrible, probably a good purchase, but hard to stomach when you're paying thousands of dollars to change basic things that could have been changed during the building process. I think if they invested only 10% more in the design of the home and allowed some small changes on our dime, like wall color and cabinet color, allowing us to insulate the garage, etc. it would have made the experience at least one star if not two better. ... More

Lennar representatives are very well trained to make up answers on the go - this is everyone else’s, customer service, construction manager, etc. As we get close to closing their objective is to just get your signature to close and not really fix things that were found during inspection. A lot of the work seems to be done in a hurry and does not meet the exaggeration of Lennar representatives. Overall, they are not trustworthy!

First of all, I want to say our Customer Service representative, Hayley, has done a lot to pull these marks back from the brink of zeros. Now that I have that out of the way, let me begin. We had to do everything remote as we lived out of town at the onset of our decision to buy. First of all we weren’t informed that by going to see a house without a realtor that we were forced to complete the process without a realtor. This in the end seemed to be an effort to take advantage of us since we were treated like someone who needed representation and didn’t have any. The communication was lacking and for people doing business on the other side of the country- 3,000 miles and 3 time zones away there was a need for breathing room on our part as the customer not Lennar’s. With buying plane tickets as a necessity for closing, more than a email was necessary to explain the walk through, closing, etc. the language is different in terms of what happens at closing and what we can expect so we we’re constantly chasing and playing catch up. This is not to be expected on such a massive purchase with such a system that Lennar has in place to go through the process. The homebuyer aka customer should never feel like cattle. Just saying. Now, the construction. We decided on a house already in the process, no problem there, but we received exactly one update on our house. Next the finish. Our house was a disaster when we finally got to see it the day of closing. There were partially painted walls; outlets over painted; doors not painted; paint chips missing; a microwave and trash in our garage; 10 screws/nails on our garage floor (and counting); drawers installed improperly; doors/drawers that wouldn’t shut; a light falling out of the ceiling; trim work not completed; drywall not properly taped; dust everywhere; and many more. The construction manager had the nerve to say “oh well they had their chance to inspect”. I just bought an $800K home that you half way finished and rushed to get out without doing any basic walks let alone a full one (by the way I still have not met the building superintendent) and you have the nerve to say you won’t come and fix what you didn’t finish. ... More

Sales are unprofessional, missed a few documents when it comes to signing something. Build quality feels like they rushed to complete the construction. Due to the current market situation, we didn't have a choice but to accept.

Quality of the house is poor. Final finishes and products used very poor for a lennar community would notbuy another lennar home and we are already looking to sell this house and move away from this community

The experience is fine till you have bought the house. Their customer service is non-existent and getting warranty service is a hassle. The workmanship is not great either, it is livable but not worth the price.

Lennar is big, too big to know what the customer experience is. There are many people involved, fancy cool names for Lennar teams. But getting responses for a person (rather than a system) is another thing altogether.

Don't expect any consideration. Quality is OK only.

The paint and the painters they use are the cheapest possible, there are spots where there is barely any paint. We have had 2 major leaks. No pad and apartment grade carpet which for a house that is over $500k is very sad. They say they put your front and back yards in, ok yes they do but they are put in by people who know nothing about landscape. No soil under the sod, the wrong plants. They put trees too close to the houses that will grow way to tall, big and fast.

The choice of material and poor craftsmanship for the amount of money paid is poor. Everyday we find more and more issues with our home. It takes very long to get responses.

After we moved into the house the customer service has been below par. Major issues have bot been addressed and even after moving into the house for the last 2 months we are still waiting for issues to be resolved

Bad experience with stuart and the Ivan (Customer rep). This is regarding the dent on the refrigerator. David inspected (Sep 20th) the house before we moved in. And found there is a big dent to the refrigerator and he contacted the respective team to replace it with a new one. Seems they agreed for a replacement (I don't know who he contacted). Till now no one contacted me for a replacement. It's been months and no one contacted me on this. I was not expecting this kind of service from Lennar. I was emailing Ivan and Donald (director of customer care). Still there is no response till date. The worst customer server i have ever faced in my US stay (10 years). ... More

This is our first Lennar home. Very disappointed! Garage door not working after purchase, took two weeks for someone to come out! Lousy customer service. They are nice before closing, afterwards, zero customer service. Run, don't walk away from this builder! Cheap appliances, cheap paint used on walls, We moved from AZ where the builder actually cared about their customers. Very disappointed and let down by this builder. Would NEVER buy another Lennar home or recommend to anyone.

Non trustworthy team. False commitments, non-responsive,

After living in the home for a week, you start to notice the cheap materials use and terrible workmanship. All of our knobs had tiny paint splatter, the carpet wasn't vacuumed - not even once (we have a toddler running around), dried paint can be found throughout the home, nails still protruding out through the carpet to name a few issues. Overall terrible experience, we felt rushed through our new home orientation and caught what we can.

Never going with Lennar and would recommend others to do the same. I bought Lennar's property Canyon Creek at Bothell WA and they constructed homes right behind my backyard. My home's privacy is compromised, obviously they did this after selling houses in the row and then building behind. Untrustworthy.

I am a new home owner in Autumn Vista community. Closed home in July 2022. First construction was delayed by 1 month. Next, home orientation date wasn’t flexible at all. We had to take online orientation where we missed several things to inspect like there was a chip in the flooring, the main door won’t lock without a struggle. Lennar just fixed the flooring and no date on when they will fix the main door. The promised AC unit wasn’t provided still as I write this review. What sucks is that the homes that closed a month later are getting the AC units now. When I call, their response is very vague. Worst experience. ... More

The Lannar mortgage broker was terrible. Just qualifying me they ran my credit three times they were so incompetent was unbelievable. I would never use them again. In fact I’m going to write a really bad review all over social media

VERY POOR COMMUNICATION WITH ON SITE SELLING STAFF. HAVE NOW BEEN INFORMED IT IS MY RESPONSIBILITY TO MAINTAIN THE GRASS ON THE PARKING AREA ON THE STREET NEXT TO MY HOME. NEVER TOLD THIS BY LENNAR. NO WATER SOURCE NEAR THE AREA IF I HAD BEEN TOLD THIS I WOULD HAVE NEVER BUILT ON THIS LOT. NOW I AM GETTING FINED AS THE GRASS IN DYING.

Lot of issues: NO Heat Pump until after 2 months of closing. No proper customer support, Negligence in responding to queries. No Extra laminate tiles given Backyard sliding door is broken within a month. Issues with price paid. Bad /un acceptable appraisal report provided for the home. I need to escalate this however the customer reps are very hesitant to do that because of the issue on the builder side.

We are beyond sad for agreeing to go ahead with a Lennar home. Feels like we got a lemon though it was a "brand new home". Almost nothing working, plumbing is substandard with leaks all over the place. Electric quality is so crappy that they switched the wiring. Just crazy, never heard of anything like this. Though the cake as it were must be taken by the sales team - pushy and lies are their only two tools.