Pacesetter Homes Texas Reviews in Dallas, TX

The salesman was very nice and helpful.

Make sure you to walk your home properly before closing. The warranty process is very cumbersome and getting repairs done in your home takes forever. We've been dealing with some repairs in my house since October. You'll be the one running after and calling all the vendors yourself.

Just had some issues with some repair and they determined not up to them. Who built the house? Declined replacing the door to the garage that had dents and a gap of space in it I guess was our fault. We had black plastic in our backyard coming up that they didn’t fix. Our fault? Really confused.

Build was not great. House leaves much to be desired. A lot of corners cut and mistakes are riddled throughout the house. Not sure how someone can come through and approve these kinds of mistakes and failures. Looks great from the outside, but not great work done.

I am having to rewrite my review because Pacesetter didn’t like it because of t wasn’t flattering to them. So what I will say is, don’t let them tell you you have to use their finance people or their closing company. Use who you want. And no, we will not purchase another house with them.

This was our 5th and last home purchase. It was our 1st from brand new build, picked the lot and model home so we have nothing to compare the process to. It took 8 months which I guess is average home build time. Got off to a slow start, changed construction managers midway through. Some phases we felt were rushed, i.e installing cabinets before textured drywalls. Landscaping could have been better, don't care for some of the foliage. Appliances could have been better quality.

Many of my issues pending from preclosing and few I reported after moving are not fixed. I sent or followed up with builder atleast from 45days but yet to be fixed. I have issues with door gaps where I see cold air coming in, drywall cracks,paint issues,tile cracks,garage door gaps.......prohome is another story where they hardly respond and only ask me to wait.....its been 2 months and many issues were identified and never fixed.

Since I done move in my home is what I expected to look like, but getting thing address was ridiculous from the home builder. The walk through was good but getting stuff address that need to be corrected is a pain in the butt. Everybody is so short with you in answering a question that you might have. My sale representative was great in the beginning, but flip on the end with no patience at all. The appliances that I have is from all over, nothing matches especially in my kitchen.....good luck on that. All I can say please take pictures and document what you see. I wish I did my homework before I decided to go with my dream home. ... More

Megan Reeves was great. Austin McCain ( Construction supervisor) on our build was horrible. No communication, many mistakes and no resolve. Things went much better when Trea took over and Craig was hired to see it through. A few minor issues after completion waiting to be resolved.

The house is overall a good value and it appraised well above the selling price. No complaints there! The material and workmanship is leaves a lot to be desired. Specific examples include the sloppiness of the painters, mismatching doors, incorrect exterior paint color, and several damaged windows. It has been over 2 months and the builders are still following up on items from the pre-closing walk and exceptions list agreed to be closed within 1 month after the closing. Pacesetter also moved closing dates twice after instructing me to put utilities in my name for the day after closing. I was stuck on the hook for a month of air conditioning usage while the house was not properly insulated and nobody was living in it. Even though I have been promised reimbursement they have not furnished a check in 3 months since closing. The employees are all nice, and I think they mean well, but there is a severe lack of project management capability. ... More

Very good experience with sales team. House was 70% completed when purchased so we didn't go through the usual upfront sales portion. The weakest part of Pacesetter's game is their promise to do a Quality Walkthrough two weeks prior to closing. This apparently wasn't done and as usual with a cookie cutter builder, the quality of workmanship deteriorates with the work in the last month. There is no oversite to ensure the final finishes are done well such as flooring, cleaning, painting, etc. Since no quality inspection was done, there are scratches on bathroom countertops, cuts and gaps near doors on flooring, poorly painted doors throughout the house, scratches on windows, etc. This, at best, is a $300,000 house with almost a $600,000 price tag. The builder wants to treat it as a $300k house but is happy to charge double the price. We have had good luck working with the foreman to get things resolved prior to closing and immediately afterwards but I have very low confidence the post-sale warranty company will be very effective. It takes me following up with them on nearly every item to get things completed. ... More

Our overall experience with the home building process was good. Both Teri and Steve always seemed to be on top of things if I had a question or needed something addressed. The issue really comes towards the end of our build. The attention to detail and craftsmanship were subpar in most places. The framing and trim on all of our door sit about an inch off the ground (not flush with baseboards) which allows for the concrete floor to be exposed. In addition, the doors themselves have a gap of about 2.5inches from the floor- We can literally see the carpet in the next bedroom from under the door. The quality of materials used seemed to be of low quality as well. Our cabinets are made of mdf instead of hardwood like we were expecting. Our cabinets are still pending completion since the contractor has yet to install the vent hood door after failing to measure it incorrectly for the SIXTH time! Other things to add that were missed after our final walkthrough were: paint that was never cleaned off our LVP floors, bricks and construction material have been found underneath the sod throughout yard, and a gas leak that was fixed but was due to loose fitting from the exterior meter just to name a few. In addition, I’ve already had to fix cabinet doors since they’ve started to come off their hinges, and the upgraded door handles are constantly needing to retightened as well. My wife and I were expecting a better quality home based on the price range and neighborhood. ... More

There were many issues that weren't getting address until I got the Vice President involved. They should allow the buyer speak directly to the low voltage company because the construction manager is not aware of all the options they are offered. There were some things I had to get installed post construction that could have been done during the build. The construction manager wasn't aware that Cat 6 Ethernet cable was an available option until she called the low voltage manager. There were quite a few attention to detail items that should not have been missed or overlooked.

The final quality of the house wasn’t as expected. Lot of the issues found during pre-closing and closing could have easily been avoided in the first place if the person working on it did his/her job right. The lawn was also not professionally done with a lot of gaps between the sod.

We had hme built and right from the beginning we had issues during building wrong countertops installed and it went down hill from there. aside from us having to go directly to builders main office to get anything corrected which would actually save them money because we caught it during construction. then the yard is not graded correctly for drainage and the front driveway is multicolored because first pour failed inspection. totally kills curb appeal of house and looks different from all others. the new counter tops put in are drilled wrong and faucets do not over hang into sink properly . the builder will not address issue and pushes everything to Pro homes who then pushes it back. Leaving Paying customer with ZERO resolutions except purchasing different fixtures that fit properly.. i can go on and on , being an Agent i would not get my clients into a situation like this at any cost. Absolutely out of site out of mind after closing. ... More

Quality of items is bad. Already seeing issues. Construction manager never responds. He got an assistant and he too doesn't respond.

Maybe custom builds are better? The workmanship is not in these homes (I purchased a spec home). I got a variety of appliance brands, the workmanship in the home is poor (the details matter. They don't cover cosmetic repairs in the third party warranty. There are things I simply didn't notice in the walk through that would have been a deal breaker), third party builders warranty, bait and switch sales rep, and lack of commitment on promises. Purchasing this home was the toughest lesson learned. If you can afford to, spend the extra money on a more quality builder.

Do not close until all issues have been corrected

I would never invite my friend or family to purchase a home from this builder as says my new neighbors who went through similar ordeals. Big lesson learned . After closing the builder fixes nothing its like buying a car from a shading buy as is LOT. we are still going back and forth betwean warranty company and builder over bad work done.

Worst home buying experience ever, still having problems. Would never recommend again.

Build quality was bad and sales people are not very friendly before you sign the agreement they will tell will do everything, once you sign the agreement their tone will change even small adjustments they will not consider. Coming to construction manager Nichole she was very rude and will never accept her mistakes, she had done very bad job with our backyard leaving and sod installation and she was not ready to buy the truth.

I would not recommend Pacesetter, very disappointed