Mayberry Homes Reviews

Process was overall great! Mayberry Homes did take great care into helping us make decisions and the building process was super smooth and went quicker than expected. I do wish even though we had taken over 3 hours at the initial planning meeting, there were several options or features we didn't discuss off the bat. You really need to go into that meeting knowing what's available out there and what you want so they can help you get exactly what you're looking for. While the house is fantastic, I am a perfectionist and I do notice several missed attention to detail spots. Things like some raised spots under the carpet that annoy me. Looking to get that fixed and addressed at our 60 day walkthrough! ... More

Great customer service from start to finish! Very responsive and accomodating. Overall excellent experience and would highly recommend!

Easy to work with and responsive.

Very easy and thorough process from first meeting until move in

Good people and good hause .

Since we were moving from another state, Kelly was particularly helpful in sending photos of the progress and returned all phone calls or emails promptly. She really helped make the buying process easy for us.

Mayberry Team and their architect were awesome. Great people to work with.

Mayberry was always professional and realistic. We were able to move in to our new home months before our initially stated timeline. We're generally very happy with our home and the continued service that Mayberry will offer to keep things that way. Our biggest regrets are allowing ourselves to be talked out of zoned heating and not enlarging the garage stalls and stock guest suite.

Had a great experience working with Mayberry with design, review and communication during construction phase. Kelly and Gary were very helpful. Only downside is Mayberry does not provide good options in the base home price and ended up upgrading many things in the home. This is when compared to other builders in the Lansing area like HDI.

Overall we are fairly happy with our house. Make sure you look at all of the details that you want. There are things that they are having to come back and fix, but I feel that happens with all construction

The sales team was terrific. Mark explained the entire process and worked alongside ame to discuss and make changes if needed. Solomon, the construction supervisor was amazing. He kept me informed of the progress and addressed any questions or concerns I had. He was very prompt in returning calls or texts. There are a few things that still need to be completed, redone, or replaced after closing and this is where the process falls off. The responsiveness I received during the sales and construction phases is not evident, which is disappointing. I realize the pandemic has slowed things down, however, an occasional status update would align with Mayberry’s detail towards customer service. ... More

Once build got going, communicating was difficult. This problem was addressed. Things improved. Overall, we are happy with our home.

Builder was very open to allowing us to customize our selections and letting us control decisions as we made considerations above builder grade material. All trades people met or exceeded our expectations with professionalism and communication with the exception of the framing crew. Every Mayberry team member we met and dealt with was courteous, prompt and realistic.

A list of key Mayberry Homes personnel including names, title, email address, and phone numbers of those individuals that a buyer would likely deal with during the buying process would have been helpful.

We had communication issues w/ the project manager. We had several violations of the blueprints/contract. Some we were able to catch in time others we had to have Mayberry contractors correct them. One of them we just had to live with unfortunately. If they had only followed the blueprints and the contract those issues would of never existed.

Mayberry and Bartlett Plumbing are not taking my plumbing issues seriously. The kitchen sink doesn’t drain. The water in kitchen sink bubbles up when the toilet is flushed. I have had birds in bathroom fan vents on and off for 12 weeks. Still waiting for screens to keep them out. Dirty nasty situation.

Great on the sales side but the building process was not great.

Be prepared to wait forever for follow up/communication on outstanding issues. Front line personnel were understanding and responsive were they could be.

6 months into living in the home and some things are still left incomplete. The beginning process is absolutely incredible including working with Mark. The building of our home was the biggest stress. Our wants in the home were kind of shoved to the side and given the answer "thats just how it is" when things were done incorrectly and we wanted them changed. Multiple details were ignored during the building process. It would take a drastic change in how they do things within the building process of our home for me to ever build with Mayberry again.

Our home is beautiful. Exactly what we wanted, no. Are we happy, no. If we could reverse time and do it again would we use Mayberry, no.

Started with a high degree of confidence based on model home quality. Very disappointed with the actual fit and finish of the finished product. Communication regarding buyer requirements to sub-contractors was poor, resulting in specifications not having been met