Pacesetter Homes Texas Reviews

There were several issues known at the time of closing by the homeowners and the builder which were promised to be handled quickly. The things that were on the exterior and visible to potential buyers were handled very quickly. Not the case on the interior. I would caution anyone who wants to close before the home is 100%, don't do it! Wait. Once you close Pacesetter disappears.

In the end they delivered a quality home we are happy with.

The salesman was very nice and helpful.

Make sure you to walk your home properly before closing. The warranty process is very cumbersome and getting repairs done in your home takes forever. We've been dealing with some repairs in my house since October. You'll be the one running after and calling all the vendors yourself.

Just had some issues with some repair and they determined not up to them. Who built the house? Declined replacing the door to the garage that had dents and a gap of space in it I guess was our fault. We had black plastic in our backyard coming up that they didn’t fix. Our fault? Really confused.

Build was not great. House leaves much to be desired. A lot of corners cut and mistakes are riddled throughout the house. Not sure how someone can come through and approve these kinds of mistakes and failures. Looks great from the outside, but not great work done.

Trae is top notch.

I am having to rewrite my review because Pacesetter didn’t like it because of t wasn’t flattering to them. So what I will say is, don’t let them tell you you have to use their finance people or their closing company. Use who you want. And no, we will not purchase another house with them.

What drew me to Pacesetter was the personality and interest of the sales rep I worked with. Several other builders seemed to have minimal interest in my inquiries. 2021 was a very challenging year to build a home so overall I guess things went okay. I think there was a lack of attention to detail in building process as evidenced by a few doorways and wall intersections that aren’t exactly square but luckily aren’t in super obvious places. I like that Pacesetter seems to use higher quality materials than some other new home builds I visited, such as tile instead of vinyl floors and tankless water heaters. I was disappointed that I wasn’t offered the same design options as other houses in the same price range offered by this builder. It would have been nice to have better options for designing my dream kitchen. For the price point and neighborhood I feel like overall it was a good experience and would consider working with pacesetter again. ... More

Overall, the builder is OK. We are happy with the final product. However, you need to make sure you stay on top of any issues.

This was our 5th and last home purchase. It was our 1st from brand new build, picked the lot and model home so we have nothing to compare the process to. It took 8 months which I guess is average home build time. Got off to a slow start, changed construction managers midway through. Some phases we felt were rushed, i.e installing cabinets before textured drywalls. Landscaping could have been better, don't care for some of the foliage. Appliances could have been better quality.

Signed our contract August of 2020, was told construction would start in December and closing June 2021. We closed at the end of July 2022. There was approximately a year delay even getting to the slab being poured. An issue with the permits and city, I appreciated the weekly update calls with my sales person and builder, but having to wait 23 months, I would've appreciated outreach from someone higher up in the organization to explain what was going on and acknowledge the situation. It look me following up to confirm closing date and time, and once we closed there was nothing. No congratulations from our team, closing gift, acknowledgement. We received cookies with a note asking us to complete a survey after we had moved in for about a month. Overall we are happy with our home but the overall experience was less than expected. ... More

Wish I would have been able to visit the site more during the build. And not do a final walk thru an hour before closing.

Many of my issues pending from preclosing and few I reported after moving are not fixed. I sent or followed up with builder atleast from 45days but yet to be fixed. I have issues with door gaps where I see cold air coming in, drywall cracks,paint issues,tile cracks,garage door gaps.......prohome is another story where they hardly respond and only ask me to wait.....its been 2 months and many issues were identified and never fixed.

Susan was fantastic to do business with from the very beginning. She kept me informed throughout the process and helped in every way she could even after the sale. Unfortunately after the sale, the AC went out the first week, and the plumbing failed the following week. The yard is still torn up almost two months later and the landscape company has missed two appointments that must be made at least two weeks in advance, so over a month without any resolution in sight.

Pacesetter has a lack of staff + lack of communication systems in place for that staff. We had to move our close date 3 times because we were told the house was complete and when we went to check ourselves it was far from it. We had to have our own inspector come out multiple times because we were told it was ready for inspection when it in fact was not. We hardly got an apology too. I don't blame this on the staff but rather I blame it on not having enough staff and not having communication systems in place for them to readily access - like a customer portal where they can just put updates and messages. From what I understand this is pretty common with everyone that bought during our phase. Once the old construction manager left things went off the rails. For us, it wasn't that our house was continually delayed but rather that they would say it was done and we would show up and it clearly wasn't... We had to move all of our moving plans multiple times and could hardly get an apology. If they had been honest and clear with the timelines we could have all been on the same page. ... More

Since I done move in my home is what I expected to look like, but getting thing address was ridiculous from the home builder. The walk through was good but getting stuff address that need to be corrected is a pain in the butt. Everybody is so short with you in answering a question that you might have. My sale representative was great in the beginning, but flip on the end with no patience at all. The appliances that I have is from all over, nothing matches especially in my kitchen.....good luck on that. All I can say please take pictures and document what you see. I wish I did my homework before I decided to go with my dream home. ... More

Megan Reeves was great. Austin McCain ( Construction supervisor) on our build was horrible. No communication, many mistakes and no resolve. Things went much better when Trea took over and Craig was hired to see it through. A few minor issues after completion waiting to be resolved.

The house is overall a good value and it appraised well above the selling price. No complaints there! The material and workmanship is leaves a lot to be desired. Specific examples include the sloppiness of the painters, mismatching doors, incorrect exterior paint color, and several damaged windows. It has been over 2 months and the builders are still following up on items from the pre-closing walk and exceptions list agreed to be closed within 1 month after the closing. Pacesetter also moved closing dates twice after instructing me to put utilities in my name for the day after closing. I was stuck on the hook for a month of air conditioning usage while the house was not properly insulated and nobody was living in it. Even though I have been promised reimbursement they have not furnished a check in 3 months since closing. The employees are all nice, and I think they mean well, but there is a severe lack of project management capability. ... More

Very good experience with sales team. House was 70% completed when purchased so we didn't go through the usual upfront sales portion. The weakest part of Pacesetter's game is their promise to do a Quality Walkthrough two weeks prior to closing. This apparently wasn't done and as usual with a cookie cutter builder, the quality of workmanship deteriorates with the work in the last month. There is no oversite to ensure the final finishes are done well such as flooring, cleaning, painting, etc. Since no quality inspection was done, there are scratches on bathroom countertops, cuts and gaps near doors on flooring, poorly painted doors throughout the house, scratches on windows, etc. This, at best, is a $300,000 house with almost a $600,000 price tag. The builder wants to treat it as a $300k house but is happy to charge double the price. We have had good luck working with the foreman to get things resolved prior to closing and immediately afterwards but I have very low confidence the post-sale warranty company will be very effective. It takes me following up with them on nearly every item to get things completed. ... More

Warranty issues are not addressed in a timely manner. Contractor no-show twice so far for leaky windows and 2 months later still haven’t come out. Waiting weeks for for items to be acknowledged, then nothing happens. Reported no hot water 9 days ago, still no response.

After construction was delayed for over 4 months, pacesetters decide to raise the price $50,000 right before closing. Very unprofessional. It was only done to me because I am a realtor I had 3 other clients and. One of their prices were raise. Not happy with pacesetters and will not be making any pacesetters purchase nor recommending to clients in the future.

Our overall experience with the home building process was good. Both Teri and Steve always seemed to be on top of things if I had a question or needed something addressed. The issue really comes towards the end of our build. The attention to detail and craftsmanship were subpar in most places. The framing and trim on all of our door sit about an inch off the ground (not flush with baseboards) which allows for the concrete floor to be exposed. In addition, the doors themselves have a gap of about 2.5inches from the floor- We can literally see the carpet in the next bedroom from under the door. The quality of materials used seemed to be of low quality as well. Our cabinets are made of mdf instead of hardwood like we were expecting. Our cabinets are still pending completion since the contractor has yet to install the vent hood door after failing to measure it incorrectly for the SIXTH time! Other things to add that were missed after our final walkthrough were: paint that was never cleaned off our LVP floors, bricks and construction material have been found underneath the sod throughout yard, and a gas leak that was fixed but was due to loose fitting from the exterior meter just to name a few. In addition, I’ve already had to fix cabinet doors since they’ve started to come off their hinges, and the upgraded door handles are constantly needing to retightened as well. My wife and I were expecting a better quality home based on the price range and neighborhood. ... More

There were many issues that weren't getting address until I got the Vice President involved. They should allow the buyer speak directly to the low voltage company because the construction manager is not aware of all the options they are offered. There were some things I had to get installed post construction that could have been done during the build. The construction manager wasn't aware that Cat 6 Ethernet cable was an available option until she called the low voltage manager. There were quite a few attention to detail items that should not have been missed or overlooked.

Given the unprecedented event of COVID, our home was built during a time where material and labor were in shortage, and there were many delays in the home building process. While that was out of anyone's control, what was within Pacesetter's control was poorly managed. As we approached closing many items that were supposed to be addressed, did not happen. We signed an IOU to fix a number of items, and 4 months later, the list is not complete. Part of our courtyard and backyard are unusable due to poor grading and constant flooding/mud now post-closing we are asked to speak with the third-party warranty company when this was a pre-closing concern. While there were certain members of the Pacesetters team that went above and beyond, overall our experience was not great. ... More