LGI Homes Reviews

From the lack of communication to the in-ability to hang a door straight I truly have been impressed by the lack of effort on our homes. Everything was rushed and you can tell in the quality of craftsmanship. Would not recommend purchasing unless you like being disappointed.

We waited for 4 1/2 hours to sign paperwork because they had wrong information; their fault not ours. Repairs needed on the inside of the house, no communication and people don’t keep their appointments and don’t have the courtesy to contact us to say they are running late or not showing up at all!! I will not recommend LGI homes. Leaving messages with LGI contact go unanswered! VERY disappointed! Like a car salesman, they sell you the car then forget you.

Took almost two years to build a home, they will tell you that it is “supply shortages due to covid”. But it’s more than that, it took them almost 9 months to produce the building permits, and many other delays, I went through three different representatives during that process, my second representative “fik menshesha? (if I spelled that correctly) was the absolute worst, made many complaints about that guy and he ended up getting promoted somewhere else. If you buy at a low price and your home estimate value increases, at a certain point they will try anything they can to get you out of the contract so they can turn around and sell the home at a bigger profit, I purchased when they were doing an incentive of covering all closing costs if I went with their preferred lender, and a couple of months later they changed their lender, and they tried many schemes to get me to switch and I told them I wanted documentation that states if I went with their new Lendor that they would still cover closing costs, and it took them like 4 months to produce that, while telling me that if I didn’t switch they would cancel the contract, I talked to someone higher who said that I could still use the old Lendor if I didn’t want to switch but they wouldn’t cover closing costs, but the contract stated otherwise, and at one point also they tried to tell me that the CEO of LGI was going to try and raise the prices of certain homes if they didn’t close by a certain time, as if the customers have a say in the closing timeline. Overall build quality so far has been pretty good besides they did not install the Ethernet hookup in the house, and their response was “we aren’t obligated to do that” so I’ve been going back and forth for the past two weeks trying to get that hooked up because spectrum nor AT&T will do that for me… they assured me that they fixed their system since me so nobody else has my same problem but I doubt it…. Look for other builders but if you go with this one I do recommend Christian Burt for a representative, he was my last one and was decent besides one small hiccup that wasn’t his fault. after owning the home for a month now I've found many issues with the sprinkler system sticking too high out of the ground, the septic covers were not screwed in, wrong sprinkler on one, and unburied water line as well, one outlet in a bathroom doesn't work. ... More

It is apparent that the sales team that worked at The Reserve at Canyon Hills has no regard for the customer experience, and that they are accustomed to only working with clients that have no concept of the home buying process, and without knowledge of industry requirements, as it relates to financial requirements. I am not a first-time homebuyer, although this is the first house I've done from the ground up. I walked in the doors of the sales office with a loan approval in hand, chose to go with LGI's preferred lender, but was later threatened to have my contract canceled by the Project Manager because I questioned and opposed the BUILDER'S requirement to provide a paystub to the lender every 30 days, which was not the LENDER'S requirement. The same Project Manager couldn't show me in the executed contract, where it was a requirement. I work in the financial services industry, and there is no reputable lender in the market that makes such a request, There is no regard for the customer, and the consistent answer to a customer's concern should not be "we've built 600 houses the same way," or "this is a $30MM company." I am employed by one that's worth MUCH MORE than that. TERRIBLE COMMUNICATION; I had to make calls and have calls made on my behalf to the sales team's manager in the TX home office. Finally reached the finish line only to find out the cheapest materials possible have been used to construct this property. This was THE WORST experience I've ever had, and I wouldn't recommend LGI to my worst enemy. ... More

Absolutely the worst experience for a first time home buyer.. they told us they’re always on time they told our lender to stop telling us that they’ll push the date back and they told us to move out of our apartments because they’re always on time.. well we gave our notice to move out of our apartments like they said and then they pushed our move in back four months which made us homeless then our apartments let us stay for a rent increase and LGI didn’t cover the difference there was ZERO communication throughout the entire process I had to drive 40 minutes to get answers because they avoided answering our phone calls or calling us back they cut out our realtor completely I will NEVER recommend LGI and the builder the lead construction manager told us he didn’t care if we closed on the home or not because someone else will buy it.. the carpet used was super cheap. They drywall had holes everywhere that never got fixed that we have pictures of. They spent over 6 weeks finishing other houses without touching our house which we have a record of which again there was NEVER any communication WORST EXPERIENCE OF MY LIFE ... More

First looked at the home we were satisfied but after we signed the paper and handed over the earnest money things went to crap. They don’t communicate very well and our closing date changed five times, all they wanted to do was blame the city for not having enough inspectors but after doing research they did have the inspectors but LGI was failing 55% of their inspections and to top it all off the reason they didn’t start building the home they promised us right away was because they never paid the city the cost for the permit. Don’t buy here they don’t give a crap about you or anything else but selling a home! Me and my family were almost on the street because of them and they did not care one bit. Horrible horrible horrible ... More

This is my first house - and the organization of LGI is a mess my closing was a mess. NOONE cleaned the house before closing, there were tons of things not completed of my "punch list" AND inspection. And now after moving into the neighborhood is DISGUSTING. NO IN MANAGEMENT CARES NOR DOES ANYTHING ABOUT ANY COMPLAINTS. Please someone reach out to me I would LOVE to take this to a higher level - I'm tired of living in filth after paying almost $1,000 in HOA fees.

Salesperson Ana Maria very helpful, but was hindered by ridiculous rules from builder. Builder would not supply list of appliances in home, nor specify what we'd get for our money. Usually builder supplies "list of content" of home and spells out warranties, this was all provided only at final walkthrough. We were told to look at model home images on website, which had multiple options for windows etc, but we could never get a straight answer what our house contained. Totally unsatisfactory. Preclosing walkthrough with Dave M was awesome and thorough, but it was downhill from there. The real construction super was a week late addressing punch list items; then stood us up for a subsequent walkthrough; and told us that all the items were taken care of but they actually weren't. We got the home delivered with grout smeared over both bathroom tile walls, AC filter that was black with filth, holes in window screen, and multiple sloppy painting issues which I just fixed myself because I got tired of waiting for LGI to come through. ... More

Horrible experience. Was told we would for sure close in may but never happened as they informed me they could not connect power to house and it would take another 2 weeks. I called the superintendent of the electric company and they had power the next day. Once moved in the painter they hired did some of the worst job I have seen. I have family that own painting companies and they inspected it and informed me that this was shotty work. Paint spots on floor in bathrooms and you can see the drywall tape splitting in some areas. Wet spot in drywall garage as they roofers took a long time to install the breathing vent at the top. Very un organized and recommend before you move in check the homes they let you see before you by. I work for Charles Schwab and I have been telling everyone in my department on the horrible experience I went through. My next home will not be with LGI. ... More

Horrible I was going to move to California and buy an lgi home but now due to the bad experience never again.

The LGI representative I had contact with were not very customer friendly. The LGI representative I worked with to close on the property was much better. The first individuals you meet represents the company, my experience with Ms. Shereka and Mr. Jon was unbelievable. I a a busy professional and I could not believe LGI had these two individuals representing a company with a brand on the line. The only reason this deal closed is because of an urgent family need. I will not ever forget this experience, it was the worst and I own 2 other properties in NC.

I would have never bought a home with LGI if I knew I would have all the problems that I did as soon as I moved in. I feel like the quality is not worth the money and that the builders (inspectors) did a horrible job catching mistakes. I had a chunk out of my foundation, a water leak that leaked under my new floor that had to be torn out with mold, and a fence with several cracked and uneven boards. There are other little things wrong as well. Very unhappy.

Our experience purchasing a new construction home by LGI Homes has been incredibly frustrating and disappointing. We knew that no upgrades or customization was allowed with our home, but the builder used the cheapest possible fixtures and finishing touches. Though we moved in over a month ago, we still cannot use our master bathroom because the shower was installed improperly. They are unable to replace the one-piece shower (which we specifically wanted) and will need to replace it with a 3 or 4 piece shower (much harder to clean). However, having this issue addressed has required constant follow up on our end and an ability to meet staff and contractors during business hours. Despite constant communication on our end, no one can give us a timeline for replacement. We have also discovered that our backyard was over-graded, exposing the septic system. This will require new dirt to be brought in and our entire yard to be regraded and re-seeded, after we finally grew grass. Again, this has required constant nagging on our part to make progress. We are ping-ponged between staff, who constantly direct us to someone else. We cannot wait to have these issues remedied, so we can finally unpack fully and move on with our lives. ... More

House was delivered without proper cleaning , and still some thing unfinished . Was told they will be done right after closing but they never did, also the quality of construction is bare minimum.

I have purchased 4 homes in my lifetime. All my other homes we 5-10 years old when purchased. This LGI home was a new build and it was not even complete and there was total lack of attention to detail. Awful service and final product

Where to start on how bad of a buying experience this was? I am even shocked I am being sent this considering it was so bad we even tried to reach the CEO about it through LinkedIn. To begin, when we first arrived on the LGI property we were given the typical walk around the office to have LGI read their values and explain it to us. Such a waste of my time and all part of the charade if you ask me, I just wanted to get out and start looking. After their little speech we went to look at a mix of mostly finished homes and lots. After an hour or so we finally found a lot we liked. We went back to the office to sign the paperwork. We were told we could go get our required 1k deposit for the lot after we signed the paperwork because the lot was ours, nothing to worry about right? Well, while we were on the LAST page of the paperwork our sale person’s coworker comes running out of another office yelling 'THE PROPERTY IS SOLD!' smirks and walks away. What just happened you might ask? Well, another sales person in the office stole the property out from under the feet of our sales representative and stole it so she could make the commission. She did this despite being told by the manager of that office not to sell the property since we were signing paperwork for it. That is where this terrible story begins. We walked out after that because we were so upset and felt just betrayed and lied to off the bat. I mean we probably spent an hour listening to the VALUES speech and they do not even follow them within the first few hours of meeting us! After we walked out, we got a call from our sales representative after I let him know just how dishonest what just happened was. He understood and after back and forth with his manager they agreed to lower the price of another lot with the same house style build on it. I think they only did this because it backed up to power lines and was less desirable but we accepted the lot anyway. The market was so out of control this was the most affordable price for us at the time. The new lot was GOING to be sold within the next month for $287,900 but they lowered it to $276,900 based on the lot that was basically stolen from us. What a jump in price right? More to come on that later. We signed our paperwork and the home was set to be done at the end of May, we signed on April 29th 2021 and the home was already a cinder block frame on a slab. Little did we know the home would be delayed SIX MONTHS. We did not close on our home until October 28th 2021. I understand that Covid has affected supply chain and it is hard to get things such as windows for example, but whenever we would inquire when items would be coming in no one had a clue or answers for us. Half the time they wouldn’t even follow up on our questions. It felt like we were doing their jobs for them! This happened for the entirety of the building process. LGI puts you through a total run around of 'I don't knows' and lies. But it gets worse, trust me. Before the home was even half finished an appraisal was ordered. All that was finished was the cinder block frame first floor and the wooden frame work inside. This is where the price is important. We singed for a home that WAS going to be sold originally at $287,900 but it was dropped to $276,900. We were told these beautiful homes appraise at value and there has not been an issue up to that point. Well, when our appraisal came back it only appraised at $274,000. Are you kidding me? Not only had we been dealing with delays and the run around and a lot being stolen from us, NOW we have to shell out more money for a home that under appraised. Why? Why did it under appraise? On top of that, I cannot imagine how someone would have felt if they agreed to purchase this home for the original price of $287,900 and they got an appraisal back for $274,000. But THAT is also NOT where this story ends. LGI claimed they would dispute the appraisal but that never happened. What more could go wrong on this property you ask? Well, the home was FINALLY nearing completion in August. We could finally put all this drama behind us, we already had two credit checks pulled on us from the lender due to delays with construction. Everything is looking good BUT on August 6th around 7pm we get a call from our neighbor that OUR HOUSE IS FLOODED. Water is pouring down the driveway, coming out of the laundry room into the garage, and is leaking out of every single light socket in the home from the second floor down to the first. The entire first floor of our home is soaked, walls are swelling, the flooring is soaked on the first floor and second floor. The ceiling has clear water damage and doors in the home are damaged as well. The entire second floor is soaked, the wooden subflooring is soaked and swollen. Water was pouring out of an unsealed pipe in a bathroom on the second floor for who knows how long. We were not even notified by LGI, they did not even know this was happening until WE told them. That is where total chaos and the last hope we even had for LGI ended. The following day LGI and their managers were out on our property. We sent a scathing email the night before to everyone we could. On top of what already had been happening, delays, lies, run arounds, now our home was flooded and needed a TON of repairs. How can you be happy to move into a “brand new home” that is no longer brand new because the entire thing is damaged now and has a risk of growing mold in the Florida weather? LGI did not even know who caused it, they originally claimed it was painters who turned on the water to wash their hands (sureee, with no faucets in the home at the time), then later on we were told they didn’t actually know what caused the water to flood the home or how it got turned on nor why the pipe was not sealed yet in the bathroom to begin with. THIS REVIEW IS SO LONG I CANNOT EVEN FIT IT ALL . . . ... More

Stay away from LGI homes. the whole purchasing/loan process is very stressful and I feel I was in a very vulnerable position due to their recommendation of lenders. I will avoid doing business with them from now on.

I do not recommend LGI. Poor quality work, rushed construction and poor communication through the entire process. I do not recommend LGI!

I would not recommend this builder. They were terrible to work with prior to closing, poor communication, continued to provide every excuse as to why the property was not completed within the timelines given, extended out our closing dates as the house did not inspect in time. Any issues found during the walkthrough were to be addressed within 14 days after closing. We are over a month out, and warranty issues have still not been completed. In addition, we have experienced window leaks, and poor craftsmanship throughout the home - obvious they rushed completion and did as little as needed, without care for the buyer. Stay far away from any LGI community. ... More

The home is great. The problem is that there were things wrong with the home and when I ask when these things will be fixed I get " we will get it taken care of." then nothing. no call back no email saying this is where we are at and this will be resolved. NOTHING. Been going on for a month now...