Lennar Reviews in Tacoma, WA
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What Tacoma Homeowners Have to Say About Lennar.
Read all 84 verified reviews from homeowners that built a new home with Lennar in the Tacoma area. Tacoma homeowners have rated Lennar an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Tacoma Area
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Customer Reviews
Horrible communication with no accountability
- Anonymous
- Verified HomeBuyer
- November 14, 2023
- Graham, WA
At first prior to going into contract, the sales team so super friendly and would always respond and communicate. I’ve you go into contract with them, it all goes away. Everyone on the office plays the blame game with no one taking accountability. They are rude and made our home buying experience very negative. David basically told us that his drive home was more important than us getting our keys and gave us all sorts of attitude. When he dropped off our keys, he did not acknowledge me but walked straight to my husband and only spoke to him. No one reached out to explain the closing process ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Quality and Trust
- Darrin C.
- Verified HomeBuyer
- July 05, 2022
- Puyallup, WA
At the beginning of our build, we were told that we would have a walk-thru during the foundation, rough phase and it not only didn't happen but was offered to view a like home rather than ours. The intent is to walk OUR home, not someone else's. On the day of orientation, we were reminded that it wasn't a time to find issues with the home but rather to get acquainted with the home's features. When we were told about our final walk-thru, we were told this was to review only items that we found that were apparent issues during the orientation. The experience felt more like a used car lot than a ...
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
Lennar - Not enough information is provided.
- Jaya R.
- Verified HomeBuyer
- January 15, 2022
- Puyallup, WA
Not enough information is provided.
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
Lennar - The materials and majority of the workmanship is subpar at best.
- Randall M.
- Verified HomeBuyer
- November 23, 2021
- Bonney Lake, WA
The materials and majority of the workmanship is subpar at best. I was expecting more from Lennar as I have been in previous developments they have done and didn't see or hear about the issue I am dealing with. When you do get someone to take care of warranty work - they hack and slash it.... instead of correcting flaws the right way, very disappointing to say the least.
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar experience
- Christopher D.
- Verified HomeBuyer
- July 25, 2023
- Graham, WA
My floor boards are coming up and my oven wasn’t hooked up correctly and it took 2 weeks to find out from Lennar we have to call the manufacturer for it to be fixed. My hvac went out about 4 or 5 times because it wasn’t level and the coils didn’t set right. We been in this house 2 months.
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 4
Lennar - They build too fast so you end up needing too much fixed.
- Anonymous
- Verified HomeBuyer
- April 27, 2021
- Bonney Lake, WA
They build too fast so you end up needing too much fixed. Time consuming and stressful
Lennar responded:
Hi, thank you for the review. We are sorry to hear about the issues you described and the stress you have experienced in your new home. If there are any issues requiring attention, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Good perception different reality.
- Sajjad Z.
- Verified HomeBuyer
- June 17, 2022
- Puyallup, WA
Had a good perception about Lennar and liked the model home better than the community adjacent to Lennar. Sales experience was fine however effort to work with Lennar financing to avail credit did not materialize as the mortgage person was working from a view that with a 7k credit how can another lender match Lennar's financing. In the end I didnt use Lennar and credit was useless. Next comes the day of new home orientation, so many issues were identified 6 days prior to the home closing that I even thought of backing out of the transaction due to low confidence if this is what I am seeing, ...
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Over priced and poor quality
- Erik V.
- Verified HomeBuyer
- October 19, 2021
- Bonney Lake, WA
When I first toured the townhomes I was very impressed. My mom has a Lennar home in Reno and it was a very well built home. One of the first things I was told when I started asking questions was that I would be able to put AC in my townhome once I took possession of it. Well that is not the case. The Lennar board of directors said no middle units only end units can get it and now the current board is saying no to middle units as well. Many of us feel like we were lied to about this. 2nd the home was WAYYYYYY over priced and when the appraisal came in 41K under asking Lennar told me to ...
Lennar responded:
Hi Erik, thank you for this detailed review. We would like to apologize for the issues you have faced from purchasing through the workmanship in your new home. Please reach out to us at corporatecustomercare@lennar.com, if there is anything we can do to help. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
AVOID!
- Chenhwa L.
- Verified HomeBuyer
- May 23, 2024
- Bonney Lake, WA
Very difficult to get questions answered. Need to figure out myself to deal with several associates to get issues resolved. Spent lots of time to find mail box key. Buying a house should be easy like before dealing with only one agent; all issues got resolved quickly and effectively. ONE STOP SHOPPING makes life much easier . My worst house purchasing. Avoid!
Lennar responded:
Good afternoon ...
Total Score 1
Quality 4
Trustworthiness 4
Value 3
Responsiveness 1
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