Pacesetter Homes Texas Reviews in Dallas, TX

Roger and William were very welcoming and professional. They were extremely helpful throughout the build with questions, likes and dislikes and expressed their concerns and experience with you when deciding the direction the build should go. They were never pushy, always had your needs in mind and the craftmanship of the home was outstanding. William made sure that everything in the home was perfect and made sure that if anything was not to his liking, that things were corrected. I cannot recommend Pacesetter homes any higher. They truly care about their product and their customers they service. ... More

Quality & Quantity for the money. Ventilation in the house. Usage of space. Options provided for buyers. It all makes me to buy the house.

House is great. The only problem is the warranty. I'm not satisfied with the response time and communication with prohome.

Great experience buying our first home. Everyone was honest, friendly, knowledgeable and helped us in any way they could. We received updates every Monday during the building process, we always knew whether something was delayed or on schedule. We are very satisfied with our home and grateful that we chose Pacesetter Homes as our builder. Special thanks to Roger.

Steve and Teri have been absolutely amazing to work with. We definitely got the A+ team. Teri is very responsive, knowledgable, and an absolute pleasure to work with. We also feel extremely fortunate that Steve was the builder for our home. He definitely takes pride in what he does and you can expect nothing but quality from him. Steve and Teri have been extremely helpful throughout the entire process, even after closing. Exceptional experience and happy to be part of the Pacesetter family.

The team in royse city is great

With the world how it is right now, we were still able to get our beautiful house built just in the knick of time before thanksgiving to have our family together. Thanks for all of the hard work!

Overall experience with the builder is good, materials and workmanship are good too. I recommend Pacesetter to our friends Thanks .

Aaron and Rick were great! As a first time homebuyer, the process was much smoother than how others described their experience. Stephanie and her team at Service First were also fantastic.

I enjoyed my experience building with Pacesetter. Sales team was great, and was always available to answer questions. The builder I worked with was responsive and worked hard to make sure that the house was completed on time and that everything was done. My only issue at all is the third party warranty company Pacesetter works with, Home Pro. I don’t understand why in the first few months of ownership they have farmed out this responsibility. Normally you would work directly with the builder in your first year. I have had multiple problems with them and because of that some people I have spoken to about my experience are now looking at other builders who do not do this. If pacesetter did their own warranty work the first year in house they would be a 12/10 in my opinion. ... More

We had an excellent experience building with Pacesetter homes. Our salesperson Teri was great to work with, made sure we were informed about the process during design, construction, and closing. She provided timely and knowledgeable updates as our home was constructed. Steve the Pacesetter builder was always prepared, diligent in the execution of the build, and delivered a really great home for our family. We would not change a thing about the process or our beautiful home. Great company and great product.

We had look at Pacesetter home a year and half before we purchased. We purchased a motorhome and traveled the US highways. When it was time to buy a new home we only looked at Pacesetter. We had had a number of new build homes in the past and new good builders from great builders. Pacesetter is a great choice for new home purchas.

They responded well when there were problems

Appliances and minor issues after closing. Pacesetter team was very helpful and informative. Pro home we do not have the best experience in timeliness and communication. Several days to verify and fix obstructed drain after months of waiting for pro home. Pacesetter was great experience but after closing pro home is a hassle.

We have loved the process with our team in building our new home!!

Megan made the difference. She was excellent from the beginning to the end of the buying process!!

To make sure they check the size of the kitchen. Drawers are scarce and storage can be challenging. Stove is not practical. Cannot fit four pans at a time. .definitely pay for an upgrade for stove/oven. Rooms are small. A foot or two bigger would make a huge the difference.

My wife and I had a wonderful home buying experience with pacesetters homes. Teri was very knowledgeable in the home buying process and was able to walk us through the process with ease. Also, she gave us great ideas and helped us to get things done before we moved into our home. The builder Steve was also a great person to work with. Steve, did what he said he was going to do and followed through to make sure it was done before and after we moved in. If we went through this process again we would definitely consider a pacesetter home.

Tony (Sales Rep.) and Bart (Builder) were always very professional and helpful making the buying and building experience painless. I used the Contingency Program that was in place and that worked out great. I was able to move straight from the home that I sold into my new home seamlessly.

The process was great the only negative is we are starting to see some flaws in the workmanship. Several door hinges are missing screws all throughout the whole house. Drawers fronts are coming loose.

Overall, a great experience. They were helpful and responsive and did things for us that other builders likely would not have. My complaints below are not very different from the complaints I had the last time I used a new home builder. At the pre-construction meeting, the representative did not explain the options very well. For example, our floor plan came with a number of network drops but he sat there listening to my wife and I argue about how many drops we wanted without telling us that. In another instance, an option we chose included an additional light switch. After we moved in, we realized that and felt that another switch should have been added as well. A discussion of the first switch would've led us to add the second one. Finally, there was no discussion about where on the lot the house would be positioned. By the time I remembered it from my previous home building experience, the forms had already been built. Fortunately, they put it where I would have put it but it disturbed me that they made that call without asking me. All their subcontractors did a top-notch job except the electrician. Not only did he not appear to be following the blueprints, but he didn't even exercise common sense. In the most glaring example, Pacesetter was kind enough to have agreed to move a door from one wall to another in a particular room. The electrician walked into that room and even though he installs light switches next to doors all day long every day, he ran the switches in that room onto the wall where the door used to be. Unbelievable! Fortunately, I know just enough about electric wiring that I was able to alert the construction manager to his mistakes and get them fixed. I'm confident Pacesetter would've found those eventually but I'm glad I didn't have to take that chance. Lastly, Pacesetter outsources the warranty on your home. If there's anything wrong, you have to call that other company. That company requires you to register your appliances so you get a manufacturer's warranty and thus if the problem you're having involves an appliance, you have to contact the manufacturer. It all ends up the same but you have to do all the legwork. For example, my oven would turn on but not heat. I had to call Whirlpool and it took more than a week for them to send a repairman. He discovered that the problem was with the home's wiring. So I had to go back to the warranty company who then sent someone out to fix the wiring. It took nearly a month to get it fixed. ... More

Nice home. Not too willing to work with you on changes but I think that is the way with all production builders. Quality of house is good and have been very responsive to any problems I had after I moved in.

Sales Manager Barbara is very experienced, kind, helpful and very responsive. Exactly know what a buyer wants and helps them through out the buying process. She is a great employee, highly recommend her for new buyers

I had a overall wonderful experience with Roger, Jared and rest of pacesetter team.

I had some issues within a week of moving but no answer. Window leaking air inside. pro home never responded our 30 days request.