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Lennar
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Washington, WV

Lennar Reviews in Washington, WV

What Washington Homeowners Have to Say About Lennar.

Read all 443 verified reviews from homeowners that built a new home with Lennar in the Washington area. Washington homeowners have rated Lennar an average 3.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.7 out of 5 stars in Washington Area

443 Reviews in Washington Area

Star Rating Breakdown

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.7

Responsiveness 3.7

Lennar in Washington Area

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Customer Reviews

Poor Communication and No Accountability

LaTonya A.
Verified HomeBuyer
February 14, 2023
White Plains, MD

There us no consistency within the Lennar teams which takes away from the process. The follow-up is poor, the workmanship is sloppy and everyone blames the last person when there are mistakes. During the walkthrough, I pointed out areas of concern that were not addressed when I moved in. The house was spot cleaned, ie. Dirty windows, paint on the floors and windows, paint on the railings and carpet, debris from the sanding left along the trim of the walls, and on the flooring.While the carp we ts were vacuumed and the house smelled fresh, it was not cleaned properly. I made contact ...

Lennar responded:
Good morning LaTonya and thank you for this detailed review. We are sorry for the poor experience you have faced with your new home. If there are still any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Responsiveness 1

My overall experience was good. The workmanship on these homes are TERRIBLE!

Mona B.
Verified HomeBuyer
February 12, 2023
White Plains, MD

Ok experience with Lennar. The Closing process was a breeze, the level of professionalism was immaculate. On the other hand the workmanship on my home was poor. I can still feel the padding underneath the carpet. It was not a easy transition as I thought it would be.

Total Score 5

Quality 1

Trustworthiness 4

Responsiveness 5

Francis

Francis B.
Verified HomeBuyer
February 07, 2023
Jefferson, MD

Attention to detail in finishing needs to be involved. Thanks.

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 4

Exceptional Customer Service by the Lennar team

Jamil B.
Verified HomeBuyer
February 07, 2023
Jeffersonton, VA

Will (builder superintendent), Amber, Sara and Jodi (sales/loan team) were great throughout our home buying process. They were all professional and courteous, never treating us like it was about a sell but more about how they could be of a help to our family and addressing our questions & needs. We have had a few questions about after settlement and Will (builder superintendent) has come by to address our questions always providing superior customer service! Many many thanks to the Lennar team for their professionalism, promptness and the beautiful home for my and I.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Shoddy workmanship

Anonymous
Verified HomeBuyer
February 06, 2023
Frederick, MD

I FULLY REGRET MY PURCHASE. Overall the look is great, but when you look closely at the workmanship it is very shoddy. Shower stalls with tops not finished or caulked, major skips of caulking in showers, uneven & very noisy floors, steps that are slopped from boards with major cracks (which were attempted to be covered with caulking), boards cut too short and filled in spaces with caulking, first floor is VERY COLD, temperatures as low as 46 degrees, chips in all shower stall floor pans and in tub, cabinets not adjusted correctly and hit into walls & appliances, damaged appliances, ...

Lennar responded:
Hi thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and the responsiveness of the customer care team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Responsiveness 1

We love our home, but ...

Mustafa G.
Verified HomeBuyer
January 19, 2023
Jeffersonton, VA

The house itself is amazing, some issues here and there but that is expected in a production home and community, Lennar is good about fixing anything we find wrong with the house. Construction managers Will and Adam are excellent in explaining everything and taking care of concerns. Sales is where I had issues, such as miscommunications, incorrect information, carelessness, lack of coordination, just to name a few. You need to be sharp and on top of everything regarding your home purchase, top to bottom and start to finish. Lastly, would I purchase again from Lennar? YES, absolutely, it is ...

Total Score 4

Quality 5

Trustworthiness 4

Responsiveness 5

So much to fix!

Anonymous
Verified HomeBuyer
January 17, 2023
White Plains, MD

I enjoyed working with the sales agents. They were knowledgeable, transparent, and responsive throughout the buying process. Although I had a great experience in the beginning of my home buying process, I’m not happy with how my home was delivered to me. The workmanship was not good: drywall seams/patches were visible, the paint job was mediocre, nails popping out of the walls, bad carpentry (even our movers commented on how poorly the walls and ceilings were). I believe the project managers bank on the one time drywall service to fix these issues, which is not fair to homeowners. It’s ...

Total Score 3

Quality 2

Trustworthiness 2

Responsiveness 2

They r terrible wit responding to the things that need attention I'm cold in a brand new house doesn't make since

Cynthia F.
Verified HomeBuyer
January 10, 2023
White Plains, MD

Be aware of new homes they putting them up 2 fast always remember that if there r 10 people working on your home at least 4-5 of them will cut corners leaving u wit problems down the line stay woke

Total Score 5

Quality 1

Trustworthiness 1

Responsiveness 1

DO NOT BUY HOME WITH LENNAR

Kimion E.
Verified HomeBuyer
January 06, 2023
White Plains, MD

Please do not EVER purchase a home with Lennar, the customer service is awful. They do no reply to request. The home are rushed and have so many errors. The materials are cheap and the quality of the home is poor. Im looking to sale my home ASAP and build elsewhere with another builder.

Lennar responded:
Hello Kimion, thank you for this detailed review. We are sorry for the poor experience you have faced with your new home in the very first months of ownership. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

New Home

Tori S.
Verified HomeBuyer
January 04, 2023
Lanham, MD

The wait time was long but worth it! We love our home!!! Our loan processors with Lennar Mortgage were AWESOME!!!

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

The walk through was very informative

Abdel T.
Verified HomeBuyer
January 04, 2023
Ashburn, VA

We had an excellent experience buying our new home from Lennar. Abdel

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Jasmine

Jasmine S.
Verified HomeBuyer
January 04, 2023
White Plains, MD

The mortgage approval process through Lennar was seamless. Great sales and construction leads.

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

My Lennar Home

Sabrina W.
Verified HomeBuyer
December 27, 2022
White Plains, MD

My experience with overall good, There was an issue at signing causing me to not go to closing on my closing day, which could have been rectified in a timely manner and it was not. The construction of the home was ok, there were issues that were quickly address and the team is friendly and on time.

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 5

House 4 Sale

VALERIE T.
Verified HomeBuyer
December 27, 2022
Woodbridge, VA

I never like making a post unless I am asked. I am NOT happy with the quality of my home - unfortunately it was the best deal in town. For >460k I expect more, I hate the following: small garage, small streets, inadequate storage and parking, and horrible cell /Internet Verizon coverage. I've been living in my home for <90 days and I have huge cracks in the walls - can lights popping out. Signed House 4 Sale when the economy gets better.

Lennar responded:
Hi Valerie, thank you for your feedback and for sharing your experience with us. We are sorry to hear how poor your experience has been with your new home. Please let us know if there are any items that still need attention and we will follow up with the local team. Our team can be reached at lennarcares@lennar.com. Thank you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Responsiveness 1

Construction Jim ... Great!

Anonymous
Verified HomeBuyer
December 21, 2022
White Plains, MD

Our experience with Lennar has been great. Always friendly and .professional, Any questions or concerns we had were addressed almost immediately once being contacted. We love our new home! Any questions or concerns were addressed almost immediately.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Ms.

Janice O.
Verified HomeBuyer
December 20, 2022
White Plains, MD

My entire home buying experience with my LennarHome was a wonderful experience! My loan officer Allison was amazing! She explained the process and was always available for my questions and/ or concerns. The quality of the home and price for the options I chose was comparable to other builders in the community. I love my new home within an active adult community and would recommend others. I can’t wait until the entire community is built with the slated amenities to enjoy for years to come.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Really?

Kelly A.
Verified HomeBuyer
December 20, 2022
Frederick, MD

I can’t submit a review without text?

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 4

The Big Wait

Artis S.
Verified HomeBuyer
November 22, 2022
Lanham, MD

My experience with Lennar was less than exciting and fun. However, I am Very pleased with my home. There were delay after delay. There were a few people trying to push and help but at times it seems that I was told things to quiet me. My overall experience was not fun and took the excitement away from the experience of home buying. The seller agent that was on sight? I barely heard from and I had to contact her for questions. Just a mess. But Overall I am happy with my home after waiting to close after a year and six months wait.

Total Score 2

Quality 4

Trustworthiness 2

Responsiveness 3

Details Matter

Anonymous
Verified HomeBuyer
November 22, 2022
Frederick, MD

This is my first time buying a Lennar home and the expensive has been an interesting one from the purchase until now I have no details that matter in building a home are lacking in some areas by comparison to other homes I have purchased. It’s the quality of value of a quantity and the quality of some of the items in the home aren’t up to par for the price of home that I have for instance there are some windows that I noticed that are drafts in the windows and condensation has appeared in many areas.

Total Score 3

Quality 2

Trustworthiness 3

Responsiveness 2

Good product, terrible experience

Cheyenne B.
Verified HomeBuyer
November 15, 2022
Lanham, MD

My overall experience with the company was beyond subpar. Once I signed the contract documents the entire process went downhill. From having several delays relating to everything from permits, building materials, inspections, etc… to the lack of transparency while providing updates. I always had to escalate the situation to find out simple answers. Once I switched lenders the mediocre service I did receive stopped also. I am still trying to have paint issues address that were denoted prior to closing. This was 19+ months of my life I could have done without.

Lennar responded:
Hi Cheyenne and thank you for your review. We apologize for such an experience and would like to ask you to contact us if there is anything we can do to assist you going forward, please send us an email to corporatecustomercare@lennar.com with anything outstanding you would like us to follow up. - Lennar Customer Care

Total Score 1

Quality 4

Trustworthiness 1

Responsiveness 1

Nice sales team but construction quality needs improvement

Anonymous
Verified HomeBuyer
November 15, 2022
Gaithersburg, MD

Materials were decent for this price point, but the quality of workmanship was sloppy in many places - unfortunately common in mass-produced homes in this area. There were quite a few things I had to fix on my own after moving in. The builder, warranty team, and trade partners are very slow to respond to issues. The only issue that was addressed in a timely manner was a gas leak due to the stove not being installed properly. Even then, it was a pain to reach a customer care rep and the plumbing company rep. Sales team was friendly and knowledgeable. Lennar Title rep was unresponsive and ...

Lennar responded:
Hi and thank you for your comments. We are sorry to hear about your experience. If there are any issues we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Responsiveness 1

Dee Dee

Anonymous
Verified HomeBuyer
November 14, 2022
White Plains, MD

I think there should be more insulation in the walls or more barrier because I can smell smoke On my first floor and it is unpleasant. Other than that I can’t complain.

Total Score 3

Quality 4

Trustworthiness 4

Responsiveness 4

Excellect Customer Service

Glenda E.
Verified HomeBuyer
November 04, 2022
White Plains, MD

Lennar Sales Associates, Loan Officers, Title Officers, Customer Care Rep./Associates are ALL Excellent, Responsive and Diligent! The entire process, from initial purchase to final move-in went smoothly. I would have given 5-stars but for one thing the cleanliness of the house on move in day inside and outside was not good.

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 5

The one year warranty problem

Santiago R.
Verified HomeBuyer
November 03, 2022
White Plains, MD

I just purchased my home. The Home has a few nuisances but overall happy with the workmanship and especially how fast they are putting these houses up. The customer service after the closing is the problem. I cannot reach the service or get a call back from a trouble ticket. I put 3 trouble tickets and I might just have to fix those items myself. Leak in shower doors, empty grass spots and lights dangling from the ceiling.

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 3

Never again will I build with Lennar

Anonymous
Verified HomeBuyer
October 21, 2022
Brandywine, MD

First and last! I highly DONT recommend Lennar builders. Beautiful home but the process was painful and put us in horrible living situations.

Lennar responded:
Thank you for sharing your review. We apologize for the experience you had that made the process painful. If there are any issues we can help address, please do not hesitate to contact us at CorporateCustomerCare@Lennar.com - Lennar Customer Care

Total Score 1

Quality 5

Trustworthiness 5

Responsiveness 1

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