Pacesetter Homes Texas Reviews in Austin, TX

Make sure you continue to check the home during the process and point out issues early to be fixed or they will make some excuse why they won’t fix it if it’s too late in the build or during your walk through. Be diligent as they told me they’re “not building a magazine home” so have a very high acceptance for not quality work.

Susan W. was a great sales rep from Pacesetter she guided us through the whole experience. She helped find the right home for us and was transparent and helpful along the way. It was a pretty seamless experience. We were disappointed with the quality of work done on our final walkthrough punch list items. Not even 2 months after closing, one of our "corrected" walk items, a leaky window, was discovered to not have been fixed properly and we are now fighting to get it fixed through warranty. Communication with the contractor/superintendent on some scheduling follow up items wasn't great. It's unfortunate that the window was not properly remediated before closing since it was our expectation it would be fixed prior to closing.... It seemed as if it was just painted over. Now that we have been in the home for a couple months there are some hardware items that are loose and of low quality. ... More

The experience was great, Jorge the salesman always call me to let me know how everything was at the house. But since I move they still own me a screen for one of my windows and some electrical plugs doesn’t work and they promised me to send the electrical guys but nothing. Just before you get your home check everything

Great floor plans and good selections, variety of materials. We have had problems getting things fixed that were not right from day one. The front door didn't fit the frame and wind blew through it. Windows were put in wrong, and getting things fixed in a timely manner has been a problem- especially with the windows. They come, say they'll be back and then don't come again until a new report on the same issue is sent in. Communication is the big problem. Other than these problems we are pleased with Pacesetters.

There were several issues known at the time of closing by the homeowners and the builder which were promised to be handled quickly. The things that were on the exterior and visible to potential buyers were handled very quickly. Not the case on the interior. I would caution anyone who wants to close before the home is 100%, don't do it! Wait. Once you close Pacesetter disappears.

In the end they delivered a quality home we are happy with.

Trae is top notch.

What drew me to Pacesetter was the personality and interest of the sales rep I worked with. Several other builders seemed to have minimal interest in my inquiries. 2021 was a very challenging year to build a home so overall I guess things went okay. I think there was a lack of attention to detail in building process as evidenced by a few doorways and wall intersections that aren’t exactly square but luckily aren’t in super obvious places. I like that Pacesetter seems to use higher quality materials than some other new home builds I visited, such as tile instead of vinyl floors and tankless water heaters. I was disappointed that I wasn’t offered the same design options as other houses in the same price range offered by this builder. It would have been nice to have better options for designing my dream kitchen. For the price point and neighborhood I feel like overall it was a good experience and would consider working with pacesetter again. ... More

Overall, the builder is OK. We are happy with the final product. However, you need to make sure you stay on top of any issues.

Signed our contract August of 2020, was told construction would start in December and closing June 2021. We closed at the end of July 2022. There was approximately a year delay even getting to the slab being poured. An issue with the permits and city, I appreciated the weekly update calls with my sales person and builder, but having to wait 23 months, I would've appreciated outreach from someone higher up in the organization to explain what was going on and acknowledge the situation. It look me following up to confirm closing date and time, and once we closed there was nothing. No congratulations from our team, closing gift, acknowledgement. We received cookies with a note asking us to complete a survey after we had moved in for about a month. Overall we are happy with our home but the overall experience was less than expected. ... More

Wish I would have been able to visit the site more during the build. And not do a final walk thru an hour before closing.

The price of the home was great. The incentives were also good. Home buying process was strenuous and stressful going through Pacesetters preferred lender. Items on inspection that were supposed to be fixed twice prior to closing were never completed and never followed up on. Pacesetter offers “white glove service” technology within the home who never responded to emails about setting this up and again no one follows through to ensure this happens.

Susan was fantastic to do business with from the very beginning. She kept me informed throughout the process and helped in every way she could even after the sale. Unfortunately after the sale, the AC went out the first week, and the plumbing failed the following week. The yard is still torn up almost two months later and the landscape company has missed two appointments that must be made at least two weeks in advance, so over a month without any resolution in sight.

Pacesetter has a lack of staff + lack of communication systems in place for that staff. We had to move our close date 3 times because we were told the house was complete and when we went to check ourselves it was far from it. We had to have our own inspector come out multiple times because we were told it was ready for inspection when it in fact was not. We hardly got an apology too. I don't blame this on the staff but rather I blame it on not having enough staff and not having communication systems in place for them to readily access - like a customer portal where they can just put updates and messages. From what I understand this is pretty common with everyone that bought during our phase. Once the old construction manager left things went off the rails. For us, it wasn't that our house was continually delayed but rather that they would say it was done and we would show up and it clearly wasn't... We had to move all of our moving plans multiple times and could hardly get an apology. If they had been honest and clear with the timelines we could have all been on the same page. ... More

Warranty issues are not addressed in a timely manner. Contractor no-show twice so far for leaky windows and 2 months later still haven’t come out. Waiting weeks for for items to be acknowledged, then nothing happens. Reported no hot water 9 days ago, still no response.

After construction was delayed for over 4 months, pacesetters decide to raise the price $50,000 right before closing. Very unprofessional. It was only done to me because I am a realtor I had 3 other clients and. One of their prices were raise. Not happy with pacesetters and will not be making any pacesetters purchase nor recommending to clients in the future.

Given the unprecedented event of COVID, our home was built during a time where material and labor were in shortage, and there were many delays in the home building process. While that was out of anyone's control, what was within Pacesetter's control was poorly managed. As we approached closing many items that were supposed to be addressed, did not happen. We signed an IOU to fix a number of items, and 4 months later, the list is not complete. Part of our courtyard and backyard are unusable due to poor grading and constant flooding/mud now post-closing we are asked to speak with the third-party warranty company when this was a pre-closing concern. While there were certain members of the Pacesetters team that went above and beyond, overall our experience was not great. ... More

I will start by saying the sales process was easy and my rep was very responsive to my questions and concerns. It took several months longer than expected to complete my home but that’s pretty standard these days. After closing they turn you over to ProHome for warranty work. Of course after moving in, you find problems. Their warranty is limited and it’s difficult working with that company to get things done. There have been numerous issues that shouldn’t happen in a new home. For example, paint coming off the walls and trim. Even the painters were perplexed. Towel racks falling off the walls. The repair person said it was faulty installation. Overall paint inside and out is poor. They spray one layer and think that’s good. Windows and doors are not properly sealed. Kitchen light not working and they say it’s a maintenance problem. No the fixture doesn’t work. HVAC system has issues and part of the reason is poor insulation. The house is beautiful but too many things that shouldn’t happen and lack of consistent positive response from the warranty company. ... More

Things were fine until we moved in. Issues we pointed out to the builder on our last walk through before moving in, after 3 months have still not been addressed. We have windows the don't latch which is a safety issue and one that was installed without the sash and wont open easy or stay open. The workmanship at the end was rushed and sloppy, trim, paint, plumbing etc. The lot next to us was still under construction and when they were cleaning off the lot for the sod the workers damaged our outside a/c unit which hasn't been addressed after the GC was informed. There's been a lack of communication from the GC regarding anything. I know the builder is busy trying to finish the last few homes but that's not my problem. We paid more for the house than it's worth because of the current political situation but we do feel comfortable to be here. We appreciate the company and our salesman, John, was very helpful but based on the subcontractors used I couldn't in good conscience refer the builder to anyone. ... More

I’ve dealt with some pretty disappointing construction issues right after close and builder seemed slow to respond to initial concerns. You can definitely tell it is a production home that was thrown together quickly. Again, great sales experience, construction is quite sub par.

After closing day they were impossible to get ahold of. No response to phone calls or emails. I spoke to one person one time about my first walkthrough and then emailed the documents she requested and ever since then I couldn’t get ahold of anyone.

Highly recommend having realtor representation.

The building experience and finished product with Hill Country Artisan was less than expected and somewhat disappointing. Considering the price point and using a builder that considers itself "semi-custom", the quality of workmanship from the subcontractors and some of the materials used was substandard. There was very little attention to detail and the bare minimum seemed to be acceptable to those building the house. Unfortunately the same can be said for the Construction Manager who seemed to have low expectations for the product he was putting his name on. We did have a Salesperson that was quite helpful and did her best to work for us through the challenging build. ... More

They upped the price immediately after I signed, everytime I’d ask on move in dates they would make up a new date then lie saying they never told me that. Materials are cheap. While building the neighboring house one of their trucks dug a rut across my back yard. Keep getting told they’ll let someone know and it’s been months. Numerous times I’d be told something and it not happen. Construction sites are covered in Modelo beer cans constantly. Original contractor no-showed the pre-drywall inspection. Truly a poor company that does not care about its customers, only about seeing how many houses they can build as cheap as they can build them. ... More

Three months after moving in I still have unfinished pre-closing flaws that are not fixed and new ones have popped up since. Project managers check off boxes instead of checking workmanship or pay attention to details. I would not use Pacesetter again or recommend their homes. I should have aborted the purchase when a management told me '... I didn't buy a $1M home so what was I expecting?'