Lennar Reviews in Washington, VA

Betsy in sales is responsive and patient. She was very helpful. Unfortunately I needed to bother her often because the construction side of things was a 0.5 out of 10. I actually needed to contact lennar customer care after closing because my punch list was never completed but I was asked multiple times to sign off on these items. Very disappointing and stressful. I felt pressured to close on an incomplete home and had to strongly advocate for myself.

Of the three new home builds we have purchased in our lifetime this one has by far been the most troublesome. Starting with the walk through there were dozens of issues that basically looked like no one had done any quality control (Multiple paint colors, large unpainted patches, lose fixtures, broken fiber port to name a few) Over the past 2 months we have had dozens of contractor visits to fix things and as of writing still have around half a dozen outstanding issues. The management is nice but the contractors they hire do poor work and need to come back multiple times, I am mentally exhausted keeping track of all the "to do" issues. The house also has some pretty annoying design issues like the entrance to the living room is 33 inches which becomes a problem when you want a normal sized couch (around 36 inches) and can't fit it in the opening or the fact that the landing before the upstairs is about 2 inches to small (with rails removed) to accommodate a queen box spring. Having to put up with a broken Ethernet port in the office (unless you want to have your whole kitchen ceiling torn apart) is a big annoyance but them just using poor quality wood on entrance stairs and good quality on base/top floor (and refusing to fix it) is infuriating. Overall I feel like the house was a good value but way to much work required compared to other new home builders I have worked with, its been like a second full time job. ... More

The trades that were hired did not do a good job. The drywall and painting is horrible. There are several issues with the house. The amount of effect put into this home was sub par.

Overall quality is not good. Exterior problems with brick, deck, paint. Walls and floors not level or straight. Everything was rushed and needs to be repaired multiple times. Warranty team is nice, but issues are still slow to be addressed.

Workmanship needs to be improved.

Need improvements in touching up

I felt rushed during the initial and final walkthrough, and was disappointed at how much blue tapping was still needed on the day of closing.

My spouse purchased a home in the 70s and subsequently we purchased an additional 3 homes. This is by far the worst experience I have seen with this home builder. The homes built in 2013/4 in local area were a much better home. The materials used within the home I would consider substandard and/or meets the bare minimum housing requirements by law. After moving in found many things that could have made the home and builders more successful.

Let me start by saying that the sales office (Elena and Juan) did an amazing job of communicating and being accountable throughout the entire buying experience. The pain point for my family and I came with the construction team. Their lack of accountability and effective communication was extremely unprofessional. There were numerous times that I had to get the sales office involved to get prompt feedback from construction. We had two walkthroughs before closing, one a week from closing and one the day of closing. At our first walk through we created a multi-page list of issues that should have been corrected. We found three leaks including one which had mold. The construction team said they would correct the issues before closing. Fast forward to closing and we had even more issues, including new large scratches on our flooring. With a long list of items unfinished the construction manager said they would have everything corrected ASAP. Against better judgement we decided to close and allow the construction team to finish our home while we were moving in. Fast forward 45 days post-closing and we still have issues unresolved. It took me having to call Lennar customer service to port the long list of items that needed to be finished to get a response from the construction team. We personally felt that once we closed no one really cared if the job was finished or if the job was done correctly (everything was a rush). Our situation may be an isolated case, but I don't think it's Lennar's plan for customers to feel the way we felt throughout the end of our home purchasing experience. I personally would not recommend Lennar to anyone and will pursue a private builder in the future. I intend on sharing my photos and emails with others on social media, so they too are aware of the pitfalls when working with Lennar. ... More

The homebuying experience with Lennar was great but it's been a rocky road of ups and downs since that point. The day of our closing was a nightmare. The closing manager withheld the keys from us because the wire didn't officially hit their bank until later that evening, even though she was sent a receipt from the settlement company that the transfer was done. Also, we were sold on a "smart home" in a community that Lennar has not secured reliable Internet for. We can't use any of the smart home features and working from home on a hotspot has proven to be a real challenge. The quality of the home has been ok. You can tell where shortcuts were taken and for issues we've needed fixed, I'm noticing a quick band aid approach rather than quality work. The grading of our yard has been a real challenge, with large pools of water throughout. The sales staff and construction manager are great people and responsive. I know they are working hard and doing all they can. I just wish Lennar would provide more oversight on the contractors and take measures to ensure a smoother customer experience. ... More

Attention to detail is extremely low. Didn't clean, paint on carpet, walls not smooth and in some areas not even painted. Outlets and outlet covers not secured. (But the electrical was inspected right? lol) They put the hose bibs in the dumbest locations. The one on the driveway side is at the back of the house... Some design engineer isn't too bright there. Flooring is not flat in all areas and the floor squeaks in spots like it's 30 years old. Zero customization is stupid. Expecting people to spend half a million and have no say in how the home is finished is embarrassing. Very true that once the purchase order is signed the customer service drops. Lennar is very much a money hungry company who hires average vendors to do a very average or less than average job. Cheap materials are definitely used. Absolutely would not recommend to anyone as a forever home. ... More

I enjoyed working with the sales agents. They were knowledgeable, transparent, and responsive throughout the buying process. Although I had a great experience in the beginning of my home buying process, I’m not happy with how my home was delivered to me. The workmanship was not good: drywall seams/patches were visible, the paint job was mediocre, nails popping out of the walls, bad carpentry (even our movers commented on how poorly the walls and ceilings were). I believe the project managers bank on the one time drywall service to fix these issues, which is not fair to homeowners. It’s hard to catch everything during NHO, and it’s disheartening when the things you did point out were not corrected. I do believe Lennar will address my concerns. I just hate that I have to put forth so much energy to have them addressed. ... More

This is my first time buying a Lennar home and the expensive has been an interesting one from the purchase until now I have no details that matter in building a home are lacking in some areas by comparison to other homes I have purchased. It’s the quality of value of a quantity and the quality of some of the items in the home aren’t up to par for the price of home that I have for instance there are some windows that I noticed that are drafts in the windows and condensation has appeared in many areas.

I feel as though once you’re in the home Lennar no longer cares about you because they got your money. Our ac broke a month in. Our customer care rep is so hard to get in touch with. It’s ridiculous

I caution buyers on purchasing your new build with Lennar. Especially during this hostile market where there is a high demand for homes and a shortage of supplies. My home was handed to me with a load of problems as a result of rushed work, poor quality of workmanship, and materials. To make matters worse, the customer care team has been non responsive to any of the 8 service tickets I’ve submitted. I’m going into my 5th month of living in the house and the amount and nature of the issues in the house are just unacceptable. The worst one of all is the water that leaks in through my master bedroom window any time it storms and more recently the snow storm. ... More

Settlement date delayed twice, including Friday 8PM phone call that Monday settlement will be delayed. Things that should be fixed after New Home Orientation were not done,l. New home but l Pros: Very nice community and responsiveness of construction management to the issue. In general feels like there is minimum attention paid to overall look and feel of a new home. Every crew was responsible for something leaving mess behind and there was no control over it. As we life here over 45 days now, we are still find new things that should have been caught and fixed before by managers.

There seem to be a lot of problems with these Lennar townhomes such as the cheap materials and bad workmanship. Cheap flooring, carpet coming apart, floor squeaking, paint overspray, ceiling uneven, bad HVAC work. The caps in the streey for the water are broken off and not replaced so there are big holes in the road where someone could step into. A lot of neighbors were lied to about the neighborhood including myself, we were told there would be no building behind our homes to block the mountain view which why i purchased here.

I commissioned the construction of an Ashton model single-family home in the Shenandoah Springs Community. I am a Structural Engineer and have worked as a General Contractor my entire career. So my review will be performed through this lens. SALES: Very eager to make the sale and then all communications ceased. They requested $10,000 made in two payments as a deposit to hold the lot and begin construction. I paid the first $5,000 and then I had to complain to receive the payment link for the second $5,000 payment which almost put me in default of contract and would allow Lennar to seize my initial $5,000. I suspect this deception was done on purpose. CONSTRUCTION: When the lot was finally released for construction to begin, I was assigned a Superintendent who was wholly uncommunicative in regard to defective foundation work I observed shortly after the concrete pour. He then left the company due to medical problems and a new Superintendent was assigned. I had to conduct weekly inspections of the jobsite to stay on top of numerous defects in materials and workmanship that made its way into my structure: Holes punched in the framing wall, numerous core drill holes in the subfloor where they turned their plumber loose with a crack pipe and a hole saw instead of a measuring tape and drawings with measurements, a plumbing rough-in for the basement concrete slab that was not laid-out correctly which I had to insist upon correcting since they charged me an additional $10,000 for it, and one of the structural support members which acts as a column to hold up the structural beam and lintel was completely cut-away to install the stair landing support joist (jeopardizing the integrity of the structure itself). During the final walkthrough inspection and punch-list, I was assigned a trainee that did not use common industry standard descriptions for materials and remediation of defects for the punch list. On the Exterior of the house, the Vinyl Siding Subcontractor was completely incompetent and affixed the top of the vinyl siding run that comprised the finished facade of my structure incorrectly with finishing nails through the vinyl itself. This caused the vinyl siding to begin cracking, buckling, and warping. I made several complaints as I know the proper way to install a vinyl siding cladding system, and I was sent a man by the name of Todd with Lennar who attempted to outright lie to my face that the shotty installation was acceptable. When he discovered I was a structural engineer who had a full set of Contract Drawings for the home, and after a series of twelve complaints via email, phone, and text message where I had to physically provide their installer with vinyl siding installation instructions, a link to the missing hardware piece, and a "How to Install Vinyl Siding" instructional video, the attempts to lie and to cover up completely defective, lazy work was resolved. The vinyl siding installer left ladder marks on my finish trim and refused to clean them back to their original condition. Sod for the lawn was also laid far outside of the recommended ambient temperature of 75 degrees Fahrenheit as it was 103 degrees during a June heat wave and numerous portions of the lawn failed to take root within two weeks of daily watering. I am still awaiting replacement of defective sod as of the time of this review two months after closing. MATERIALS: This is a production builder that is publicly traded on Wall Street. They purchase the cheapest materials imaginable. Drywall is essentially Paper-Mache and will dent if you breathe on it too directly. The Paint is flat and cheap. It marks almost immediately with the slightest brush against it and attempting to wash the mark from the wall leads to removal of the cheap paint and damage of the thin drywall below. Concrete for the foundation is not poured and finished correctly. It is poured as quick as possible and finished as little as possible. This led to numerous defects such as "Bug Holes" where the tiny air bubbles are not vibrated out of the concrete leaving tiny voids throughout the walls and slabs, shrinkage which led to cracking along structural joints and finished surfaces, "Honeycomb" which is where the concrete mixture fails to mix together correctly leaving huge voids and parts of the concrete that can be removed by hand, and general carelessness after the placement which marred several smooth-steel trowel finished surfaces. It was very apparent that the Construction Managers for Lennar seldom walk the active jobsites and allow their disinterested subcontractors to run the entire job without accountability throughout their portion of the construction process. ... More

My home was built using lock luster effort. Everything from the materials and attention to detail is lack luster. My home is falling apart with so many defects that I have marked. I have purchased from every major builder before and Lennar doesn’t even earn a spot at the table in my opinion…

the floors of the interior of the house unevenly and noisy when walking like squealing wood, doors without finish, the handrails of the stairs without fine finish, rather scratchy and unpolished or varnished, sliding doors that get stuck because of the poorly installed, and worst of all is that to attend a claim, The owner has to accept the time and days so that they go do the work that should be done before selling the house, and even so they go and leave the work unfinished.

Kara and Peggy in the sales office are BEYOND responsive and kind! They updated me every step of the way and demonstrated keen responsiveness to all my questions and were flexible and patient. Construction manager Mike also very amicable! Business office that dealt with the loan portion was a headache but all in all I got where I needed to be and LOVE my new home so far!

My experience with Lennar was less than exciting and fun. However, I am Very pleased with my home. There were delay after delay. There were a few people trying to push and help but at times it seems that I was told things to quiet me. My overall experience was not fun and took the excitement away from the experience of home buying. The seller agent that was on sight? I barely heard from and I had to contact her for questions. Just a mess. But Overall I am happy with my home after waiting to close after a year and six months wait.

The overall design and architecture of the home is great. However, the workmanship and installation of materials in almost every area is substandard. Especially for a price point nearing $800,000.

I did not have a great experience with the sales office. There were many errors in the beginning. Also, I think some need more customer service training on how to answer questions. I was consistently told Lennar has all the control; the buyer doesn’t have a say. It’s very disheartening when you hear that over and over. The construction people were awesome!!!

Buying a home can be a stressful experience, but with Lennar specifically you’re in for a wild ride, and I don’t mean in the fun way. Be prepared to receive an unfinished product, and be forced to close regardless. Be prepared for lack of knowledge of what Lennar even offers via sales consultant and lack of work ethic and cooperation. After the hurricane that was getting this home, 5 months later I can finally say it is a finished, beautiful product after many warranty claims, some of which are still unfinished. But the process in and of itself was a nightmare by most parties (they have since chance construction manager to Andy and all is well in that realm). You have to be knowledgeable for yourself because there is no one with Lennar who has your best interest at heart. ... More