Lennar Reviews in Washington, MD

Need improvements in touching up

the floors of the interior of the house unevenly and noisy when walking like squealing wood, doors without finish, the handrails of the stairs without fine finish, rather scratchy and unpolished or varnished, sliding doors that get stuck because of the poorly installed, and worst of all is that to attend a claim, The owner has to accept the time and days so that they go do the work that should be done before selling the house, and even so they go and leave the work unfinished.

My home was built using lock luster effort. Everything from the materials and attention to detail is lack luster. My home is falling apart with so many defects that I have marked. I have purchased from every major builder before and Lennar doesn’t even earn a spot at the table in my opinion…

We love our home and had a great experience once getting past the mortgage process with Lennar Mortgage. The sales and mortgage experience was abysmal. The settlement coordinator for Lennar was absolutely awful! The settlement company was great as well as the construction manager and the gentleman who explained the home and features before settlement. They are the only reason we are giving any stars. Don't be afraid to ask questions and request to be transferred to new employees if you aren't happy with the ones you are first put in touch with. We had to escalate our concerns to a manager who quickly got our concerns handled and moved from Lennar's settlement coordinator as she was the worst person I have ever dealt with in a professional manner. Love the home but not the services provided at the beginning of the process. Would never use Lennar Mortgage again! ... More

Kara and Peggy in the sales office are BEYOND responsive and kind! They updated me every step of the way and demonstrated keen responsiveness to all my questions and were flexible and patient. Construction manager Mike also very amicable! Business office that dealt with the loan portion was a headache but all in all I got where I needed to be and LOVE my new home so far!

I did not have a great experience with the sales office. There were many errors in the beginning. Also, I think some need more customer service training on how to answer questions. I was consistently told Lennar has all the control; the buyer doesn’t have a say. It’s very disheartening when you hear that over and over. The construction people were awesome!!!

My experience with Lennar was less than exciting and fun. However, I am Very pleased with my home. There were delay after delay. There were a few people trying to push and help but at times it seems that I was told things to quiet me. My overall experience was not fun and took the excitement away from the experience of home buying. The seller agent that was on sight? I barely heard from and I had to contact her for questions. Just a mess. But Overall I am happy with my home after waiting to close after a year and six months wait.

I’m very disappointed in the quality of workmanship of my house inside and outside. I will have a hard time recommending a Lennar home to anyone. However I will see how The Lennar team will resolve the issues that I have. If so I will change my review.

This is my second home purchased from Lennar in four years. In both instances a water pipe was punctured multiple times when the microwave snd kitchen cabinets were installed. Both times my kitchen had water damage and I had to wait a month to have the repairs done. New kitchen- torn apart for a month- twice. My garage door opener still loses power. Not repaired. Two months in. Quality is poor. The price is lower than other counties but the quality control needs improvement.

If you're considering buying a home from Lennar, let me offer you a word of caution: proceed with eyes wide open. Lennar is not a company focused on the customer—they are entirely built around maximizing shareholder profits, even if it comes at the direct expense of the buyer’s experience and satisfaction. From the outset, it becomes painfully clear that Lennar refuses to accommodate even the smallest request to substitute or add materials. Need a minor deviation from their cookie-cutter setup? Forget it. Any suggestion, no matter how reasonable, is met with a flat "no." Why? Because customization doesn’t serve their bottom line. It’s cheaper and faster for them to mass-produce homes and leave the burden of upgrades, repairs, or adjustments entirely on the homeowner. Their one-size-fits-all approach isn’t about quality or service—it’s about efficiency, speed, and profit. Lennar’s true customer isn’t you—it’s the boardroom. The executives, the shareholders, the quarterly earnings reports—that is who they answer to. Once they’ve squeezed every last dollar from a development, they pack up and move on to the next unsuspecting community. Let’s talk about their HOA. Calling it a "dictatorship" would almost be generous. Everything is on their timeline, not yours. Want to install a simple fence to keep your children or pets safe? You could be waiting months for “approval.” Instead of streamlining the process by coordinating fencing options pre-move-in (as any thoughtful developer might), Lennar stalls and delays, wielding unnecessary control over what you can and can’t do with your own property. The entire experience reeks of corporate indifference and bureaucratic arrogance. You are not treated as a valued homeowner—you are a transaction, a line item, and a means to an end. So before signing on the dotted line, remember what you’re walking into: a sprawling, profit-driven machine that views neighborhoods as revenue streams and buyers as disposable. Choose wisely. ... More

Started out great. Our application and special requirements all sent in to underwriters for review. About two weeks from our closing date, the woman in. Sales contacts us to let us know that they decided to relist our house at a lower price!!!! What the "f"? We were so close to the end of our underwriting, there was no reason to expect we would not close. We worked hard the entire process and did close on the home,on time. We did Not expect to have the house taken from us when we knew we had more time. Plus they listed it for cheaper. Touring new buyers through the house we already accepted. Worried all the traffic through the house might cause some changes in what we approved. (Marks on carpets, walls, hands on doors and drawers, leaving trash). We feel very screwed with this house we fought hard for, completing all requirements on time for original closing date of 11/22. This company lacked the support and trust that we were going to make it happen and close. We did,on time. Annoyed that we were not offered the better prince while they were actively trying to sell the house from under us,Under contract!!!!! The house now had a negative feeling around it, this is very unsettling. We noticed a couple of things in the house that was not completed correctly such as internet wiring. They had to come in to repair as it could not be used other wise. They were there for many hours, so clearly not done right at the beginning and clearly prove that the workers were rushed in the end to get the house complete. I loved this house, but the company had now surrounded the purchase with negative feelings. They made us out to be incapable, with no real apologies and no offer to make it up to us. If they were willing to take $10000 less from a stranger, then why not offer it to the couple working SO hard getting you all the information you had to have. Not very positive about Lennar. Kinda having second thoughts about this purchase .. ... More

Make sure all the issues are cover before you sign any documents, once you sign it will take a miracle to get something done when you want it I’m still waiting for answers on several issues

For the price I am paying I should not have issues with my new house.

The sales team was helpful and knowledgeable until the contract was signed. After signing their ability to respond to emails and provide answers suddenly disappeared. The construction management team was frequently dismissive about concerns and condescending in their responses. After closing, the entire Lennar team was slow to accept responsibility for workmanship and warranty issues that arose while Lennar was still in possession of the house but were not discoverable until after we moved in. Overall a poor experience with Lennar. The home itself is decent and has met expectations, but recommend regularly documenting in writing conversations with Lennar employees. ... More

My closing day was, to say the least, pretty unenjoyable. I arrived at the Lennar office and was greeted by the notary agent. Upon completion of signing my documents, I was given my keys and shown the door to leave. I imagined as a first time homebuyer with a company that’s been around for some time, there would be a more memorable experience for clients, wether a first or tenth time homebuyer. Needles to say I am very uncertain if I would use or suggest going with Lennar in the future.

So far my upstairs HVAC system did not initially work properly due to a bad fuse and I current have a large wet spot in my ceiling in the mud room. The paint job throughout the home is poor and I see paint on the carpet throughout my home The basement does not get warm even when the thermostat is set to 76F. The Caulking around toilets and bathtubs is dirty and messy.

To be fair to the builder, my ratings above are based on not having experienced having a production home built for me. I was expecting some interaction with the builder during the construction process: there was effectively none, it was discouraged. I believe to have a better understanding now why that is the case. Lennar does not build the home; one of the many subcontractors do in a very organized, time efficient manner. However, I believe the quality of materials and, particularly, workmanship suffer. The priority for Lennar is to bring the house to closure as soon as possible. The quality of workmanship only matters if the buyer notices a quality issue, which in our case only happened on the penultimate day (during the NHO less than 24 hours prior to close). Again, Lennar does not encourage interaction between builder and buyer. The subcontract Lennar has with the landscaping company is an example of questionable materials (perhaps not materials but seemingly no accountability). A sizable portion of a neighbor's back lawn was not sodded but as it was not noticed prior to close that portion of the lawn remains without sod. In summary, it is too early to determine the 'value' of the home. I worry, however, in not many years to come as the floor boards rattle, the kitchen cabinets deteriorate and inferior quality materials need a refresh / replacement, the answer to the quality question will be 'one star'. ... More

Materials were decent for this price point, but the quality of workmanship was sloppy in many places - unfortunately common in mass-produced homes in this area. There were quite a few things I had to fix on my own after moving in. The builder, warranty team, and trade partners are very slow to respond to issues. The only issue that was addressed in a timely manner was a gas leak due to the stove not being installed properly. Even then, it was a pain to reach a customer care rep and the plumbing company rep. Sales team was friendly and knowledgeable. Lennar Title rep was unresponsive and unable to be reached on my closing day and caused a delay (my realtor and settlement attorney both said that was very typical of her). ... More

Truth be told I went with Lennar because of all of the in-home design options they offered. After touring the staged homes, it took 3 attempts at getting a home because Lennar's internet sales team and new home sales team were not in sync on new customer appointments, therefore they were selling homes to people who did not have an appointment, even though I scheduled an appointment twice with them . Fast forward, on my third attempt I finally was able to pick my lot, but after doing so they told me the particular home build wasn't available on most of there lots, and the one that was available had been "spec'd" out. Meaning many of the options I wanted in my home (double wall oven, kitchen hood vent) were not available. Despite my reservation, I took the lot because grew tired of waiting for another lot to open up. Lennar finished my home earlier than expected, but the craftmanship and attention to detail was very poor. The crown molding seems did not flow well. The carpet had paint and chemical stains. The paint job was terrible, and I had to blue tape so many areas, and some door jams needed to be addressed. At a point the house rep grew annoyed at myself and realtor who said, " this is the worse I have ever seen." They said they would address all of this one week prior to closing. They addressed some, but not all. They rushed us through the closing process and were very impatient. They promised they would be back to fix the items, but now I am going through hurdles for them to address the drywall and paint. The reason they gave us as to why they wouldn't repaint was that they only address the drywall after one year, when the house has settled. My argument to them was that these were issues prior to my final settlement regardless of what their one year drywall warranty is. Nonetheless, I shouldn't have went to closing without these things being done. My recommendation is that if you are not happy with your home, don't sign or deal with promises because you will have to pull teeth for them to honor it. ... More

There were several challenges from the very beginning and it took 2 years for Lennar to deliver our home. I can understand that there was a county approval delay and supply chain issues but we didn't have enough transparency through out the process and were left hanging. There were items like soft close toilets mentioned in the data sheet but was not provided and when asked they said they had the right to change and it was a misprint. We got a connected home which is a nice feature although it was in the print, but were told was not available but we ended up getting it. Our neighbors got to select EV charger and we were denied that option. Overall the model of the home is beautiful, but the workman ship and the whole process was very inconsistent and sub standard to say the least. I have bought home before from Toll brothers, Shea and Ryland and the experience with Lennar was my worst out of all. The sales and construction staff tried to do their best but they were just messengers. Lennar didn't focus on building a community at all - there are side walks that do not join - so if you walk in the neighborhood you have to jump in to a ditch before you can get back to the side walk of the perpendicular road, there is not one play area for the kids. I have seen smaller communities built better. ... More

I purchased this home due to hot market and inflation. I couldn’t pick out my own options. Ok, fine. Their construction managers were the worst to dealt with. I had to go to their managers to get approval for everything. Their professionalism made my home buying experience a nightmare. On top of that, too many things were wrong with the house prior to settlement. After settlement, moved in and found more issues with the house. Construction manager did not get a lot of it fixed. However, Lennar send a customer care representative down to assist me and she’s wonderful. The loan officer was also late to lock in my rate. Too many things gone wrong. I’m on the end unit with a little ramp going up in the back of the house. The air compressor unit outside is my concern now because it’s not leveled correctly and I’m worrying that I have to spend money to fix it and it’ll wear out faster than it should be. It has to work harder than being on concrete or solid ground. My advice to anyone that goes with Lennar: get your inspection done professionally at NHO!!! ... More

Poor Workmanship/materials drown out the great customer service. Elina (sales agent) was fantastic, upfront, overly accommodating, and honest. However, I feel like I bought a used house and paid new house pricing. Simple things such as light switches not aligning, cracked/ damaged tile used, tile alignment causes overhangs. I could already see drywall screws through mud and paint, chipped light fixtures, terrible caulking jobs. The list goes on and on. I am not happy with my purchase, and I made this clear to Lennar in other surveys. I am hoping they redeem themselves in the 1 year fix. Do yourself a favor, if you buy Lennar, stay on top of them and do not sign until you have checked over everything. Do not trust that they will fix the items in your walk through blue tape session, actually inspect before signing off. Also a note about soundproofing, which I was warned it will not be soundproof. I hear my neighbor vacuum, and I hear them pull chairs out to sit down. I hear every footstep above my bedroom at night. Just be aware, that it's not much better than an apartment complex ... More

From start to finish I feel like we’ve had issues. From paperwork to buy the house to even now closed on it and living it in. Just not at all what we expected

The Lennar experience can be broken into a couple categories: buying and construction. The buying experience was frustrating and unprofessional. Our home delivery was delayed by 6 months, and the permit process was out of Lennar’s control, but the communication breakdown was unprofessional. We changed our point of contact four times, and were left in the dark unless we reached out for updates. We could anticipate that the home-building process may get pushed to the right, but the lack of communication was downright awful. The lack of communication and misguidings by Lennar was infuriating. Once we moved into our home, the quality of Lennar’s work was found to be objectionable. We are generally low maintenance and understand that some issues may be more annoyances and everything will not be perfect. Construction is not perfect, and good and even subpar workmanship is expected. Within three months of moving in, we had every trade back in the house to address warranty request items. But the cherry on the top was the leak found from our master bedroom bathroom. This confirmed whatever quality control and quality assurance process in place is a failure. Lennar’s value of “Why Buy New” states to “avoid immediate maintenance, struggle with time consuming repairs, uncover ignored and hidden problems.” The leak clearly serves to undermine those values. On top of these above mentioned items, the frustration grew because we have two boys under 2, so aside from this being a professional issue, it’s a personal issue. The warranty department has been a breath of fresh air. A couple managers did their best to give us fair compensation based on the experience we’ve encountered. But the buying and construction experience is not something we would want a homebuyer to go through. Spending as much as we did on a brand new home, we did not expect this from Lennar. ... More

It doesn't appear that the construction team did a quality check/inspection on all the sub-contractor work. Since we moved in this past January, we have had several visits from contractors to repair/finish work that should've been completed before closing. Cracks in windows, unfinished paint jobs, drywall issues. It is very noticeable to see the poor workmanship and lack of quality in how the work was supervised. We were not expecting to have all these issues within the first three months of living in a brand new home.