Name: LGI Homes
Brand: LGI Homes
Availability: LimitedAvailability
Rating: 4 (252 reviews)

LGI Homes

has 4 out of 5 stars in All Areas

252 Reviews in All Areas

Star Rating Breakdown

Ratings by Category

Overall 4

Quality 3.7

Trustworthiness 3.9

Value 4

Responsiveness 3.6

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Customer Reviews

No Communication, Unprofessionalism, and Poor Craftsmanship

Casey M.
Verified HomeBuyer
March 25, 2021
Creedmoor, NC

I would not recommend this builder. They were terrible to work with prior to closing, poor communication, continued to provide every excuse as to why the property was not completed within the timelines given, extended out our closing dates as the house did not inspect in time. Any issues found during the walkthrough were to be addressed within 14 days after closing. We are over a month out, and warranty issues have still not been completed. In addition, we have experienced window leaks, and poor craftsmanship throughout the home - obvious they rushed completion and did as little as needed, ...

LGI Homes responded:
Hi Casey, we are disappointed that you are unhappy with your experience. We do our best to stick to the timelines we provide for closing, but when relying on third parties unfortunately we are forced to delay closing. We understand this is frustrating! If you haven't already submitted your warranty claims through our online portal, please do so. We are currently working through a backlog of claims after having to pause warranty work for several months due to COVID-19, but we will resolve them as quickly as possible for you.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

No Follow Up

Richard H.
Verified HomeBuyer
October 20, 2020
Venus, TX

The home is great. The problem is that there were things wrong with the home and when I ask when these things will be fixed I get " we will get it taken care of." then nothing. no call back no email saying this is where we are at and this will be resolved. NOTHING. Been going on for a month now...

LGI Homes responded:
Thank you for your feedback! We did have to delay most warranty work for a while due to COVID-19, but we are working to resolve all outstanding claims as quickly as possible. If you haven't already, please be sure to submit a claim through our online portal.