LGI Homes Reviews

Purchased on March 11, 2022. It is now April 19, 2023. I am still waiting for the drainage system running through my back yard to be finished. The work should have been finished before I moved in.

I overpaid and had to go with their lender only. Construction quality was bad. Had water leak in the house in the first one month after closing.

I encountered some issues with my home after closing. Multiple details were not attended to. So, I reached out over and over and over to LGI to get the issues taken care of. They weren't even major problems -- truly, they were quick fixes. But the people in charge were spectacularly unhelpful. In the end, I did the work myself and ended up having to pay more money because their lack of initiative and responsiveness was becoming a black hole of my time and focus. I was so frustrated by that whole ordeal that I'll never purchase a home from LGI ever again.

Awful experience dealing with Angel and rude, unprofessional Karen Fortich. They lied and lied about when the property I wanted would be ready, and then Karen had the nerve to raise her voice at me because she was overwhelmed and couldnt handle her job. Every house I chose I couldnt get, Joe Boyd is posting homes that are no where near ready. I had to choose a home $25,000 more than the first home I chose. That must be their way of up-charging and getting homeowners to pay more, by adding lesser priced homes and then taking off the lesser priced house off the market, how is this legal. A first time homeowner would have never been able to increase their budget $25k after all the lies from Karen and Angel. During the "orientation" I was disgusted to find the condition of the home, spider webs everywhere, dirty floors, blotched painted walls, dirty falls, marks on the cabinet, stains in the tub and shower, rust on my appliances, cracks in the mirror, a crack in the patio that they are refusing to fix, and ant hills everywhere in the yard. Not to mention a plethora of things that neither Karen or Angel told me like that fact that irrigation was only in the front of the house and that there were no bathroom rods, no laundry storage, home insurance was paid for the first year, and the pest control information. I reached out to Joe Boyd, no response. I spoke with Greg Penn who really didnt explain why this was happening or provide me with any of the information above that was not provided by Angel and Karen. Not to mention I was furious at the condition of the house upon arrival and called Greg and have received no response. When I arrived to the office to sign the closing documents neither Karen or Angel had the guts to even greet me. They stood in the office like teenagers watching and gossiping. No one purchasing a home should have to have dealt with anything like this. LGI should be ashamed of themselves. ... More

My expectations were very unpleasant. The new house has many details, such as poor leveling of the walls, they did not seal the door slots, poorly painted the walls, they did not seal the door slots, poorly painted the walls,It was a very bad choice to buy my house with this company. On the other hand, the person in charge of repairing things inside the house only paints on the damaged parts, he does not replace them. I feel very sad because I expected more from them.

If I could have found another house, I would have, and not moved into here. Changed closing date several times, and unconcerned that I had no where to go. Nothing about this experience was positive.

Although the house was fine, the closing process was much more difficult, based upon internal LGI procedures. This was particularly true because we did not use their affiliated lender. I would think twice about ever buying an LGI home, solely because of their closing process.

Put in a work order,3 weeks have past, still waiting to get it fixed

Chris, our sales rep was awful and untruthful throughout the buying process. It really made me question or decision to buy an LGI home. Our lender Dora was unresponsive and hard to get answers from. We were pretty much in the dark for most of the home buying process.

Haven’t been here a month and already needing minor repairs. Details to the home are rushed and sloppy

From the lack of communication to the in-ability to hang a door straight I truly have been impressed by the lack of effort on our homes. Everything was rushed and you can tell in the quality of craftsmanship. Would not recommend purchasing unless you like being disappointed.

There’s still paint areas that are messed up and the whole process seemed a bit rushed

It best I say notbing

Very disrespectful and always treated to back off for any simple request like out of town and need to move closing 2 days. Realtor rebate was excluded saying there system says it’s via internet and not applicable even after providing realtor details at the time if initial contract. forced to go with there preferred lender who have coded interest rate really high.

Would not do it again. No pride in their work, an astounding lack of quality control. They do everything just good enough to get by.

There are lot of issues which was reported before the closing during the final walkthrough. It is almost one and half month and all issues are still not resolved. Basic Fixture which every builders provides (Towel rail in bath, Outside bell...) are not part of LGI homes fixture which is very strange.

Don't purchase a home from LGI we/ others has had some many problems...go to TRUE Homes i will not recommend no body to LGI

The fact that the subcontractors such as the roofing company are complete garbage. No way should shingles come off a brand new house in a 50 mph wind storm and LGI’s customer service regarding the issue is lacking.

Sorry, no great review. I have been sending the email for repairs but never responded.

If you are having your house built, stay on top of it.... visits daily to the site is highly recommended. Let the contractors know who the house belongs to. Workmanship is poor, architectural design, cut corners, along the way.

Workmanship very poor, resolutions to request for repairs is very poor.

We waited for 4 1/2 hours to sign paperwork because they had wrong information; their fault not ours. Repairs needed on the inside of the house, no communication and people don’t keep their appointments and don’t have the courtesy to contact us to say they are running late or not showing up at all!! I will not recommend LGI homes. Leaving messages with LGI contact go unanswered! VERY disappointed! Like a car salesman, they sell you the car then forget you.

Salesperson Ana Maria very helpful, but was hindered by ridiculous rules from builder. Builder would not supply list of appliances in home, nor specify what we'd get for our money. Usually builder supplies "list of content" of home and spells out warranties, this was all provided only at final walkthrough. We were told to look at model home images on website, which had multiple options for windows etc, but we could never get a straight answer what our house contained. Totally unsatisfactory. Preclosing walkthrough with Dave M was awesome and thorough, but it was downhill from there. The real construction super was a week late addressing punch list items; then stood us up for a subsequent walkthrough; and told us that all the items were taken care of but they actually weren't. We got the home delivered with grout smeared over both bathroom tile walls, AC filter that was black with filth, holes in window screen, and multiple sloppy painting issues which I just fixed myself because I got tired of waiting for LGI to come through. ... More

Took almost two years to build a home, they will tell you that it is “supply shortages due to covid”. But it’s more than that, it took them almost 9 months to produce the building permits, and many other delays, I went through three different representatives during that process, my second representative “fik menshesha? (if I spelled that correctly) was the absolute worst, made many complaints about that guy and he ended up getting promoted somewhere else. If you buy at a low price and your home estimate value increases, at a certain point they will try anything they can to get you out of the contract so they can turn around and sell the home at a bigger profit, I purchased when they were doing an incentive of covering all closing costs if I went with their preferred lender, and a couple of months later they changed their lender, and they tried many schemes to get me to switch and I told them I wanted documentation that states if I went with their new Lendor that they would still cover closing costs, and it took them like 4 months to produce that, while telling me that if I didn’t switch they would cancel the contract, I talked to someone higher who said that I could still use the old Lendor if I didn’t want to switch but they wouldn’t cover closing costs, but the contract stated otherwise, and at one point also they tried to tell me that the CEO of LGI was going to try and raise the prices of certain homes if they didn’t close by a certain time, as if the customers have a say in the closing timeline. Overall build quality so far has been pretty good besides they did not install the Ethernet hookup in the house, and their response was “we aren’t obligated to do that” so I’ve been going back and forth for the past two weeks trying to get that hooked up because spectrum nor AT&T will do that for me… they assured me that they fixed their system since me so nobody else has my same problem but I doubt it…. Look for other builders but if you go with this one I do recommend Christian Burt for a representative, he was my last one and was decent besides one small hiccup that wasn’t his fault. after owning the home for a month now I've found many issues with the sprinkler system sticking too high out of the ground, the septic covers were not screwed in, wrong sprinkler on one, and unburied water line as well, one outlet in a bathroom doesn't work. ... More

House was delivered without proper cleaning , and still some thing unfinished . Was told they will be done right after closing but they never did, also the quality of construction is bare minimum.