Lennar Reviews in Washington, WV

The finishing was done in hurry. Many issues submitted as maintenance for new house is bad. We have to spend much time on this which is unfortunate

We had so many issues but didn’t get fix at all or on time I would never recommend friends to buy Lennar home because of all cheap material and price which is not worth it compare to houses we bought previously. Still waiting for garage door to be changed , loft to get fixed , front door key not working , cheap flooring to get fixed and so many other issues.

I’m very happy with my new Lennar Home that included high in items in the selling price of there homes.

over it was good just a few things need to be improved in my house but i love my house

I feel they worked really hard to meet the deadline, we settled on time

The overall experience has been almost seamless. Lennar was very responsive and for the most part everything was done on time and ready to go. There are always hiccups in the mortgage process, but Lennar kept those as smooth as possible

House not competed on time. Cabinets scratched and never replaced. Closing process terrible

Long story short, 47 days after closing on my property I am not able to move-in due to several deficiencies that violate building codes, industry standards, manufacturer’s requirements, and/or required building performance standards as identified by a structural engineer. A week ago, the county issued a correction order. Lennar Homes knew of several deficient areas prior to settlement and still forced me to close or lose my deposit and closing costs ($80K). Given the situation, I had no choice but to purchase the property. I am now working with the Customer Care Department to make all corrections. I am not pleased and this process has been a total and complete nightmare. All of this could have been avoided if the property was built correctly. ... More

Of the three new home builds we have purchased in our lifetime this one has by far been the most troublesome. Starting with the walk through there were dozens of issues that basically looked like no one had done any quality control (Multiple paint colors, large unpainted patches, lose fixtures, broken fiber port to name a few) Over the past 2 months we have had dozens of contractor visits to fix things and as of writing still have around half a dozen outstanding issues. The management is nice but the contractors they hire do poor work and need to come back multiple times, I am mentally exhausted keeping track of all the "to do" issues. The house also has some pretty annoying design issues like the entrance to the living room is 33 inches which becomes a problem when you want a normal sized couch (around 36 inches) and can't fit it in the opening or the fact that the landing before the upstairs is about 2 inches to small (with rails removed) to accommodate a queen box spring. Having to put up with a broken Ethernet port in the office (unless you want to have your whole kitchen ceiling torn apart) is a big annoyance but them just using poor quality wood on entrance stairs and good quality on base/top floor (and refusing to fix it) is infuriating. Overall I feel like the house was a good value but way to much work required compared to other new home builders I have worked with, its been like a second full time job. ... More

The personal es well trained and care about the homeowners.

Every step of the process was enjoyable. It was great to watch my home go from a slab of dirt to what it is today. Closing day had a minor issue because they didn't communicate effectively, however there was no delay in getting my keys. I would definitely stick with this builder for my single family home whenever its time for that.

It was an home buying experience.

The trades that were hired did not do a good job. The drywall and painting is horrible. There are several issues with the house. The amount of effect put into this home was sub par.

It was so stressful and so frustrating experience buying a home with Lennar. I’m not sure it’s in this area itself or from others areas too. I had experienced a lot of hidden things and responses from teams are horrible and construction is not good as other builders. I did mistake buying this home please don’t fall in the trap! No parking HOA sucks there won’t be any follow up in the issues you raised and no one cares once you buy home!!! Again I will take complete responsibility of my mistake which I have done in my life and if anyone read this don’t just look at the brand. Also club house will be ready by 2023 still pay fees for it lol. Think before you buy from metro walk by Lennar. ... More

I had an incredibly awful experience with the customer service of Lennar. The company did not work in a timely fashion for necessary community approvals, but did not disclose this until the evening prior to closing. Days with an unknown closing date followed with Lennar completely lacking in communication, concern that my household goods were already on their way from across the country, and telling me on multiple occasions that I should be calling the government agency to get the approval faster. It was the worst experience I have ever had (by far, literally don't have anything else to compare it to) and I will never buy from Lennar again. In fact, I was ready to cancel my contract, losing thousands of dollars, just because of how bad the experience was. The only reason I didn't was because my child had already started school in the area and there was no other housing available at that time without having to transfer my child to another school. Don't do it if you don't want a miserable experience! ... More

Love our new home. Wish we had a little more space in between us and our neighbors. Besides that we are more than satisfied. Damen to Katrina were amazing! Damen can be an acquired taste. However, he is business oriented and is straight to the point. If you would like to perform a song and dance. You may want to audition elsewhere. Damen is a very good guy. He made me and my husband laugh a few times during the process. I would request for my second purchase!!!! I could never forget Sam. Another good guy!!!! Awesome customer service. He help us with the tour and adding us to the wait list. No matter how many times I reached out to him. He knew my name and never seemed annoyed. Provide several updates and pictures of our new home while it was being built. Katrina lord knows I could not give her enough shout out and praise. Her knowledge and patience were of no other. The buying process was so smooth, that minor hang up were not even a factor at all. ... More

Great team to work with on purchasing a home! Very much appreciated all of the financial help with closing costs.

Very prompt to resolve the issue. I am very happy with Robert who proactively contacted us to fix the issue

I moved into a home with poor workmanship (from a crack in the tub, cracks throughout entire house related to paint near stairs and crown molding, hole in closet and bedroom window, hole in kitchen cabinet, cabinet scuffs and scratches, evenly cut floor tile in kitchen, poor brick work, drywall in yard, damage to walls near butler pantry and behind kitchen exhaust, poorly painted bathroom mirror, poor tile work in master bath, etc.). To make matters worst, customer service is absolutely horrible!! There is no acknowledgment, follow up, or any level of good service provided by my appointed contact. He is the worst person I’ve ever worked with, and he is not held accountable. I moved into my house on November 30 and reported issues beginning December 6. My issues still exist. ... More

I understand the labor and material shortage due to COVID but want get the new home completed even with delay. However, the new home has many items not finished such as the garage door. We have been forced to accept new house with many uncompleted things and defects. We have given Lennar construction supervisor a list of things need be improved but has nothing done so far.

Don’t purchase a new house because they put them up too fast with many errors. The homes are not sealed and protected from outside rodents. Let wide open while being built and rodents nest in these new home and the builders deny resolving the issue.

Nice house, but the process to close was tedious and the final build of the house was not according to the plans we were initially given.

We had a positive experience with buying our house, the sales person was responsive and knowledgeable. We used Lennar Mortgage and Lennar Title, which made our lives easier. The Mortgage Officer was very helpful in the process. Construction on the other hand was a pain. We had to document all of the issues ourselves during several walkthroughs with pictures to make sure everything gets addressed and resolved. However many of the issues were ignored multiple times. They got addressed only after we escalated them to the construction management. Construction didn't commit to the deadlines they set for themselves. The house still has issues, after almost 2 months after closing. ... More

My home was built using lock luster effort. Everything from the materials and attention to detail is lack luster. My home is falling apart with so many defects that I have marked. I have purchased from every major builder before and Lennar doesn’t even earn a spot at the table in my opinion…

Overall, I had a good experience with Lennar for their D.C.-area division. I've seen horrible things for them in other parts of the country but I can't complain too much. I came into my development during the close out phase so things were already rolling in terms of what they were willing to do. Sales agent was great and responsive. The construction side was also strong with customer service. No home is perfect particularly modern homes. I would encourage anyone with any builder to carefully pay attention during the final walkthroughs and make sure they fix everything that needs to be fixed before you close. I'm overall satisfied with my home and Lennar for my community. ... More