Lennar Reviews in Washington, WV

Our new home took 21 months to deliver, it was partly because of COVID situation which is beyond anyone's control but the approvals with county took more time than expected due to property boundary issues. Lennar's communication was very poor during this time and we were notified only when we escalated it. But once all the approvals were received the construction went as planned and home was built in 7 months. On the build quality, the materials used by Lennar were of good quality. The workmanship was average. The construction manager was helpful and answered every question with patience but was clearly overwhelmed as more than 4-5 units were under construction at the same time. There were a few missing things during construction but were corrected once notified. Overall it was a long process but we are happy to be finally in our home. ... More

I am satisfied with overall Lennar experience. Everything was build according to my specifications. Company representatives spent great deal of time with me helping to choose options and delivered the house in planned schedule.

So-so craftsmen work around the house.

We had a lot of fun and excitement with our new home purchase. The overall quality of work has been good, the only issues we had during the process is that the construction crew left a pretty decent amount of small paint drops all over the carpet. There were a few little areas of the rug that were also pulling up slightly and fraying parts at some of the edges of the carpet where it tucks into the seam at the walls, nothing major. Overall we are pretty happy with the house. There were some scratches on the appliances that magically appeared after our initial walk through as well, but overall it’s liveable and we feel like we got the bang for our buck. ... More

In the past couple months we’ve lived here the HVAC has broken twice… the oven flips the breaker. The hot water heater leaks. Our POC at Lennar was not helpful- in fact it seemed that she actively tried to schedule our 3rd party inspector to come at incorrect times so we had to reschedule with him, as you can imagine that was expensive. Our other POC on site was wholly unknowledgeable about our home. He had not idea where filters should go for the HVAC, and at one point told us our unit didn’t need filters. That being said. I love the layout of the house, the location and our neighborhood. But this can be found without using Lennar. I would not recommend buying a home with Lennar. ... More

Exceptional construction team, customer service folks- best of Lennar are the construction managers and the actual quality of the home

Lennar Home Mortgage was a waist of my time! Dealing with the incompetence with the loan officer there made the entire process stressful!!

Deceptive sales office, poor quality, unresponsive, avoid.

From the start, it was amazing. To be able to select what the inside of your home would look like. Picking out all the materials and colors. Creating your kitchen and bathrooms. First and foremost I have to mention Sam… he was so instrumental in the entire process. He worked so hard and included me every step of the way. I have picture from start to finish and have made a album that couldn’t be completed without him. He along with the entire team of professionals, made this process a fun and exiting one. The closing date provided was right on time as well and due to COVID-19. We had to wait 3 weeks later but that was not bad at all considering the unknown and they still made it happen with closing and the timeline. The All-inclusive part is already amazing and if anything need to be touched up after move-in, Lennar does it and that in itself is amazing. I’m still enjoying my new home and it’s my forever home so I appreciate the love Lennar put into it and I am enjoying this beautiful home. I can’t leave out the fact that the neighborhood is beautiful and my neighbors are so friendly. I couldn’t be more Blessed!!! Thank you!!!! ... More

This experience was not one I would recommend. After all the trials and tribulations I still had work being done on my home the day I settled and it was like pulling teeth to correct what was identified was wrong. Not from just me but also my paid professional inspector. My upstairs primary bedroom makes popping noises as we walk across the “brand new floor” as does the steps. Feels like I’m in a old home. The workmanship is terrible. The walls are not straight and so are the ceilings. If I could attach photos I would. My guest bathroom had a crack in the tub, the baseboards are not completely covered. I could go on and on. ... More

Overall experience has been good.Only issue is there has been a couple of damaged things that have taken a little longer to get taken care of.But besides that no more problems.

Awful I moved two months ago and bathrooms did not have towels racks I notified the people in charge and a month later still waiting.

The craftsmanship is very poor and when I brought it up during the walkthrough they made it seem like it was normal. When at the office to sign closing documents the lady was so rude and felt very rushed. She didn't even introduce herself.

Overall quality and good experience from the sales team, mortgage team, to the construction team. A few minor punch items needed to be addressed after closing which has taken a bit of time to complete, but overall good experience. Recommend Lennar, good builders.

Very professional staff. Great customer service.

The process moved pretty efficiently and I closed right when they said I would. Gail was great keeping me updated and answering any questions I had. Aaron the construction manager was thorough and efficient during the orientation and we were out at ease about everything. Any issues were quickly addressed and I appreciate that.

Really bad experience with the Lennar corporate office. They move slow and are always 3 steps behind the title company, sales office, agents, and CMs

Great buying experience from all aspects.

Betsy in sales is responsive and patient. She was very helpful. Unfortunately I needed to bother her often because the construction side of things was a 0.5 out of 10. I actually needed to contact lennar customer care after closing because my punch list was never completed but I was asked multiple times to sign off on these items. Very disappointing and stressful. I felt pressured to close on an incomplete home and had to strongly advocate for myself.

From the beginning to end, the entire Lennar team made everything easy. As a first time home buyer it was a wonderful feeling having such knowledgeable people on my side.

Let me start by saying that the sales office (Elena and Juan) did an amazing job of communicating and being accountable throughout the entire buying experience. The pain point for my family and I came with the construction team. Their lack of accountability and effective communication was extremely unprofessional. There were numerous times that I had to get the sales office involved to get prompt feedback from construction. We had two walkthroughs before closing, one a week from closing and one the day of closing. At our first walk through we created a multi-page list of issues that should have been corrected. We found three leaks including one which had mold. The construction team said they would correct the issues before closing. Fast forward to closing and we had even more issues, including new large scratches on our flooring. With a long list of items unfinished the construction manager said they would have everything corrected ASAP. Against better judgement we decided to close and allow the construction team to finish our home while we were moving in. Fast forward 45 days post-closing and we still have issues unresolved. It took me having to call Lennar customer service to port the long list of items that needed to be finished to get a response from the construction team. We personally felt that once we closed no one really cared if the job was finished or if the job was done correctly (everything was a rush). Our situation may be an isolated case, but I don't think it's Lennar's plan for customers to feel the way we felt throughout the end of our home purchasing experience. I personally would not recommend Lennar to anyone and will pursue a private builder in the future. I intend on sharing my photos and emails with others on social media, so they too are aware of the pitfalls when working with Lennar. ... More

Lennar has great potential however unfortunately my experience has been subpar and least satisfactory. The workmanship is not great and customer service needs a ton of work. As a millennial I can appreciate Lennar moving towards a “one stop shop” approach, as that did make things simpler in the home buying process. However, there a still lot of areas that need work for a streamlined process to succeed and Lennar does not have that. For that reason I have not and will not recommend them as a builder. I would not trust them with another new build in the future.

Given the fact that our home was built during a time that was tough to get materials they didn’t a great job. We were kept updated during the process and given a timeframe based on how things seem to be headed.

I think this was overall a really great experience with Lennar as a new home buyer. The sales agents were very responsive and informative, the construction workers are so nice and pleasant. The construction manager is amazing and really helps when you have questions. The only challenge was with the FHA Approval issues and the scheduling with Lennar Title for closing that became very unsettling for me.

The homebuying experience with Lennar was great but it's been a rocky road of ups and downs since that point. The day of our closing was a nightmare. The closing manager withheld the keys from us because the wire didn't officially hit their bank until later that evening, even though she was sent a receipt from the settlement company that the transfer was done. Also, we were sold on a "smart home" in a community that Lennar has not secured reliable Internet for. We can't use any of the smart home features and working from home on a hotspot has proven to be a real challenge. The quality of the home has been ok. You can tell where shortcuts were taken and for issues we've needed fixed, I'm noticing a quick band aid approach rather than quality work. The grading of our yard has been a real challenge, with large pools of water throughout. The sales staff and construction manager are great people and responsive. I know they are working hard and doing all they can. I just wish Lennar would provide more oversight on the contractors and take measures to ensure a smoother customer experience. ... More