Pacesetter Homes Texas Reviews

Working with Garrett again was great! The buying process as a whole went pretty smooth. We worked with Anthony and Jay and both were great with helping with issues that came up. The quality of the build left a lot to be desired though. Specifically in certain areas it seems things were rushed and not taken care of in the best way possible. Overall we are pleased, but we wish much of the workmanship was better.

Heidi and George were great to work with. Awsome experience and highly recommend

I purchased the home as finished by the builder. It's nice, and I'm happy with my purchase. Just a few things could have made it more perfect ... like putting ceiling fans in all the bedrooms; putting soft close hinges on the cabinets; using a windowed front door to illuminate the foyer; noting where two roof eves came together and putting a gutter in that area to prevent what became a river from the roof during rainstorms. Also finishing out the patio to match the end of the house wouldn't have cost that much more to do if done at the same time as pouring the rest of the patio. These are things that were noticed shortly upon moving in, and were remedied but at a cost to me that was certainly above what would have cost the builder. My only other issue, and this is entirely my error in reviewing the sales information, is that the community does not include a pool. Comparing the cost of the HOA dues to other houses I considered, I certainly don't see the benefit of the higher HOA dues if there are no community amenities. Not much I can do about that now and frankly, I may not have chosen this community if I had paid attention. I will make the best of it however. Perhaps it sounds like I'm griping, but that is not my intent. The house is just the right size for us, and we are happy here. In time I hope to get to know more of my neighbors and enjoy the community. ... More

Paula was always friendly, helpful, and trustworthy.

While we didn't go the normal approach of picking a lot and starting the building process from scratch, we had a pleasant experience during the purchasing process with Pacesetter. 3 months into our home and I would say that everything is going great. The only knock I would have would be that the quality of some materials such as paint, fixtures, etc. are adequate and wouldn't consider high quality. In addition the workmanship was definitely not 100%. I would say the team got the basics completed but couldn't get that last 10% of quality into their build.

It took over a year to have my home built, even though other homes that started the building process after mine closed before me. I closed 11/23/21 and still have outstanding issues which have yet to be addressed. A date was set on 2/16/22 for ALL issues to be resolved and 4 have yet to be completed. One of which is a hole in the siding outside above my garage. I’ve had numerous electrical issues with breakers tripping that is a huge concern. The most recent being the microwave which has been submitted to the Pro Home folks. Stay tuned…

My Sales consultant was very good. I liked him the way he explained things to me. As I am a first time home buyer. Overall the quality is good however there could be improvement on the Quality of construction.

Overall a pretty good experience

Overall experience has been great! There's been some issues that need addressing, a few of which have been fixed, the others are in the works.

Make sure you continue to check the home during the process and point out issues early to be fixed or they will make some excuse why they won’t fix it if it’s too late in the build or during your walk through. Be diligent as they told me they’re “not building a magazine home” so have a very high acceptance for not quality work.

Susan W. was a great sales rep from Pacesetter she guided us through the whole experience. She helped find the right home for us and was transparent and helpful along the way. It was a pretty seamless experience. We were disappointed with the quality of work done on our final walkthrough punch list items. Not even 2 months after closing, one of our "corrected" walk items, a leaky window, was discovered to not have been fixed properly and we are now fighting to get it fixed through warranty. Communication with the contractor/superintendent on some scheduling follow up items wasn't great. It's unfortunate that the window was not properly remediated before closing since it was our expectation it would be fixed prior to closing.... It seemed as if it was just painted over. Now that we have been in the home for a couple months there are some hardware items that are loose and of low quality. ... More

The experience was great, Jorge the salesman always call me to let me know how everything was at the house. But since I move they still own me a screen for one of my windows and some electrical plugs doesn’t work and they promised me to send the electrical guys but nothing. Just before you get your home check everything

The builders and office support staff communicate regularly.

Great floor plans and good selections, variety of materials. We have had problems getting things fixed that were not right from day one. The front door didn't fit the frame and wind blew through it. Windows were put in wrong, and getting things fixed in a timely manner has been a problem- especially with the windows. They come, say they'll be back and then don't come again until a new report on the same issue is sent in. Communication is the big problem. Other than these problems we are pleased with Pacesetters.

We bought home from pace setter and closed with in one month. It was almost ready built and some one backed out seems. the closing experience was great and quality of construction also good and however builder manager failed to educate us and address minor issue found in third party inspection. The response was not so great , may be I am not little Patient. But I waited almost couple of weeks.

There were several issues known at the time of closing by the homeowners and the builder which were promised to be handled quickly. The things that were on the exterior and visible to potential buyers were handled very quickly. Not the case on the interior. I would caution anyone who wants to close before the home is 100%, don't do it! Wait. Once you close Pacesetter disappears.

In the end they delivered a quality home we are happy with.

The salesman was very nice and helpful.

Make sure you to walk your home properly before closing. The warranty process is very cumbersome and getting repairs done in your home takes forever. We've been dealing with some repairs in my house since October. You'll be the one running after and calling all the vendors yourself.

Just had some issues with some repair and they determined not up to them. Who built the house? Declined replacing the door to the garage that had dents and a gap of space in it I guess was our fault. We had black plastic in our backyard coming up that they didn’t fix. Our fault? Really confused.

Build was not great. House leaves much to be desired. A lot of corners cut and mistakes are riddled throughout the house. Not sure how someone can come through and approve these kinds of mistakes and failures. Looks great from the outside, but not great work done.

Trae is top notch.

I am having to rewrite my review because Pacesetter didn’t like it because of t wasn’t flattering to them. So what I will say is, don’t let them tell you you have to use their finance people or their closing company. Use who you want. And no, we will not purchase another house with them.

What drew me to Pacesetter was the personality and interest of the sales rep I worked with. Several other builders seemed to have minimal interest in my inquiries. 2021 was a very challenging year to build a home so overall I guess things went okay. I think there was a lack of attention to detail in building process as evidenced by a few doorways and wall intersections that aren’t exactly square but luckily aren’t in super obvious places. I like that Pacesetter seems to use higher quality materials than some other new home builds I visited, such as tile instead of vinyl floors and tankless water heaters. I was disappointed that I wasn’t offered the same design options as other houses in the same price range offered by this builder. It would have been nice to have better options for designing my dream kitchen. For the price point and neighborhood I feel like overall it was a good experience and would consider working with pacesetter again. ... More

Overall, the builder is OK. We are happy with the final product. However, you need to make sure you stay on top of any issues.