Pacesetter Homes Texas Reviews

I will start by saying the sales process was easy and my rep was very responsive to my questions and concerns. It took several months longer than expected to complete my home but that’s pretty standard these days. After closing they turn you over to ProHome for warranty work. Of course after moving in, you find problems. Their warranty is limited and it’s difficult working with that company to get things done. There have been numerous issues that shouldn’t happen in a new home. For example, paint coming off the walls and trim. Even the painters were perplexed. Towel racks falling off the walls. The repair person said it was faulty installation. Overall paint inside and out is poor. They spray one layer and think that’s good. Windows and doors are not properly sealed. Kitchen light not working and they say it’s a maintenance problem. No the fixture doesn’t work. HVAC system has issues and part of the reason is poor insulation. The house is beautiful but too many things that shouldn’t happen and lack of consistent positive response from the warranty company. ... More

The final quality of the house wasn’t as expected. Lot of the issues found during pre-closing and closing could have easily been avoided in the first place if the person working on it did his/her job right. The lawn was also not professionally done with a lot of gaps between the sod.

Things were fine until we moved in. Issues we pointed out to the builder on our last walk through before moving in, after 3 months have still not been addressed. We have windows the don't latch which is a safety issue and one that was installed without the sash and wont open easy or stay open. The workmanship at the end was rushed and sloppy, trim, paint, plumbing etc. The lot next to us was still under construction and when they were cleaning off the lot for the sod the workers damaged our outside a/c unit which hasn't been addressed after the GC was informed. There's been a lack of communication from the GC regarding anything. I know the builder is busy trying to finish the last few homes but that's not my problem. We paid more for the house than it's worth because of the current political situation but we do feel comfortable to be here. We appreciate the company and our salesman, John, was very helpful but based on the subcontractors used I couldn't in good conscience refer the builder to anyone. ... More

I’ve dealt with some pretty disappointing construction issues right after close and builder seemed slow to respond to initial concerns. You can definitely tell it is a production home that was thrown together quickly. Again, great sales experience, construction is quite sub par.

After closing day they were impossible to get ahold of. No response to phone calls or emails. I spoke to one person one time about my first walkthrough and then emailed the documents she requested and ever since then I couldn’t get ahold of anyone.

Highly recommend having realtor representation.

The building experience and finished product with Hill Country Artisan was less than expected and somewhat disappointing. Considering the price point and using a builder that considers itself "semi-custom", the quality of workmanship from the subcontractors and some of the materials used was substandard. There was very little attention to detail and the bare minimum seemed to be acceptable to those building the house. Unfortunately the same can be said for the Construction Manager who seemed to have low expectations for the product he was putting his name on. We did have a Salesperson that was quite helpful and did her best to work for us through the challenging build. ... More

They upped the price immediately after I signed, everytime I’d ask on move in dates they would make up a new date then lie saying they never told me that. Materials are cheap. While building the neighboring house one of their trucks dug a rut across my back yard. Keep getting told they’ll let someone know and it’s been months. Numerous times I’d be told something and it not happen. Construction sites are covered in Modelo beer cans constantly. Original contractor no-showed the pre-drywall inspection. Truly a poor company that does not care about its customers, only about seeing how many houses they can build as cheap as they can build them. ... More

We had hme built and right from the beginning we had issues during building wrong countertops installed and it went down hill from there. aside from us having to go directly to builders main office to get anything corrected which would actually save them money because we caught it during construction. then the yard is not graded correctly for drainage and the front driveway is multicolored because first pour failed inspection. totally kills curb appeal of house and looks different from all others. the new counter tops put in are drilled wrong and faucets do not over hang into sink properly . the builder will not address issue and pushes everything to Pro homes who then pushes it back. Leaving Paying customer with ZERO resolutions except purchasing different fixtures that fit properly.. i can go on and on , being an Agent i would not get my clients into a situation like this at any cost. Absolutely out of site out of mind after closing. ... More

Quality of items is bad. Already seeing issues. Construction manager never responds. He got an assistant and he too doesn't respond.

Maybe custom builds are better? The workmanship is not in these homes (I purchased a spec home). I got a variety of appliance brands, the workmanship in the home is poor (the details matter. They don't cover cosmetic repairs in the third party warranty. There are things I simply didn't notice in the walk through that would have been a deal breaker), third party builders warranty, bait and switch sales rep, and lack of commitment on promises. Purchasing this home was the toughest lesson learned. If you can afford to, spend the extra money on a more quality builder.

Three months after moving in I still have unfinished pre-closing flaws that are not fixed and new ones have popped up since. Project managers check off boxes instead of checking workmanship or pay attention to details. I would not use Pacesetter again or recommend their homes. I should have aborted the purchase when a management told me '... I didn't buy a $1M home so what was I expecting?'

Poor communication, long delays, bad workmanship, not taking responsibility/ownership of the work done, not responsive, not taking action/being pro active of fixing mistakes. Good sales company but not standing behind their words.

Pacesetter has been the worst with communication and follow up. Nothing was repaired from the walk throughs. We had little communication during the build process and the communication we did get was all lies. The home was always filthy during the build and they showed little pride in the quality of their work. After close we contracted the Build Manager over the area and did our 30 day walk through with him. Was told he would take care of scheduling all repairs and ensured a 3 week turnaround at most. It has been 5 weeks and we have reached out to him and our ProHome Manager. Only the ProHome Manager has responded. Same as us, no response from the Builder. I would not recommend Pacesetter to anyone and will never purchase from them or a product of theirs again. ... More

The home has turned out very beautifully, though there are lots of little things that clearly were not paid close attention to-- pieces of trim not painted, spots where wall patching was very clearly patched, etc. But, the most difficult part of the process was the waiting. COVID and shipping delays likely played a role, but we were put off for 8 months while other builders were keeping up, were told it was all the fault of different third parties, received no clarification on timing, and when I asked for more frequent and thorough updates, I was told I was "one of many." Not a great look when you are spending so much on a home. ... More

Do not close until all issues have been corrected

we bought 2 houses with pacesetter. 3 days after moving we found out we had water leak. so we had to go our old house and stay for 3 days because the plumbing company wouldn't work on the weekend. we start to beg the plumbing company just to come and fix the water leak. finally after digging all my front yard and destroying the sod. they fixed it. we kept calling prohomes to get the sod fixed and guess what, after 1 month they came in and patched it up. it was a horrible job. even Prohomes (warranty company) said that wasn't a good job. Luckily i had another house to go to when the leak happened. and remember i bought it with Pacesetter. ... More

I would never invite my friend or family to purchase a home from this builder as says my new neighbors who went through similar ordeals. Big lesson learned . After closing the builder fixes nothing its like buying a car from a shading buy as is LOT. we are still going back and forth betwean warranty company and builder over bad work done.

My experience with was great until Jason was replaced by the new superintendent. I would love for someone to contact me concerning this matter. Jorge and Jason were great to work with and ultimately helped me with moving with pacesetters

Home took 7 months longer than expected. We went through 3 different builders since we started building. We had to have the binder go back and fix a lot of things in final walk through because it was poorly done in the first place IE. back splash, a lot of calking, cabinets, trim ect. The communication was lacking through the whole process. There are still things needing to be fixed even after we closed.

Worst home buying experience ever, still having problems. Would never recommend again.

Build quality was bad and sales people are not very friendly before you sign the agreement they will tell will do everything, once you sign the agreement their tone will change even small adjustments they will not consider. Coming to construction manager Nichole she was very rude and will never accept her mistakes, she had done very bad job with our backyard leaving and sod installation and she was not ready to buy the truth.

Home was not finished when we closed and since closing getting them to come back is dependent upon their home warranty company. Pro home representative is very difficult to get a response from. We’ve been calling and emailing them for over 2 weeks just to get on the schedule. We’ve had more issues with this house in 3 months than we did with our last one in 20 years. We love the neighborhood and the layout of the house but their follow through is not good.

Absolutely no communication and follow up for a poorly built new home.

Delayed for 2 years. Horrible experience.