LGI Homes Reviews

The home is great. The problem is that there were things wrong with the home and when I ask when these things will be fixed I get " we will get it taken care of." then nothing. no call back no email saying this is where we are at and this will be resolved. NOTHING. Been going on for a month now...

Our experience purchasing a new construction home by LGI Homes has been incredibly frustrating and disappointing. We knew that no upgrades or customization was allowed with our home, but the builder used the cheapest possible fixtures and finishing touches. Though we moved in over a month ago, we still cannot use our master bathroom because the shower was installed improperly. They are unable to replace the one-piece shower (which we specifically wanted) and will need to replace it with a 3 or 4 piece shower (much harder to clean). However, having this issue addressed has required constant follow up on our end and an ability to meet staff and contractors during business hours. Despite constant communication on our end, no one can give us a timeline for replacement. We have also discovered that our backyard was over-graded, exposing the septic system. This will require new dirt to be brought in and our entire yard to be regraded and re-seeded, after we finally grew grass. Again, this has required constant nagging on our part to make progress. We are ping-ponged between staff, who constantly direct us to someone else. We cannot wait to have these issues remedied, so we can finally unpack fully and move on with our lives. ... More