Lennar Reviews in Washington, WV

Poor Workmanship/materials drown out the great customer service. Elina (sales agent) was fantastic, upfront, overly accommodating, and honest. However, I feel like I bought a used house and paid new house pricing. Simple things such as light switches not aligning, cracked/ damaged tile used, tile alignment causes overhangs. I could already see drywall screws through mud and paint, chipped light fixtures, terrible caulking jobs. The list goes on and on. I am not happy with my purchase, and I made this clear to Lennar in other surveys. I am hoping they redeem themselves in the 1 year fix. Do yourself a favor, if you buy Lennar, stay on top of them and do not sign until you have checked over everything. Do not trust that they will fix the items in your walk through blue tape session, actually inspect before signing off. Also a note about soundproofing, which I was warned it will not be soundproof. I hear my neighbor vacuum, and I hear them pull chairs out to sit down. I hear every footstep above my bedroom at night. Just be aware, that it's not much better than an apartment complex ... More

Organize, responsive and friendly

Quick process and great use of space. Each home buying step seemed to be organized and thought through. I would change a few architecture/design items about the house but overall satisfied.

We especially liked the concept of packaging options for upgrades to the basic home rather than individual pricing each option. Although the selections with the packages were somewhat limited, they represented current trends in home construction,

The home buying experience was great. Brad Broseker and Steve Mustin were really great.

The builder has been responsive, for the most part. There are/were issues...many were taken care, some are still pending. Duane, Customer Care Rep,, is excellent. The builders, Scott and Rob, were great as well. Outside of the builders, only the finance gentleman, was excellent. Sales Rep ("New Home Consultant"), Chris, left much to be desired. Many of the things we wanted...we were told were not available...yet others who moved in AFTER us got what we wanted! Moreover, we were told that our home would be ready for "move in" by the end of May 2021. It was NOT ready until end of June. Thus we were "homeless" for a month at GREAT expense. ... More

Good overall home buying experience.

It’s only been a few months and every day I find something else that was done wrong. The paint job looks like it was done by a blind person or someone who didn’t care. The bench in the primary bathroom is unusable and a host of other issues. I could not in good faith recommend a builder who would release a $400k+ home as if it was an auction as is house. Shame on Lennar!!!

As a first time home buyer, my experience with Lennar was great. My home buying team was wonderful! With the many questions I had my team took the time to answer my questions and assist me with completing documents. I’ve heard many horrible stories of purchasing a home but my experience with Lennar was exciting. I love my mew home!

Need improvements in touching up

From start to finish I feel like we’ve had issues. From paperwork to buy the house to even now closed on it and living it in. Just not at all what we expected

We love our home and the process was relatively easy. Unfortunately they do not invest in their post closing customer care enough because getting small things corrected quickly turns into a frustrating back and forth

Overall, It was a great experience. I like the house and the team was quick to respond whenever I need their help with something.

The service of the seller Lucas was great, his communication and services was really good, he always communicated everything and keep posted any changes

It was a good experience overall.

I love ❤️ my new home. Thanks so much to David and Andrew for all of their hardwork in making sure I had everything I needed.

Advertised as LUXURY and has many deluxe features but the flooring and painting were substandard. Some of the woodwork was sloppy. If you buy a Lennar home, be picky and note EVERY flaw on your walk through. Look behind every door, look for paint drips/runs. Our laminate flooring pops and creaks. We asked for repairs which were incomplete and made one area worse than before. I will be requesting additional repairs. Driveway terribly too narrow for two cars forcing us to spend additional time and money plus permission from HOA to widen.

Everyone was great to work with.

We had a great experience buying a new construction home with Lennar.

We are very pleased with the layout of our home and the location, however, the home buying experience was terrible. The Lennar sales team did not take us seriously. The individual that worked with us during the sales process told us that there was only one “stick” left of homes in our price range… after a week of back and forth we found out that this wasn’t true, and there were two additional sticks that were unsold. They laughed at our questions and worries over making such a large investment in a home, knowing that we are first time home buyers, and said that this nearly $400k purchase would not be the biggest purchase of our lives so we should worry less about the quality of the build. Overall, we felt dismissed by the sales team due to the fact that we are young. We essentially sold the home to ourselves. There was a severe lack of communication and expectations delivery when it came time for us to do our final walk through. There were so many areas of the home that were rushed - from the painting to the carpeting. We found countless paint drips, areas of the carpet that were not stapled down, even the new fridge was dented. The building management team acted like they were doing “favors” for us to fix these items before closing even though we had every right to have these issues fixed prior to closing. When we had questions at this point in the process, it was very confusing whether we should talk to the sales team, building manager, or Lennar corporate. Once again, our concerns were dismissed at this stage and we were rushed to closing as if we were inconveniencing Lennar with concerns over the quality of our $400k purchase. In the six months since closing our water heater needed maintenance twice (the coils burned during the first week we moved in because the building manager left the water and turned off when it shouldn’t have been), a pipe in the master bedroom broke and leaked into our kitchen (the pipes were not properly molded together), and a toilet needed to be replaced. These were just the big items, there have been many additional smaller items that needed to be fixed (loose boards, medicine cabinet was put in backwards). All items were covered by warranty thank goodness, but this just shows how rushed these homes are built. We love our community, but fair warning that the process to buy, build, and close on these homes needs excessive improvement. ... More

The Lennar experience can be broken into a couple categories: buying and construction. The buying experience was frustrating and unprofessional. Our home delivery was delayed by 6 months, and the permit process was out of Lennar’s control, but the communication breakdown was unprofessional. We changed our point of contact four times, and were left in the dark unless we reached out for updates. We could anticipate that the home-building process may get pushed to the right, but the lack of communication was downright awful. The lack of communication and misguidings by Lennar was infuriating. Once we moved into our home, the quality of Lennar’s work was found to be objectionable. We are generally low maintenance and understand that some issues may be more annoyances and everything will not be perfect. Construction is not perfect, and good and even subpar workmanship is expected. Within three months of moving in, we had every trade back in the house to address warranty request items. But the cherry on the top was the leak found from our master bedroom bathroom. This confirmed whatever quality control and quality assurance process in place is a failure. Lennar’s value of “Why Buy New” states to “avoid immediate maintenance, struggle with time consuming repairs, uncover ignored and hidden problems.” The leak clearly serves to undermine those values. On top of these above mentioned items, the frustration grew because we have two boys under 2, so aside from this being a professional issue, it’s a personal issue. The warranty department has been a breath of fresh air. A couple managers did their best to give us fair compensation based on the experience we’ve encountered. But the buying and construction experience is not something we would want a homebuyer to go through. Spending as much as we did on a brand new home, we did not expect this from Lennar. ... More

Awesome experience, super satisfied with the entire experience with Lennar.

Great workmanship in some areas, others lacking especially paint and trim. Very poor interior paint. Drywall tape shows through in numerous areas.

Finance department and site manager really made my experience great.

I really like the interior of my home and had a great experience as the home was being built. The building manager provided weekly updates and the home was completed on time. The biggest problem I have is although I was told I would not be able to hear people walking in the unit above mine I absolutely can hear footsteps from two floors down. If kids are upstairs running it sounds like an absolute train. I suppose that's the price for living in a bottom unit but the lack of sound absorption is very disappointing.