LGI Homes Reviews

I love the layout of our house but the experience hasn’t been the best and the construction is sloppy. To start off, our closing date was delayed multiple times and each time we were notified days before the date scheduled. Each time being told they want our house to be “perfect.” We were then given our house and off the bat were told the trim quality wouldn’t be the best, our stove was damaged and we didn’t have gutters yet. As we moved in we started finding more issues and noticed how sloppy of a job was done. There are dents and what looks like covered holes throughout. The walls have chunks of plaster I think that weren’t smoothed out and paint all over the floors and carpets. All minor stuff that can be fixed, but super disappointing I’m going to have to fix it myself when this is brand new construction. I submitted work orders for bigger issues found, it’s been almost a month and I’ve only heard from the person I assume manages the work orders just checking in and no one else. Who knows when or if this stuff will get fixed, fingers crossed. Also, still don’t have gutters and still have a damaged stove, never heard back on that either. Everyone hyped us up on getting our house perfect and taking care of us just to disappoint. ... More

Sinking front yard. Peeling roof. Doors that don’t latc shut. A stained carpet. Chipped back patio concrete. Wood floors that click because the foundation underneath is not level. I could go on and on. The worst part is just getting ahold of someone. We’ve been here two months. Can’t wait to move.

Hard to get things fixed when construction is complete.

After closing we found many issues and still new ones popping up. Too many to list. The houses are built quickly with cheap materials and zero attention to detail. Spoke to one of the builders and tried speaking with the sales manager but that was an absolute waste of time. Guess I’ll try the warranty process for the things that can be fixed. However, based on my experience with the Avalon North team, we have zero expectations. We will do another review on other platforms at that point. So disappointed in LGI. For anyone considering LGI please do your homework and if possible have someone monitor the build from start to finish. ... More

Everything about LGI homes are bad. Buyer beware. I am aware that I bought a $200k home and not a $400k home but this is more of a $100k home. I have seen newt model modular homes built with better quality materials than my new construction LGI home. After 1 month in my new home, I am preparing to sale by the end of this year. I will never buy another LGI home.

PROs Angie went above and beyond what I would have expected ANY agent to do. I would recommend her to my grandmother. Raymond was extremely fast and very responsive to all issues that came up during the closing process to ensure we were able to close on time. CONs To start they zoned the lot and house we originally bought for the wrong house and could not change it, in an attempt to fix the issue they offered us a different lot for same price but closing would be pushed back 6 months. We scheduled our closing and 3 days before closing they informed us they moved the closing date because they don’t do closings for the first 3 days of the months. For the last month before closing nothing was done to fix issues on the house which lead to work being done while we were moving in our belongings. In the first week after closing we had the master bathtub clogged because there were nails and plumbers putty stuck in the drain and there was a broken wire in the wall which caused half the lights in the master bedroom not to work. ... More

Don’t stick customers with loan depot. They are the worst mortgage company.

Karl in big lake mn was very rude and threatened us with not being able to close due to a audit error. Never have came to the house to fix the problems. Such as the back door doesn't lock etc..

I encountered some issues with my home after closing. Multiple details were not attended to. So, I reached out over and over and over to LGI to get the issues taken care of. They weren't even major problems -- truly, they were quick fixes. But the people in charge were spectacularly unhelpful. In the end, I did the work myself and ended up having to pay more money because their lack of initiative and responsiveness was becoming a black hole of my time and focus. I was so frustrated by that whole ordeal that I'll never purchase a home from LGI ever again.

Although the house was fine, the closing process was much more difficult, based upon internal LGI procedures. This was particularly true because we did not use their affiliated lender. I would think twice about ever buying an LGI home, solely because of their closing process.

Chris, our sales rep was awful and untruthful throughout the buying process. It really made me question or decision to buy an LGI home. Our lender Dora was unresponsive and hard to get answers from. We were pretty much in the dark for most of the home buying process.

We were so excited to buy a brand new home. We did the walk through with our sales rep. He promised in ground sprinklers, beautiful stainless steel appliances, and that LGI closes on time! Sadly this is not what was delivered. Our closing was pushed out because the subcontractors were behind. This was not communicated to us, instead we were made to feel it was our fault with financing that we couldn’t close on time, until our mortgage was approved and we still couldn’t close. You can tell they rushed and cut corners to close. Our appraisal came back lower than the purchase price, so they substituted our fridge for a cheap base model, and they did not put in the sprinklers as promised. We have been in the home a few weeks and are still needing repairs and finish work to be completed. The warrantee contact has been amazing in his communication and has worked hard to fix what wasn’t completed before we closed. The sales experience was awful, if we would have known they were going to substitute the features in the home we would not have purchased this home. We have spent THOUSANDS of dollars after closing to have the features we were promised. ... More

Purchased on March 11, 2022. It is now April 19, 2023. I am still waiting for the drainage system running through my back yard to be finished. The work should have been finished before I moved in.

Put in a work order,3 weeks have past, still waiting to get it fixed

I overpaid and had to go with their lender only. Construction quality was bad. Had water leak in the house in the first one month after closing.

Awful experience dealing with Angel and rude, unprofessional Karen Fortich. They lied and lied about when the property I wanted would be ready, and then Karen had the nerve to raise her voice at me because she was overwhelmed and couldnt handle her job. Every house I chose I couldnt get, Joe Boyd is posting homes that are no where near ready. I had to choose a home $25,000 more than the first home I chose. That must be their way of up-charging and getting homeowners to pay more, by adding lesser priced homes and then taking off the lesser priced house off the market, how is this legal. A first time homeowner would have never been able to increase their budget $25k after all the lies from Karen and Angel. During the "orientation" I was disgusted to find the condition of the home, spider webs everywhere, dirty floors, blotched painted walls, dirty falls, marks on the cabinet, stains in the tub and shower, rust on my appliances, cracks in the mirror, a crack in the patio that they are refusing to fix, and ant hills everywhere in the yard. Not to mention a plethora of things that neither Karen or Angel told me like that fact that irrigation was only in the front of the house and that there were no bathroom rods, no laundry storage, home insurance was paid for the first year, and the pest control information. I reached out to Joe Boyd, no response. I spoke with Greg Penn who really didnt explain why this was happening or provide me with any of the information above that was not provided by Angel and Karen. Not to mention I was furious at the condition of the house upon arrival and called Greg and have received no response. When I arrived to the office to sign the closing documents neither Karen or Angel had the guts to even greet me. They stood in the office like teenagers watching and gossiping. No one purchasing a home should have to have dealt with anything like this. LGI should be ashamed of themselves. ... More

My expectations were very unpleasant. The new house has many details, such as poor leveling of the walls, they did not seal the door slots, poorly painted the walls, they did not seal the door slots, poorly painted the walls,It was a very bad choice to buy my house with this company. On the other hand, the person in charge of repairing things inside the house only paints on the damaged parts, he does not replace them. I feel very sad because I expected more from them.

If I could have found another house, I would have, and not moved into here. Changed closing date several times, and unconcerned that I had no where to go. Nothing about this experience was positive.

Haven’t been here a month and already needing minor repairs. Details to the home are rushed and sloppy

There’s still paint areas that are messed up and the whole process seemed a bit rushed

There are lot of issues which was reported before the closing during the final walkthrough. It is almost one and half month and all issues are still not resolved. Basic Fixture which every builders provides (Towel rail in bath, Outside bell...) are not part of LGI homes fixture which is very strange.

The fact that the subcontractors such as the roofing company are complete garbage. No way should shingles come off a brand new house in a 50 mph wind storm and LGI’s customer service regarding the issue is lacking.

If you are having your house built, stay on top of it.... visits daily to the site is highly recommended. Let the contractors know who the house belongs to. Workmanship is poor, architectural design, cut corners, along the way.

It best I say notbing

Would not do it again. No pride in their work, an astounding lack of quality control. They do everything just good enough to get by.