Pacesetter Homes Texas Reviews in Austin, TX

Poor communication, long delays, bad workmanship, not taking responsibility/ownership of the work done, not responsive, not taking action/being pro active of fixing mistakes. Good sales company but not standing behind their words.

Pacesetter has been the worst with communication and follow up. Nothing was repaired from the walk throughs. We had little communication during the build process and the communication we did get was all lies. The home was always filthy during the build and they showed little pride in the quality of their work. After close we contracted the Build Manager over the area and did our 30 day walk through with him. Was told he would take care of scheduling all repairs and ensured a 3 week turnaround at most. It has been 5 weeks and we have reached out to him and our ProHome Manager. Only the ProHome Manager has responded. Same as us, no response from the Builder. I would not recommend Pacesetter to anyone and will never purchase from them or a product of theirs again. ... More

The home has turned out very beautifully, though there are lots of little things that clearly were not paid close attention to-- pieces of trim not painted, spots where wall patching was very clearly patched, etc. But, the most difficult part of the process was the waiting. COVID and shipping delays likely played a role, but we were put off for 8 months while other builders were keeping up, were told it was all the fault of different third parties, received no clarification on timing, and when I asked for more frequent and thorough updates, I was told I was "one of many." Not a great look when you are spending so much on a home. ... More

we bought 2 houses with pacesetter. 3 days after moving we found out we had water leak. so we had to go our old house and stay for 3 days because the plumbing company wouldn't work on the weekend. we start to beg the plumbing company just to come and fix the water leak. finally after digging all my front yard and destroying the sod. they fixed it. we kept calling prohomes to get the sod fixed and guess what, after 1 month they came in and patched it up. it was a horrible job. even Prohomes (warranty company) said that wasn't a good job. Luckily i had another house to go to when the leak happened. and remember i bought it with Pacesetter. ... More

My experience with was great until Jason was replaced by the new superintendent. I would love for someone to contact me concerning this matter. Jorge and Jason were great to work with and ultimately helped me with moving with pacesetters

Home took 7 months longer than expected. We went through 3 different builders since we started building. We had to have the binder go back and fix a lot of things in final walk through because it was poorly done in the first place IE. back splash, a lot of calking, cabinets, trim ect. The communication was lacking through the whole process. There are still things needing to be fixed even after we closed.

Home was not finished when we closed and since closing getting them to come back is dependent upon their home warranty company. Pro home representative is very difficult to get a response from. We’ve been calling and emailing them for over 2 weeks just to get on the schedule. We’ve had more issues with this house in 3 months than we did with our last one in 20 years. We love the neighborhood and the layout of the house but their follow through is not good.

Absolutely no communication and follow up for a poorly built new home.

Delayed for 2 years. Horrible experience.

Lots of things where damaged and done incorrectly when we moved in and NOTHING has been fixed!

If I would have known a year and a half ago what I would have gone through building this house with Pacesetter I would have run for the hills. Communication was abysmal throughout the entire process. We were given so much lip service and gauge information before our home was finally closed on. We had multiple issues after we closed that was promised to be taken care of. It took multiple angry phone calls to multiple people in order to get things fixed because we were blown off each time we asked about when the repairs would be done. For a brand new expensive home the semi finished product was laughable. You can tell that they rushed and took zero pride in their work. For example recessed lighting not flush to the ceiling, giant gap in between the wall and garage door, cracked door frame, upgraded electrical package not being installed, other upgrades being missed (ended up getting a refund check because I was sick of going back and forth over and over). This is just the tip of the iceberg. We have been through emotional, financial, and mental hell throughout this process. And all because of a severe lack of professionalism and communication. Pacesetter should be embarrassed. I will never recommend them or do business with them ever again. Do better. ... More

Not good quality homes. Too many items to fix for a new home

Very low quality ! Horrible experience over all