LGI Homes Reviews

Overall, I was very impressed with the LGI home buying experience, as was my relator. It is non-traditional meaning you do not pick ANYTHING in your home but the finishes and such are pretty good as their standard. The process was very well organized, they were communicative and the sales, contractors etc. were all very friendly and professional. There are 3 issues that I have with LGI. 1. Radon testing--we tested our home before closing and the levels were an average of 3x the recommended levels. LGI doesn't care about radon and the high levels. We as new home owners had to spend another thousand-ish to install a radon mitigation system. LGI doesn't take care of that or even offer a credit towards it. They say the city doesn't have a restriction in place for them to follow so they don't have to. Very irresponsible and dismissive if you ask me. My second issue and the quality of some of the work done. You can tell their teams to not value perfection. Whether it's tiling, drywall, paint, cutting of the floors....there are many little flaws throughout the home. Some I noticed and indicated on our walk through and they were not resolved and others you don't notice until you are in the home. They aren't major, but when you are purchasing a home and spending an large amount, you expect it to be done right. The third issue is an example of the quality. A few days after moving in the weather shifted and we had to turn the heat one. Our down stairs was like an oven but out upstairs was noticeably chilly. So much so that I had to put a space heater in my daughters room at night because it would drop so much despite turning up the upstairs thermostat. I finally notice on the 2nd day of having the heat on, that it would kick on but no warm air was coming out upstairs, only on the lower level. I called the "emergency" number for a no heat call. They came out, and turns out the thermostats were wired incorrectly and both thermostats only controlled the downstairs so absolutely no heat was going to the upstairs. It was fixed and the technician then told us it was working but the airflow was below what it should be and we needed to submit that through the warranty system. All that being said, I don't regret our purchase and for the current market we ended up with more house than we thought we would with LGI and their unique process. All the "issues" have been relatively minor and we have worked with. I would recommend LGI to someone I know, but would provide a little guidance with what we learned in the process. ... More

My husband and I bought in October 2021, we hired an inspector and our report came back with multiple different things that should be fixed. We spoke with the construction manager who stated someone in the office had the report and would show him. We also had the wrong outlet installed for our dryer (range installed) and had to have someone come out and replace it. Once I submitted claims for all the items that needed fixing, about a month later the construction manager came and said he’d get on the items that needed fixing (which included several shingles on our roof that needed fixing). It’s been a few days since he’s been out and I have no heard anymore. Overall, we’re happy to have a home and a brand new one at that, however with it being a new build and so many going up, contractors definitely cut some corners and some are really obvious. But so far, I would recommend LGI. ... More

They should response well when we have complain on something rather thansayin its a Nature Cause. The soil was moved away by heavy rain before we moved in or before our closing but didnt get it done as they have said, they r not responsible. We have to fix our back yard by our self.

The overall build of the home is good. It’s the sales team that you need to be aware of. They will tell you what you want to hear to get you to buy the house. So make sure that whatever they tell you is in writing. If it’s not don’t believe them.

I put in a follow up repair request, but I have not received a response. It has been almost two weeks. After the sail the builder is responding to problems.

The buying experience was easy and seamless. After the purchase everything has went down hill. I have lost of issue to be fixed that have not been addressed. The craftsmanship is about a 5 out of 10. Everyday I find something new. The paint on the cabinets, doors and walls is terrible. I have also filed a claim on the website weeks ago and have yet to get a response. Overall experience to this point is about a 3 out of 10. Also they claim to have put sod down around the house. They didn’t level the ground or remove any rocks before laying sod. I have spent thousands of dollars already have giant rocks removed that stuck through the sod and grass planted. ... More

Overall the purchase of the home went smoothly. Loan Depot was very easy to work with. Be sure to do a VERY detailed inspection with a third party and an independent walk through on your own. They poured our garage slab out of square, used short screws in all interior doors and some sloppy trim work. They are going to adjust the garage door to try to make it line up better with the slab. Warranty requests are easy to submit but require A LOT of harassing and follow up to be completed. Don’t give up until everything is fixed.

Sales experience was great! Alot of work in the house was sloppy and the sheet rock on the walls are already cracking only been there a month not kool!

There are several things that need to be fixed, if not fixed then replaced. There are several places that need paint touch up and all were noted when we did our walk through and as if today, Jan 5, 2021, the only thing replaced were the 4 fence boards.

We were so excited to buy our first home and Dillian our LGI agent was very helpful and made our buying experience smooth and seamless. He was always available for questions. Trying to get things fixed that is under warranty is a challenge, but we are very happy with our purchase. We love our neighborhood. Feels like home!

Small details that are overlooked, and we were surprised with a big expense right before closing (appraisals) but overall good.

Do not close on the house if there are known issues. On the walk-through, I was promised that the issues will be addressed before the closing. Unfortunately not. And severely lacking in response to my repeated requests to fix known issues.

For the most part i am happy with overall experience. However i do have a couple of complaints. I was promised my back yard would be re-seeded and new hay put down. Purchased mid October. Now been just about two months and has yet to be completed. I even reminded the office about it. Two months in and i feel i was given a false promise. Second issue I have is with the installation of the SOD in front and side yards. Looks terrible. They left large gaps between each piece instead of butting them up against each other. Obvious they were cutting corners. I paid extra for a premium lot, and received terrible workmen-ship for said lot. ... More

That once you close they are done with you. There’s no follow up on how things are going or nothing. They make a lot of promises they don’t keep.

The excitement of buying a new home goes away once you move in and notice all the details where workers just were careless. Some people think we just should be glad we got a home. I don't think like that. I should just be glad my roof is not leaking.

Don't expect repairs to be finished in a timely manner if at all. Their repair portal seems to go unnoticed, they knew for months (since end of april) about a broken window and as of 7/20/21 still not replaced

The process of buying the house was some what simple. I did have an issue with my realtor getting her share but everything got resolved. Once I did my walk through I did notice that did builders did a sloppy work and everything look like it was rush. When I was coming to see the house before it was done I noticed on the ceiling outside there was a whole and I brought it up to the attention of my salesman but later on when I did the walk through the whole was still there. The fix it with caulking. Which I’m not satisfied about it. Also noticed two crack on my ceiling in my living room going across the house. They came and fix it in a week but only fix one. Two weeks later the came and fix the rest. Also when doing the walk through I could tell the guy from LGI was getting annoyed of all the things that I was pointing out but painting and Sheetrock was sloppy work. After all this it took over a months to get everything fix and painted. That is also including a whole on my bathtub that had to get patch. Now that it have been a month of living there my water heater has gone out and I do not have hot water. It’s been hard to get in touch with people to talk to things get things done. Even to log in to the warranty page I still have not been able to do that. I’ve followed the instructions on the page but nothing seems to work I’ve email and talk to the manager and project manager and still can’t get in. It’s starting to put a bad taste in my mouth about LGI Homes. ... More

When we visited LGI they were huge in talking about their workmanship and how they build quality. Let me tell you that is not the case they have poor workmanship and the quality of work is poor and when you ask for it to get fixed they say that is the way it’s suppose to be. Make sure to take the time to do your walk thru as the home has so many issues before you get there. Then do it again because they don’t fix them. When they do they have a bad attitude like you have issues. I do love my home but we decide next time we will not buy LGI

They were very helpful before we moved in. However, after moving in we experienced multiple issues and they weren’t helpful at all addressing them. We have been without WiFi for over a month and it may take another 3-months because the wires weren’t installed prior to building.

Experience was rough but my Agent was awesome. He helped me through the long and demanding process.

LGI and Loan Depot made it possible for me to become a homeowner and get out of the apartment for just a little more money per month. The location was great and the house is super nice and roomy. The communication between sales and the customer was very poor. The construction team knocked the home out in time but the paperwork was not completed. This took an extra month to get together and pushed closing back several times. Had the paperwork been done sooner, or, they just had communicated that the house would be ready way sooner than closing then the process would have been much smoother. They forgot my closing disclosure, which is the main document, when I showed up to close. I still got the keys and eventually got it settled. The lender asked for several documents randomly instead of just a list here or there. They seemed to keep needing things and providing documentation for things I had provided. I assume they are just doing their job and required for USDA loans. Lots of areas that were unpredictable with lack of informing but in the end I love the new home. I understand everyone is really busy so hoping it improves in the future as the process sucked some of the fun out of the experience. My friends and family thought it was way nicer and bigger in person than the pictures. They crank the homes out and turn dreams into reality so I am very pleased once getting over the hurdles. The grass didn’t get rolled but hoping it will flatten out over time and only 2 small cars or 1 regular truck will fit in the garage. Overall it was a great decision and my dog loves the yard. Thanks LGI and LoanDepot. ... More

My first home buying experience was okay. I had to have my closing date changed which wasn’t a big deal, but prior to closing I was told that my closing cost would go from $168 to $2900 due to the VA appraising my home less than what LGI said it was worth. I also didn’t get appliances in my home until the day after I closed. The home itself is beautiful and I absolutely love it! There were a few things that were missing or needed to be done (and still needs to be done). The VP of construction came to my home this week and also noticed the deficiencies in my home. I am still waiting on the flooring, painting, basement, and doors to be fixed. Again, I love my home, but there are a few things that still need to be fixed. I would like to commend Fik and Josh in the sales office for being amazing. They were absolutely a pleasure to speak with. ... More

Wonderful process until I moved in. Various workmanship issues (no screens, garage door not working, ice maker not working, etc) and it is over a month and some still havent been addressed or even acknowledged.

There were quite a lot of issues found during the 3rd party inspection that I paid for just before the final walk through. The builder was very responsive and fixed most of the issues. Just on the day of the closing, builder found issue with condensation of the refrigerator and water puddles in the front porch due to the slope of the concrete walk way not being away from the house (foundation). Builder had to relay the concrete after closing and get the refrigerator issue fixed. A lot of co-ordination was required to get this done (especially after closing and for a remote buyer).

Great to work with up to the closing. Excellent communication, Their preferred lender was quite competitive regarding interest rates and actually better than most on closing costs. After four weeks, the house seems solid. The only constructive feedback I have is that there hasn't been any real follow up regarding our satisfaction. There were a few "punch-list" items that were discovered during the final walk-thru which were supposed to be closed within two weeks but I had to do some chasing via my real estate agent to have them addressed. I suppose that is expected as I'm sure their quite busy. But, overall, they're good to work with and they ultimately take care of issues. ... More