Pulte Homes Reviews

Entire experience was awesome

.

Financial department is very bad to deal with

Construction Manager Max was always available and responsive

Worst experience. The construction quality is poor, so many cracks inside and outside. Many misalignments of the structures, most of the build out is done in hurry. Also, the base prices have come down during the process, but they removed all incentives.

Easy process, professional guidance, very nice selections to choose from.

My overall experience was very good. We are working the kinks out in the house which was expected

The Pulte team was fantastic throughout this process. Really appreciated Stephanie and Troy's help making sure our house was built with the best quality and care. They have been so caring in making sure all of our needs were met and we are very happy with our new home.

We felt the ***** was NOT helpful and had little patience when questioned. Our builder was excellent. She followed up on every question we had and made changes where needed. Our lawn looked terrible when we closed and still has not "come back". There are some minor tweaks needed, and we are still evaluating everything- but do expect everything will be resolved to our satisfaction.

Great buying experiencing. Some workmanship could be improved. There were a lot of little problems in the new built house that we purchased that would not have been caught if we did not hire out in own independent inspector. But Pulte had quick responses to questions and problems and were willing to fix most of the issues.

The quality of the home, sales office, repairs & construction mgr is good/fine. However, ENI, many things are NOT included; such as a o/s garage door pad to open the garage (only included if you buy the $1,800 lighting package, which has nothing to do w/a door pad), no window coverings, to setup the Ring doorbell & video garage cameras, they want you to go through their vendors & pay more (& have monthly subscription), no ceiling fans, no epoxy garage flooring (unless you pay big bucks separately, as is the case w/most things), pest control-installed, but separate payment to use/activate, separate fees for many electrical items (some w/a 3rd party vendor), when you use the "design Center" to pick out colors & items (fixtures/flooring, etc.), since they are on commission, not very helpful or fair or honest, if you don't go for expensive upgrades, shower/tub toiletry enclosures ENI (unless you pay extra, on & on it goes, etc., etc. w/that story for any "extras" & most items ARE "extras"). ... More

Inside house kitchen cabinets have scratches and nicks on several panels. The floor has a few scratches and baseboards have paint and scratches. We were never left touch up and that's really bad on Pulte. Stucco has damaged and uneven finishes on several locations. The block walls are short only 5 foot on connecting property and other common wall side is 6 foot that both sides should be even to the 6 foot height. We felt rushed after Pulte having a week to fix before closing, the day of closing we never had the chance to go over the punch list.

The paint job is sub optimal. Several places were you can see uneven finishes and has a lot left to be desired. Same with the doors, some are difficult to open and close. The carpenters tried but couldn't fix. I wonder how new doors can be so misaligned. Sod was laid very close to the closing and watering was left open for almost 10 days after closing. This was supposed to be completed before closing and with the account transferred in our name after closing, we ended up with a ~$1k water bill. We were not living for most of the month and most of this bill should have been paid by Pulte. As expected, they declined! ... More

Squeaky floors, not straight walls, lots of paint on floors and very dirty when moved in. Also shower makes a horrible popping noise when opening the door. I'd like that fixed please. Drywall looks like blind people finished it. Can see lots of seems and "craters" in the drywall. Garage door already told me it needs serviced. Please contact me and help me with some of these things.

Pulte pushed the closing on a house that was rushed. The closing experience was awful, the home had several things not finished inside, and it was extremely dirty. The closing and move in process was awful at best. My yard, which wasn't installed due to weather conditions, which was fine, had construction debris and empty beer cans in it. A bad look for Pulte all around. I've had what feels like over a dozen warranty requests that Pulte fixes at what feels like a snails pace. The current supervisor is never on site and anything that's needed he passes or pushes off. Unprofessional and in my opinion not qualified. The buying experience up to closing was fine, the week leading up to closing it was obvious the home was not ready and I felt forced into closing because it was deemed livable by a certificate of occupancy by the city. I would highly suggest anyone looking at Pulte to please look around. I know for a fact other builders would never put customers through the experience I had. ... More

We were excited to move into our new home, only to find many loose ends that still needed to be finished. The house was handed over incomplete. The workmanship is pathetic and Pulte knows it. They handed over our house unfinished, so they could move on to the next community they are building. I've emailed, called, and text for months for someone to come out and look at issues. We moved in April and finally someone is supposed to come this Friday (August!). The best part is, everything that needs to be fixed or finished has to happen during the hours of 8a-3p, when we are at work. For the price we paid for the house, we expected it to at least be finished. Worst experience ever. Would never buy a Pulte home again. ... More

The ease of purchasing our home was exemplary. We received a fair interest rate. The craftsmanship of our home was better than expected. Pulte home owner ticket submissions have been quickly resolved.

So called upgraded padding is "apartment grade"

Jessica from the sales office is amazing! And continues to be helpful with questions and concerns that we have. Steve ***** the construction manager is absolutely amazing! He went over the whole house with us and made us feel like we made the right choice. He knows everything inside and out and continues to be a smiling face we see every morning in the neighborhood and answering any question we have right away. You can't find people like him anymore. Our downside with Pulte was Pulte Mortgage Company. They were absolutely horrible! Luckily their secondary mortgage company CMG quickly turned things around and fixed all the mistakes and mess that Pulte Mortgage made. ... More

Everything was great

The Pulte team has been good to work with

Happy with the overall build but some areas could be improved. Not crazy about the trim and toilet choices which lack quality, plus warranty and trade scheduling has been problematic for trim, drainage and garage door issues all minor in nature.

The overall process.

I spent a long time looking for my home, traveling multiple times from out of state before deciding on a new build. My last two homes in the last 15 years were new, and I knew I wanted something at a higher end than they were. I purchased in mid December. Understandably, the weather in January (ice and snow in SC) unexpectedly delayed the start. (However, they could have poured the slab in December.) Pulte Mortgage was on my case almost immediately, although it was apparent that the April closing would be delayed. I was a mortgage loan processor many years ago, so I understand the process, but several times I had to point out that all the documentation would have to be redone if we did it so early. Communication was not what I expected; I usually had to request updates. Several times information from the mortgage branch would conflict with the builder's, and I would have to get both sides involved to clarify. The department personnel did not communicate well with one another. I did not push for closing or gripe about the delay; Pulte set the settlement date, yet they seemed rushed to make the deadline. (I found out later that the building manager had to fire the finishing team and hire a new one. That information alone might have mitigated my frustration if I had known about it at the time.) On my walk-throughs, the building manager was thorough about pointing out details, unhurried, and bent over backwards to accommodate my requests . Regarding the quality of the build: I understand the rationale for not including lighting fixtures over the kitchen island, towel bars in the bathrooms, and all cabinet knobs/pulls. I apparently didn't register the information, though, about having to obtain and install the latter two myself. Many of the indoor outside corners are noticeably out of square. Most of the drywall looks well done, but lying in bed at night, I can see major flaws in the tray ceiling in the primary bedroom. (Who thinks to ***** on the floor and examine the ceiling during a walk-through?!) Without much weight on the pantry shelves, within a month they pulled out of the wall, one completely. (Maybe guys don't realize that we store canned goods in the pantry?!) Most of the shelf brackets were installed within an inch of a stud. When I reinforced them by anchoring into a stud, I noticed some incomplete repair on the pantry drywall. The tile seems to be high quality. I'm very happy that it goes to the ceiling in all the bathrooms and seems to be well installed for the most part. I paid extra for the larger baseboards and crown molding, and I am very happy with both as well as the flooring, countertops (both medium grade), and sink/tub hardware. Pulte honored my interest rate even though the national rates increased during the six months it took to complete my home. My realtor asked up front about an origination fee, and we were told there wasn't one. However, neither of us recall being told about the buy down fee, only that using Pulte Mortgage granted me the lower interest rate as well as some credits. My home appraised for significantly lower than what I paid for it, which was disappointing. One other item worth mentioning is the lack of common sense in situating a downspout to run across the front sidewalk. ... More

I have lived in my new home for almost 2 months. My new grass has been dead since installation. A light poll fell into my yard two weeks ago, and I'm still waiting on two inspection items to be completed. The worst interaction was with the lending people- no one answering questions or explaining financial paperwork.